Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
WHEELS - LUGS/NUTS/BOLTS
SB-09-03105/26/2009SB-09-031 REV A10030345Chrysler/dodge:vehicles may pull slightly to the right or left. vehicles were shipped with insufficient clamp load on the rear toe link cam bolt. insufficient clamp load can allow the alignment to change. *pe updated 10/07/009/23/2009

Consumer Complaints


Fail datemilesoccurencesPurchase date
WHEELS
09/15/2012643211
 Owner of a 2009 dodge journey sxt awd with kumho solus kh16 tire 225/55r19 size stock tires. after experiencing complete right front tire failure while traveling approximately 45 mph on a paved two-lane highway, owner installed the temporary spare tire. the vehicle's awd light immediately illuminated. owner ceased operating the vehicle and obtained the services of a tow company. apparently, this vehicle cannot be driven with the spare tire supplied by the manufacturer as the awd! light illuminated. the owner's manual states the vehicle should be serviced right away when the awd! light illuminates. there is no caveat statement regarding driving to a close location for limited mileage. moreover, the manual states the pto unit (aka awd! unit) will be damaged if the car is driven with the awd! light illuminated. driving with the supplied temporary spare caused the awd! light to illuminate. additionally, if the car is driven with the temporary spare installed and the awd! light illuminated and damage to the pto occurs, is this damage covered under warranty? if the spare is too small, as is the case via visual inspection, why is that spare tire supplied with the vehicle? shouldn't an acceptable spare be made available, or a caveat statement regarding driving on the temporary spare for limited mileage be supplied, so the driver/owner is not stranded? additionally, culpability for damage and the incurred expenses should be born by the manufacturer in this case, and a statement regarding such should be evident and clear in the owner's manual. *tr
09/15/2012643211
 Owner of a 2009 dodge journey sxt awd with kumho solus kh16 tire 225/55r19 size stock tires. after experiencing complete right front tire failure while traveling approximately 45 mph on a paved two-lane highway, owner installed the temporary spare tire. the vehicle's awd light immediately illuminated. owner ceased operating the vehicle and obtained the services of a tow company. apparently, this vehicle cannot be driven with the spare tire supplied by the manufacturer as the awd! light illuminated. the owner's manual states the vehicle should be serviced right away when the awd! light illuminates. there is no caveat statement regarding driving to a close location for limited mileage. moreover, the manual states the pto unit (aka awd! unit) will be damaged if the car is driven with the awd! light illuminated. driving with the supplied temporary spare caused the awd! light to illuminate. additionally, if the car is driven with the temporary spare installed and the awd! light illuminated and damage to the pto occurs, is this damage covered under warranty? if the spare is too small, as is the case via visual inspection, why is that spare tire supplied with the vehicle? shouldn't an acceptable spare be made available, or a caveat statement regarding driving on the temporary spare for limited mileage be supplied, so the driver/owner is not stranded? additionally, culpability for damage and the incurred expenses should be born by the manufacturer in this case, and a statement regarding such should be evident and clear in the owner's manual. *tr
09/15/2012643211
 Owner of a 2009 dodge journey sxt awd with kumho solus kh16 tire 225/55r19 size stock tires. after experiencing complete right front tire failure while traveling approximately 45 mph on a paved two-lane highway, owner installed the temporary spare tire. the vehicle's awd light immediately illuminated. owner ceased operating the vehicle and obtained the services of a tow company. apparently, this vehicle cannot be driven with the spare tire supplied by the manufacturer as the awd! light illuminated. the owner's manual states the vehicle should be serviced right away when the awd! light illuminates. there is no caveat statement regarding driving to a close location for limited mileage. moreover, the manual states the pto unit (aka awd! unit) will be damaged if the car is driven with the awd! light illuminated. driving with the supplied temporary spare caused the awd! light to illuminate. additionally, if the car is driven with the temporary spare installed and the awd! light illuminated and damage to the pto occurs, is this damage covered under warranty? if the spare is too small, as is the case via visual inspection, why is that spare tire supplied with the vehicle? shouldn't an acceptable spare be made available, or a caveat statement regarding driving on the temporary spare for limited mileage be supplied, so the driver/owner is not stranded? additionally, culpability for damage and the incurred expenses should be born by the manufacturer in this case, and a statement regarding such should be evident and clear in the owner's manual. *tr
