Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
TIRES
SB-09-03105/26/2009SB-09-031 REV A10030345Chrysler/dodge:vehicles may pull slightly to the right or left. vehicles were shipped with insufficient clamp load on the rear toe link cam bolt. insufficient clamp load can allow the alignment to change. *pe updated 10/07/009/23/2009

Consumer Complaints


Fail datemilesoccurencesPurchase date
TIRES
10/15/201226800
 Tl-the contact owns a 2009 dodge journey. the vehicle was equipped with kumho solus khh16 tires, tire size 225/55/19. the contact stated that while driving approximately 65 mph, the front end of the vehicle began to shake continuously. in addition, there was a vibration in the steering wheel. the vehicle was taken to an authorized dealer where both front tires were replaced with new tires. the defective tires exhibited severe tread separation. the manufacturer was not notified of the defect. the approximate failure mileage was 26,800. pmb
10/15/201226800
 Tl-the contact owns a 2009 dodge journey. the vehicle was equipped with kumho solus khh16 tires, tire size 225/55/19. the dot number was 27pjya5m1108. the contact stated while driving approximately 65 mph, the front end of the vehicle began to shake continuously. in addition, there was a vibration in the steering wheel. the vehicle was taken to an authorized dealer where both front tires were replaced with new tires. the defective tires exhibited severe tread separation. the manufacturer was not notified of the defect. the approximate failure mileage was 26,800. pmb
08/11/2012800001
 I sustained nonrepairable to a tire on my vehicle during a highway trip. when i went to a authorized dealer to purchase a new tire, i found that they do not stock a single tire of the type authorized by the vehicle manufacturer per warrenty specification. i had to drive on the freeway at night with a skinny emergency tire installed for over 100 miles. i felt very unsafe and nervous being placed in this situation. *tr
08/11/201280000
 I sustained nonrepairable to a tire on my vehicle during a highway trip. when i went to a authorized dealer to purchase a new tire, i found that they do not stock a single tire of the type authorized by the vehicle manufacturer per warrenty specification. i had to drive on the freeway at night with a skinny emergency tire installed for over 100 miles. i felt very unsafe and nervous being placed in this situation.
12/21/2011350004
 On the first incident, the right driver side tire suddenly went flat. valve rotted, that tire was fixable. we questioned the cold weather. we figured it was a fluke. on july 15, 2012 rear driver side tire suddenly went flat while driving 55 mph - warm weather - brought it to a tire company and they stated the valve rotted on this tire as well and that the tire was unrepairable. both times our 3 and 6 year old children were in the car with us- this is a huge safety issue. i know another person that recently owned a dodge journey and had a blow out - they ended up across the road and down the bank. luckily no injuries. i don't think this is a coincidence. this could result in bodily injury. the valves on these cars need to be addressed immediately. today i am spending $1325 to replace all 4 tires and rims so that myself and my children do not end up in a fatality. *tr
08/23/201166326
 2009 dodge journey sxt. in the year i have owned it, i have replaced brakes twice, as rite now i am replacing them cause they started squeaking a week ago and today they locked up. also replacing one of the calipers. any time i take a hard left turn, there is a loud grinding noise. i have replaced the tires already, and have had to replace the rear 2 again recently. any time i go to brake when going over 40 mph, the steering wheel shakes uncontrollably. i have also recieved a recall from a local dealership for a wiring harness in drivers side. when i went in to dealership, they put it on order and said they would call when it came in, but never did. that was 6 months ago.
