Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| 0802301 | 10/26/2001 | 628235 | Subject regarding static on strong am radio stations. *tt | 03/06/2002 | |
| 0801701 | 09/21/2001 | 625620 | Subject regarding safety systems - vehicle modifications / repair. *tt | 11/29/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 11/08/2011 | 167000 | ||
| Tl-the contact owns a 2002 dodge neon. the contact stated that the speedodometer malfunctioned and he was unable to determine how fast or slow he was traveling. the dealer advised the contact to bring the vehicle in for diagnostic testing. the manufacturer was made aware of the failure however, did not offer any assistance. no repairs were performed. the current and the failure mileages were 167,000. kmj | |||
| 11/08/2011 | 167000 | ||
| Tl-the contact owns a 2002 dodge neon. the contact stated that the speedodometer was not reading accurately and he was unable to determine how fast or slow he was traveling. the dealer advised the contact to bring the vehicle in for diagnostic testing. the manufacturer was aware of the failure; however, did not offer any assistance. no repairs were performed. the current and failure mileages were 167,000. bw | |||
| 09/08/2011 | 154500 | ||
| Tl* the contact owns a 2002 dodge neon. the contact stated that the instrument panel was malfunctioning. the contact mentioned that all of the gauges were providing erroneous readings. the vehicle was not taken to the dealer and the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileage was 154,500. | |||
| 09/08/2011 | 154500 | ||
| Tl - the contact owns a 2002 dodge neon. the contact stated that the instrument panel was malfunctioning. the contact mentioned that all of the gauges were providing erroneous reading. the vehicle was not taken to the dealer. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileage was 154,500. pm | |||
| 10/30/2008 | 125000 | 1 | |
| My headlights & fog lights stopped working last week. the only way i was able to drive in the dark was holding my high-beams on. i took my car to the shop on friday, it was $500 to replace a burnt wiring harness & multifunction switch. there was no warning that this system would stop working. i had no choice but to pay for the repairs because of the time change and the fact it gets darker earlier, i had to have headlights to go work. i think this is something dodge should have warned their customers about or replaced. something failed in the system, this is not normal wear and tear. *tr | |||
| 07/24/2008 | 90000 | 1 | |
| I have a 2002 dodge neon sxt. for about a year now my fog lights have not worked properly. when my headlights are on my fog lights flicker on and of on their own. if i go over a bump the turn on another bump turns them off. they even flicker on and off on smooth road. i thought nothing about it until i started smelling something electrical burning. i then saw a stream of white smoke coming out of the top of my steering column through the hazard light button. this happens everytime i turn on my headlights. i have not had the problem repaired yet but i need to very soon. i am most scared that a fire will ignite while i am driving or the electrical problem will cause my airbag to deploy and cause an accident resulting in injury or death. *tr | |||
| 08/24/2007 | 75000 | 8 | 03/13/2003 |
| I have a 2002 dodge neon. in the first year i had the car i had the typical car problems but nothing too major. i have replaced the battery 6 times in the car, since purchase. in may of 2006, is when the problems began rolling in. my main computer had died in the car, a $900 repair. after contacting dodge to get a new computer to put in the car, i had to wait for 7 months for it to be shipped, due to such a large back order. and the computer was only shipped after dodge was called and i had threatened to contact the better business bureau. the day i had picked up the car from getting the computer installed, my radiator and transmission went out. so i had to repair both of them. only a few weeks later the car was yet again in the shop for yet another transmission problem. the check engine light is now back on, upon having the computer code hooked up to the car, i have learned that there is a transaxle control system failure and an incorrect gear ratio condition in 2nd and 3rd gear. the car will not go above 45 mph. when i start it and put it in drive it takes a few minutes for the car to recognize that its in the drive gear and when it finally does go into drive the entire car jerks. it will do that for several minutes. this will now be the 8th time from december, 07 to august, 07 that i have had to make repairs to the transmission. my car is only 5 years old, there is no reason on why i should be having so many problems. i have taken care of my car and it has received the proper maintenance. i have put more then $9000 in the car since purchase, having to go as far as to have a family member take out a second mortgage on their home to pay for the repairs. after looking up complaints online, i have found numerous complaints about transmission problems, why has this not been recalled?? why is it that the only recall on the neon is the lighting system?? *tr | |||
