Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||||
| SB-J19 | 08/01/2009 | 10032766 | Chrysler/jeep/dodge: california emissions warranty addendum. the warranty book on certain vehicles may contain errors or may be missing information regarding the coponents covered by the california emissions warranty. dodge-caravan/grand | 05/19/2010 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL - CRANKCASE (PCV) | |||||
| J-03 | 03/01/2009 | 10028832 | Chrysler: an incorrect positive crankcase ventilation (pcv) valve may have been installed. an incorrect pcv valve can cause excessive exhaust emissions. csc letter was received. *pe | 06/01/2009 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 08/25/2010 | 31000 | 1 | |
| I purchased this car in august 2010 (it is a 2009) and since then, i have had the vehicle in the shop 33 times. i have had to replace all brakes and rotors, had front passenger-side window motor replaced, driver-side is going out now, had leaking from the ceiling, replacing the cracked radiator right now, had the emergency brake fixed, needed new rods and bushings, fuel injectors run loud, there is a drone noise from the right side of the vehicle when going 1800-2000 rpm, electrical systems short out, had the electric throttle indicator light come on, car dies all the time, yet the battery is fine, ...bottom line, this is a lemon. i have the r/t model which the dealership likes to claim is just the noisy one. that is a very poor answer towards a consumer. i take very good care of my vehicles and to put up with this is upsetting. i have spent over $3000 in repairs in the 2 1/2 years that i have owned this suv. chrysler has made no attempts to help with these common problems and i know that i will not support this company buy purchasing with them again. when i bought a journey...i didn't realize being able to drive it without problems, would be such a journey. *tr | |||
| 01/13/2010 | 48000 | ||
| Tl-the contact owns a 2009 dodge journey. the contact stated that she attempted to start the vehicle and heard a clicking sound, but the vehicle would not start. the contact had to turn the steering wheel in order to start the vehicle. the vehicle was taken to the dealer and they replaced the starter. the failure continued. the manufacturer was not notified. the failure mileage was 48,000 and the current mileage was 70,000. sm. | |||
| 01/13/2010 | 48000 | ||
| Tl- the contact owns a 2009 dodge journey. the contact stated when she went to start her vehicle the she could hear a clicking sound but the vehicle would not start she had to turn the wheel to get it to start. the vehicle was taken to the dealer and they replace the starter and the failure continued. the manufacturer was not contacted. the failure mileage was 48,000 and the current mileage was 70,000.jp | |||
| 04/09/2012 | 20000 | ||
| Tl-the contact owns a 2009 dodge journey. the contact stated that the vehicle would occasionally not start. the vehicle was taken to the delaer, where the battery was replaced. the failure mileage was 20,000 and the current mileage was 24,000. sm. | |||
| 04/09/2012 | 20000 | ||
| Tl- the contact owns a 2009 dodge journey. occasionally while trying to operate the vehicle the contact noticed that the vehicle would not start. the vehicle was taken to the delaer where the battery was replaced. the current mileage was 24,000 and the failure mileage was 20,000. bml | |||
| 06/01/2011 | |||
| Tl - the contact owns a 2009 dodge journey. the contact stated that after turning the ignition switch, all of the lights would illuminate but the engine would not crank. the contact mentioned that the failure recurred sporadically. the vehicle was taken to the dealer who was unable to duplicate the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was unknown and the current mileage was 52,935. kmj | |||
| 06/01/2011 | 12000 | ||
| Tl - the contact owns a 2009 dodge journey. the contact stated that after turning the ignition switch all of the lights would turn on but the engine would not crank. the contact mentioned that the failure occurred sporadically but once it did she had to give it time in order to try to turn it on again. the vehicle was taken to the dealer who was unable to duplicate the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was unknown and the current mileage was 52,935. pm | |||
| 01/08/2012 | |||
| While pulling the car into my driveway the car just shut down/died. i had no control of the steering. extremely frightening and thankfully this did not occur while at an intersection or on the highway. | |||
| 11/07/2011 | 77000 | ||
| Tl- the contact owns a 2009 dodge journey. the contact stated that the vehicle would loose horsepower, drive sluggishly and would stall at anytime. in addition, a warning symbol in the shape of a thunder bolt would illuminate on the instrument panel sporadically. neither the dealer nor the manufacturer was notified of the failure and the vehicle was not repaired. the failure mileage was 77,000 and the current mileage was 83,000. kmj | |||
| 11/07/2011 | 77000 | ||
