Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||||
| 2304206 | 11/14/2007 | 2304907 | 10020959 | Rear door inside and outside handles do not function. *kb updated 01/09/08. *nj | 02/02/2007 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 01/01/2011 | 80000 | ||
| 2 interior door handles have broken with normal use. been told that the only way to fix is to purcahse the entire door panel for approx. $350.00 | |||
| 02/01/2008 | 30000 | ||
| Tl* the contact owns a 2007 dodge nitro. the contact stated that when driving various speeds, all of the warning lights would illuminate sporadically. the vehicle would then become hesitant, stall and restart independently. the vehicle was inspected by a dealer and an independent mechanic, and both advised her that they were unable to diagnose the failure. in addition, all of the exterior door handles were fractured. the vehicle was inspected by a dealer and they advised her that she needed to replace all of the door handles. all of the door handles except for the drivers side were replaced. in addition, all of the windows would only operate partially when attempting to open and close them. the vehicle was not repaired for the failure. the failure mileage was approximately 30,000. | |||
| 02/01/2008 | 30000 | ||
| Tl* the contact owns a 2007 dodge nitro. the contact stated that when driving various speeds, all of the warning lights would illuminate sporadically. the vehicle would then become hesitant, stall and restart independently. the vehicle was inspected by a dealer and an independent mechanic and both advised her that they were unable to diagnose the failure. in addition, all of the exterior door handles were fracture. the vehicle was inspected by a dealer and they advised her that she needed to replace all of the door handles. all of the door handles except for the drivers side were replaced. in addition, all of the windows would become frozen when engaging them. the contact was only allowed to partially open and close the windows. the vehicle was not repaired for the failure. the failure mileage was approximately 30,000. | |||
| 02/01/2008 | 30000 | ||
| Tl-the contact owns a 2007 dodge nitro. the contact stated that while driving at various speeds all the warning lights would illuminate and then it would hesitate and then restart it self back again. the vehicle was inspected by a dealer and a independent mechanic and both advised her that they were unable to diagnose the failure. in addition, all the door handles had fractured and was unable to let anyone out of the vehicle. the vehicle was inspected by a dealer and they advised her that she needed to replace allthe door handles. all the door handles except for the drivers side were replaced. also, she mentioned that the all the windows seemed to freeze in between winding them up or down. they either wont go all the way up or they wont come all the way down. the vehicle was not repaired for this failure. the failure mileage was approximately 30,000. tb | |||
| 03/01/2010 | 50000 | ||
| Tl* the contact owns a 2007 dodge nitro. the contact stated that three of the four interior door handles were fractured and in order to exit the vehicle, she would have to climb into the back seat to exit. the failure began one year ago with the driver side first and then the passenger. the dealer advised the contact that since the vehicle was no longer under warranty that they would not be able to provide her with any additional assistance. the contact did not inform the manufacturer nor was the vehicle repaired or diagnosed. the current mileage was 68,000 and the failure mileage was 50,000. | |||
| 03/01/2010 | 50000 | ||
| Tl- the contact owns a 2007 dodge nitro. the contact noticed that three of the door handles on the vehicle were broken from the inside and to exit the vehicle she would need to climb into the back seat and exit. the failure began one year ago with the driver side first and then the passenger. the dealer advised the contact that since the vehicle was no longer under warranty that they would not be able to provide her with any additional assistance. the contact did not inform the manufacturer nor was the vehicle repaired or diagnosed. the current mileages were 68,000 and the failure mileages were 50,000. bw | |||
| 09/04/2010 | 102800 | ||
| Tl-the contact owns a 2007 dodge nitro. the contact stated that both interior door handles on the driver and passenger side of the doors broke in half. she was unable to get out using the handles on the inside. sometimes she was able to roll down the windows to use the exterior handles but other times, the windows would not roll down. she would have to either have someone else open the door for her or climb out through the back seat. the vehicle was taken to an authorized dealership where the contact was informed that the handles could be replaced at her expense. the vehicle had not been repaired at the time of the complaint. the manufacturer had not been notified. the current mileage was approximately 103,000. the failure mileage was approximately 102,800-bk | |||
| 09/06/2010 | 79000 | ||
| With normal use the inside door handle snapped in two. in order to get out of the drivers door, with the key still in the ignition you must hit the unlock button, roll down the window, open the door from the outside, roll the window back up and then turn off the car. my door handle is less than 3 years old but i have more than the alloted miles due to my long commute to work. i was told it cost 75.00 for the part and two hours of labor at $115.00 for a estimated total of $300.00 to replace the interior door handle. i feel the part is poorly made for its use and should have never snapped off. i also feel this is a safety issue as the driver cannot make a quick escape out of the car when this part unexpectedly snaps. i was also surprised when contacting the dodge dealership that they had the part in stock, which also tells me they must have had to replace several to keep that particular part in stock. | |||
| 08/25/2010 | 58600 | ||
| Our 2007 dodge nitro has had both inside front door handles break this summer, the right side in june and the left drivers side in august. the break is in the same place on both and resulted in the passenger and then the driver unable to exit the vehicle except thru the back seat doors or by opening the front doors by lowering the window and reaching out to the outside handle. this is a very bad safety concern for me for the reason that our 16 year old daughter could not get out of our vehicle as a new driver. i have replaced both at a cost of over $100. the parts person that i worked with to order the part said the past time he has ordered these for others and keeps them in stock. i think we have a grave issue with safety and being able to exit the vehicle, expecialy if it was involved in a accident or fire. | |||
| 06/09/2010 | 78000 | ||
| Tl- the contact owns a 2007 dodge nitro. the contact stated that the driver side and passenger side door handles broke off. this causes the contact to have to roll down the window to get out of the vehicle. the dealer stated that the only thing they can do is order the parts. the failure mileage and current mileage on the vehicle was 78000.rl | |||
| 03/27/2010 | 15000 | ||
| Tl*the contact owns a 2007 dodge nitro. the contact stated that the key that was used to open and close the doors was lost. a locksmith was notified and was unable to change the door locks due to a plastic cover over the cylinder. the plastic covering that could not be removed was a manufacturers design. the authorized dealer stated that the entire door connection required replacement before the cylinder lock could be replaced. the contact was displeased to know the lengthy process and time frame involved with the service repair; however, there was a key for the ignition and a remote for the opening and closing of the vehicle doors. the failure and current mileages were 15,000. | |||