Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| WHEELS - LUGS/NUTS/BOLTS | |||||
| SB-09-031 | 05/26/2009 | SB-09-031 REV A | 10030345 | Chrysler/dodge:vehicles may pull slightly to the right or left. vehicles were shipped with insufficient clamp load on the rear toe link cam bolt. insufficient clamp load can allow the alignment to change. *pe updated 10/07/0 | 09/23/2009 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| WHEELS | |||
| 12/08/2012 | 80423 | 1 | |
| During regular oil change the service manager notified me that my tire pressure valve stems on three wheels had corroded to the point of breaking off. one tire lost pressure completely, requiring me to have it replaced immediately. if this had occurred on the road it could have been disastrous. *tr | |||
| 12/08/2012 | 80423 | ||
| During regular oil change the service manager notified me that my tire pressure valve stems on three wheels had corroded to the point of breaking off. one tire lost pressure completely, requiring me to have it replaced immediately. if this had occured on the road it could have been disastrous. | |||
| 12/01/2012 | 59600 | 1 | |
| Wheels, brakes, and rotors deteriorate prematurely and/or shortly after the warranty expires resulting in an excessive cost to the consumer and the potential for a complete brake and tire failure. *tr | |||
| 12/01/2012 | 59600 | ||
| Wheels, brakes, and rotors deteriorate prematurely and/or shortly after the warranty expires resulting in an excessive cost to the consumer and the potential for a complete brake and tire failure. | |||
| 11/14/2012 | 58000 | ||
| Tl-the contact owns a 2009 dodge journey. the contact stated that while driving approximately 55 mph, he heard a loud noise which sounded as though the tire rim scraping onto the ground. the vehicle was maneuvered to the side of the road. he noticed the rear passenger's side tire completely deflated. the vehicle was towed to an independent mechanic who stated the tire pressure sensor in combination with the valve stem were defective. the vehicle was repaired. the manufacturer was notified of the problem. the approximate failure mileage was 58,000. pmb | |||
| 11/14/2012 | 58000 | ||
| Tl-the contact owns a 2009 dodge journey. while driving approximately 55 mph, the contact heard a loud noise which sounded as though the tire rim scraping onto the ground. the vehicle was maneuvered to the side of the road. he noticed the rear passenger's side tire completely deflated. the vehicle was towed to an independent mechanic who stated the tire pressure sensor in combination with the valve stem were defective. the vehicle was repaired. the manufacturer was notified of the problem. the approximate failure mileage was 58,000. js | |||
| 08/12/2012 | 47000 | ||
| Tl* the contact owns a 2009 dodge journey. the contact stated that after having the tires rotated, the front passenger side tire pressure monitoring system failed. the contact stated hat the stem fractured during rotation. the contact took the vehicle to a mechanic and was told that the stems would often brake due to corrosion. the vehicle was not repaired. the failure and the current mileages were 47,000. | |||
| 08/12/2012 | 47000 | ||
| Tl- the contact owns a 2009 dodge journey. the contact stated that after having the tires rotated, the front passenger side tire pressure monitoring system failed. the contact stated hat the stem fractured during rotation. the contact took the vehicle to a mechanic and was told that the stems would often brake due to corrosion. the vehicle was not repaired. the failure and the current mileages were 47,000. kmj | |||
| 08/12/2012 | 47000 | ||
| Tl- the contact owns a 2009 dodge journey. the contact stated that after they rotated the tires on the vehicle the right front tires tire pressure monitoring system failed. the contact stated the stem broke during rotation. the contact took the vehicle to a mechanic and was told that the stems breaking was a known problem because the stems get corroded. the failure mileage and current mileages were 47,000.rl | |||
| 10/03/2011 | 34936 | 1 | |
| I purchased a 2009 dodge journey (vin: [xxx]) on september 19, 2011 from the stetler dodge car dealership in york, pa. it was a certified pre-owned car. since that day i bought the car i have been back there over 4 times for various problems. the first time was about 2 weeks after i purchased the car (10/3/11), but this last time was it for me. the car makes a hissing noise when i press the brakes, not all of the times but a lot. during the winter months, i hadn't noticed anything else occurring along with the noise, but i had still taken it back to the dealership not long after i bought the car. i was told that it was nothing because they couldn't hear the sound. so, when it got very hot, i turned the air conditioner on in the car. i noticed that if i take a long trip, about an hour or so drive on the highway, a fume/gas smell is released into the car when the air it on. i took it to the dealership on 7/10/12 for this issue. they couldn't get the smell to occur, but i told them that it happened after i took long trips. there is also a grinding/humming noise that occurs sometimes while driving and