06/17/201116200
 Tl-the contact owns 2009 dodge journey. there were kumho kusolsk816 tires, size 225/55/r19 and the dot#27pjya5m. the contact stated that when driving at highway speeds, the vehicle started to shake uncontrollably. when she pulled over she noticed that the front drivers side tire tread had started to separate. the vehicle was taking to a independent mechanic and they advised her that the 2 rear tires were also separting as well. the vehicle has not been repaired because there are no tires available. the manufacturer was contacted and they have released a tire for her. the failure and current mileages were approximately 16,200. tb
06/20/201132000
 Tl- the contact owns a 2009 dodge journey equipped with kumho solus tires (225/55/r19) dot 27pjya5m . while driving at approximately 30 mph the tire pressure light illuminated on the instrument panel. the contact stated the vehicle began to vibrate and there was a noise coming from the rear passenger side tire. the contact stopped and exited the vehicle and noticed the tire was flat. the tire was replaced with the spare tire. the vehicle was taken to an independent mechanic. the mechanic stated the belt of the tire was damaged and the tire was not repairable. the tire was on back order and would not be available for approximately three months. the tire was not replaced. the approximate failure mileage was 32,000. ds
05/28/201122000
 After raining the passenger side rear door fills with water. when i close the door i hear the water swish around inside and then i see it drain out of the bottom of the door. this is the 4th time that i have seen this happen in as many weeks. my wife has also noticed the exact same thing before i did. the door fills with water pretty much every time it rains. it seems like it is at least filling up with several cups of water. i am concerned with mold getting into the car and also the probability of an electrical short. this happens every single time it rains. in addition to the door filling with water the low tire pressure light keeps coming on and the rear left tire will slowly deflate. i have already had the tire replaced once and the same thing happened again in a matter of weeks. outside air temperature seems to have no effect on when this occurs because it happen during the cold and when it is hot out. usually the low tire pressure warning will come on within one week of filling the tire.
05/12/201121000
 Tl*the contact owns a 2009 dodge journey. the vehicle had kumho tires, line solus, tire size 225/55/r19 on the vehicle. the dot was not available. the contact stated after taking the vehicle in for a front end alignment, they advised her that all four tires were separating. the vehicle was not repaired since the tires were on back-order. the manufacturer was contacted and advised her that there were no recalls. the failure mileage was approximately 21,000.
05/12/201121000
 Tl*the contact owns a 2009 dodge journey. the vehicle had kumho tires, line solus, tire size 225/55/r19 (na)on the vehicle. the dot was not available. the contact stated after taking the vehicle in for a front end alignment, they advised her that all four tires were separating. the vehicle was not repaired since the tires were on back-order. the manufacturer was contacted and advised her that there were no recalls. the failure mileage was approximately 21,000.
05/12/201121000
 Tl-the contact owns kuhmo tires, line solus, tire size 225/55/r19, the dot was not available. the contact stated that after taking the vehicle in for a front end alignment, they advised her that all 4 tires were separating. the vehicle has not been repaired due to the tires being on back-order. the manufacturer was contacted they advised her that there was no recalls. the failure mileage was approximately 21,000. tb
08/01/201031000
 At 31,000 miles my 2009 dodge journey began shaking when brakes applied. had to replace both front and back brakes and rotors at a cost of $450. currently a shake exist in the chassi of the vehicle when i reach speads of 50 mph or greater. tires where balance 3 times and final diagnosis by dealership is that i have one egg shapped kumho tire that kumho will not take responsibility for and would cost me $267.00 to change as there is only one manufacture of this tire.
02/15/201011000
 At 11k miles i had to have front brakes replaced. shortly after that my back brakes had to be replaced and my back rotors were warped. the dealer told me i had exceeded the 12k manufacturer warranty and had to pay for repair. after researching consumer reviews and having read of numerous complaints on brakes / rotors i sent a letter to chrysler along with complaints. i did not receive any letter, not a phone call, just a check for repayment of brake work. since then i have had my censor light come on twice for the tires and up until now, after reading from this website was i unaware this vehicle appears to have problems with tires as well. my vehicle is currently in the shop. i had taken in twice for a noise that was coming from the front passenger side. the first time i was told they could not find anyting. the 2nd i was told it was a computer chip that needed adjusting and it would be fine. it wasn't fine. the noise got worse. my power locks on driver door and my remote key would not work. i took my vehicle in for both the noise and the power locks/key not working. i have been without a vehicle since monday (it is friday) and it is due to having to replace a wiring system and alternator. an alternator? my vehicle has 25k miles!! please help.....there are almost 200 complaints for all the same problems i am having. this is not right.
