Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | ||||||||||||||||
| 03V077000 | DAIMLERCHRYSLER CORPORATION | from 03/02/2001 to 04/18/2003 | V (Vehicle) | 195500 | 04/10/2003 | MFR | CHRYSLER GROUP LLC | 03/10/2003 | 03/17/2003 | |||||||
| Defect Summary | On certain pickup trucks, the detent system on the exterior mirror housings may lose the functionality. | |||||||||||||||
| Consequence Summary | This could potentially affect rearward field of vision, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will install a mirror detent retainer kit to correct this condition. owner notification began on april 10, 2003. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Daimlerchrysler recall no. c10.customers can also contact the national highway traffic safety administration | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 02/01/2011 | 102000 | ||
| My 2002 dodge ram has a bad blend door controller. what this means is that i only have cold or warm air coming out of the vents in the front part of the dash and am unable to switch the air to defrost the windows. dealer says it's an $800 fix. the problem is that when my windows steam up i have to use a towel to wipe the windshield as i am traveling 70 mph down the freeway. how safe is that. dodge needs to fix this safety issue!!! | |||
| 11/19/2005 | 40000 | ||
| Tl-the contact owns a 2002 dodge ram 1500. the contact stated that he was unable to get any heat on the driver side of the vehicle; all the heat was on the passenger side. the vehicle was taken to an authorized dealership where the contact was informed that they could do nothing about the problem. furthermore, the dashboard began cracking. the vehicle had not been repaired at the time of the complaint. the manufacturer had not been notified. the current mileage was approximately 146,000. the failure mileage was approximately 40,000-bk | |||
| 03/09/2009 | 57000 | 1 | |
| Wiper module failure/ loss of visibility / safety issue from water intrusion into module causing corrosion and wiper module/ motor failure. *tr | |||
| 12/29/2006 | 71000 | ||
| Tl*the contact owns a 2002 dodge ram 1500. in warm weather conditions, the air conditioner system becomes inoperative. also, in cold weather conditions, the defroster does not work properly. the failure causes impaired visibility in inclement weather and could result in a crash. the dealer stated that the vin was excluded from nhtsa campaign id number 03v078000 (steering:column). the contact would have to install a wiring harness overlay at the cost of $800. the vehicle has not been repaired. the manufacturer referred him to the dealer. the failure mileage was 71,000 and current mileage was 88,000. | |||
| 08/01/2008 | 1 | ||
| Windshield fogging up on inside due to leaking hand holds. resulting in visual problems along with excessive moisture under the dash pad causing cracking. along with safety concerns with passenger side air bag working properly when needed and any other electrical problems arising from the moisture. dodge is aware of this problem and has done nothing to correct it such as a recall. i feel they must be held accountable for the defects. *tr | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM | |||
| 10/30/2012 | 160000 | 1 | |
| The heater vent control has stopped working on my truck and i can no longer select defrost in my truck. this is a huge safety issue, as the vehicle cannot be driven without clear visibility through the front windshield. apparently, this is a common issue for dodge ram trucks and has never been recalled. i cannot defrost my windows as a result. i've been hold it's the hvac blend doors. *tr | |||
| 10/17/2012 | 159060 | 1 | |
| No heat or a/c on driver's side. it has dual climate zones. looked on online forums and saw others are having same issues. *tr | |||
| 11/01/2003 | 8000 | 8 | 07/05/2003 |
| Vehicle's windows and windshield developed frost while driving in inclement weather. frost still existed when defroster/defogger system was engaged. this reduced the driver's visibility. manufacturer indicated to the dealership that this was due to a problem with the circulation system that could not be corrected.*ak | |||
| 01/26/2004 | 1 | ||
| The consumer was unable to get the windows to remain defrosted. this caused poor visibility and unsafe driving conditions. the dealer indicated that nothing could be done to correct the problem. *nm *nm | |||
| 07/02/2003 | 1 | ||
| Consumer stated that he received a recall safety letter for the hvac blower harness. dealer will disconnect the remote starter, but will charge some amount of $ to reconnect. *ak | |||
