Consumer Complaints


Fail datemilesoccurencesPurchase date
POWER TRAIN
11/11/2012674001
 Bought this vehicle used in september of 2009. assumed that the unlimited powertrain warranty applied to this vehicle. noticed a foul, pungent odor 2-3 days prior to following incident. on the day of the incident, i made a slow left hand turn when i heard a loud metallic sound from underneath the engine compartment. i exited the vehicle, looked underneath and found thick, dark fluid pouring from underneath the vehicle, as well as a small fire. fire self extinguished. was able to drive vehicle slowly home (approximately 1/2 mile) and park it. 2 days later, i had the vehicle towed to a mechanic, who diagnosed a failed transfer case. after the vehicle was removed from my driveway, i found a piece of metal approximately the size of a silver dollar where the vehicle had been. dodge is now denying responsibility in this instance every though there appears to be (and my mechanic verified) a parts/manufacturing issue with this vehicle. preparing legal action at this time. *tr
11/11/2012674001
 Bought this vehicle used in september of 2009. assumed that the unlimited powertrain warranty applied to this vehicle. noticed a foul, pungent odor 2-3 days prior to following incident. on the day of the incident, i made a slow left hand turn when i heard a loud metallic sound from underneath the engine compartment. i exited the vehicle, looked underneath and found thick, dark fluid pouring from underneath the vehicle, as well as a small fire. fire self extinguished. was able to drive vehicle slowly home (approximately 1/2 mile) and park it. 2 days later, i had the vehicle towed to a mechanic, who diagnosed a failed transfer case. after the vehicle was removed from my driveway, i found a piece of metal approximately the size of a silver dollar where the vehicle had been. dodge is now denying responsibility in this instance every though there appears to be (and my mechanic verified) a parts/manufacturing issue with this vehicle. preparing legal action at this time. *tr
11/11/201267400
 Bought this vehicle used in september of 2009. assumed that the unlimited powertrain warranty applied to this vehicle. noticed a foul, pungent odor 2-3 days prior to following incident. on the day of the incident, i made a slow left hand turn when i heard a loud metallic sound from underneath the engine compartment. i exited the vehicle, looked underneath and found thick, dark fluid pouring from underneath the vehicle, as well as a small fire. fire self extinguished. was able to drive vehicle slowly home (approximately 1/2 mile) and park it. 2 days later, i had the vehicle towed to a mechanic, who diagnosed a failed transfer case. after the vehicle was removed from my driveway, i found a piece of metal approximately the size of a silver dollar where the vehicle had been. dodge is now denying responsibility in this instance every though there appears to be (and my mechanic verified) a parts/manufacturing issue with this vehicle. preparing legal action at this time.
11/11/201267400
 Bought this vehicle used in september of 2009. assumed that the unlimited powertrain warranty applied to this vehicle. noticed a foul, pungent odor 2-3 days prior to following incident. on the day of the incident, i made a slow left hand turn when i heard a loud metallic sound from underneath the engine compartment. i exited the vehicle, looked underneath and found thick, dark fluid pouring from underneath the vehicle, as well as a small fire. fire self extinguished. was able to drive vehicle slowly home (approximately 1/2 mile) and park it. 2 days later, i had the vehicle towed to a mechanic, who diagnosed a failed transfer case. after the vehicle was removed from my driveway, i found a piece of metal approximately the size of a silver dollar where the vehicle had been. dodge is now denying responsibility in this instance every though there appears to be (and my mechanic verified) a parts/manufacturing issue with this vehicle. preparing legal action at this time.
07/27/2012430001
 My wife was driving it and all of a sudden some smoke and there is a bad smell. but then she heard a clicking sound. so i when over and drove it around and the clicking/grinding sound coming from the vehicle. *tr
07/27/201243000
 My wife was driving it and all of a sudden some smoke and there is a bad smell. but then she heard a clicking sound. so i when over and drove it around and the clicking/grinding sound coming from the vehicle.
07/27/201243000
 My wife was driving it and all of a sudden some smoke and there is a bad smell. but then she heard a clicking sound. so i when over and drove it around and the clicking/grinding sound coming from the vehicle.