| Tl- the contact owns a 2009 dodge journey. the contact stated that the vehicle would loose horsepower, would drive sluggishly and would stall at anytime. a thunder bolt warning light would illuminate on the instrument panel of the vehicle. neither the dealer nor the manufacturer were notified of the failure. the vehicle was not repaired. the failure mileage was 77,000 and the current mileage was 83,000. nw | |||
| 12/01/2011 | 63000 | ||
| Tl* the contact owns a 2009 dodge journey. the contact was driving 20 mph when the vehicle began to loose power abnormally. the brakes and power steering assist became inoperable, but the vehicle did not stall. in addition, the contact stated that the brakes were continuously wearing prematurely and had been replaced four times within a four year period. the vehicle was not inspected or repaired. the failure mileage was 63,000. the vin was unavailable. | |||
| 08/12/2011 | 24800 | ||
| Tl- the contact owns a 2009 dodge journey. the contact stated the starter failed. the vehicle was taken to the dealer and repaired twice and the failure continued to occur. the manufacturer was not notified of the failure. the failure mileage was 24,800. rvk | |||
| 07/08/2008 | 80000 | ||
| Tl- the contact owns a 2009 dodge journey. while the contact was driving approximately 20 mph the vehicle stalled without warning. upon restarting the vehicle the contact was able to continue driving normally. the failure occurred ten different times and on one of the occurrences the vehicle failed to restart. the vehicle was taken to an authorized dealer on four separate occasions. in addition, the vehicle was also taken to an independent mechanic numerous times for the identical failure. the solenoid pigtail wire harness was replaced by the dealer; however after the repair the failure recurred. the contact discovered there were several recalls related to the defect under nhtsa campaign 08v247000 (electrical system:wiring), nhtsa campaign id number 09v082000 (electrical system) and nhtsa campaign id numbers 08v528000 (power train:automatic transmission:control module (tcm, pcm)); however, the vin was ineligible for the recall defects. the vehicle was not repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 80,000. rvk | |||
| 08/12/2011 | 24800 | ||
| Tl-the contact owns a 2009 dodge journey. the contact stated the vehicle starter has failed. the vehicle went to the dealer twice for repairs on the starter and it still has the same problems. the starter was repaired twice. the manufacturer was not notified. the failure mileage was 24,800. mw | |||
| 07/08/2008 | 80000 | ||
| Tl- the contact owns a 2009 dodge journey. while the contact was driving approximately 20 mph the vehicle stalled without warning. upon restarting the vehicle the contact was able to continue driving normally. the failure occurred ten different times and on one of the occurrences the vehicle failed to restart. the vehicle was taken to an authorized dealer on four separate occasions. in addition, the vehicle was also taken to an independent mechanic numerous times for the identical failure. the solenoid pigtail wire harness was replaced by the dealer; however after the repair the failure recurred. the contact discovered there were several recalls related to the defect under nhtsa campaign 08v247000 (electrical system:wiring), nhtsa campaign id number 09v082000 (electrical system) and nhtsa campaign id numbers 08v528000 (power train:automatic transmission:control module (tcm, pcm)); however, the vin was ineligible for the recall defects. the vehicle was not repaired. the manufacturer was made aware of the failure. the approximate failure mileage was 80,000. rvk | |||
| 08/12/2011 | 24800 | ||
| Tl-the contact owns a 2009 dodge journey. the contact stated the vehicle starter has failed. the vehicle went to the dealer twice for repairs on the starter and it still has the same problems. the starter was repaired twice. the manufacturer was not notified. the failure mileage was 24,800. mw | |||
| 07/08/2008 | 80000 | ||
| Tl-the contact owns a 2009 dodge journey. while the contact was driving approximately 20 mph the vehicle stalled without warning. upon restarting the contact resumed as normal. the failure occurred ten different times and on one of the occurrences the engine failed to restart. the vehicle was taken to an authorized on four separate occasions. in addition, the vehicle was taken to an independent mechanic on numerous times for the identical failure. the solenoid pigtail wire harness was replaced by the dealer; however after the repair the failure recurred. the contact discovered there were several recalls related to the defect under nhtsa campaign 08v247000 (electrical system:wiring) and nhtsa campaign id number 09v082000 (electrical system). also including nhtsa campaign id numbers 08v528000 (power train:automatic transmission:control module (tcm, pcm)). the vin was ineligible for the recall defect. the vehicle had not been repaired. the manufacturer was made aware of the problem. the approximate failure mileage was 80,000. js | |||
| 07/13/2011 | 30000 | ||