| 11/30/2001 | 1 | 11/01/2001 | |
| Have had several problems with this vehicle. some haven't been reported to the dealer yet. the transmission problem has been happening since i've had the vehicle. it shifts hard at about 2200 rpm's or around 25-30mph. dealer can't duplicate. i've had other problems that were not listed including brakes and alternator. the drivers side door mirror has recently broken and now flops in the wind on the free way and is unusable. i filed a claim with my insurance company, then found that it was a huge problem with other owners of the same vehicle. the ventilation from the panel is aslo sent to the floor vents despite the dial being set to panel not floor. the tailgate cables are mismatched. the dealer told me that it was normal. i won't place anything on the tailgate in fear that the cable might break. the exterior turn signals are not synched with the displayed trun signals. the simultaneous flash is not there. also, the alternator was found to be defective at around 600 miles. it was causing a high pitched squeaking sound similar to what a defective belt may sound like. it was replaced, but started doing it again at 6750 miles. the hood has slight dents in it like someone hit it with a ball pen hammer. apparently chrysler knows about this. i'll be taking it in the first chance i get to try to have it fixed. i've had this truck a 3 different dealers in hope that the next one would be more help than the previous. no such luck. i've had to take time off from work (about 6 days total; had to wait at dealership since it was an out of town purchase ) and rent cars 5 times while having it worked on at a local dealership in order to get to work. i've had nothing but bad luck with this vehicle. daimler-chrysler has dreadful quality control and i can't say much more for the dealers. i hope i can get the issues with this truck resolved someday. dt | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - BLOWER | |||
| 12/19/2006 | 120000 | ||
| Tl*the contact owns a 2002 dodge ram 1500. while driving various speeds at night, the blower would turn on and off automatically and the instrument panel lights failed without warning. the blower eventually failed completely. the vehicle was repaired according to nhtsa campaign id number 03v078000 (steering:column), in which the instrument panel lights illuminated properly for thirty days before failing again. the vehicle currently needs a new computer. the current mileage was 155,000 and failure mileage was 120,000. | |||
| 05/04/2005 | |||
| 2002 dodge ram 1500. when switching from defrost vent to panel vent, the panel vent did not work. venting went to floor. daimler-chrysler, i find, issued repair bulletins for this problem in spring of 2002, yet no recall. my repair costs are estimated at 800 dollars. | |||
| 12/18/2002 | 50 | 1 | 12/15/2001 |
| Blower making buzzing noise. *jb | |||
| 41379 | 1 | ||
| When vehicle is at a stop blower motor blows out warm air. however, when driving blower motor blows out cool air. *ak | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||
| 10/01/2002 | 20000 | 4 | 10/01/2002 |
| Tl*the contact owns a 2002 dodge ram 1500. the heater core has been replaced four times. when the contact activates the heater, the heater core fails. the design of the heater core does not allow flexibility or any other movement. the heater core is currently being replaced again. the total cost for each repair was $850. the dealer had to strip down the entire instrument panel in order to reach the heater core. the failure mileage was 20,000 and current mileage was 104,000. | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 10/18/2003 | 6000 | 3 | 07/15/2002 |
| Rear window water leak. *la | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 08/21/2006 | 66000 | 1 | 10/02/2001 |
| Dt*: the contact stated the electric windows work intermittently on the passenger side front, the passenger side rear and the driver's side. the dealership has inspected the vehicle three times. the first time there was a switch installed on the passenger door. the 2nd time, the dealership could not duplicate the problem. the third time the dealership determined the master control was defective. the problem still persists. | |||
| 01/01/2002 | |||
| Ts | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES | |||
| 11/30/2001 | 1 | 11/01/2001 | |