| 05/25/2006 | 65000 | 3 | 08/28/2002 |
| My 2002 dodge neon es has had nothing but problems leading up to the expiration of my warranty. everything from electrical issues to radiator problems to the transmission. i took it for service at 65,000 miles because the transmission was slipping. my dealership said it was the radiator and the transmission was fine. i knew they were lying and sure enough, at 72,000 miles, 2,000 miles after my warranty expired, my transmission is dead. chrysler corp. refuses to fix or even discount a transmission for me saying that my car is above and beyond any warranty. i don't consider 2,000 miles above and beyond, especially considering the car had 5,000 miles when i bought it and was considered brand new. *jb | |||
| 04/15/2006 | 71000 | 2 | 04/13/2002 |
| Took my 2002 neon sxt in for transmission warranty work in 2004...first chrysler denied the claim stated that the transmission was not covered (had an extended warranty!). had my speed sensors replaced in december 2005 & am taking the car in again tomorrow to have them replaced again. *jb | |||
| 05/01/2005 | 31500 | 10 | 08/14/2004 |
| The gauges, (gas, rpm's, oil, temperature) on my 2002 doge neon will go haywire while driving the car. the bell for the door will also go off while i'm driving. i don't know how fast i'm driving or how much gas i has left. and the bell for the door will constantly ring. i took it to a dodge dealer who ran some tests on it and they cannot find the problem. it seem to happen more frequently when the weather is warm. | |||
| 09/08/2004 | 1 | 12/01/2003 | |
| Electrical problem panel lights inoperative. *bf the day before the vehicle broke down, the vehicle was in the repair shop for what the consumer thought was a faulty wiring problem. the consumer received an estimate for $825.00 to repair the inside cluster. an inspection revealed the vehicle had oil and transmission fluid in the reservoirs, in addition to that the transmission was rattling, the battery, alternator, belt and water pump had to be replaced. *jb | |||
| 11/06/2003 | 23831 | 5 | 04/26/2003 |
| My car is in the shop for the 5th time since november of 2003. sometimes when driving, the car will lurch or will die unexpectedly. when it lurches, the rpm's rev up for a few seconds and the radio crackles off. when it dies, it sometimes dies when i am at a stop or when i am driving down the road. when it does, all power is gone, i cannot even turn on the hazard lights. it sometimes regains power within a minute, once it took 16 hours. when the power returns, the radio has returned to the beginning of the dial and the clock is reset to 12:00 am. this is extremely dangerous when the power is lost...even if i'm able to coast onto the shoulder of the road i have no hazard lights to warn oncoming traffic, which is very frightening at night time. the dealer has replaced the pcm module, the ignition switch, front end wiring harness, engine harness, motor mounts and replaced the wires that connect the battery. none of the fixes have worked and they have no idea what to do to diagnose the problem, much less fix it. | |||
| 04/01/2004 | 30000 | 3 | 01/01/2003 |
| My car is only two years old. when we bought the car we bought an aftermarket warranty for the car. my instrument panel and interior lights completely went out one day and i took it to the dealer i bought it from. they amazing could not find anything. a second time this has happened and the battery died on the car. the dealership replaced the battery they said because that was the cause of my problem. they never tried to charge or jump the battery . i have yet to pick up my car, but i don't think that the battery going dead caused this issue. if that was the case the battery would not allow me to ever start the car. i believe that this is a dangerous issue that needs to be addressed with dodge as i have talked to others who have had this issue. also i don't think that it is appropriate for a car with a bumper to bumper warranty on it that is only two years old should be breaking down. it is very unsafe to have all the gauges go out, and as soon as i can i am getting rid of the car. i just don't want anyone else getting hurt because of dodge's reluctance to address this problem.*jb | |||
| 11/12/2003 | 3 | 09/21/2002 | |
| My interior light and my gauges in my car are not working. i can't see how fast i am going or how much gas i have in my car because they aren't moving. the first time it stopped working a fuse wasn't all the way in i pushed it in underneath the hood and it worked. then the next time that it went out i tried that same fuse and pushed it in and it still didn't work i had someone check the fuse and they said that the fuse wasn't burnt out. they pulled the fuse out and put it back in and it worked. now this is the third time that this has happened and nothing is working. i took it to the dealer and they said something about the clusters need to be fixed. this car is only two years old and i should not be having these types of problems with this car i don't have 700 dollars to pay for this and this car is still practically new. *jb | |||