POWER TRAIN - AUTOMATIC TRANSMISSION
07/10/201153846
 I have a 2009 dodge journey sxt awd. i have had several issues since i purchased this vehicle in oct 2008. the issues were brake/caliper failure, water leak, wiring harness, ignition failure etc(the list goes on). recently on july 10-13 2011 my vehicle would automatically stall when coming to a complete stop or ideal brakin. i brought my vehicle in to my local dealership to find out reason for stalling. the stated it was due to the transmission wire being fried and it was going to cost me $227 to replace wire. i immediately contacted chrysler and placed a case in regards to my concern as i felt this was a warranty/safety issue. i also, inquired about the buy back program as every 3k to 6k miles something goes wrong with my vehicle that is never minor. i was without a vehicle for 3 days due to the negligence and follow-up between chrysler case manager and dealership's service manager. i had no transportation leaving myself and child stranded. therefore, due to no response i contacted the dealership to have it fixed & paid for it as i needed my vehicle back. that same day i get a call from the case manager stating they are unable to compensate me due to vehicle already being repaired/picked up. i was so disgusted and upset at the fact the disregarded my concern and could care less.
07/10/201153846
 I have a 2009 dodge journey sxt awd. i have had several issues since i purchased this vehicle in oct 2008. the issues were brake/caliper failure, water leak, wiring harness, ignition failure etc(the list goes on). recently on july 10-13 2011 my vehicle would automatically stall when coming to a complete stop or ideal brakin. i brought my vehicle in to my local dealership to find out reason for stalling. the stated it was due to the transmission wire being fried and it was going to cost me $227 to replace wire. i immediately contacted chrysler and placed a case in regards to my concern as i felt this was a warranty/safety issue. i also, inquired about the buy back program as every 3k to 6k miles something goes wrong with my vehicle that is never minor. i was without a vehicle for 3 days due to the negligence and follow-up between chrysler case manager and dealership's service manager. i had no transportation leaving myself and child stranded. therefore, due to no response i contacted the dealership to have it fixed & paid for it as i needed my vehicle back. that same day i get a call from the case manager stating they are unable to compensate me due to vehicle already being repaired/picked up. i was so disgusted and upset at the fact the disregarded my concern and could care less.
07/10/201153846
 I have a 2009 dodge journey sxt awd. i have had several issues since i purchased this vehicle in oct 2008. the issues were brake/caliper failure, water leak, wiring harness, ignition failure etc(the list goes on). recently on july 10-13 2011 my vehicle would automatically stall when coming to a complete stop or ideal brakin. i brought my vehicle in to my local dealership to find out reason for stalling. the stated it was due to the transmission wire being fried and it was going to cost me $227 to replace wire. i immediately contacted chrysler and placed a case in regards to my concern as i felt this was a warranty/safety issue. i also, inquired about the buy back program as every 3k to 6k miles something goes wrong with my vehicle that is never minor. i was without a vehicle for 3 days due to the negligence and follow-up between chrysler case manager and dealership's service manager. i had no transportation leaving myself and child stranded. therefore, due to no response i contacted the dealership to have it fixed & paid for it as i needed my vehicle back. that same day i get a call from the case manager stating they are unable to compensate me due to vehicle already being repaired/picked up. i was so disgusted and upset at the fact the disregarded my concern and could care less.
07/10/201153846
 I have a 2009 dodge journey sxt awd. i have had several issues since i purchased this vehicle in oct 2008. the issues were brake/caliper failure, water leak, wiring harness, ignition failure etc(the list goes on). recently on july 10-13 2011 my vehicle would automatically stall when coming to a complete stop or ideal brakin. i brought my vehicle in to my local dealership to find out reason for stalling. the stated it was due to the transmission wire being fried and it was going to cost me $227 to replace wire. i immediately contacted chrysler and placed a case in regards to my concern as i felt this was a warranty/safety issue. i also, inquired about the buy back program as every 3k to 6k miles something goes wrong with my vehicle that is never minor. i was without a vehicle for 3 days due to the negligence and follow-up between chrysler case manager and dealership's service manager. i had no transportation leaving myself and child stranded. therefore, due to no response i contacted the dealership to have it fixed & paid for it as i needed my vehicle back. that same day i get a call from the case manager stating they are unable to compensate me due to vehicle already being repaired/picked up. i was so disgusted and upset at the fact the disregarded my concern and could care less.
