Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL SYSTEM, DIESEL | |||
| 07/17/1998 | 4 | 1 | 07/17/1998 |
| I have contacted daimlerchrysler on four separate occasions by email and written correspondence regarding a defect in the lift pump of the 1998-2002 dodge rams with the 5.9 liter cummins 24 valve diesels. the lift pumps experience premature failure leading to costly repair of the injector pump. by cummins own admission to me by email on january 9, 2007, dodge has been provided with a more reliable replacement lift pump to be installed in the gas tank in conjunction with an indicator light that illuminates when fuel pressure drops to a level to harm the injector pump. even though daimlerchrysler is fully aware of the defect and the remedy, they are refusing to conduct a recall on the vehicles and have refused to answer my latest correspondence on january 17, 2007. they have referred me to my local dealer,which i contacted and received no response from the service manager. *nm | |||
| 02/10/2004 | 133000 | 2 | 07/06/1998 |
| October 2003 lift pump failed left stranded $1150.00 dealer kept old pump for core. february 2004 injector pump failed on interstate almost caused a wreck. $1475.00 dealer kept injector pump for core.*ak | |||
| 02/21/2004 | 34700 | 1 | 08/17/1998 |
| Failed fuel lift/transfer pump on 1998.5/1999 24 valve dodge cummins diesel causing engine to refuse to start and damaging fuel injection pump costing over $2,000.00 to replace not counting the inconvienence of being stranded away from home. *ak | |||
| 06/15/2002 | 98000 | 4 | 03/05/2001 |
| I have had to replace my third lift pump and also going on my third injection pump vp-44 in my 98.5 dodge ram cummins... dodge needs to address this issue and or have cummins address it this is a beyond normal wear and tear. *nlm | |||
| FUEL SYSTEM, GASOLINE | |||
| 1 | 06/01/2003 | ||
| Consumer smelled gas. took vehicle to a mechanic, and mechanic stated that fuel was spraying over engine, which could result in a fire. *ak | |||
| FUEL SYSTEM, GASOLINE - DELIVERY - FUEL PUMP | |||
| 09/21/2004 | 3 | ||
| On march 2003 while driving vehicle stalled, and was driven to the nearest dealership, who replaced both fuel pumps at manufacturer's expense. one year later vehicle has the same symptom as the previous year. dealership indicated again it was the injector fuel pump, but was not any longer under warrannty. just the part will cost consumer $1400 plus labor. *ak *tc | |||
| FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY | |||
| 09/01/1998 | 1 | 05/01/1998 | |
| Fuel gauge sensor. | |||
| FUEL SYSTEM, OTHER | |||
| 1 | 06/01/1998 | ||
| Fuel signal malfunctions. yh | |||
| FUEL SYSTEM, OTHER - DELIVERY - HOSES, LINES/PIPING, AND FITTINGS | |||
| 07/17/1998 | 0 | 1 | 07/17/1998 |
| Dear sirs: i am contacting you on behalf of myself and all owners of 1998.5-2002 dodge ram pickups equipped with 5.9l 24 valve cummins diesel engines. these vehicles were manufactured with a faulty fuel lift pump that is subject to premature failure. this can cause subsequent damage to the injector pump resulting in unexpected engine failure. this fact is well documented on the web among owners, as well as diesel experts. the lift pump fails when it is unable to provide adequate fuel to the injector pump. its failure rate is significant in the cummins diesel applications because the pump is defective and the remote location from the fuel tank places additional stress on the defective pump, thereby causing pump failure. in addition, there is no warning to the customer when the lift pump pressure falls below the minimum 48 oz. in 30 seconds, thereby causing irreversible damage to the injector pump. repair of the damaged injector pump is in excess of $2000. some owners have replaced the oem lift pump as many as four times. even cummins, who manufactures the engine for daimler chrysler, has acknowledged the defective pump (email evidence can be submitted upon request). daimler chrysler took no steps to notify owners of this defect and they have repeatedly refused requests by owners to replace the defective pump with the more reliable one, in conjunction with adding the fuel pressure warning lamp. they will only provide such retrofit if the owner is willing to pay the parts and labor cost of well over $1000. it seems as though daimler chrysler has allowed corporate greed to eclipse the safety of its customers. i have not personally experienced lift pump failure, since my vehicle is a 1998.5 with only 5000 miles. i do, however, feel that daimler chrysler should replace the pump with the more reliable pump and fuel pressure warning lamp. this issue should be a recall item since any unanticipated engine failure can jeopardize the safety of drivers. *jb | |||
| FUEL SYSTEM, OTHER - STORAGE - FUEL GAUGE SYSTEM | |||
| 08/04/2003 | 1 | ||
| While driving at 55mph vehicle shut down for no reason, forcing consumer to pull out of the road. dealer stated vehicle was running without gas due a faulty measure gauge sending unit. *ak | |||