04/28/200845
 2009 dodge journey tires and tire censors boise,id larry miller dodge. have had issues with tires air pressure and censor every month since buying 2009 dodge journey in 2008.i have only taken my journey to the dealer ship for all repairs on my journey every time i take my vehicle i tell them i am still having the same issue with my tires. they deflate often and the censor turns on after i leave anywhere between 48hrs up to 2 weeks.like i said this has been a consistent issue since i drove my car off the lot in 2008 and still hasn't been resolved and now they are telling me i should just buy new tires. i understand that it is almost time for new tires but i feel that censor and deflation in my tires should have been resolved a long time ago.because of this issue i have spent many hrs in the repair waiting for them to try to figure out the issue 3-5 hrs each time.because they haven't been able to resolve i will never buy a dodge vehicle again.dodge has given me a very bad experience with my first car. i wish that i had went with the original vehicle that i wanted to purchase a subaru outback.
02/15/201011000
 At 11k miles i had to have front brakes replaced. shortly after that my back brakes had to be replaced and my back rotors were warped. the dealer told me i had exceeded the 12k manufacturer warranty and had to pay for repair. after researching consumer reviews and having read of numerous complaints on brakes / rotors i sent a letter to chrysler along with complaints. i did not receive any letter, not a phone call, just a check for repayment of brake work. since then i have had my censor light come on twice for the tires and up until now, after reading from this website was i unaware this vehicle appears to have problems with tires as well. my vehicle is currently in the shop. i had taken in twice for a noise that was coming from the front passenger side. the first time i was told they could not find anyting. the 2nd i was told it was a computer chip that needed adjusting and it would be fine. it wasn't fine. the noise got worse. my power locks on driver door and my remote key would not work. i took my vehicle in for both the noise and the power locks/key not working. i have been without a vehicle since monday (it is friday) and it is due to having to replace a wiring system and alternator. an alternator? my vehicle has 25k miles!! please help.....there are almost 200 complaints for all the same problems i am having. this is not right.
04/28/200845
 2009 dodge journey tires and tire censors boise,id larry miller dodge. have had issues with tires air pressure and censor every month since buying 2009 dodge journey in 2008.i have only taken my journey to the dealer ship for all repairs on my journey every time i take my vehicle i tell them i am still having the same issue with my tires. they deflate often and the censor turns on after i leave anywhere between 48hrs up to 2 weeks.like i said this has been a consistent issue since i drove my car off the lot in 2008 and still hasn't been resolved and now they are telling me i should just buy new tires. i understand that it is almost time for new tires but i feel that censor and deflation in my tires should have been resolved a long time ago.because of this issue i have spent many hrs in the repair waiting for them to try to figure out the issue 3-5 hrs each time.because they haven't been able to resolve i will never buy a dodge vehicle again.dodge has given me a very bad experience with my first car. i wish that i had went with the original vehicle that i wanted to purchase a subaru outback.
02/15/201011000
 At 11k miles i had to have front brakes replaced. shortly after that my back brakes had to be replaced and my back rotors were warped. the dealer told me i had exceeded the 12k manufacturer warranty and had to pay for repair. after researching consumer reviews and having read of numerous complaints on brakes / rotors i sent a letter to chrysler along with complaints. i did not receive any letter, not a phone call, just a check for repayment of brake work. since then i have had my censor light come on twice for the tires and up until now, after reading from this website was i unaware this vehicle appears to have problems with tires as well. my vehicle is currently in the shop. i had taken in twice for a noise that was coming from the front passenger side. the first time i was told they could not find anyting. the 2nd i was told it was a computer chip that needed adjusting and it would be fine. it wasn't fine. the noise got worse. my power locks on driver door and my remote key would not work. i took my vehicle in for both the noise and the power locks/key not working. i have been without a vehicle since monday (it is friday) and it is due to having to replace a wiring system and alternator. an alternator? my vehicle has 25k miles!! please help.....there are almost 200 complaints for all the same problems i am having. this is not right.
