Consumer Complaints


Fail datemilesoccurencesPurchase date
ELECTRICAL SYSTEM
10/12/2011240001
 Car won't start at random intervals. will not make any noise, just a click. started roughly a year ago, after a few minutes it would start again. now i wait more than a half hour. never sure if it will start. this car is stranding me. it has a list of problems such as bad brakes that have been fixed multiple times and other electrical issues. *tr
07/18/2012642361
 My teenage driver was on the highway and had complete loss of power, she managed to pull to side of highway. the vehicle started right up and we merged back on the highway only to have a complete loss of power again. we turned the car off and waited 10 minutes. the car started and we made it home. two days later while on a rural road the vehicle shut off again. all wires and connections checked out tight. waiting to have it towed as don't want to risk an accident. *tr
07/18/2012642361
 My teenage driver was on the highway and had complete loss of power, she managed to pull to side of highway. the vehicle started right up and we merged back on the highway only to have a complete loss of power again. we turned the car off and waited 10 minutes. the car started and we made it home. two days later while on a rural road the vehicle shut off again. all wires and connections checked out tight. waiting to have it towed as don't want to risk an accident. *tr
01/03/201234000
 Tl* the contact owns a 2009 dodge journey. the contact stated that he attempted to start the vehicle, but it would not start. the contact stated that he tried to start it several times unsuccessfully. the vehicle successfully started approximately one day later. an authorized dealer was notified and stated that the failure may be due to the starter. the contact was advised to bring the vehicle in for a diagnosis. the manufacturer was not notified. the failure mileage was 34,000. sm.
01/03/201234000
 Tl* the contact owns a 2009 dodge journey. the contact stated that he attempted to start the vehicle, but it would not start. the contact stated that he tried to start it several times unsuccessfully. the vehicle successfully started approximately one day later. an authorized dealer was notified and stated that the failure may be due to the starter. the contact was advised to bring the vehicle in for a diagnosis. the manufacturer was not notified. the failure mileage was 34,000. sm.
01/03/201234000
 Tl-the contact owns a 2009 dodge journey. the contact stated that he attempted to start the vehicle, but it would not start. the contact stated that he tried to start it several times unsuccessfully. the vehicle successfully started approximately one day later. an authorized dealer was notified and stated that the failure may be due to the starter. the contact was advised to bring the vehicle in for a diagnosis. the manufacturer was not notified. the failure mileage was 34,000. sm.
01/03/201234000
 Tl- the contact owns a 2009 dodge journey. the contact stated that he tried to start the engine but it stalled. the contact stated the he tried several times and the engine still failed. he went to the vehicle a day later and the vehicle started. the contact did not want to be out and this problem happened. the dealer was notified and informed that it may be the started and for him to being the vehicle in for inspection. the manufacturer was not notified. the failure mileage was 34000. ap
09/10/2011
 I was driving my 2009 dodge journey today, 9/10/11 and all of a sudden it started to lose power. it began to shake as if it were trembling underneath the vehicle. the journey was in drive and started to go backwards. i pressed the accelerator with my foot and it went straight to the floor. the gear shift was in drive and the car continued to go backwards with the gear shift in drive. i was very frantic and then began to press the brake pedal with my foot. the journey would not stop. the brake pedal went straight to the floor as the car continued to go backwards. i quickly pressed the emergency brake with my left foot and the car stopped suddenly and shut off while the gear was still in drive. i put the gear back in the park position and tried to start the car but it would not crank. i made a report to dodge by calling (800) 992-1992 on sunday september 11, 2011. i received a reference case number: 21334169. i received a call from dodge from (800) 763-8433 on monday september 12, 2011 from case managers britt (ext. 66208) and keith (ext. 66194). i returned their calls but never had the opportunity to speak with them. they were not available. i left multiple messages for them both and spoke with various people at the call center; neither case manager never returned my calls and i was informed from different representatives at the call center that both britt and keith declined any service to my vehicle due to the high mileage and it being out of warranty. the electrical problem is a manufactured defect with the 2009 journey and has been recognized nationwide by other vehicle owners.