10/28/201022000
 2009 sxt awd dodge journey is a replacement for the initial journey we purchased which was a lemon. we picked up this car 5/2009. it had a strange smell, much like propane when the engine was warm. the dealer was unable to identify after several visits. we gave up. this problem continued for the last year - progressively the smell worsened. on thursday, 10-28-10 while on interstate 270 i noticed smoke coming from my engine, and the propane smell was almost over powering. i phoned the dealer again. they said to bring in on monday, 11-1-10. on the evening of 10-31-10 i noticed dripping coming from the car on my garage floor. i was able to put a pan underneath and take to dealer monday morning. at the dealer 11-1-10, i was told this fluid ws gear fluid. seven hours later i phoned dealer and was told they had to order a ptu seal. please, please google or search your site for ptu issues on this car. there have been fires caused, engine failures, etc. even after the ptu seal has been replaced it does not fix the problem. within a few weeks it appears that when this initial seal is breached, it damages the other seals, which in turn causes problems with the transmission and breaking system. also, noteworthy, i just had to have my breaks and rotors replaced at 18,000 due to the turning blue. and now, after that work my steering wheel shakes violently, which the dealer can't seem to figure out why. i am also filing a complaint with consumer affairs, the attorney generals office (maryland) and most likely will be getting a lawyer. the dodge journey is a serious safety problem for our roads.
10/28/201022000
 2009 sxt awd dodge journey is a replacement for the initial journey we purchased which was a lemon. we picked up this car 5/2009. it had a strange smell, much like propane when the engine was warm. the dealer was unable to identify after several visits. we gave up. this problem continued for the last year - progressively the smell worsened. on thursday, 10-28-10 while on interstate 270 i noticed smoke coming from my engine, and the propane smell was almost over powering. i phoned the dealer again. they said to bring in on monday, 11-1-10. on the evening of 10-31-10 i noticed dripping coming from the car on my garage floor. i was able to put a pan underneath and take to dealer monday morning. at the dealer 11-1-10, i was told this fluid ws gear fluid. seven hours later i phoned dealer and was told they had to order a ptu seal. please, please google or search your site for ptu issues on this car. there have been fires caused, engine failures, etc. even after the ptu seal has been replaced it does not fix the problem. within a few weeks it appears that when this initial seal is breached, it damages the other seals, which in turn causes problems with the transmission and breaking system. also, noteworthy, i just had to have my breaks and rotors replaced at 18,000 due to the turning blue. and now, after that work my steering wheel shakes violently, which the dealer can't seem to figure out why. i am also filing a complaint with consumer affairs, the attorney generals office (maryland) and most likely will be getting a lawyer. the dodge journey is a serious safety problem for our roads.
10/28/201022000
 2009 sxt awd dodge journey is a replacement for the initial journey we purchased which was a lemon. we picked up this car 5/2009. it had a strange smell, much like propane when the engine was warm. the dealer was unable to identify after several visits. we gave up. this problem continued for the last year - progressively the smell worsened. on thursday, 10-28-10 while on interstate 270 i noticed smoke coming from my engine, and the propane smell was almost over powering. i phoned the dealer again. they said to bring in on monday, 11-1-10. on the evening of 10-31-10 i noticed dripping coming from the car on my garage floor. i was able to put a pan underneath and take to dealer monday morning. at the dealer 11-1-10, i was told this fluid ws gear fluid. seven hours later i phoned dealer and was told they had to order a ptu seal. please, please google or search your site for ptu issues on this car. there have been fires caused, engine failures, etc. even after the ptu seal has been replaced it does not fix the problem. within a few weeks it appears that when this initial seal is breached, it damages the other seals, which in turn causes problems with the transmission and breaking system. also, noteworthy, i just had to have my breaks and rotors replaced at 18,000 due to the turning blue. and now, after that work my steering wheel shakes violently, which the dealer can't seem to figure out why. i am also filing a complaint with consumer affairs, the attorney generals office (maryland) and most likely will be getting a lawyer. the dodge journey is a serious safety problem for our roads.
