Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
STEERING - LINKAGES - TIE ROD ASSEMBLY
11V350000CHRYSLER GROUP LLCfrom 02/14/2008 to 08/15/2008V (Vehicle)24278010/03/2011ODICHRYSLER GROUP LLC07/06/201107/11/2011
Defect SummaryChrysler is recalling certain model year 2008-2011 dodge ram 2500/3500 4x4, manufactured from february 14, 2008, through march 28, 2011; model year 2008-2011 dodge ram 3500 cab chassis 4x2, manufactured from february 14, 2008, through march 28, 2011; and model year 2008 dodge ram 1500 mega cab 4x4, manufactured from february 14, 2008, through august 15, 2008, because the left tie rod ball stud may fracture. this condition tends to occur during low speed parking lot type maneuvers when the customer is making a tight turn. additionally, model year 2003-2008 dodge ram 2500/3500 vehicles may have received the affected tie rod assembly as a replacement part during normal service.
Consequence SummaryThis condition could result in the potential loss of directional stability in the left hand front wheel, increasing the risk of a crash.
Corrective SummaryDealers will inspect the tie rod ends for relative orientation and replace the left outer tie rod as required and perform a front end toe alignment as needed. this service will be performed free of charge. the safety recall began on october 3, 2011. owners may contact chrysler at 1-800-853-1403.
NotesChrysler safety recall no. l16.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .

Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
STEERING
0704811/15/200710023639Steering damper bolt that may not have been tightened to specification. *nj01/18/2008
STEERING - GEAR BOX (OTHER THAN RACK AND PINION)
RRT-08-09712/17/200810028388Chrysler:dodge: approximately 2969 vehicles, equipped with an automatic transmission, may have been shipped with a gearshift cable that may slip out of adjustment and not allow low gear selection. *pe03/27/2009
STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS
08-00406/30/2008100253462003-2008 (dr) ram truck 1500-steering shudder during parking lot or low vehicle speed maneuvers. *pe07/30/2008

Consumer Complaints


Fail datemilesoccurencesPurchase date
STEERING
03/14/201352000
 Tl-the contact owns a 2008 dodge ram 1500. the contact stated that while the vehicle was at the mechanic the left front tie rod was found fractured. the left front tie rod was replaced. the vehicle was repaired. the failure and current mileage was 52,000. li
10/06/2012750001
 Complete loss of power to vehicle, including powertrain, steering. power loss occurred previously when driving and hitting a bump (pot hole). last event happened during normal steering into driveway. speeds varied during occurrences. top speed was approximately 55 mph. *tr
10/06/201275000
 Complete loss of power to vehicle, including powertrain, steering. power loss occured previously when driving and hitting a bump (pot hole). last event happened during normal steering into driveway. speeds varied during occurrences. top speed was approximately 55 mph.
09/08/2012510001
 We were driving our dodge ram 1500 mega cab (51,000 miles) on interstate 25 just south of douglass wyoming. we were going approximately 77 miles per hour and in an instant i lost all control of the steering and we ended up off the side of the road after a very frightening experience. i bought this truck just over a year ago from a dealer outside denver, co. when the tow driver arrived, he immediately told me that my tie rod probably broke as my right front tire went completely sideways and was now rendered useless. he mentioned that we were very lucky as most times he sees these types of things, the truck rolls over. he also mentioned there was a recall on these tie rods. we had it towed to a dealer in douglass and are waiting to hear what they have to say on monday. i ran my vin# on dodge's web site to see if its a recall, but its telling me that my truck doesn't have any on it. candidly, after talking to mechanics locally, they said a tie rod should never bust like that and with so little miles on the truck. to say this is dangerous is clearly an understatement. this type of defect is going to kill people as it almost did us. i sure hope dodge does the right thing with our truck. i have had nothing but issues with this truck since the day we took it off the lot. within a month, the transmission went out and once again, dodge said it wasn't their fault - 40,000 miles and a transmission goes out? after fighting with them for another month, they did repair and pay for the fix... *tr
09/08/201251000
 We were driving our dodge ram 1500 mega cab (51,000 miles) on interstate 25 just south of douglass wyoming. we were going approximately 77 miles per hour and in an instant i lost all control of the steering and we ended up off the side of the road after a very frightening experience. i bought this truck just over a year ago from a dealer outside denver, co. when the tow driver arrived, he immediately told me that my tie rod probably broke as my right front tire went completely sideways and was now rendered useless. he mentioned that we were very lucky as most times he sees these types of things, the truck rolls over. he also mentioned there was a recall on these tie rods. we had it towed to a dealer in douglass and are waiting to hear what they have to say on monday. i ran my vin# on dodge's web site to see if its a recall, but its telling me that my truck doesn't have any on it. candidly, after talking to mechanics locally, they said a tie rod should never bust like that and with so little miles on the truck. to say this is dangerous is clearly an understatement. this type of defect is going to kill people as it almost did us. i sure hope dodge does the right thing with our truck. i have had nothing but issues with this truck since the day we took it off the lot. within a month, the transmission went out and once again, dodge said it wasn't their fault - 40,000 miles and a transmission goes out? after fighting with them for another month, they did repair and pay for the fix...
