Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING | |||||
| 1900805 | 11/02/2005 | 1900805A | 10017651 | Revised power steering system bleeding procedures. *sc | 11/14/2005 |
| 1900204 | 08/27/2004 | 1900204A | 10009784 | Steering column click sound. *tt | 10/25/2004 |
| STEERING - COLUMN | |||||
| 1900702 | 04/06/2004 | 1900204 | 10000833 | Lower steering column click sound. *tt | 04/01/2003 |
| STEERING - COLUMN LOCKING - ANTI-THEFT DEVICE | |||||
| 0801901 | 09/28/2001 | 628229 | Some vehicles equipped with vehicle theft alarm will no longer disarm or arm the alarm from the front passenger door using the key. *tt | 03/06/2002 | |
| STEERING - HYDRAULIC POWER ASSIST - POWER STEERING FLUID | |||||
| 1900701 | 08/03/2001 | 623172 | Information on new power steering fluid.*slc | 10/26/2001 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 03/02/2011 | 68600 | ||
| Tl* the contact owns a 2002 dodge neon. the contact was driving in reverse approximately 4 mph when the vehicle exhibited an abnormal cracking noise and the steering wheel became very stiff and difficult to turn. the vehicle was towed to an independent repair shop where the contact was told that the frame was severely rusted and the tie rod was fractured. the tie rod was replaced. the failure and current mileage was 68,600. the vin was unavailable. | |||
| 03/02/2011 | 68600 | ||
| Tl-the contact owns a 2002 dodge neon. while reversing approximately 4 mph the contact heard a cracking noise and the steering wheel became very stiff and difficult to turn. the vehicle was towed to an independent repair shop where the contact was told the frame was severely rusted and the tie rod fractured. the tie rod was replaced. the failure and current mileages were 68,600. the vin was unavailable. sm. | |||
| 02/16/2002 | 5000 | 1 | 12/12/2001 |
| The problem with the vehicle started since the car had a couple of thousand miles. started off with a ticking noise in the steering wheel, to a popping noise and then to clunking. the car itself had a lot of the suspension reviewed over 20 times by the dealership with no problem found they did replace steering couplers based on tsb's but that didn't resolve it. the car still has a click/pop in the steering wheel, when on take off the steering wheel still has the original clunk. the major concerned is the steering!! at any speed above 50 mph the car is not controllable, it sways, swerves loss of control when trying to hold the car in a straight line. the driver side front tire feels as if its turning in different directions while driving, it requires a lot more effort to make a left turn then a right turns. the vehicle is deemed unsafe by any standard, the other problem is the dealer ship states that its within spec... if i have to counter steer on a straight line there is a problem. i have almost had several accidents with the vehicle due to the nature of the steering issue, i am still fighting with dodge trying to get a courtesy district manager to review the problems. their official answer is that its out of the standard warranty and under no circumstance will dodge pay for the repairs for steering issues even though it was a preexisting issue!! the dealer stated that my loss of control was due to a defect in the oem goodyear tires, so i brought it to good year and they said that there isn't anything wrong with the tires. i insisted they replace the tires, and out of goodwill they did replace all 4 tires, but the problem persisted!!!.. i brought the car back to the dealer and they advised that after reviewing the car that is the cars handling characteristics of the car. i knew it wasn't b/c the car never had those issues prior to the 5000 miles, the dealership then replaced some shocks and other odds and ends that made no improvement to the vehicles steering. *nm | |||
| 12/15/2002 | 9320 | ||
| When i come to a complete stop the car jerks. it kind of feels like its changing gears. i have brought the problem to southside dodge on south orange blossom trail in kissimmee, florida about four times. the first time they performed recall b27 and said that that wasn't the problem. so they went back and found the problem. fixed it and noticed it on the way home but didn't think anything of it. about 9320 miles later it was as bad as the first time i brought it in. they told me they had to perform a flash to reprogram the computer. ok took their word for it. went home did it all the way home. called them when i had returned home and they said it had to memorize the way i drive. give it a couple of days. gave it months till i could bring it in again. third time i bring it in they had the transmission mech. come and drive so i can point out the problem. so and so forth the problem banged when we came to a stop and came to the dealership. he went and talked with the service advisor and he came out. he told me they had to erase the memory of the car and reprogram the computer because since there is two drivers it learns the way one driver drives and when the other driver drives the car it messes up and you get this problem. so there is nothing wrong with the car. the sevice manager drove the car and never returned with an answer. the fourth time i brought the vehicle in they did the same thing to me as last. let me remind you the last two times i had brought the vehicle in they told me they would send an invoice in the mail for my conveniance, haven't received either. i think i'm getting jeked around here and i would like to get this problem resolved. all i'm asking for is the problem fixed. can you please help? | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 03/01/2006 | 46000 | 4 | 09/15/2005 |
| Tl*the contact owns a 2002 dodge neon. while driving at any speed, the fuel gauge, speedometer, and other instrument panel gauges were inoperable. the dealer stated that the instrument panel cluster caused the failure. as of november 14, 2007, the dealer had not repaired the vehicle. the failure and current mileages were 46,000. updated 01-10-08. *kb the instrument cluster had an internal failure. the clutch, alternator and tie rods were replaced. updated 01/08/08. *jb | |||