10/28/201022000
 2009 sxt awd dodge journey is a replacement for the initial journey we purchased which was a lemon. we picked up this car 5/2009. it had a strange smell, much like propane when the engine was warm. the dealer was unable to identify after several visits. we gave up. this problem continued for the last year - progressively the smell worsened. on thursday, 10-28-10 while on interstate 270 i noticed smoke coming from my engine, and the propane smell was almost over powering. i phoned the dealer again. they said to bring in on monday, 11-1-10. on the evening of 10-31-10 i noticed dripping coming from the car on my garage floor. i was able to put a pan underneath and take to dealer monday morning. at the dealer 11-1-10, i was told this fluid ws gear fluid. seven hours later i phoned dealer and was told they had to order a ptu seal. please, please google or search your site for ptu issues on this car. there have been fires caused, engine failures, etc. even after the ptu seal has been replaced it does not fix the problem. within a few weeks it appears that when this initial seal is breached, it damages the other seals, which in turn causes problems with the transmission and breaking system. also, noteworthy, i just had to have my breaks and rotors replaced at 18,000 due to the turning blue. and now, after that work my steering wheel shakes violently, which the dealer can't seem to figure out why. i am also filing a complaint with consumer affairs, the attorney generals office (maryland) and most likely will be getting a lawyer. the dodge journey is a serious safety problem for our roads.
10/28/201022000
 2009 sxt awd dodge journey is a replacement for the initial journey we purchased which was a lemon. we picked up this car 5/2009. it had a strange smell, much like propane when the engine was warm. the dealer was unable to identify after several visits. we gave up. this problem continued for the last year - progressively the smell worsened. on thursday, 10-28-10 while on interstate 270 i noticed smoke coming from my engine, and the propane smell was almost over powering. i phoned the dealer again. they said to bring in on monday, 11-1-10. on the evening of 10-31-10 i noticed dripping coming from the car on my garage floor. i was able to put a pan underneath and take to dealer monday morning. at the dealer 11-1-10, i was told this fluid ws gear fluid. seven hours later i phoned dealer and was told they had to order a ptu seal. please, please google or search your site for ptu issues on this car. there have been fires caused, engine failures, etc. even after the ptu seal has been replaced it does not fix the problem. within a few weeks it appears that when this initial seal is breached, it damages the other seals, which in turn causes problems with the transmission and breaking system. also, noteworthy, i just had to have my breaks and rotors replaced at 18,000 due to the turning blue. and now, after that work my steering wheel shakes violently, which the dealer can't seem to figure out why. i am also filing a complaint with consumer affairs, the attorney generals office (maryland) and most likely will be getting a lawyer. the dodge journey is a serious safety problem for our roads.
04/26/201033000
 While making a turn there was a loud bang from the under the engine area. after that the car would not move, had to be towed to dealer. dealer replaced pto unit. if this had happened on the freeway there might have been a rear end collision.
03/21/20106052
 We bought a 2009 dodge journey sxt back in may 09. in the last month feb 2010 on, the automatic locking/security mechanism for the driver side door has failed (scheduled to be looked in two days) and today our transmission/gearbox literally exploded under the hood at 6,000 miles. we were driving down a back road on the way to store when a string smell of burning came into the cabin and then we heard a severe pop and then nothing but billowing smoke. we had our two young children in car seats and immediately stopped the vehicle to try and get them away from the possibility of the engine being on fire. we got the kids out and i went back to shut off the car once i saw it wasn't fuel leaking. once it cooled down and stopped smoking i raised the hood and saw what looked to be burnt trasmission fluid and small metal flakes all over my engine and undersideof the hood. so it was just towed to the local dealership to find the cause. so now i have a car with a faulty security system and possibly needs a new transmission and we only have 6,000 miles on the car. still waiting for the dealership to do the work. on a side note, with all of these issues on a brand new car we may be exploring legal options if chrysler doesn't make this right.