Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 05/20/2011 | 57400 | ||
| Tl*the contact owns a 2009 dodge journey. while the vehicle was parked the contact noticed the floor between the front drivers side seat and the rear drivers side seat were wet. the contact inspected the vehicle and noticed there was a compartment on the floor in back of the front drivers side seat which was filled with approximately 5 inches of water. the contact emptied out the water and stated the compartment continued to fill with water. the contact stated she was concerned of rust and that she could not tell where the water was coming from. the dealer stated there might be a seal leak and advised that the vehicle be taken into the dealer for diagnostic testing. the vehicle was not repaired. the approximate failure mileage was 57,400. | |||
| 05/20/2011 | 57400 | ||
| Tl- the contact owns a 2009 dodge journey. while parked the contact noticed the floor between the front drivers side seat and the back drivers side seat was wet. the contact inspected the vehicle and noticed there was a compartment on the floor in back of the front drivers side seat which was filled with approximately 5 inches of water. the contact emptied out the water and stated the compartment continued to fill with water. the contact stated she was concerned of rust and stated she could not tell where the water was coming from. the dealer was contacted an stated there might be a seal leakage and advised the vehicle be taken into the dealer for diagnostics. the vehicle was not repaired. the approximate failure mileage was 57,400. ds | |||
| 01/30/2009 | |||
| Safety issue: sharp edged rough rear metal seat runners that children have been cut on. attempted safety modification with manufacturer. first 2 attempts said had no resolution. chrysler was contacted. our 3rd attempt to resolve duct tape placed on by service dealer. final response said nothing else could do as it was normal and just the way the vehicle is designed (per manufacturer's inspector.) manufacturer refuses to acknowledge the safety issue. | |||
| 04/01/2009 | 7800 | 1 | |
| I purchased a 2009 dodge journey on february 28, 2009. i was very pleased with my journey until wednesday, april 1, 2009, when i opened the rear hatch to find my car had been leaking water. i promptly took my car back to the dealer where they supposedly fixed the problem only to find the problem was made worse on the next day i had water staining in compartments at the bottom of my car. as of today, april 3, 2009 they have no answers and my car is still not fixed. i asked a friend who purchased the same model and she said she had not noticed anything but hadn't really looked so we looked together and she has the same problem. *tr | |||
| STRUCTURE - BODY | |||
| 03/10/2009 | 10900 | ||
| Tl* the contact owns a 2009 dodge journey. the contact stated that while driving 45 mph, the brakes were applied but the vehicle would not respond. the contact merged onto the shoulder in order to stop the vehicle. the vehicle was towed to the dealer for inspection where they advised that the rotors needed to be replaced. the vehicle was repaired but the failure recurred. the contact also stated that the roof was leaking abnormally. the vehicle was taken to the dealer for inspection where the contact was advised that the seams in the roof needed replacing. the dealer made the necessary repairs to the roof however, the failure recurred. in addition, the contact mentioned that the vehicle failed to start after being parked for a short period of time. the dealer was notified and advised that she should shake the gear shifter and then try to start the vehicle. the contact followed the dealer | |||
| 03/10/2009 | 10900 | ||
| Tl- the contact owns a 2009 dodge journey. the contact stated that while driving 45 mph, the brakes were applied but the vehicle would not respond. the contact merged onto the shoulder in order to stop the vehicle. the vehicle was towed to the dealer for inspection where they advised that the rotors needed to be replaced. the vehicle was repaired but the failure recurred. the contact also stated that the roof was leaking abnormally. the vehicle was taken to the dealer for inspection where the contact was advised that the seams in the roof needed replacing. the dealer made the necessary repairs to the roof however, the failure recurred. in addition, the contact mentioned that the vehicle failed to start after being parked for a short period of time. the dealer was notified and advised that she should shake the gear shifter and then try to start the vehicle. the contact followed the dealer | |||
| 03/10/2009 | 10900 | ||