09/15/2012643211
 Owner of a 2009 dodge journey sxt awd with kumho solus kh16 tire 225/55r19 size stock tires. after experiencing complete right front tire failure while traveling approximately 45 mph on a paved two-lane highway, owner installed the temporary spare tire. the vehicle's awd light immediately illuminated. owner ceased operating the vehicle and obtained the services of a tow company. apparently, this vehicle cannot be driven with the spare tire supplied by the manufacturer as the awd! light illuminated. the owner's manual states the vehicle should be serviced right away when the awd! light illuminates. there is no caveat statement regarding driving to a close location for limited mileage. moreover, the manual states the pto unit (aka awd! unit) will be damaged if the car is driven with the awd! light illuminated. driving with the supplied temporary spare caused the awd! light to illuminate. additionally, if the car is driven with the temporary spare installed and the awd! light illuminated and damage to the pto occurs, is this damage covered under warranty? if the spare is too small, as is the case via visual inspection, why is that spare tire supplied with the vehicle? shouldn't an acceptable spare be made available, or a caveat statement regarding driving on the temporary spare for limited mileage be supplied, so the driver/owner is not stranded? additionally, culpability for damage and the incurred expenses should be born by the manufacturer in this case, and a statement regarding such should be evident and clear in the owner's manual. *tr
09/15/201264321
 Owner of a 2009 dodge journey sxt awd with kumho solus kh16 tire 225/55r19 size stock tires. after experiencing complete right front tire failure while traveling approximately 45 mph on a paved two-lane highway, owner installed the temporary spare tire. the vehicle's awd light immediately illuminated. owner ceased operating the vehicle and obtained the services of a tow company. apparently, this vehicle cannot be driven with the spare tire supplied by the manufacturer as the awd! light illuminated. the owner's manual states the vehicle should be serviced right away when the awd! light illuminates. there is no caveat statement regarding driving to a close location for limited mileage. moreover, the manual states the pto unit (aka awd! unit) will be damaged if the car is driven with the awd! light illuminated. driving with the supplied temporary spare caused the awd! light to illuminate. additionally, if the car is driven with the temporary spare installed and the awd! light illuminated and damage to the pto occurs, is this damage covered under warranty? if the spare is too small, as is the case via visual inspection, why is that spare tire supplied with the vehicle? shouldn't an acceptable spare be made available, or a caveat statement regarding driving on the temporary spare for limited mileage be supplied, so the driver/owner is not stranded? additionally, culpability for damage and the incurred expenses should be born by the manufacturer in this case, and a statement regarding such should be evident and clear in the owner's manual.
09/15/201264321
 Owner of a 2009 dodge journey sxt awd with kumho solus kh16 tire 225/55r19 size stock tires. after experiencing complete right front tire failure while traveling approximately 45 mph on a paved two-lane highway, owner installed the temporary spare tire. the vehicle's awd light immediately illuminated. owner ceased operating the vehicle and obtained the services of a tow company. apparently, this vehicle cannot be driven with the spare tire supplied by the manufacturer as the awd! light illuminated. the owner's manual states the vehicle should be serviced right away when the awd! light illuminates. there is no caveat statement regarding driving to a close location for limited mileage. moreover, the manual states the pto unit (aka awd! unit) will be damaged if the car is driven with the awd! light illuminated. driving with the supplied temporary spare caused the awd! light to illuminate. additionally, if the car is driven with the temporary spare installed and the awd! light illuminated and damage to the pto occurs, is this damage covered under warranty? if the spare is too small, as is the case via visual inspection, why is that spare tire supplied with the vehicle? shouldn't an acceptable spare be made available, or a caveat statement regarding driving on the temporary spare for limited mileage be supplied, so the driver/owner is not stranded? additionally, culpability for damage and the incurred expenses should be born by the manufacturer in this case, and a statement regarding such should be evident and clear in the owner's manual.