it happened twice when they were driving it with me in the car, but they don't know what the problem is they say. i was told to bring it back if the problem got worse, even though i had already told them it was already getting worse, that's why i took it in. the steering wheel shakes when i press the brakes. the brakes and rotors are not good. the gear shift moves easily without the brake being pressed so it will go into park while driving. the car finally stalled while driving on july 25, 2012. it's in the shop again. they say a box or case is leaking badly and needs to be replaced. countless other problems but not enough character space allotted to tell. i have 3 pages of problems. scared to drive this car. want my money back now. help! information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 10/03/2011 | 34936 | ||
| I purchased a 2009 dodge journey (vin: 3d4gh57v29t602357) on september 19, 2011 from the stetler dogde car dealership in york, pa. it was a certified pre-owned car. since that day i bought the car i have been back there over 4 times for various problems. the first time was about 2 weeks after i purchased the car (10/3/11), but this last time was it for me. the car makes a hissing noise when i press the brakes, not all of the times but a lot. during the winter months, i hadn't noticed anything else occurring along with the noise, but i had still taken it back to the dealership not long after i bought the car. i was told that it was nothing because they couldn't hear the sound. so, when it got very hot, i turned the air conditioner on in the car. i noticed that if i take a long trip, about an hour or so drive on the highway, a fume/gas smell is released into the car when the air it on. i took it to the dealership on 7/10/12 for this issue. they couldn't get the smell to occur, but i told them that it happened after i took long trips. there is also a grinding/humming noise that occurs sometimes while driving and it happened twice when they were driving it with me in the car, but they don't know what the problem is they say. i was told to bring it back if the problem got worse, even though i had already told them it was already getting worse, that | |||
| 12/21/2011 | 35000 | 4 | |
| On the first incident, the right driver side tire suddenly went flat. valve rotted, that tire was fixable. we questioned the cold weather. we figured it was a fluke. on july 15, 2012 rear driver side tire suddenly went flat while driving 55 mph - warm weather - brought it to a tire company and they stated the valve rotted on this tire as well and that the tire was unrepairable. both times our 3 and 6 year old children were in the car with us- this is a huge safety issue. i know another person that recently owned a dodge journey and had a blow out - they ended up across the road and down the bank. luckily no injuries. i don't think this is a coincidence. this could result in bodily injury. the valves on these cars need to be addressed immediately. today i am spending $1325 to replace all 4 tires and rims so that myself and my children do not end up in a fatality. *tr | |||
| 12/21/2011 | 35000 | ||
| On the first incident, the right driver side tire suddenly went flat. valve rotted, that tire was fixable. we questioned the cold weather. we figured it was a fluke. on july 15, 2012 rear driver side tire suddenly went flat while driving 55 mph - warm weather - brought it to a tire company and they stated the valve rotted on this tire as well and that the tire was unrepairable. both times our 3 and 6 year old children were in the car with us- this is a huge safety issue. i know another person that recently owned a dodge journey and had a blow out - they ended up across the road and down the bank. luckily no injuries. i don't think this is a coincidence. this could result in bodily injury. the valves on these cars need to be addressed immediately. today i am spending $1325 to replace all 4 tires and rims so that myself and my children do not end up in a fatality. | |||
| 04/28/2009 | 13048 | ||
| On april 28, 2009 i have a tire failure while driving an a well mantained paved highway. specifically, i had a sidewall failure on my right rear tire. upon examination of the tire i found a v shaped failure in the siewall of about one half inch. closer examination revealed that the chords in the tire were frayed as opposed to being cut cleanly. during the first week of april 2011, i experienced another sidewall failure with the same v shaped break while traveling on a well maintained paved highway. i decided at that time to replace all four tires with ome tires and i kept the remaining three good tires. in february, 2012, i experienced a third sidewall failure with the same v shaped rupture in the sidewall of the left front tire. my mileage at this time was approximately 40500. the replacement tire that was installed was from the original ome tires that i had kept when i replaced after the second failure. approximately 3 months later that replacement tire developed a bulge on the outside tread area of approximatlely 12 long bu 2 wide. i then replaced all fours again with another brand. the ome tires originally on my vehicle and the first set of replacement tires were: kumho 225/55r bw kh16 99t. | |||