04/28/200845
 2009 dodge journey tires and tire censors boise,id larry miller dodge. have had issues with tires air pressure and censor every month since buying 2009 dodge journey in 2008.i have only taken my journey to the dealer ship for all repairs on my journey every time i take my vehicle i tell them i am still having the same issue with my tires. they deflate often and the censor turns on after i leave anywhere between 48hrs up to 2 weeks.like i said this has been a consistent issue since i drove my car off the lot in 2008 and still hasn't been resolved and now they are telling me i should just buy new tires. i understand that it is almost time for new tires but i feel that censor and deflation in my tires should have been resolved a long time ago.because of this issue i have spent many hrs in the repair waiting for them to try to figure out the issue 3-5 hrs each time.because they haven't been able to resolve i will never buy a dodge vehicle again.dodge has given me a very bad experience with my first car. i wish that i had went with the original vehicle that i wanted to purchase a subaru outback.
06/10/201012000
 Front brakes rotors and pads needed to be replaced at 12000 miles, rear brakes pads and rotors replaced at 20000 miles and front brakes needed to be replaced again at same time steering wheel vibrates horribly dealer said needed rear wheel alignment and 2 new tires at 20000 miles had it done brakes still squealing and grinding and dealer says can't find anything wrong steering wheel starting to vibrate again at 23000 miles dealer says nothing wrong can't hear squeaks in brakes unbelievable it is ear piercing and they grind intermitently i am sure soon to be grinding continuely and then they will tell me i need new brakes again have spent 1200.00 dollars out of pocket vehicle isn't even paid for yet i have lost faith in chrysler and don't know what to do can't afford these costly repairs on a car that is basically new i am afraid that one time the brakes will fail completely that is how fast they wear out
08/18/201012000
 Front brake pads and rotors needed to be replaced at 12k miles on our 2009 dodge journey. now we just had all brake lights go out. we took it to our mechanic and they found only 1 bulb bad. after the 1 bulb was replaced, all lights started working again. why would they put these bulbs in series rather than parallel so that only the bad bulb would be out rather than all? that is a big asafety problem in my opinion. also one tire now has a bulge in the sidewall and needs replaced. the vehicle has about 15k miles.
05/11/2010101/31/2009
 2009 dodge journey. consumer requests tires to be replaced on vehicle under warranty due to an safety issue *tgw the consumer stated the vehicle did not come equipped with the proper tires for the snow. the vehicle came equipped with 19 wheels, however the dealer stated 17 inch rims with all weather tires should have been on the vehicle. *jb
03/08/201021000
 On monday, march 8, 2010, my wife, two year old daughter and i suffered a third episode of the following dangerous malfunctions: steering, transmission and drivetrain issues that, without notice, result in an unbearable screeching and grinding noise emanating from underneath the vehicle at speeds between 15 and 30 mph, a pause and hesitation in acceleration between speeds of 15 and 30 m.p.h. that causes the car to jump forward, the immediate loss of accurate steering and a burning smell throughout the car interior we suffered the most recent episode, without notice, while driving through rush hour traffic at 7:45 a.m. we waited two hours for a tow truck to arrive. fortunately, my wife and daughter were only shaken, but not injured. in the last three months, we have had an unsafe rear tire replaced, sunroof parts replaced for constant leaking, a new electronic module installed to prevent the episodes of the entire electronic system malfunctioning causing the loss of car function and door locks and multiple power steering parts replaced.