| Tl- the contact owns a 2009 dodge journey. the contact stated that the vehicle has given her many problems. the contact stated that while driving the vehicle at 45 mph, she attempted to stop the vehicle but the brakes did not work. the contact had to coast the vehicle to the side of the road in order to get the vehicle to stop. the vehicle was towed to the dealer for inspection and they stated that the rotors needed to be replaced. the vehicle was repaired but the failure recurred. the contact also stated that the roof had a leakage problem. the contact took the vehicle to the dealer again for inspection and that stated that the seem in the roof needed to be replaced. the vehicle was repaired and the failure recurred. the contact also had a problem with trying to start the vehicle, the contact stated that she would drive the vehicle all day and the park it and then attempt to restart it but the vehicle would not start. the dealer was notified and they stated that she should go to the vehicle and shake the gear shift and try to start it.the contact did that and the vehicle started. the cause of that failure was unknown. the manufacturer was notified but they never provided any assistance. the failure mileage was 10,900. ap | |||
| 04/03/2009 | 3424 | ||
| Purchased date 7/3/2008- 4/3/2009- 3,424mi. wiper blades had to be replaced. 4/8/2009- 3452mi.- replaced power invertor connectors because of recall. 6/22/2010-8,661mi.- hood arm came off, hood liner torn. had to be replaced. 6/10/2011-13,082mi. replaced both front door wiring harness because of recall. 5/18/2011-12,636mi.- small oil leak noticed by tech., was not oil leak so did not persue further. 12/30/2011-15,258mi.- went in for oil change and tech. noticrd water leakage under car, said i had left ice in cooler compartment in back of drivers seat and it had melted and overflowed into carpet. i dried it up and on 1/16/2012 -15,382mi.- after alot of rain returned car to dealer , carpet and foam under drivers seat was water soaked again. front and rear door gaskets on drivers side was replaced. carpet was not dried so i had to return it on 1/24/12 to be dried. on 2/10/2012-15, 532mi.- water leaking inside again from rain. tech foundbody seam incoplete and pinch weld drain blocked. repaired and water tested, said no further leaks detected. carpet was not fully dried so i air dried. on 3/16/2011 -15,835mi.- returned car after raining . water in car again. now it is 3/26/2012 and nothing has been done except water testing. working with dodge corp. and dealer has been very frustrating. meanwhile i am without a vechicle and still payin for it. if there ever was a car called a lemon dodge journey 2009 is king of the lemons. | |||
| 11/15/2009 | 20000 | ||
| Tl* the contact owns a 2009 dodge journey. while driving approximately 25 mph and approaching a stop sign, the contact depressed the brake pedal to the floorboard and the vehicle hesitated to stop. the contact drove the vehicle slowly to the dealer for diagnostics where the technician advised that the front and rear brakes were worn and would have to be replaced, as well as the rotors. the contact also noticed that the rear passenger side door was holding water in the interior and would leak from the bottom of the door when the door was opened. the vehicle was not repaired. the approximate failure mileage was 20,000. | |||
| 11/15/2009 | 20000 | ||
| Tl- the contact owns a 2009 dodge journey. while driving approximately 25 mph and approaching a stop sign, the contact depressed the brake pedal to the floorboard and the vehicle hesitated to stop. the contact drove the vehicle slowly to the dealer for diagnostics where the technician advised that the front and rear brakes were worn and would have to be replaced, as well as the rotors. the contact also noticed that the rear passenger side door was holding water in the interior and would leak from the bottom of the door when the door was opened. the vehicle was not repaired. the approximate failure mileage was 20,000. kmj | |||
| 11/15/2009 | 20000 | ||
| Tl- the contact owns a 2009 dodge journey. while driving at approximately 25 mph approaching a stop sign the contact depressed the brake pedal and stated the vehicle hesitated to stop and the brake pedal fell do the floor board. the contact drove the vehicle slowly to the dealer for diagnostics. the technicians stated the front and rear brakes and rotors had worn out and would have to be replaced. the contact also noticed the rear passengers side door was holding water in the interior and would leak out from the bottom of the door when the door was opened. the vehicle was not repaired. the approximate failure mileage was 20,000. ds | |||
| 07/01/2009 | |||
| Every time it rains, both rear passenger doors fill with water. when opening and closing the doors, the water inside can be heard. the water slowly leaks from the doors, but it takes 2-3 days for it all to leak out. | |||