Consumer Complaints

Fail datemilesoccurencesPurchase date
(PWS)
05/12/2012
 1/10/11 brought vehicle in for standard olf change and tire rotation (mileage: 18,399). san diego rancho dealership advised front brakes and rotors needed to be replaced. i diligently researched brake problems on 2009 journey and filed a complaint with chrysler corporate. paid $50.00 deductible for front brakes. 5/12/12 brought vehicle in for standard olf change and tire rotation (mileage 27,154) again, san diego ranch dealership advised rear brakes pad needed to be replaced as well as turning the rotors - quote given of $305.00. did my diligent research and will contact chrysler for resolution. corporate is aware of the faulty design in this model. noted on complaint dated 3/21/12 (redford, mi) corporate authorized rear brake replacement for deductible cost of $100.00 (corporate phone to file complain - 800-992-1997.
05/15/201216000
 Since i brought my journey i had to get my brakes replaced several time & rotors replace, transmission sealant leak and recently when i was driving to work my tire pressure light came on and within minutes my tire wasalmost flat. i was able to just make it to a gas station and went to fill up my tire and my valve stem went all the way in and my tire went totally flat and lost all pressure. my car had to be towed and ended up spending $300 to get my front passenger and rear passenger side valve stems replaced. the service guy agreed that it was unsafe and i could of easily spun out if i lost all tire pressure right away. i have 2 kids and i feel unsafe to drive with my children in the car. on top of these issues my steering wheel continue to shake but i had it in to the service department a number of times and they said ever4ythign is ok, one of the instances they said the shaking was because of my routers and rusrufaced them twice. please help me. i don't know of my options but i am concerned for me and my family's safety with this car. sincerely, amanda
05/12/2012
 1/10/11 brought vehicle in for standard olf change and tire rotation (mileage: 18,399). san diego rancho dealership advised front brakes and rotors needed to be replaced. i diligently researched brake problems on 2009 journey and filed a complaint with chrysler corporate. paid $50.00 deductible for front brakes. 5/12/12 brought vehicle in for standard olf change and tire rotation (mileage 27,154) again, san diego ranch dealership advised rear brakes pad needed to be replaced as well as turning the rotors - quote given of $305.00. did my diligent research and will contact chrysler for resolution. corporate is aware of the faulty design in this model. noted on complaint dated 3/21/12 (redford, mi) corporate authorized rear brake replacement for deductible cost of $100.00 (corporate phone to file complain - 800-992-1997.
05/15/201216000
 Since i brought my journey i had to get my brakes replaced several time & rotors replace, transmission sealant leak and recently when i was driving to work my tire pressure light came on and within minutes my tire wasalmost flat. i was able to just make it to a gas station and went to fill up my tire and my valve stem went all the way in and my tire went totally flat and lost all pressure. my car had to be towed and ended up spending $300 to get my front passenger and rear passenger side valve stems replaced. the service guy agreed that it was unsafe and i could of easily spun out if i lost all tire pressure right away. i have 2 kids and i feel unsafe to drive with my children in the car. on top of these issues my steering wheel continue to shake but i had it in to the service department a number of times and they said ever4ythign is ok, one of the instances they said the shaking was because of my routers and rusrufaced them twice. please help me. i don't know of my options but i am concerned for me and my family's safety with this car. sincerely, amanda
05/12/2012
 1/10/11 brought vehicle in for standard olf change and tire rotation (mileage: 18,399). san diego rancho dealership advised front brakes and rotors needed to be replaced. i diligently researched brake problems on 2009 journey and filed a complaint with chrysler corporate. paid $50.00 deductible for front brakes. 5/12/12 brought vehicle in for standard olf change and tire rotation (mileage 27,154) again, san diego ranch dealership advised rear brakes pad needed to be replaced as well as turning the rotors - quote given of $305.00. did my diligent research and will contact chrysler for resolution. corporate is aware of the faulty design in this model. noted on complaint dated 3/21/12 (redford, mi) corporate authorized rear brake replacement for deductible cost of $100.00 (corporate phone to file complain - 800-992-1997.
05/15/201216000
 Since i brought my journey i had to get my brakes replaced several time & rotors replace, transmission sealant leak and recently when i was driving to work my tire pressure light came on and within minutes my tire wasalmost flat. i was able to just make it to a gas station and went to fill up my tire and my valve stem went all the way in and my tire went totally flat and lost all pressure. my car had to be towed and ended up spending $300 to get my front passenger and rear passenger side valve stems replaced. the service guy agreed that it was unsafe and i could of easily spun out if i lost all tire pressure right away. i have 2 kids and i feel unsafe to drive with my children in the car. on top of these issues my steering wheel continue to shake but i had it in to the service department a number of times and they said ever4ythign is ok, one of the instances they said the shaking was because of my routers and rusrufaced them twice. please help me. i don't know of my options but i am concerned for me and my family's safety with this car. sincerely, amanda
05/12/2012
 1/10/11 brought vehicle in for standard olf change and tire rotation (mileage: 18,399). san diego rancho dealership advised front brakes and rotors needed to be replaced. i diligently researched brake problems on 2009 journey and filed a complaint with chrysler corporate. paid $50.00 deductible for front brakes. 5/12/12 brought vehicle in for standard olf change and tire rotation (mileage 27,154) again, san diego ranch dealership advised rear brakes pad needed to be replaced as well as turning the rotors - quote given of $305.00. did my diligent research and will contact chrysler for resolution. corporate is aware of the faulty design in this model. noted on complaint dated 3/21/12 (redford, mi) corporate authorized rear brake replacement for deductible cost of $100.00 (corporate phone to file complain - 800-992-1997.
05/15/201216000
 Since i brought my journey i had to get my brakes replaced several time & rotors replace, transmission sealant leak and recently when i was driving to work my tire pressure light came on and within minutes my tire wasalmost flat. i was able to just make it to a gas station and went to fill up my tire and my valve stem went all the way in and my tire went totally flat and lost all pressure. my car had to be towed and ended up spending $300 to get my front passenger and rear passenger side valve stems replaced. the service guy agreed that it was unsafe and i could of easily spun out if i lost all tire pressure right away. i have 2 kids and i feel unsafe to drive with my children in the car. on top of these issues my steering wheel continue to shake but i had it in to the service department a number of times and they said ever4ythign is ok, one of the instances they said the shaking was because of my routers and rusrufaced them twice. please help me. i don't know of my options but i am concerned for me and my family's safety with this car. sincerely, amanda

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