07/13/2012500001
 I am a licensed commonwealth of pennsylvania certified state inspection mechanic. i just encountered a very dangerous situation with a customers 2009 dodge journey awd vehicle today, july 14, 2012. i wanted to bring this to the attention of the proper authority, with the hope that this could be investigated in detail to prevent a potential fatality or a number of them.today a regular customer of mine, arrived at my facility with a flat tire, after further inspection; i noticed the valve stem was missing ( on the 2009 journey and many new vehicles this is a tpms - tire pressure monitor sensor) the customer was driving at approx. 30 mph and noticed the light come up on the dash and within seconds her tire was flat, nothing was hit, no jolt, no warning, just poof, the tire went flat. luckily she was driving at a low rate of speed on a rural roadway and was able to stop the vehicle and exit to safety with her children. once i dismounted the tire, i found the tpms on the inside of the tire leaving just a hole in the rim, hence the loss of air pressure. the threads on the tpms were covered with oxidation and no retaining nut was found,the stem was not broken, altered or vandalized, it just came unattached. the threads were oxidized so badly that another retainer could not be threaded on, so i replaced the tpms with a new one. after installing that tire, i went to test the air pressure in the other front tire, as i gently placed the pressure gauge on the tpms valve stem to check the pressure, poof that tpms went right thru the rim; the retaining nut shattered and broke into pieces, quickly causing a massive and rapid loss of pressure.it is my opinion that, had the vehicle been traveling faster, a vehicle owner would be left in a very bad situation, perhaps causing a loss of control and a potential fatality. tpms sensors need to be inspected or recalled to prevent death. *tr
07/13/2012500001
 I am a licensed commonwealth of pennsylvania certified state inspection mechanic. i just encountered a very dangerous situation with a customers 2009 dodge journey awd vehicle today, july 14, 2012. i wanted to bring this to the attention of the proper authority, with the hope that this could be investigated in detail to prevent a potential fatality or a number of them.today a regular customer of mine, arrived at my facility with a flat tire, after further inspection; i noticed the valve stem was missing ( on the 2009 journey and many new vehicles this is a tpms - tire pressure monitor sensor) the customer was driving at approx. 30 mph and noticed the light come up on the dash and within seconds her tire was flat, nothing was hit, no jolt, no warning, just poof, the tire went flat. luckily she was driving at a low rate of speed on a rural roadway and was able to stop the vehicle and exit to safety with her children. once i dismounted the tire, i found the tpms on the inside of the tire leaving just a hole in the rim, hence the loss of air pressure. the threads on the tpms were covered with oxidation and no retaining nut was found,the stem was not broken, altered or vandalized, it just came unattached. the threads were oxidized so badly that another retainer could not be threaded on, so i replaced the tpms with a new one. after installing that tire, i went to test the air pressure in the other front tire, as i gently placed the pressure gauge on the tpms valve stem to check the pressure, poof that tpms went right thru the rim; the retaining nut shattered and broke into pieces, quickly causing a massive and rapid loss of pressure.it is my opinion that, had the vehicle been traveling faster, a vehicle owner would be left in a very bad situation, perhaps causing a loss of control and a potential fatality. tpms sensors need to be inspected or recalled to prevent death. *tr
07/13/2012500001
 I am a licensed commonwealth of pennsylvania certified state inspection mechanic. i just encountered a very dangerous situation with a customers 2009 dodge journey awd vehicle today, july 14, 2012. i wanted to bring this to the attention of the proper authority, with the hope that this could be investigated in detail to prevent a potential fatality or a number of them.today a regular customer of mine, arrived at my facility with a flat tire, after further inspection; i noticed the valve stem was missing ( on the 2009 journey and many new vehicles this is a tpms - tire pressure monitor sensor) the customer was driving at approx. 30 mph and noticed the light come up on the dash and within seconds her tire was flat, nothing was hit, no jolt, no warning, just poof, the tire went flat. luckily she was driving at a low rate of speed on a rural roadway and was able to stop the vehicle and exit to safety with her children. once i dismounted the tire, i found the tpms on the inside of the tire leaving just a hole in the rim, hence the loss of air pressure. the threads on the tpms were covered with oxidation and no retaining nut was found,the stem was not broken, altered or vandalized, it just came unattached. the threads were oxidized so badly that another retainer could not be threaded on, so i replaced the tpms with a new one. after installing that tire, i went to test the air pressure in the other front tire, as i gently placed the pressure gauge on the tpms valve stem to check the pressure, poof that tpms went right thru the rim; the retaining nut shattered and broke into pieces, quickly causing a massive and rapid loss of pressure.it is my opinion that, had the vehicle been traveling faster, a vehicle owner would be left in a very bad situation, perhaps causing a loss of control and a potential fatality. tpms sensors need to be inspected or recalled to prevent death. *tr