05/18/201256000
 Tl* the contact owns a 2008 dodge ram 1500. while at a tire shop for routine maintenance, the contact was informed that the drivers side outer tie rod end was fractured. there was a recall under nhtsa campaign id number: 11v350000 (steering:linkages:tie rod assembly) that may be related to the failure. the manufacturer was made aware of the failure and stated the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 56,000.
05/18/201256000
 Tl- the contact owns a 2008 dodge ram 1500. while at a tire shop for routine maintenance, the contact was informed that the drivers side outer tie rod end was fractured. there was a recall under nhtsa campaign id number: 11v350000 (steering:linkages:tie rod assembly) that may be related to the failure. the manufacturer was made aware of the failure and stated the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 56,000. rvk
05/18/201256000
 Tl- the contact owns a 2008 dodge ram 1500. while at a tire shop for routine maintenance the contact was informed the driver side outer tie rod end was fractured. there was a recall under nhtsa campaign id number: 11v350000 (steering:linkages:tie rod assembly) that may be related to the failure. the manufacturer was made aware of the failure and stated the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 56,000. da
11/01/201154760
 Tl-the contact owns a 2008 dodge ram 1500. the contact stated that while driving approximately 30 mph, the steering wheel became difficult to maneuver. the contact also noticed a grinding noise while driving at slow speeds. the failure occurred at all speeds. the vehicle was taken to the dealer for a diagnostic test. the technician stated that the driver
11/01/201154760
 Tl- the contact owns a 2008 dodge ram 1500. while driving at approximately 30 mph the steering wheel became difficult to maneuver. the contact also noticed a grinding noise while driving at slow speeds. the failure occurred at all speeds. the vehicle was taken to the dealer for diagnostic. the technician stated the drivers side tie rod would have to be replaced and the wheel bearings would have to be tightened. there was a recall under nhtsa campaign id number: 11v350000 (steering:linkages:tie rod assembly) that may be related to the failure. the manufacturer was made aware of the failure and stated the vin was not included in the recall. the vehicle was not repaired. the approximate failure mileage was 54,760. ds
11/05/201123000
 Tl- the contact owns a 2008 dodge ram 1500 quad cab. the contact was having the tires rotated when he noticed that the front driver side tie rod end was loose. the vehicle was not taken to the dealer. the manufacturer was contacted and they confirmed that the vin did not qualify for repairs under nhtsa campaign id number:11v350000(steering:linkages:tie rod assembly). the vehicle was not repaired. the failure mileage was 23,000 and the current mileage was 25,120. kmj
10/24/201175000
 Tl* the contact owns a 2008 dodge ram 1500. the contact stated that the front driver side tie rod end snapped during a routine service inspection. the manufacturer made the contact aware that the vin was not included in nhtsa campaign id number: 11v350000 (steering:linkages:tie rod assembly). the dealer was not contacted. a local mechanic repaired the failure. the failure and the current mileage was 75,000.