| At random times the engine will not start. it is not a battery problem, as all lights and radio work even when the engine will not turn. if you wait long enough it may start again. this is a safety issue as you never know when or where this problem will occur. | |||
| 07/08/2008 | 80000 | ||
| Tl-the contact owns a 2009 dodge journey. while the contact was driving approximately 20 mph the vehicle stalled without warning. upon restarting the contact resumed as normal. the failure occurred ten different times and on one of the occurrences the engine failed to restart. the vehicle was taken to an authorized on four separate occasions. in addition, the vehicle was taken to an independent mechanic on numerous times for the identical failure. the solenoid pigtail wire harness was replaced by the dealer; however after the repair the failure recurred. the contact discovered there were several recalls related to the defect under nhtsa campaign 08v247000 (electrical system:wiring) and nhtsa campaign id number 09v082000 (electrical system). also including nhtsa campaign id numbers 08v528000 (power train:automatic transmission:control module (tcm, pcm)). the vin was ineligible for the recall defect. the vehicle had not been repaired. the manufacturer was made aware of the problem. the approximate failure mileage was 80,000. js | |||
| 07/13/2011 | 30000 | ||
| At random times the engine will not start. it is not a battery problem, as all lights and radio work even when the engine will not turn. if you wait long enough it may start again. this is a safety issue as you never know when or where this problem will occur. | |||
| 08/28/2011 | 57300 | ||
| Tl* the contact owns a 2009 dodge journey. the contact stated that the vehicle would not start. while examining the battery and various fuses, the contact noticed a spark coming from the engine. the contact was able to successfully start the vehicle. the failure recurred once more approximately one month later. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 57,300. the vin was unavailable. | |||
| 02/19/2010 | 7536 | ||
| In two years, five (5) times for brake prloblems. with 3,000 to 6,000 miles between each broke. two times engine support mount. two times with power train problems. today (10/06/2011) the journey 2009 r/t is in the service center of alberic colon chrysler/jeep in kennedy ave, san juan pr for the same problems and also : for the air conditioner system, suspension, motor cooling system problems,leaking grease in the back of the right front wheel. and guess!!!!!!, brakes again. both, chrysler and the dealer has refuse to obey the law that says, they have to provide a vehicle in cases that repair least more than 5 labor days including saturday.also, to adeed more problems, mr. lucas figueroa(pr chrysler service manager), has refused to authorize the brake repair. saying that is normal, that a brake system that was repair in 02/16/2011 needs to be repair again in 09/19/2011(22033 to 30200 m). i have being without transportation for three weeks, causing me an my family a lot of problems because, is our only vehicle for all the family matters including, that i am a cardiovascular patient. someone could tell me is these seems to look like a big jucy lemon question is, who could help us with this giant abusive corporations? | |||
| 08/28/2011 | 57300 | ||
| Tl- the contact owns a 2009 dodge journey. the contact stated that the vehicle would not start. while examining the battery and various fuses, the contact noticed a spark coming from the engine. the contact was able to successfully start the vehicle. the failure recurred once more approximately one month later. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 57,300. the vin was unavailable. kmj | |||
| 02/19/2010 | 7536 | ||
| In two years, five (5) times for brake prloblems. with 3,000 to 6,000 miles between each broke. two times engine support mount. two times with power train problems. today (10/06/2011) the journey 2009 r/t is in the service center of alberic colon chrysler/jeep in kennedy ave, san juan pr for the same problems and also : for the air conditioner system, suspension, motor cooling system problems,leaking grease in the back of the right front wheel. and guess!!!!!!, brakes again. both, chrysler and the dealer has refuse to obey the law that says, they have to provide a vehicle in cases that repair least more than 5 labor days including saturday.also, to adeed more problems, mr. lucas figueroa(pr chrysler service manager), has refused to authorize the brake repair. saying that is normal, that a brake system that was repair in 02/16/2011 needs to be repair again in 09/19/2011(22033 to 30200 m). i have being without transportation for three weeks, causing me an my family a lot of problems because, is our only vehicle for all the family matters including, that i am a cardiovascular patient. someone could tell me is these seems to look like a big jucy lemon question is, who could help us with this giant abusive corporations? | |||
| 08/28/2011 | 57300 | ||