07/13/201250000
 I am a licensed commonwealth of pennsylvania certified state inspection mechanic. i just encountered a very dangerous situation with a customers 2009 dodge journey awd vehicle today, july 14, 2012. i wanted to bring this to the attention of the proper authority, with the hope that this could be investigated in detail to prevent a potential fatality or a number of them.today a regular customer of mine, arrived at my facility with a flat tire, after further inspection; i noticed the valve stem was missing ( on the 2009 journey and many new vehicles this is a tpms - tire pressure monitor sensor) the customer was driving at approx. 30 mph and noticed the light come up on the dash and within seconds her tire was flat, nothing was hit, no jolt, no warning, just poof, the tire went flat. luckily she was driving at a low rate of speed on a rural roadway and was able to stop the vehicle and exit to safety with her children. once i dismounted the tire, i found the tpms on the inside of the tire leaving just a hole in the rim, hence the loss of air pressure. the threads on the tpms were covered with oxidation and no retaining nut was found,the stem was not broken, altered or vandalized, it just came unattached. the threads were oxidized so badly that another retainer could not be threaded on, so i replaced the tpms with a new one. after installing that tire, i went to test the air pressure in the other front tire, as i gently placed the pressure gauge on the tpms valve stem to check the pressure, poof that tpms went right thru the rim; the retaining nut shattered and broke into pieces, quickly causing a massive and rapid loss of pressure.it is my opinion that, had the vehicle been traveling faster, a vehicle owner would be left in a very bad situation, perhaps causing a loss of control and a potential fatality. tpms sensors need to be inspected or recalled to prevent death.
07/13/201250000
 I am a licensed commonwealth of pennsylvania certified state inspection mechanic. i just encountered a very dangerous situation with a customers 2009 dodge journey awd vehicle today, july 14, 2012. i wanted to bring this to the attention of the proper authority, with the hope that this could be investigated in detail to prevent a potential fatality or a number of them.today a regular customer of mine, arrived at my facility with a flat tire, after further inspection; i noticed the valve stem was missing ( on the 2009 journey and many new vehicles this is a tpms - tire pressure monitor sensor) the customer was driving at approx. 30 mph and noticed the light come up on the dash and within seconds her tire was flat, nothing was hit, no jolt, no warning, just poof, the tire went flat. luckily she was driving at a low rate of speed on a rural roadway and was able to stop the vehicle and exit to safety with her children. once i dismounted the tire, i found the tpms on the inside of the tire leaving just a hole in the rim, hence the loss of air pressure. the threads on the tpms were covered with oxidation and no retaining nut was found,the stem was not broken, altered or vandalized, it just came unattached. the threads were oxidized so badly that another retainer could not be threaded on, so i replaced the tpms with a new one. after installing that tire, i went to test the air pressure in the other front tire, as i gently placed the pressure gauge on the tpms valve stem to check the pressure, poof that tpms went right thru the rim; the retaining nut shattered and broke into pieces, quickly causing a massive and rapid loss of pressure.it is my opinion that, had the vehicle been traveling faster, a vehicle owner would be left in a very bad situation, perhaps causing a loss of control and a potential fatality. tpms sensors need to be inspected or recalled to prevent death.
05/29/2009
 I have had our dodge journey awd since feb 2009; to date we have had to replace rotaters and brakes three times along with two sets of tires. i am getting ready to be forced to replace them again (4th time) as well as the tires. i bought the dodge because i thought it was a good safe/low maintence car. i will never purchase another dodge if i survive this one! dodge doesn't care and advises that it is normal wear! this car needs to be recalled before some one is hurt!