| 04/01/2011 | 36000 | ||
| Tl* the contact owns a 2009 dodge journey. while driving approximately 40 mph, the rear driver and passenger side wheels sounded as if they were wobbling with the illumination of the tire pressure warning light. the vehicle was not taken to the dealer for diagnostic testing now was the vehicle repaired. the approximate failure mileage was 36,000. | |||
| 04/01/2011 | 36000 | ||
| Tl- the contact owns a 2009 dodge journey. while driving approximately 40 mph, the rear driver and passenger side wheels sounded as if they were wobbling with the illumination of the tire pressure warning light. the vehicle was not taken to the dealer for diagnostic testing now was the vehicle repaired. the approximate failure mileage was 36,000. kmj | |||
| 04/01/2011 | 36000 | ||
| Tl- the contact owns a 2009 dodge journey. while driving at approximately 40 mph the contact could hear a wobbling sound coming from the rear driver and passenger side wheels. the tire pressure light illuminated on the instrument panel. the vehicle was not taken to the dealer for diagnostic. the vehicle was not repaired. the approximate failure mileage was 36,000. ds | |||
| 11/25/2011 | 33939 | ||
| Tire valve stems - tire pressure light was on as weather got colder, when i tried to remove the valve caps the stems broke off and the tires deflated. the stem was corroded into the plastic cap and when twisted, stem broke off. thank god that they didn't break off while the car was running down the highway as would of caused an accident. this condition has happened over and over on this vehicle and there needs to be a recall before someone get killed. | |||
| 09/17/2011 | 50600 | ||
| Tl* the contact owns a 2009 dodge journey. the contact stated that the rear driver side valve stem fractured due to corrosion. the dealer repaired the vehicle by replacing all four valve stems. the manufacturer was notified of the failure but denied any assistance with repairs. the failure mileage was 50,600 and the current mileage was 50,650. | |||
| 09/17/2011 | 50600 | ||
| Tl- the contact owns a 2009 dodge journey. the contact stated that the rear driver side valve stem fractured due to corrosion. the dealer repaired the vehicle by replacing all four valve stems. the manufacturer was notified of the failure but denied any assistance with repairs. the failure mileage was 50,600 and the current mileage was 50,650. kmj | |||
| 09/17/2011 | 50600 | ||
| Tl- the contact owns a 2009 dodge journey. the contact stated that the rear driver side valve stem broke, due to corrosion. the dealer repaired the failure by replacing all four valve stems. the manufacturer was notified, but denied any assistance with repairs to the failure. the vehicle was repaired. the failure mileage was 50,600 and the current mileage was 50,650. nw | |||
| 08/17/2011 | 60000 | ||
| Braking system of 2009 dodge journey is defective, replaced once and replacing again as rotors are warping due to thin material. if i do not pay to replace the rotors, i will certainly lose control of the vehicle if i need to make immediate stop because the vehicle shakes violently when braking. dodge is making no effort to recall or repair the faulty rotors and there is no other manufacturer that makes rotors for this vehicle. | |||
| 11/11/2008 | 6000 | ||
| 04/10/11 nhtsa headquarters 1200 new jersey avenue, se west building washington, dc 20590 to whom it may concern. i am writing you in reference of the purchased of my brand new vehicle, a 2009-dodge journey se on june 08 2008. this car begging to have problems after it 6,000 miles having a numerous repairs since them. i submitted the car to the lemon law before the warranty time expired. chrysler group denied it arguing that my car is running under the company expectation. currently the car still has suspension problem and noises(such as brake noises, turn wheel noises and other). the car bouncing after 50 mp miles and every time that bumps on the street or on the highway the vehicle makes strongly bounces. the company states the bouncing and the noises are part of the car | |||
| 11/11/2010 | 34000 | ||
| Pre-mature rear brake failure | |||
| 10/15/2008 | 4000 | 1 | 04/28/2008 |
| Tl*the contact owns a 2009 dodge journey. while driving various speeds in inclement weather, the vehicle shimmies abnormally due to snow accumulation on the front wheels. the contact called the dealer and was referred to the manufacturer. the manufacturer advised her to refrain from driving in inclement weather. the failure mileage was 4,000 and current mileage was 15,000. updated 5/26/09 *cn the consumer stated the steering wheel would jump 45 degress unless she slowed down to less than 25 mph, but the vehicle would still shake. updated 05/28/09.*jb | |||
| WHEELS - RIM | |||
| 05/11/2010 | 1 | 01/31/2009 | |
| 2009 dodge journey. consumer requests tires to be replaced on vehicle under warranty due to an safety issue *tgw the consumer stated the vehicle did not come equipped with the proper tires for the snow. the vehicle came equipped with 19 wheels, however the dealer stated 17 inch rims with all weather tires should have been on the vehicle. *jb | |||