10/24/201175000
 Tl- the contact owns a 2008 dodge ram 1500. the contact stated that the front driver side tie rod end snapped during a routine service inspection. the manufacturer made the contact aware that the vin was not included in nhtsa campaign id number: 11v350000 (steering:linkages:tie rod assembly). the dealer was not contacted. a local mechanic repaired the failure. the failure and the current mileage was 75,000. kmj
09/22/201153000
 Tl- the contact owns a 2008 dodge ram 1500. the contact stated at various speeds, the driver experienced the vehicle pulling towards the left and right. the vehicle was taken to an authorized dealer and the contact was informed that the vehicle was not included in the recall associated with nhtsa campaign id number 11v350000 (steering:linkages:tie rod assembly). the vehicle was repaired. the manufacturer was made aware of the failure but offered no assistance. the approximate failure mileage was 53,000. the vin was unavailable. rvk
09/22/201153000
 Tl-the contact owns a 2008 dodge ram 1500. the contact stated that the driver would drive at various speeds and the vehicle would pull towards the left and right. the vehicle was taken to an authorized dealer and the contact was informed that the vehicle was not included in the recall associated with nhtsa campaign id number 11v350000 (steering:linkages:tie rod assembly). the vehicle was repaired. the manufacturer was made aware of the failure. but offered no assistance. the approximate failure mileage was 53,000. the vin was unavailable. sm.
04/29/201136000
 Tl* the contact owns a 2008 dodge ram 1500. the contact stated that the tie rod ends would exhibit an abnormal noise while driving. the manufacturer was notified who advised that the vehicle was not included in the recall under nhtsa campaign id number: 11v350000 (steering: linkages: tie rod assembly) and offered no assistance. the failure mileage was 36,000 and the current mileage was 46,000.
04/29/201136000
 Tl- the contact owns a 2008 dodge ram 1500. the contact stated that the tie rod ends would exhibit an abnormal noise while driving. the manufacturer was notified who advised that the vehicle was not included in the recall under nhtsa campaign id number: 11v350000 (steering: linkages: tie rod assembly) and offered no assistance. the failure mileage was 36,000 and the current mileage was 46,000. kmj
04/29/201136000
 Tl-the contact owns a 2008 dodge ram 1500. the contact stated the tie rod ends make noise while driving. the dealer was not notified. the manufacturer was notified who stated his vin was not included in the recall nhtsa campaign id number: 11v350000 component: steering: linkages: tie rod assembly. they offered no assistance. the failure mileage was 36,000 and the current mileage was 46,000. mw
09/19/201117350
 Turned steering wheel and hear like a grinding sound. i noticed vehilce was leaking steering fluid. vheilce taken to dealership whio stated the power steering pump was cracked.
08/26/201140000
 Tl- the contact owns a 2008 dodge ram 1500. the contact stated the front driver side tie rod fractured while attempting to park. the contact took the vehicle to the dealer and inquired about nhtsa campaign id number: 11v350000 (steering: linkage and tie rod assembly) but was advised that the vehicle was not included in the recall. the failure mileage was 40,000. kmj
01/14/201137733
 Re: 2008 dodge ram 1500 quad cab 2 wheel drive. there is a recall l16 for a defective left outer tie rod nhtsa action # pe1109, campaign # 11v350000 for various model ram's. on january 14 at 37,733 miles i replaced the right outer tie rod part #5175790ac. i would think that at 37,733 miles the tie rod should not have had tobe replaced. this is not a work truck!
06/01/201158000
 Tl-the contact owns a 2008 dodge ram 1500. while driving approximately 55 mph, the steering wheel began to vibrate which caused difficulty in steering the vehicle. in addition; whenever idling on an incline with the brake pedal engaged, the vehicle would surge. the vehicle had not been diagnosed or repaired. the manufacturer was not made aware of the problem. the approximate failure mileage was 58,000. the vin was unavailable. js
11/14/200975000
 Tl*the contact owns a 2008 dodge ram 1500. the contact stated while driving at low speeds and trying to make a u-turn the steering wheel became very loose. the vehicle was towed to a dealer who advised her that there was a voluntary recall and repaired the steering drag link bracket. while driving at low speeds she heard a loud thumping noise and couldn't tell where it was coming from. the vehicle was towed to the dealer who advised her that the power steering gear box failed and needed to be replaced. the vehicle was not repaired due to the parts being on a back order. the failure mileage was approximately 75,000.
