Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 03/17/2012 | 38000 | ||
| Tl- the contact owns a 2009 dodge journey which came equipped with a tire jack. the contact stated that while attempting to change a tire, the car jack failed and caused the vehicle to fall before the tire could be installed. the dealer was notified of the failure but denied any assistance to the contact. the manufacturer was not contacted. the contact was unaware if the vehicle sustained any damages. the failure and the current mileage was 38,000. the vin was unavailable. kmj | |||
| 09/15/2010 | 26542 | ||
| Purchased vehicle new in june of 2009. front brakes gone and eating into rotors by 26,000 miles. little over a year. 90% of driving is freeway driving. very little stop and go. replaced brakes and had rotors turned. rotors warped and fromt and rear brakes gone again at 35,245 miles one year later. replaced front rotors and all 4 sets of brakes. front struts have gone out now as well. definately too much weight for vehicle brakes and suspension. if not watched complete failure expected before recommended maintenace changes!! | |||
| 11/11/2008 | 6000 | ||
| 04/10/11 nhtsa headquarters 1200 new jersey avenue, se west building washington, dc 20590 to whom it may concern. i am writing you in reference of the purchased of my brand new vehicle, a 2009-dodge journey se on june 08 2008. this car begging to have problems after it 6,000 miles having a numerous repairs since them. i submitted the car to the lemon law before the warranty time expired. chrysler group denied it arguing that my car is running under the company expectation. currently the car still has suspension problem and noises(such as brake noises, turn wheel noises and other). the car bouncing after 50 mp miles and every time that bumps on the street or on the highway the vehicle makes strongly bounces. the company states the bouncing and the noises are part of the car | |||
| 06/17/2010 | |||
| Tl- the contact owns a 2009 dodge journey. the contact took the vehicle in to the dealer because of a brake problem and alignment. the dealer stated to the contact the vehicle did not have a stabilizer bar. the contact thought this was unsafe and should have been covered, but was told the bar was no under warranty. the contact is concerned because the vehicle was built without one during manufacturing. the failure mileage was uknown, but current mileage were 41,000.rl | |||
| 06/04/2010 | 16000 | ||
| Ihave a 2009 dodge journey. i have not had any injuries associated with the issue, however feel as though there is the possiblity for injury to ocur. the car is 2 years old and already the rotars have been diagnosed as being warped 3 times, one of which the car had only been driven 6000 miles since the warpage and then warped again. completely unacceptable. there is also a problem with the suspension. due to the fact that all this is ocurring, i feel as though this could lead to major safety issues. | |||
| 03/25/2010 | |||
| I purchased a 2009 dodge journey, used but only 40000 miles. in 8 weeks of owning it it has been in the shop 5 times, 3 times for the same reason a ticking in the engine. the most recent was corrosion of the crank shaft sensor. really corrosion in a 2009 vehicle. there is also a grinding sound when i turn the wheel yet noone can seem to find the problem of that. i have already replaced the struts and mounts (thank god under warrenty) that was a week after i had the car. i have a 15 month old and it scares me that something serious could happen when she is riding with me. i make just enough money to pay my bills and i am scared that something, now that my car is not under a warrenty, will happen and i will be without a car. i am very dissappointed with the service and quality i have gotten. my family has pretty much always owned a dodge vehicle and we have never had this many issues. i really wish someone from dodge would read this and give back to the people that spent their hard earned money on there product. | |||
| SUSPENSION - FRONT | |||
| 08/23/2011 | 66326 | ||
| 2009 dodge journey sxt. in the year i have owned it, i have replaced brakes twice, as rite now i am replacing them cause they started squeaking a week ago and today they locked up. also replacing one of the calipers. any time i take a hard left turn, there is a loud grinding noise. i have replaced the tires already, and have had to replace the rear 2 again recently. any time i go to brake when going over 40 mph, the steering wheel shakes uncontrollably. i have also recieved a recall from a local dealership for a wiring harness in drivers side. when i went in to dealership, they put it on order and said they would call when it came in, but never did. that was 6 months ago. | |||
| 02/01/2011 | 31000 | ||
| Tl*the contact owns a 2009 dodge journey. the contact heard a loud noise coming from the front end of the vehicle. the vehicle was taken to the dealer and the contact was informed that the front driver side wheel bearing would need to be replaced. she was informed that the part was unavailable and when it became available, they would perform the repairs. no repairs were performed since the part was still unavailable at the local and surrounding dealers. the contact did not inform the manufacturer. the current mileage was 34,000 and the failure mileage was 31,000. | |||
| 02/01/2011 | 31000 | ||
| Tl- the contact owns a 2009 dodge journey. the contact heard a loud noise coming from the the front end of the vehicle. the vehicle was taken to the dealer and the contact was informed that the front left wheel bearing would need to be replaced. she was informed that the part was unavailable and when it became available that they would perform the repairs. no repairs were performed since the part was still unavailable and the local and surrounding dealers. the contact did not inform the manufacturer. the current mileages were 34,000 and the failure mileages were 31,000. bw | |||
| 12/15/2009 | 55000 | ||
| 19 inch kuhmo tires and the suspension on the front end 2009 dodge journey, it rubs under the wheel well causing my front tire to blow out, the other tire is heading in the same direction, worn real bad on inside edge, the spring sits low in the wheel well and when you bounce it hits and rubs | |||
| 08/09/2009 | 7000 | ||
| Tl-the contact owns a 2009 dodge journey. while the contact was driving approximately 65 mph, the vehicle began to vibrate excessively. the vehicle was taken to the dealer on five different occasions for the similar failure. the front suspension ball and seat was replaced. in addition, the front brake pads and rotors were replaced at a different time. the failure continued to occur. the failure mileage was 7,000. js | |||
| 08/10/2010 | 19529 | ||
| Brake pads failed prematurely at 19529 miles (20% remaining). rotors needed machined. brakes should have a minimum wear warranty requirement. also the front struts, tie rods and waterpump needed replaced | |||
| 11/15/2008 | 1 | ||
| 2009 dodge journey r/t extreme moaning,grinding noise from right front strut assembly strut bearing is made of plastic and strut spring rotated puncturing same and became jammed inside housing new strut bearing was installed but it is still made of plastic the left side spring is starting to shift also & will be replaced old part is available and i also have photos. *tr | |||
| SUSPENSION - FRONT - STABILIZER BAR | |||
| 06/17/2010 | |||
| Tl* the contact owns a 2009 dodge journey. the contact stated that the vehicle was taken to the dealer for brake repairs and an alignment when he was informed that the vehicle did not have a stabilizer bar installed. the dealer advised that because the component was not covered under warranty, he would be liable for the installation of a stabilizer bar. the contact was considered because the vehicle was manufacturer incorrectly and without the stabilizer bar. the failure mileage was unknown and the current mileage was 41,000. | |||
| SUSPENSION - REAR | |||
| 11/01/2008 | 1500 | 1 | |
| 2009 dodge journey...great price but...bought the vehicle 10/09...noise from rear suspension drivers side...dealer keeps telling me to much air in tires and they can't find anything causing knocking sound...the rear bumper around rear tires seems loose...mpg is terrible. *tr | |||