Consumer Complaints


Fail datemilesoccurencesPurchase date
AIR BAGS
06/07/2008700001
 I was just driving along, crack my dash cracked from front end to almost the back. the crack caused me to jump swerve my truck almost causing an accident. dodge has been no help and my dash has deteriorated even more ever since, i'm getting very worried it might affect the air bags as all the dash pieces fall into the recess where the air bags are which would be a bad thing should there be an accident. *tr
06/07/200870000
 I was just driving along, crack my dash cracked from front end to almost the back. the crack caused me to jump swerve my truck almost causing an accident. dodge has been no help and my dash has deteriorated even more ever since, i'm getting very worried it might affect the air bags as all the dash peices fall into the recess where the air bags are which would be a bad thing should there be an accident.
09/24/2011
 Dash board has cracked and pieces are falling into the electrical unit and ac units underneath the dash area. afraid airbag will be damaged as they are not protected with the dash missing. ac unit on passanger side is damaged and not working due to the condenser housing unit being exposed. other electrical issues have occured like loss of function of the speedometer and all gages. called the ram specialist at 866.726.4636 was instructed not under warrenty and nothing they could do to help. it would be our responsibility to cover the cost of 926.00 plus tax at our dodge dealership. this is a manifactor defect that should be covered by dodge.
06/13/200745000
 5 years after manufacture of this vehicle the dashboards have gone from fractured to nearly completely dissolved. through research this issue is applicable to all vehicles produced with this make and model. the issue has become a safety concern now that the air bags have become exposed and will not properly inflate if needed. dodge has received more than 16,000 complaints and insists these faulty parts are the responsibility of the consumer. however they are more than happy to refer you a certified dealer with a replacement cost of approximately 975 dollars us.
06/15/200665000
 2002 dodge ram 1500. dash has been cracking for last several years and i just now started researching on internet for fear of some electrical short or serious injury. this is an apparent very common defect with dodge, that dodge does not want to rectify. i've always used a sunvisor and tried my best to protect the dash and interior. 1. events leading up to failure - defect in materials used by dodge. 2. failure and occurrence - dash keeps cracking. 3. actions taken to correct - filing complaint.
08/27/2010
 Truck crashed into tree airbag did not deploycame face with streerinwheel dash board,chest hit steering wheel and driver door hairline fracture of nose mouth wasbusted up and have problem with neck and back and large knot on forehad,,truck was total out..,this is a2002 dodge ram 1500,i would like to know why my airbag did not deploy.
06/21/2010125000
 2002 dodge ram 1500 dash is cracking. has potential to come dislodged in the cab and produce a flying object in the event of a crash, or to cause an accident if the dash falls apart while driving.
06/10/20091
 Air bag light is on and will not go off. *tr
09/15/200710100002/01/2002
 Excessive cracks have formed in both dashboard pieces. the plastic has become very brittle and sharp pieces are beginning to fall into the wiring underneath. nothing particular happened that caused it, they just appeared overnight. conversations with the local dodge dealer and chrysler customer service yeilded no assistance. i am concerned of the sharp edges of the plastic falling into the dashboard wiring and causing electrical failures while driving or, in the event of an airbag deployment, shards of the shattering plastic impaling the driver or passenger. *cn
11/11/2007136000107/01/2004
 Tl*the contact owns a 2002 dodge ram 1500. while driving 45mph, the vehicle collided into the driver side of a pick up truck. the air bags did not deploy at the time of the incident and there were no warning lights for the air bags prior to or after the incident. there was major damaged in the front of the vehicle. the collision caused the driveline of the vehicle to push towards the back of the vehicle. the failure and current mileage was at 136,000 miles.