09/10/2011
 I was driving my 2009 dodge journey today, 9/10/11 and all of a sudden it started to lose power. it began to shake as if it were trembling underneath the vehicle. the journey was in drive and started to go backwards. i pressed the accelerator with my foot and it went straight to the floor. the gear shift was in drive and the car continued to go backwards with the gear shift in drive. i was very frantic and then began to press the brake pedal with my foot. the journey would not stop. the brake pedal went straight to the floor as the car continued to go backwards. i quickly pressed the emergency brake with my left foot and the car stopped suddenly and shut off while the gear was still in drive. i put the gear back in the park position and tried to start the car but it would not crank. i made a report to dodge by calling (800) 992-1992 on sunday september 11, 2011. i received a reference case number: 21334169. i received a call from dodge from (800) 763-8433 on monday september 12, 2011 from case managers britt (ext. 66208) and keith (ext. 66194). i returned their calls but never had the opportunity to speak with them. they were not available. i left multiple messages for them both and spoke with various people at the call center; neither case manager never returned my calls and i was informed from different representatives at the call center that both britt and keith declined any service to my vehicle due to the high mileage and it being out of warranty. the electrical problem is a manufactured defect with the 2009 journey and has been recognized nationwide by other vehicle owners.
09/10/2011
 I was driving my 2009 dodge journey today, 9/10/11 and all of a sudden it started to lose power. it began to shake as if it were trembling underneath the vehicle. the journey was in drive and started to go backwards. i pressed the accelerator with my foot and it went straight to the floor. the gear shift was in drive and the car continued to go backwards with the gear shift in drive. i was very frantic and then began to press the brake pedal with my foot. the journey would not stop. the brake pedal went straight to the floor as the car continued to go backwards. i quickly pressed the emergency brake with my left foot and the car stopped suddenly and shut off while the gear was still in drive. i put the gear back in the park position and tried to start the car but it would not crank. i made a report to dodge by calling (800) 992-1992 on sunday september 11, 2011. i received a reference case number: 21334169. i received a call from dodge from (800) 763-8433 on monday september 12, 2011 from case managers britt (ext. 66208) and keith (ext. 66194). i returned their calls but never had the opportunity to speak with them. they were not available. i left multiple messages for them both and spoke with various people at the call center; neither case manager never returned my calls and i was informed from different representatives at the call center that both britt and keith declined any service to my vehicle due to the high mileage and it being out of warranty. the electrical problem is a manufactured defect with the 2009 journey and has been recognized nationwide by other vehicle owners.
09/10/2011
 I was driving my 2009 dodge journey today, 9/10/11 and all of a sudden it started to lose power. it began to shake as if it were trembling underneath the vehicle. the journey was in drive and started to go backwards. i pressed the accelerator with my foot and it went straight to the floor. the gear shift was in drive and the car continued to go backwards with the gear shift in drive. i was very frantic and then began to press the brake pedal with my foot. the journey would not stop. the brake pedal went straight to the floor as the car continued to go backwards. i quickly pressed the emergency brake with my left foot and the car stopped suddenly and shut off while the gear was still in drive. i put the gear back in the park position and tried to start the car but it would not crank. i made a report to dodge by calling (800) 992-1992 on sunday september 11, 2011. i received a reference case number: 21334169. i received a call from dodge from (800) 763-8433 on monday september 12, 2011 from case managers britt (ext. 66208) and keith (ext. 66194). i returned their calls but never had the opportunity to speak with them. they were not available. i left multiple messages for them both and spoke with various people at the call center; neither case manager never returned my calls and i was informed from different representatives at the call center that both britt and keith declined any service to my vehicle due to the high mileage and it being out of warranty. the electrical problem is a manufactured defect with the 2009 journey and has been recognized nationwide by other vehicle owners.
08/11/201074000
 I was driving 2009 dodge journey something smelled like it was burning by the time i could safely pull the vehicle over the front end and the engine had locked up there was smoke coming in through vents under the hood and out the exhaust. called 911 for electrical harness and engine compartment fire. all appropriate people responded and put the fire out safely. the failure obviously occurred only once and still waiting on the insurance company to decide if the vehicle is totaled or not. the car had been into the shop for engine tick upon start and told by dodge that it was normal because that is how the sending unit for the oil was built. called my vin number in for recalls as i did not buy it brand new was told by dodge that the wiring harness and transaxle did not apply to my vehicle. still waiting on insurance as i said but its kind of curious that this specific failure would sound very much like the recall notices.