05/29/2009
 I have had our dodge journey awd since feb 2009; to date we have had to replace rotaters and brakes three times along with two sets of tires. i am getting ready to be forced to replace them again (4th time) as well as the tires. i bought the dodge because i thought it was a good safe/low maintence car. i will never purchase another dodge if i survive this one! dodge doesn't care and advises that it is normal wear! this car needs to be recalled before some one is hurt!
05/29/2009
 I have had our dodge journey awd since feb 2009; to date we have had to replace rotaters and brakes three times along with two sets of tires. i am getting ready to be forced to replace them again (4th time) as well as the tires. i bought the dodge because i thought it was a good safe/low maintence car. i will never purchase another dodge if i survive this one! dodge doesn't care and advises that it is normal wear! this car needs to be recalled before some one is hurt!
05/29/2009
 I have had our dodge journey awd since feb 2009; to date we have had to replace rotaters and brakes three times along with two sets of tires. i am getting ready to be forced to replace them again (4th time) as well as the tires. i bought the dodge because i thought it was a good safe/low maintence car. i will never purchase another dodge if i survive this one! dodge doesn't care and advises that it is normal wear! this car needs to be recalled before some one is hurt!
05/29/2009
 I have had our dodge journey awd since feb 2009; to date we have had to replace rotaters and brakes three times along with two sets of tires. i am getting ready to be forced to replace them again (4th time) as well as the tires. i bought the dodge because i thought it was a good safe/low maintence car. i will never purchase another dodge if i survive this one! dodge doesn't care and advises that it is normal wear! this car needs to be recalled before some one is hurt!
03/31/201017000
 Approximately every 15-20k miles, the break system and tires wear completely, requiring full replacement. chrysler/dodge is aware, but chooses to offer only minor assistance, and pithy excuses, even going so far as to blame it on women drivers.
03/31/201017000
 Approximately every 15-20k miles, the break system and tires wear completely, requiring full replacement. chrysler/dodge is aware, but chooses to offer only minor assistance, and pithy excuses, even going so far as to blame it on women drivers.
03/31/201017000
 Approximately every 15-20k miles, the break system and tires wear completely, requiring full replacement. chrysler/dodge is aware, but chooses to offer only minor assistance, and pithy excuses, even going so far as to blame it on women drivers.
03/31/201017000
 Approximately every 15-20k miles, the break system and tires wear completely, requiring full replacement. chrysler/dodge is aware, but chooses to offer only minor assistance, and pithy excuses, even going so far as to blame it on women drivers.
03/31/201017000
 Approximately every 15-20k miles, the break system and tires wear completely, requiring full replacement. chrysler/dodge is aware, but chooses to offer only minor assistance, and pithy excuses, even going so far as to blame it on women drivers.
03/31/201017000
 Approximately every 15-20k miles, the break system and tires wear completely, requiring full replacement. chrysler/dodge is aware, but chooses to offer only minor assistance, and pithy excuses, even going so far as to blame it on women drivers.
02/19/201120288
 While washing the tires and rims on my dodge journey i hit a valve stem breaking it off.i have washed many wheels in the past and never had this happen before. i was very lucky that it didn't hit me or my hand. i think i will take it to the car wash the next time.
02/19/201120288
 While washing the tires and rims on my dodge journey i hit a valve stem breaking it off.i have washed many wheels in the past and never had this happen before. i was very lucky that it didn't hit me or my hand. i think i will take it to the car wash the next time.
02/19/201120288
 While washing the tires and rims on my dodge journey i hit a valve stem breaking it off.i have washed many wheels in the past and never had this happen before. i was very lucky that it didn't hit me or my hand. i think i will take it to the car wash the next time.
02/19/201120288
 While washing the tires and rims on my dodge journey i hit a valve stem breaking it off.i have washed many wheels in the past and never had this happen before. i was very lucky that it didn't hit me or my hand. i think i will take it to the car wash the next time.