Consumer Complaints


Fail datemilesoccurencesPurchase date
UNKNOWN OR OTHER
07/13/201168543
 The dash started to crack in this time frame and continues to crack into pieces which may fall into the housing. these pieces are sharp and in an accident could easily break away and cause bodily harm. this is a well known issue with the dash and also the black cover in this vehicle spanning a number of years. the plastic is obviously sub standard and defective. it is not only a cosmetic issue but a safety issue in that futher damage could occur from further deteriation of the defective materials.
09/01/200985000
 For the last few years i have watched my dashbord slowly deterioate. it started with small hairline cracks that have evolved into huge cracks. every bumb causes the cracked sections to cave in, requiring me to lift those sections with a screw driver. i take very good care of my truck, cleanin and polishin it twice a month. i receive compliments from people telling me that my truck looks as if it was just drivin out of a show room except for my dashboard. i'm terrified to think of what might happen if some sharp pieces were to fly in my or my passengers eyes in the event of an impact. ( please) bring this matter to dodge's attention, lets not wait for a statistic to make us think, yea, we should have done something about it.
01/01/2005120000
 Severly cracked dash board and leaking heater core as a result
05/15/200330000
 Entire top of dash developed several large cracks within few years of purchase.
01/17/2003
 Cracks on my dash board are spreadin on my 2000 dodge ram....... its a saftey concern i have
11/24/200350000
 The dashboard of my 2000 dodge ram started cracking shortly after purchase. it has completely disintegrated and leaves sharp corners and working parts exposed to the occupants of the vehicle.
06/03/2000133000
 I own a 2000 dodge ram 1500 quad cab. over time the top dash has been crumbling to pieces however now it has completely collapsed in. this concerns me because i have looked for recalls on poor manufacturing for this and have found none. now the instrument panel is rattling around and i'm concerned that it may fall in my lap while driving down the road as i have read several complaints of this happening. i have looked into replacing it myself but the cost is ridiculous and i feel that dodge should have to repair and replace their own poor quality dash. if this isn't enough now the plastic hinges snapped in two which made that fall off the dash. please help not only me but other dodge owners get what they have rightfully paid for, not poor quality manufacturing.
10/15/200570000
 My 2000 dodge rams' dash has broken into multiple shards of plastic, some 12 inches long. this is the second time this has happened. the first dash lasted approx. 4 years. the replacement lasted less with a carpet dash cover. the shards are dagger shaped and dangerous especially when you have small children
01/01/2007
 Normal driving and behavior lead up to the event. the dash in my vehicle is cracked and falling in in multiple locations. there are sharp shards of plastic sticking up and sitting near the passanger airbag. i fear that these could easily become projectiles in the event of an airbag deployment. nothing has been done to correct the problem. there are hundreds of complaints online for this issue. dodge is not offering a cost effective solution to this problem.
09/20/200442000
 I am reporting a bad dash board in my truck. i first noticed two small cracks that appeared down by where the windshield & dash meet. this remained for a few months then the dash started spider webbing. the entire dash is now cracked & laying in the bottom. there are huge gaps in the dashboard. i tried resolving this through the dealership where i purchased my truck & was told this was never a covered item & received no assistance. i have recently learned that dodge is no longer making these dashboards & are not available to purchase for replacement.
07/02/200785000
 The dash on my 2000 dodge ram 1500 pickup started cracking a few years ago. the cracks have managed to meet and now entire shards of sharp hard plastic are falling into my dash and also protruding from my dash. they could easily injure someone. i have read in many forums that this appears to be a very common issue for this model truck. i have not replaced the dash yet because i do not know if the replacement dash would have the same problem since this issue has not been addressed by the manufacture. this is a very dangerous problem.
01/01/200340000
 The dashboard in my 2000 dodge ram 1500 slt has been slowly cracking for the past 6 years or so and has now a sizeable hole from a piece breaking off. my concern is the dry insulation that causes dust to filter into my ventilation system and blows into the cab for me and my passangers to breath. not healthy at all. this product should be recalled or payed for a replacement. there is no solution other than to replace.
06/10/200046000
 Dashboard failure on 2000 dodge ram 1500 truck. the dashboard has fractures / cracks that propagate to airbag area passenger side. i have shut airbag off on the passenger side in fear of airbag ignition and flying shards of hard plastic coming from decomposing dash. it is apparent that this plastic material is defective considering the vehicle is garaged and has only 46,000 miles on it's od. dash area on drivers side has completely fractured with pieces beginning to dislodge and fall into wiring harness above steering area. fear is chaffing occuring at wire harness locations from dislodged plastic shards and creating the potential for electrical interior fire.