01/24/2009101000
 Tl- the contact owns a 2008 dodge ram 1500 . while driving approximately 55 mph the contact heard a growling and rumbling noise. the contact was unable to determine where the noise was coming form. the contact pulled over to the side of the road and had the vehicle towed to the dealer. the technicians stated the steering gear power box, front shaft, arm drag link, axle joints and seal drive needed to be replaced. the dealer informed the contact the steering gear box was not available and did not know when it would become available. the vehicle was not repaired. the contact tried contacting the manufacturer but was unable to speak with ta representative. the approximate failure mileage was 101,000. ds
11/24/200974971
 Tl- the contact owns a 2008 dodge ram 1500. while driving approximately 10 mph the contact lost control of the steering. the contact pulled over to the side of the road. the vehicle was towed to the dealer. the technicians stated they would perform recall repairs under nhtsa campaign id number: 09v005000 (steering:linkages:tie rod assembly). prior to the failure the contact had received a voluntary recall notice. the voluntary recall notice stated the manufacturer would perform repairs under nhtsa campaign id number: 09v005000 (steering:linkages:tie rod assembly) that had included the 2008 dodge ram 2500 and 2008 dodge ram 3500 but not the 2008 dodge ram 1500.the vehicle was repaired. after the repairs, the contact stated the radius range in the steering increased making it difficult to manage the steering wheel when making turns. the approximate failure mileage 74,971. ds
01/24/2009101000
 Tl- the contact owns a 2008 dodge ram 1500 . while driving approximately 55 mph the contact heard a growling and rumbling noise. the contact was unable to determine where the noise was coming form. the contact pulled over to the side of the road and had the vehicle towed to the dealer. the technicians stated the steering gear power box, front shaft, arm drag link, axle joints and seal drive needed to be replaced. the dealer informed the contact the steering gear box was not available and did not know when it would become available. the vehicle was not repaired. the contact tried contacting the manufacturer but was unable to speak with ta representative. the approximate failure mileage was 101,000. ds
11/24/200974971
 Tl- the contact owns a 2008 dodge ram 1500. while driving approximately 10 mph the contact lost control of the steering. the contact pulled over to the side of the road. the vehicle was towed to the dealer. the technicians stated they would perform recall repairs under nhtsa campaign id number: 09v005000 (steering:linkages:tie rod assembly). prior to the failure the contact had received a voluntary recall notice. the voluntary recall notice stated the manufacturer would perform repairs under nhtsa campaign id number: 09v005000 (steering:linkages:tie rod assembly) that had included the 2008 dodge ram 2500 and 2008 dodge ram 3500 but not the 2008 dodge ram 1500.the vehicle was repaired. after the repairs, the contact stated the radius range in the steering increased making it difficult to manage the steering wheel when making turns. the approximate failure mileage 74,971. ds
01/24/2009101000
 Tl- the contact owns a 2008 dodge ram 1500 . while driving approximately 55 mph the contact heard a growling and rumbling noise. the contact was unable to determine where the noise was coming form. the contact pulled over to the side of the road and had the vehicle towed to the dealer. the technicians stated the steering gear power box, front shaft, arm drag link, axle joints and seal drive needed to be replaced. the dealer informed the contact the steering gear box was not available and did not know when it would become available. the vehicle was not repaired. the contact tried contacting the manufacturer but was unable to speak with ta representative. the approximate failure mileage was 101,000. ds
11/24/200974971
 Tl- the contact owns a 2008 dodge ram 1500. while driving approximately 10 mph the contact lost control of the steering. the contact pulled over to the side of the road. the vehicle was towed to the dealer. the technicians stated they would perform recall repairs under nhtsa campaign id number: 09v005000 (steering:linkages:tie rod assembly). prior to the failure the contact had received a voluntary recall notice. the voluntary recall notice stated the manufacturer would perform repairs under nhtsa campaign id number: 09v005000 (steering:linkages:tie rod assembly) that had included the 2008 dodge ram 2500 and 2008 dodge ram 3500 but not the 2008 dodge ram 1500.the vehicle was repaired. after the repairs, the contact stated the radius range in the steering increased making it difficult to manage the steering wheel when making turns. the approximate failure mileage 74,971. ds