| Tl- the contact owns a 2009 dodge journey. the contact stated that the vehicle would not start. while examining the battery and various fuses, the contact noticed a spark coming from the engine. the contact was able to successfully start the vehicle. the failure recurred once more approximately one month later. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 57,300. the vin was unavailable. kmj | |||
| 02/19/2010 | 7536 | ||
| In two years, five (5) times for brake prloblems. with 3,000 to 6,000 miles between each broke. two times engine support mount. two times with power train problems. today (10/06/2011) the journey 2009 r/t is in the service center of alberic colon chrysler/jeep in kennedy ave, san juan pr for the same problems and also : for the air conditioner system, suspension, motor cooling system problems,leaking grease in the back of the right front wheel. and guess!!!!!!, brakes again. both, chrysler and the dealer has refuse to obey the law that says, they have to provide a vehicle in cases that repair least more than 5 labor days including saturday.also, to adeed more problems, mr. lucas figueroa(pr chrysler service manager), has refused to authorize the brake repair. saying that is normal, that a brake system that was repair in 02/16/2011 needs to be repair again in 09/19/2011(22033 to 30200 m). i have being without transportation for three weeks, causing me an my family a lot of problems because, is our only vehicle for all the family matters including, that i am a cardiovascular patient. someone could tell me is these seems to look like a big jucy lemon question is, who could help us with this giant abusive corporations? | |||
| 11/30/2010 | 18000 | ||
| Tl* the contact owns a 2009 dodge journey. the contact stated that the vehicle would stall intermittently when driving in colder temperatures. the vehicle was taken to the dealer who was unable to duplicate the failure. the manufacturer was not made aware of the failure and the vehicle was not repaired. the failure mileage was 18,000 and the current mileage was 29,000. | |||
| 11/30/2010 | 18000 | ||
| Tl- the contact owns a 2009 dodge journey. the contact stated that the vehicle would stall intermittently when driving in colder temperatures. the vehicle was taken to the dealer who was unable to duplicate the failure. the manufacturer was not made aware of the failure and the vehicle was not repaired. the failure mileage was 18,000 and the current mileage was 29,000. kmj | |||
| 11/30/2010 | 18000 | ||
| Tl - the contact owns a 2009 dodge journey. the contact stated that that while driving in cold weather the vehicle stalls sporadically. the contact mentioned that once the failure occurs the vehicle looses all steering and brakes capabilities. the vehicle was taken to the dealer who was unable to duplicate the failure. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure mileage was 18,000 and current mileage was 29,000. pm | |||
| 09/03/2010 | 65428 | ||
| Tl- the contact owns a 2009 dodge journey. the contact was traveling 45 mph and the vehicle caught fire. there was an inspection done by the insurance company that said the fire was caused by catastrophic engine failure. the fire department was able to put the fire out. the vehicle had not been ruled destroyed, but had not been fixed at the time of the complaint. the failure mileage and current mileage was 65428. rl | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 07/10/2011 | 76758 | ||
| Tl- the contact owns a 2009 dodge journey. the contact stated that while driving, the vehicle would stall at any time. the vehicle would, at times, not start at all. the dealer repaired the failure, but the failure reoccured. the manufacturer was contacted and referred the contact to the dealer. the failure and current mileage 76,758. nw | |||
| 08/10/2010 | 19529 | ||
| Brake pads failed prematurely at 19529 miles (20% remaining). rotors needed machined. brakes should have a minimum wear warranty requirement. also the front struts, tie rods and waterpump needed replaced | |||
| 06/25/2010 | 39500 | ||
| Tl-the contact owns a 2009 dodge johnny. while driving at 65mph the check engine light or traction assist light would come on and the vehicle stop in the middle of the road. the vehicle would drift to the side of the road where it would sit for more than ten minutes it would restart and other times the vehicle had to be towed to the dealer. the dealer ran a diagnostic test but there would be no codes showing and they cannot duplicate the failure. the manufacturer was contacted several times and she was told whenever the failure happens take the vehicle back to the dealer for them to check on the failure. the failure mileage was 39,500....mw | |||
| 02/13/2009 | 14000 | ||
| Tl*the contact owns a 2009 dodge journey. the contact placed the vehicle in park she noticed that the engine began to surge without the accelerator pedal being depressed. the vehicle was taken to the dealership where the contact was informed that the vehicle could not be serviced for the failure. there were no prior warnings. the current and failure mileages were 14000. | |||