01/22/201080001
 Was driving to arizona with approximately 8000miles on the car and tires. stopped for a break and noticed the the rear tires going flat. took the car to dealership and had to pay for new tires. the inside wall on the rear tires were gone with only 8000miles on them . dealership stated they have never seen anything like this before. purchasing dealership refuses to honor replacement/reimbursement like there is no issue. *cn
08/01/200860106/29/2008
 Tl*the contact owns a 2009 dodge journey. while driving approximately 60 mph, the vehicle pulled to the left and vibrated. there were no warning lights illuminated on the instrument panel. on three separate occasions, the vehicle was taken to an authorized dealer for identical failures. the tires were replaced; however, there was no resolution to the malfunctions. also, the fuel gauge does not operate properly. the vehicle has not been repaired correctly for the failures. the failure mileage was 60 and current mileage was 3,235. updated 10/14/08. *lj the consumer stated there was a problem with the tires. updated 10/16/08. *jb
06/27/20083439106/04/2008
 Tl*the contact owns a 2009 dodge journey. the vehicle has kumho 20550r15 tires. while driving between 70-75 mph, the contact felt a slight vibration, which then began to worsen. when he stopped for gas, he noticed that the rear passenger side tire was bulge from the inside out. he paid to replace all four tires because his wife feared that the other three would experience the same failure. the current mileage was 4,900 and failure mileage was 3,439. updated 09/16/08 *bf updated 09/22/08.
TIRES - PRESSURE MONITORING AND REGULATING SYSTEMS
10/07/2011
 Valve stem damged while checking and inflating tires.
12/27/201039000
 Tl- the contact owns a 2009 dodge journey. the contact stated the tire pressure sensor gauge had broken on the vehicle. the stems on the front passenger side and the rear passenger side had also broken. the failure was caused by corrosion. the contact took the vehicle to the dealer and was told this is a known problem with the vehicle, and that is why the 2011 was changed to a brass stem from cast aluminum. the failure was 39,000 and the current mileage was 45,000. vf
12/27/201039000
 Tl- the contact owns a 2009 dodge journey. the contact stated the tire pressure sensor gauge broke on the vehicle. the contact stated the stems on the front passenger side and the rear passenger side have broke. the failure was caused by corrosion. the contact took the vehicle to the dealer and was told this is a known problem with the vehicle and that
05/28/201122000
 After raining the passenger side rear door fills with water. when i close the door i hear the water swish around inside and then i see it drain out of the bottom of the door. this is the 4th time that i have seen this happen in as many weeks. my wife has also noticed the exact same thing before i did. the door fills with water pretty much every time it rains. it seems like it is at least filling up with several cups of water. i am concerned with mold getting into the car and also the probability of an electrical short. this happens every single time it rains. in addition to the door filling with water the low tire pressure light keeps coming on and the rear left tire will slowly deflate. i have already had the tire replaced once and the same thing happened again in a matter of weeks. outside air temperature seems to have no effect on when this occurs because it happen during the cold and when it is hot out. usually the low tire pressure warning will come on within one week of filling the tire.
05/22/201152191
 I have a 2009 dodge journey and the tire (while not in motion) tire went flat. found out the sensor for the air pressure is the issue. this is a hazardous to every owner. what if this would have happen w/ other passengers in the vehicle especially my baby. this could have resulted in a horrific accident. this vehicle should be recall w/ some other alternative measures for the sensors. i understand all four tires have sensors and this can happen at any time
03/08/201134423
 My wife tried to take the cap off one of her tires to put air in her tire. as she was trying to twist the cap off, it blew off of the tire and hit her in the face. i took the tire to a shop and they said that it was the wheel sensor that the tip corroded off. they replaced the sensor on that tire and then went to check the pressure on the other tires. when they tried to take the cap off of another tire, the end of that tire sensor also snapped off. my wife's vehicle is a 2009 dodge journey with 34,000 miles on it. when i called the service department of the dealership where i bought the vehicle, they said that the sensor is not covered under any warranty when it breaks off at the tip llike that.
01/13/200923102
 I own a 2009 dodge journey, within the last month my wife and i have both experienced tire blowouts. the problem comes from the valve of the tire snapping off and immediate loss of air pressure. these incidents have taken place in the winter. this is a very dangerous matter that needs to be followed up. after the first incident 12/12/2010, i took vehicle to my mechanic who put a rubber valve on till i could vehicle into dealer. the second incident took place 1/13/2011. i called the dodge dealer told him about what had happened and scheduled an appointment to have valves replaced, when i asked if they would replace other two valves i was told they would have to contact talk to dodge. dodge said it would pay for damage to tire this should be an immediate recall when your dealing with safety.