01/24/2009101000
 Tl- the contact owns a 2008 dodge ram 1500 . while driving approximately 55 mph the contact heard a growling and rumbling noise. the contact was unable to determine where the noise was coming form. the contact pulled over to the side of the road and had the vehicle towed to the dealer. the technicians stated the steering gear power box, front shaft, arm drag link, axle joints and seal drive needed to be replaced. the dealer informed the contact the steering gear box was not available and did not know when it would become available. the vehicle was not repaired. the contact tried contacting the manufacturer but was unable to speak with ta representative. the approximate failure mileage was 101,000. ds
11/24/200974971
 Tl- the contact owns a 2008 dodge ram 1500. while driving approximately 10 mph the contact lost control of the steering. the contact pulled over to the side of the road. the vehicle was towed to the dealer. the technicians stated they would perform recall repairs under nhtsa campaign id number: 09v005000 (steering:linkages:tie rod assembly). prior to the failure the contact had received a voluntary recall notice. the voluntary recall notice stated the manufacturer would perform repairs under nhtsa campaign id number: 09v005000 (steering:linkages:tie rod assembly) that had included the 2008 dodge ram 2500 and 2008 dodge ram 3500 but not the 2008 dodge ram 1500.the vehicle was repaired. after the repairs, the contact stated the radius range in the steering increased making it difficult to manage the steering wheel when making turns. the approximate failure mileage 74,971. ds
12/16/2009400001
 Nothing lead up the c/o i have, the bushings on the upper control arm of the drivers side and tie rod end broke they just failed the vehicle had 40000 miles and under only normal usage .it was reported to two different dealers whom advised they could do nothing because of the warranty expired at 36000, when asked about other c/o as this they said they couldn't comment i also reported to chrysler and they said it was documented. if it hadn't been caught then serious things would have happened. *tr
02/13/200915000
 Tl*the contact owns a 2008 dodge ram 1500. while driving 45 mph, the contact experienced a violent vibration and the steering column shook. the failures could cause a loss of steering control and restricted ability to turn the vehicle in one direction. the vehicle was repaired according to nhtsa campaign id number 09e001000 (steering:linkages); however, the failure recurred shortly after the repair. the failure and current mileages were 15,000.
04/19/200936281
 Was driving my 2008 dodge ram sxt pickup and while making a left turn on a main road at 40mph the steering wheel locked up. i could not control the vehicle and as the vehicle was crossing into the oncoming lane, applied brakes. the truck crossed the road and spun out on the grass on the opposite side of the road facing 180 degrees from direction of travel. the vehicle came to s a stop against an embankment and had minor damage. if another vehicle had been in the opposite lane this could have been a fatal accident. the vehicle is now at the dealer and i am awaiting a report. *tr
01/20/20081600312/29/2007
 Tl*the contact owns a 2008 dodge ram 1500. while making a left or right turn at various speeds or when the vehicle is idling, the steering wheel sticks. the vehicle has been to the dealer four times and they replaced the power steering pump and the rack and pinion. the dealer stated that they have another vehicle on their lot that is experiencing the same failure. therefore, they stated that nothing was wrong with the vehicle. after having a conference call with the manufacturer, the dealer informed the contact that they would provide him with a rental until repairs were made. the failure mileage was 1,600 and current mileage was 8,018. updated 07/22/08 *bf the consumer stated there was a delay befoe engagement when shifting the transmission. there was also wind noise. updated 07/24/08