| ELECTRICAL SYSTEM - ALTERNATOR/GENERATOR/REGULATOR | |||
| 03/01/2006 | 46000 | 4 | 09/15/2005 |
| Tl*the contact owns a 2002 dodge neon. while driving at any speed, the fuel gauge, speedometer, and other instrument panel gauges were inoperable. the dealer stated that the instrument panel cluster caused the failure. as of november 14, 2007, the dealer had not repaired the vehicle. the failure and current mileages were 46,000. updated 01-10-08. *kb the instrument cluster had an internal failure. the clutch, alternator and tie rods were replaced. updated 01/08/08. *jb | |||
| ELECTRICAL SYSTEM - BATTERY | |||
| 09/20/2005 | 3 | 01/15/2002 | |
| Over the past 3 years, i have had to have the battery replaced three times in this car. each time i have asked for an explanation as to why a year old battery would go bad. the explanation last week was a short in the battery, not caused by the car. since the first 2 times it was replaced by the warranty, i can't understand this issue. this time the battery was not covered. each time this has happened, it has been without warning, no lights flashing, nothing. just go to start the car and nothing. i have been left stranded each time this has happened. clearly, either there is an issue with the batteries being installed, or there is an issue with my car. either way, it should be covered by the company. as it is, i had to shell out $150 last week. *jb | |||
| 05/05/2005 | 2 | 06/09/2002 | |
| Back in 2003 i turned my vehicle off and it wouldnt start again. the vehicle was only a few months old so i called road side assistance they took it to carmax in los angeles, ca for at the time i was living in the area. carmax told me the battery was dislodged i found this funny becuase i have never touched the battery the vehicle was only a few months old. when i had turned the key all the lights went crazy and it wouldnt start. they informed me that the battery had drained itself. well they changed the battery and everything was ok until now. about 1 year and half later it happened again. when i was driving the battery light came on then the seatbelt light, brake light and the spedometer started to blink. i pulled over and turned the vehicle off and it would not start again. i got a jump to get home and it blinked the whole way there. i then turned the car off when i got home. when i went to the car in the morning to go to work the car would not start again. i caled aaa and they gave me a jump and i went to the auto place and got a battery it has been a few hours and its ok right now but for how long. then i read about this person here that was having the same problem as i did and she needed to have her car all rewired. i am taking to back to the dealership and suggest that anyone else do the same. | |||
| 11/25/2002 | 09/27/2002 | ||
| I turned the key that morning to go to work, the car was totally dead. i called chryler roadside assistance, sent a tow truck, gave me a jump, i let the car run for 45 minutes before going to work, i started driving, dashboard lights were blinking like crazy, the gas guage kept moving up & down, and the seatbelt light started blinking. drove to carmax/los angeles and they were closed. i drove home, wouldn't restart, called the tow truck again, car towed to dodge dealer (on manchester & isis/inglewood). i was told that the battery cell had dislocated, replaced battery and i was told that everything was fine. 12/20/02: driving home on the 405 freeway, the car began to jerk and all the dashboard guages were going up and down, the radio cut off, and the gas guage was going crazy. i was at the century blvd exit, i made a sharp turn to get off on century, then the car just cut on by itself. i continued to drive abount 1 mile and the car totally went dead. there were no lights or power. i called for a tow, the car was towed to downtown la dodge, i was told that the battery cable was loose, it was tightened and they didn't see any other problems.. 12/23/02: drove around the corner from my house (1/4) mile, car cut-off in the middle of the street. my friend came, touched the battery cable, and the car started. when i drove about another 1/4 mile, the car shut-off again. i called the tow truck, the car was towed to the seller (santa monica nissan), they kept the car for a week trying to find the problem. on december 31, i rec'd a call from buerge dodge, they had to re-wire the entire car.. 01/10/03: i was driving home from work and the car accelerated before coming to a complet stop, my co-worker instructed me to open the hood, she touched the battery cable and the car started. i came home and left mssgs for the buerge dodge service person (jeremy battat) to call me back and i still have not heard from him. | |||
| ELECTRICAL SYSTEM - STARTER ASSEMBLY | |||
| 06/25/2002 | 02/05/2002 | ||
| Car took on water from the air intake port causing me to stop--had no control of car when it stopped--according to the dodge dealer the engine seized from the rain water intake--same day it could not be started again--was from a rusted starter as per dodge dealer--car was sold back to dodge dealer at a loss | |||