03/13/200696000108/29/2002
 I was traveling on a dirt road which is all we have in the area and the left rear tire blew out causing me to lose control of my 2002 dodge ram which then plowed over several trees and finally coming to rest head on in a group of 3 trees totaling my truck. the front end of the truck was more than extensively damaged and the air bag did not deploy causing neck and back injuries as well as my tooth being broke in half. daimler chrysler was notified and scanned the on board computer and stated that since no codes showed up that the air bags were fully functional. *jb
08/17/200435000103/08/2002
 Vehicle was involved in a head on collision with two light poles at 45 mph and airbags did not activate. the driver was knocked unconscious by the steering wheel and the passenger broke the windshield with his head. only suffered minor injuries. collision happened in mexico.*ak
12/26/20041
 While driving at interstate speed (70 mph), and switching lanes while on a bridge, the excessive bouncing and bad suspension of truck make me lose control of the truck. the truck pulled to the right and the rear end of the truck ended up spinning around, making a complete 180--- on a bridge!! i ended up slamming into the safety rail of the bridge. and the air bags didn't go off. luckily, i wasn't injured. at first i thought the accident was my fault, but after talking to a few owners of this model, i figured out that many of us have had the same problems with this truck. the question is, why is this problem not being fixed?? i have talked to the dealer, and they just keep referring me to dealers from other towns. *jb
08/16/20041
 While driving, the supplemental restraint light illuminated on the dashboard and remain on. please provide further details. *jb
06/16/2002
 At 50mph vehicle crashed, and airbags did not deploy. cause unknown. dealer notified.*ak
AIR BAGS - FRONTAL
08/14/201194000
 2002 dodge ram 1500 cracked dashboard over air bag on passenger side . this problem seems to be happening too many dodge ram pickups from the 1993 model year through 2005 model year. the edge of the cracked plastic is sharp and pose a serious injury probability in the event of accident and airbag inflation. a person can easily cut their finger or hand while cleaning the dash are servicing the vehicle.
09/14/201038000
 The dash in my 2002 dodge ram 1500 is cracking and falling apart (defective plastic)and dodge/chrysler will not stand behind it's product. the air bag is right below & connected to the plastic that has cracked. i am worried that if the air bag is deployed that this plastic (which is very sharp pieces) will be very dangerous to anyone in the vehicle.i also pick up my grandchildren every day from school and the dash on my truck has broken in so many places that it is now falling apart and huge pieces falling out.this plastic is very sharp and could slice open anyone around it. i have always kept my truck parked in a garage since i have owned it(2002)-so the sun is not the problem-it is a defective product that was installed on my vehicle when built. i have contacted my dealership twice and they tell me that there is nothing they will do about it.
09/01/2006650001
 Severe cracking of upper two-piece dash board. multiple cracks running through dash, leaving open holes to wiring. cracked dash shifting, could interfere with passenger airbag deployment. *tr
10/08/20061
 The driver was going 30 mph and hit a tree. all the frontal part of the vecicle was bent inward and the radiator was damaged. neither the frontal nor side air bags deployed. it has not been yet reported to the dealer. the truck had to be towed and it is currently not drivable. *nm
01/01/200680103109/01/2002
 I hit a tree doing 45 mph no air bags deployed on either the drivers or passenger side of the truck. i had severe damage to my face and i am facing two more operations in the next year. cause for air bags not deploying is unknown but chrysler corp has checked the computer and found no codes in the computer to cause the air bags not to come out. the truck was a total loss. they have not found out why they did not deploy. *jb
06/26/20041
 While driving 65 mph driver lost control of the vehicle and collided with a tree. upon impact, both frontal air bags failed to deploy. driver to sustained major injuries ,and was transported to a hospital. the vehicle was towed to a garage. *ak
02/01/20051
 The consumer was injured when the air bags failed to deploy in an accident. *ph consumer had two surgeries since the accident and had been unable to receive any help regarding the accident. *ph *sc (passenger submitted report) the seat belt failed as well. updated 07/17/06. *jb *nm updated
12/19/200328000101/01/2001
 While driving at 45 mph consumer's vehicle collided with another vehicle head on. upon impact, air bags did not deploy. police arrived on the scene and the other consumer was cited. the other consumer sustained minor injuries. *ak *mr
300001
 While driving 40 mph the vehicle jumped the curb and hit a wooden telephone pole. the front air bags did not deploy. the telephone pole broke in half due to the impact of the vehicle. the driver was transported to the emergency room for broken fingers and bruises. the vehicle could not be driven or repaired. please provide further details. *nlm
07/09/20031
 While driving vehicle was involved in a frontal collision and neither of the air bags deployed. dealer not notified yet.*ak
12/10/20026000101/01/2002
 I rented this truck from enterprise, i was blinded by an oncoming 18 wheeler and ran into a big truck that stopped in front of me. the first problem was the brakes locked up sending me into the opposite lane where an 18 wheeler was coming at me. i let off the brakes and did a controlled crash into the truck in front of me. the driver side air bag did not deploy causing me great pain and injuries that have yet to be fully determined. lawyers told me that sine i was not killed i could never win a battle with the auto makes so once again the small guy gets the short end of the stick. i just thought by reporting this too you, you may be able to get this information out to other people who own this kind of defective product and possibly save a life. thank you for your time. *jb ***dimsii ivoq entry posted after 12/12/02 cut-over to artemis****770770
06/16/2002
 At 50mph vehicle crashed, and airbags did not deploy. cause unknown. dealer notified.*ak