| Have had several problems with this vehicle. some haven't been reported to the dealer yet. the transmission problem has been happening since i've had the vehicle. it shifts hard at about 2200 rpm's or around 25-30mph. dealer can't duplicate. i've had other problems that were not listed including brakes and alternator. the drivers side door mirror has recently broken and now flops in the wind on the free way and is unusable. i filed a claim with my insurance company, then found that it was a huge problem with other owners of the same vehicle. the ventilation from the panel is aslo sent to the floor vents despite the dial being set to panel not floor. the tailgate cables are mismatched. the dealer told me that it was normal. i won't place anything on the tailgate in fear that the cable might break. the exterior turn signals are not synched with the displayed trun signals. the simultaneous flash is not there. also, the alternator was found to be defective at around 600 miles. it was causing a high pitched squeaking sound similar to what a defective belt may sound like. it was replaced, but started doing it again at 6750 miles. the hood has slight dents in it like someone hit it with a ball pen hammer. apparently chrysler knows about this. i'll be taking it in the first chance i get to try to have it fixed. i've had this truck a 3 different dealers in hope that the next one would be more help than the previous. no such luck. i've had to take time off from work (about 6 days total; had to wait at dealership since it was an out of town purchase ) and rent cars 5 times while having it worked on at a local dealership in order to get to work. i've had nothing but bad luck with this vehicle. daimler-chrysler has dreadful quality control and i can't say much more for the dealers. i hope i can get the issues with this truck resolved someday. dt | |||
| 10/12/2002 | 1 | 01/01/2002 | |
| Dealer was unable to resolve, instead made a temporary fix which caused the mirror to be stationary. mr | |||
| 10/01/2002 | 1 | ||
| Consumer states while driving the drivers side mirror fell off. a month later the passenger side fell off. nlm | |||
| 08/04/2002 | 1 | 05/01/2002 | |
| The drivers and passengers side breakaway mirrors broke and will no longer stay in place. the drivers side mirror broke about a month ago on 8/3/03 and has been on national backorder since. the passenger side mirror broke yesterday on 9/1/02 at the beginning of a 300 mile trip. i contacted a local dealership and was told that i was one of over 3000 mirrors that were currently on backorder. when i called the manufacturer after the second mirror broke, i was told that there were no recalls on the mirrors and that it would be another 2 weeks before i would be able to get a replacement. when i asked him if the new mirrors would have the defects fixed, he just said that they would be different than the ones that i have now and should last longer than the ones that i currently have. i asked him what i was supposed to do with the broken mirrors until then and he told me that i would just have to live with them. i now have a three month old truck that i can't use either of the side mirrors on and have to drive it like this for at least another two weeks with the current mirrors swinging around until i can get them fixed.*ak | |||
| 08/22/2002 | 1 | 11/01/2001 | |
| The driver's side view mirror assembly came loose at the swivel post. this allowed the mirror to move back against the side of the vehicle driver's side window when in forward motion. when stopping or moving backward, the mirror moves to the full forward position. it is almost impossible (and highly dangerous) to drive the vehicle with a malfunctioning mirror. i have had to temporarily tape the mirror in place to the door in order to drive. the vehicle will not pass virginia safety inspection.*ak | |||
| One mirror had to be replaced on the outside due to hinge attachment continuously weaking. currently, other side needs replacing due to same problem. this makes it difficult for the driver to see clearly without distortion/movement. please describe details. *ak | |||
| 07/12/2002 | 1 | 01/01/2002 | |