| 07/16/2002 | 1 | 02/05/2002 | |
| Consumer stated the vehicle would not start, the vehicle was towed and dealer informed consumer that the starter had rusted out.*jb | |||
| ELECTRICAL SYSTEM - WIRING | |||
| 10/13/2005 | 36000 | 6 | 10/10/2005 |
| Dt: the contact recently purchased a vehicle, and when checking out the vehicle it had serious problems. the frame was bent, the radiator was bent into the fan, the air cleaner was not bolted on the side, the radiator was painted red and bent, the core supplier was damaged, and underneath the hood the wiring was frayed. the contact just had the car inspected by a mechanic, and he found the aforementioned things wrong with the car. the contact was upset that the dealership would sell a car in that condition. the car is a 2002 dodge neon. the contact would contact ftc on the dealership selling the car in that condition.*ak | |||
| 02/02/2004 | 52000 | ||
| A problem with a wiring harness on my 2002 dodge neon has caused the head lights to suddenly fail on my vehicle while i was driving at night. according to my auto repair man, the wiring harness connected to the switch on the steering column that operates the lights suddenly burned out. this caused the head lights to fail repeadtedly. daimlerchrysler, makers of the vehicle, told my auto mechanic that they have no repair manual for this harness, and that the harness would have to be replaced at a cost of $1,000 to $1,500 to me. | |||
| 23000 | 1 | ||
| Vehicle intermittently stalled. dealer could not determine the cause of the problem, but repaired the wiring harness. *ak | |||
| 11/25/2002 | 09/27/2002 | ||
| I turned the key that morning to go to work, the car was totally dead. i called chryler roadside assistance, sent a tow truck, gave me a jump, i let the car run for 45 minutes before going to work, i started driving, dashboard lights were blinking like crazy, the gas guage kept moving up & down, and the seatbelt light started blinking. drove to carmax/los angeles and they were closed. i drove home, wouldn't restart, called the tow truck again, car towed to dodge dealer (on manchester & isis/inglewood). i was told that the battery cell had dislocated, replaced battery and i was told that everything was fine. 12/20/02: driving home on the 405 freeway, the car began to jerk and all the dashboard guages were going up and down, the radio cut off, and the gas guage was going crazy. i was at the century blvd exit, i made a sharp turn to get off on century, then the car just cut on by itself. i continued to drive abount 1 mile and the car totally went dead. there were no lights or power. i called for a tow, the car was towed to downtown la dodge, i was told that the battery cable was loose, it was tightened and they didn't see any other problems.. 12/23/02: drove around the corner from my house (1/4) mile, car cut-off in the middle of the street. my friend came, touched the battery cable, and the car started. when i drove about another 1/4 mile, the car shut-off again. i called the tow truck, the car was towed to the seller (santa monica nissan), they kept the car for a week trying to find the problem. on december 31, i rec'd a call from buerge dodge, they had to re-wire the entire car.. 01/10/03: i was driving home from work and the car accelerated before coming to a complet stop, my co-worker instructed me to open the hood, she touched the battery cable and the car started. i came home and left mssgs for the buerge dodge service person (jeremy battat) to call me back and i still have not heard from him. | |||
| ELECTRICAL SYSTEM - WIRING - INTERIOR/UNDER DASH | |||
| 03/16/2004 | 22000 | 1 | |
| While the vehicle was parked in a parking lot, some one informed the consumer that vehicle was on fire. by the time the consumer reached the vehicle all of the windows were covered with soot. fire department arrived and extinguished the flames, and concluded that the fire started behind the dashboard. *ak | |||
| 01/01/2003 | 1500 | 5 | 04/27/2002 |
| This car has used more than 10 quarts of oil since new (not counting changes). it has just over 20k miles now and still uses oil. it does not smoke or leak. the fuel mileage is nowhere near the advertised mileage. the dealer was contacted regarding no brake lights just after purchase. after two trips to the dealer (and the service writer telling us that we removed the cigarette lighter adapter wrong), they discovered the wiring harness for the backup lights was crushed by the shifter in reverse and shorted the lights. after complaining about poor starting and shuddering after a cold soak, the dealer replaced the injector o-rings, which solved the shudder, but not the mileage. nothing has helped the oil usage, not even the two trips to the dealer to replace a baffle in the valve cover and an oil consumption test, which we performed. yes, it uses oil. i should've bought my daughter a nissan, or, like i just bought myself, a brand new ford pickup. this was my first and last daimler-chrysler product...ever! | |||