08/23/2010
 Dash of 2000 dodge ram 1500 cracking in several areas and is now falling apart causing loose pieces to become lodged below the dash area that could interfer with the deployment of the airbag or become flying pieces in an accident.
06/01/200460000
 `like thousands of other dodge ram owners, i have a severely cracking and collapsed dashboard in my 2000 ram 1500. the cracking started around 60kmi and had started on the passenger side originating from the bolts securing the upper dash to the inside firewall. eventually a crack will form from all of the bolts, with some crack connecting with others causing pieces of the dash to collapse. once this happens, the upper (5) bolts will be providing no support to any part of the dash, except for those pieces directly connected to the bolts. this vehicle was assembled in the mexico plant. i believe that the problem is with the installation. my theory is that when the dash is originally installed, the dash is rested upon (2) bolts at the bottom under the side kickplates and then the top (5) are used to bring the dash into its final resting position. while doing this, there may still be residual forces on those top bolts pulling the dash down even after the (2) lower bolts are tightened. the procedure should be to push or hold the dash in place until the lower (2) bolts are tightened and then the top (5) bolts are there only to secure the upper dash only. i would like to recommend installing a center shimmy brace that would be used to position the assembly in the final resting position that would connect between the dash subframe and the inside firewall. once in position the dash the lower (2) bolts can be torqued. then the (5) top bolts would not be attempting to hold the dash in place. i consider this a safety hazard during an event where the passenger side airbag is deployed and potential sharp pieces of the cracked dashboard are thrown about the cab area.
08/23/2010
 Dash of 2000 dodge ram 1500 cracking in several areas and is now falling apart causing loose pieces to become lodged below the dash area that could interfer with the deployment of the airbag or become flying pieces in an accident.
06/01/200460000
 `like thousands of other dodge ram owners, i have a severely cracking and collapsed dashboard in my 2000 ram 1500. the cracking started around 60kmi and had started on the passenger side originating from the bolts securing the upper dash to the inside firewall. eventually a crack will form from all of the bolts, with some crack connecting with others causing pieces of the dash to collapse. once this happens, the upper (5) bolts will be providing no support to any part of the dash, except for those pieces directly connected to the bolts. this vehicle was assembled in the mexico plant. i believe that the problem is with the installation. my theory is that when the dash is originally installed, the dash is rested upon (2) bolts at the bottom under the side kickplates and then the top (5) are used to bring the dash into its final resting position. while doing this, there may still be residual forces on those top bolts pulling the dash down even after the (2) lower bolts are tightened. the procedure should be to push or hold the dash in place until the lower (2) bolts are tightened and then the top (5) bolts are there only to secure the upper dash only. i would like to recommend installing a center shimmy brace that would be used to position the assembly in the final resting position that would connect between the dash subframe and the inside firewall. once in position the dash the lower (2) bolts can be torqued. then the (5) top bolts would not be attempting to hold the dash in place. i consider this a safety hazard during an event where the passenger side airbag is deployed and potential sharp pieces of the cracked dashboard are thrown about the cab area.
01/01/2009
 2000 dodge ram 1500 dash cracking all over and has large pieces missing and just keeps cracking before to much longer won't be any dash left to worry about . you all should make the chrysler or dodge corp. fix this problem i know i'm not the only dodge truck owner with this problem
04/14/2010223800
 I have a 200 dodge ram 1500 extended cab and the hood unexpectedly flew up going down the highway and smashed my window and the hood is destroyed. this is the second time, very very dangerous, for me and the drivers behind me. the grill flew off and possibly damaged the cars behind and next to me. the first time it happened was a couple years ago and i was very lucky it was not a busy road and i was only going abut 35-45 mph. to correct it i had to buy a new hood,grill and all parts pertainig to the hood replacement....oh also a new winshield. thanks dodge!
03/15/2010120000
 My dash board started cracking and then just collapsed the pieces are very sharp and continue to fall off
10/15/2009450001
 Like thousands of other dodge ram owners, i have a collapsed dashboard in my 2000 model ram. the truck is in absolute perfect shape with only 45,000 miles... except for the shards of plastic that cut my wrist when i was retrieving a paper off the dashboard. i sure never thought i would be injured while sitting in a stationary truck in my driveway. surely it's not a safe situation to have a collapsed dashboard over so many electrical wires and air bags. *tr
01/01/19011
 2000 dodge ram 1500 dash board is caving in. consumer wants to know if the problem will effect the air bag. *nj
01/01/19011
 2000 dodge ram 1500 with cracking dash. consumer would like to know what could be done about this problem. he states that the dash is cracking and collapsing. *kb