01/08/201141038
 We purchased a used 2009 dodge journey with 41,000 miles on it. the low tire indicator light was on, which the dealer assured us was due to cold winter air. 10 days later a tire went flat sitting in the driveway. i changed the tire to the donut spare, took it to a tire store, and they explained that the tpms device had broken, which had allowed the tire to deflate. they checked the other tires and 3 of the 4 tires had broken tpms devices. the mechanic indicated they saw similar problems with lots of dodge vehicles, especially in winter. the tire store did not have the parts they needed to fix it right then, so a regular valve stem was placed in those three tires as a temporary fix. the mechanic indicated that the tpms devices in the other two tires were so broken that any sudden disturbance, such as a pothole, could have caused them to lose pressure very quickly, and that this was a definite safety hazzard.
01/13/20102000
 At 2000 miles on my 2009 dodge journey i started having problems with my front passanger window sticking, and brakes squeeking. also car not shifting when taking off and when you slow down and try to speed back up. i took it in. they told me maybe sap in window and brakes fine. three days later window acting up again. took it in. same reason. cleaned and greased. this is the eight time ive taken it in. they have replaced motors, switches, tracks, seals and now wont roll up or down . the brakes have been an issue since the start. at 21000 miles the dealer tells me i need new pad and rotors. take it to brake shop and they tell me all i need is pad. brakes working fine right now but still squeek every now and then. they have replaced electrical harnesses that may catch on fire. the squeeking noice now has turned into other parts that are having to be replaced. my computer chip has been reset 4 times and cheep plastic mirrors on visers and sunglass holder and light on inside roof. the springs on my back doors have popped out leaving the door stuck open. went to to eat with 23000 miles on the car and after leaving the car would not start. called dealer and they called a tow truck and wanted me to pay for that also. my car has been in two different dealerships on 10-15 different occasions for repairs. they still have not got these issues fixed. what can i do?
04/01/201025000
 Tl-the contact owns a 2009 dodge journey. the contact stated the tire pressure monitor valve has fractured from each tire except the front passenger side tire. after the first failure the authorized dealer was notified and the vehicle was repaired. after the second failure the manufacturer was notified and he was informed the necessary parts to remedy the failure were on a national back order. the vehicle was eventually repaired once the parts became available. the vehicle was not yet repaired for the third failure. the failure mileage was 25,000 and the current mileage was 35,000. the vin was unavailable. sm.
04/28/200845
 2009 dodge journey tires and tire censors boise,id larry miller dodge. have had issues with tires air pressure and censor every month since buying 2009 dodge journey in 2008.i have only taken my journey to the dealer ship for all repairs on my journey every time i take my vehicle i tell them i am still having the same issue with my tires. they deflate often and the censor turns on after i leave anywhere between 48hrs up to 2 weeks.like i said this has been a consistent issue since i drove my car off the lot in 2008 and still hasn't been resolved and now they are telling me i should just buy new tires. i understand that it is almost time for new tires but i feel that censor and deflation in my tires should have been resolved a long time ago.because of this issue i have spent many hrs in the repair waiting for them to try to figure out the issue 3-5 hrs each time.because they haven't been able to resolve i will never buy a dodge vehicle again.dodge has given me a very bad experience with my first car. i wish that i had went with the original vehicle that i wanted to purchase a subaru outback.
TIRES - VALVE
12/08/2012804231
 During regular oil change the service manager notified me that my tire pressure valve stems on three wheels had corroded to the point of breaking off. one tire lost pressure completely, requiring me to have it replaced immediately. if this had occurred on the road it could have been disastrous. *tr
05/24/2010103/29/2010
 2009 dodge journey. consumer states problem with tires. *tgw the consumer stated after he left the dealership, he experienced a flat tire. once he arrived home, he discovered two more valve stems had fallen off. the valve stems had fallen off due to corrosion. *jb