| I bought the dodge ram on january 6, 2002. on approximately 6/10/2002 i had folded in the passenger and driver mirrors for approximately 4 car washes over those months. about two days after the last car wash, the mirrors were folded out like normal. i was driving approximately 10-15 miles an hour in no wind and the passenger side view mirror began to flop back and forth. i looked at it and could lift up on it approximately one inch. although it was still connected, it was not locking into place. i called towbin dodge for an appointment and the female i spoke to at the service department asked me if it was the passenger side mirror. i told her yes and she stated that i would be the fifth 2002 ram she has seen with that problem in the past two weeks. i took my truck in for the appoint ment the next week. they told me that they had lost the new mirror and did not have any more. they expalined that another would be in on 7/5/2002. i called on 7/6/2002 and made another appointment for 7/15/2002 to get the mirror fixed. on 7/12/2002, i folded the mirrors for yet another car wash. i returned the drivers side mirror back to its position. the next morning i pulled out of my driveway and the drivers side mirror started flopping around exactly the way the passenger side has been. i believe that because both of my mirrors have broken and after what the service department told me about other vehicles, that this is a major safety issue. this is a full size truck and it is extremely hard to drive with the mirrors flopping around and the fact that you can not see either side of you. thank you for your time.*ak | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||
| 08/15/2006 | 1 | 11/01/2002 | |
| Tl*the contact owns a 2002 dodge ram 1500. while driving 45 mph, the front passenger side mirror flew off the vehicle. the mirror was repaired under nhtsa campaign id number 03v077000 (visibility:rearview mirrors/devices:exterior). one year later, the same mirror detached from the vehicle again. the contact has attempted to get it repaired by the dealer, but has been getting the run around. the current mileage is 9400 and the failure mileage was unavailable. updated 09/10/08 *bf updated 09/15/08 *jb | |||
| 05/02/2005 | 1 | ||
| Consumer is requesting reimbursement for the side view mirror he replaced on the 2002 dodge ram 1500.*mr the consumer received a recall notice for the side view mirror recall#03v077000. *jb | |||
| 1 | |||
| The consumer stated that the left-side rearview mirror was defective. *la the left side rear mirror was positioned incorrectly which caused the consumer to be rear ended by a tractor trailer. *jb | |||
| 46000 | 1 | ||
| Exterior rearview mirror experienced the same defect as stated in recall 03 v 077 000; but this vehicle was not included in recall due to vin. *ak | |||
| 1 | |||
| The consumer contacted the dealer in advance to schedule appointment for recall remedy 03v077000 and verify that parts would be available. the dealer confirmed. on 05/15/03, consumer arrived for appointment was told would be approximately 1.5 hours. after 2 hours, consumer inquired as to status of remedy, the dealer advised that the were only able to fix 1 of the mirrors because did not have the parts for the second mirror. the dealer was also very rude not informing the customer when the needed part would arrive or how they would notify her. *nlm | |||
| 07/29/2002 | 1 | 12/01/2001 | |
| The mechanism that holds the outside mirror in place failed due to unknown cause. the mirror flops around making vision in it impossible. when i took it to the dealer for repair i was informed that they were on backorderr and probably would not be available for a month or more due to the number of thes failures nationwide they were overwhelmed withorders. he also stated that he personally knew of many vechicles driving that had both mirrors broken in the same way. they tried to tape it in place but this failed to hold the first time i took it on the freeway which means i had no vision down the driver's side of the car and i beleive the is illegal as well a very dangerous. i belive tha if this is as it appears to be a very large scale problem that there should be a recall of this mirror. i don't feel comfortable with simple replacement if this is a proorly manufactured part.*ak | |||
| VISIBILITY - REAR WINDOW WIPER/WASHER | |||
| 03/09/2009 | 57000 | 1 | |
| Wiper module failure/ loss of visibility / safety issue from water intrusion into module causing corrosion and wiper module/ motor failure. *tr | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR | |||
| 08/04/2006 | 27000 | 1 | 08/01/2002 |
| Tl*the contact owns a 2002 dodge ram 1500. while driving 40 mph in the rain, the windshield wiper motor shut off. the manufacturer advised him to take the vehicle to the dealer for a diagnosis. they stated they would decide if they would pay depending on the diagnosis. the current and failure mileages were 27,000. the vin was unavailable. | |||