Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 08/08/2012 | 163000 | 1 | |
| This vehicle is very seldom driven, once a week 1/4 mile. it is parked with a windshield cover across windshield to protect dash. the dash is completely falling apart in pieces. it began with small hairline cracks, then pieces began to fall in. it appears that a defective material was used to make the dashboard. the plastic has turned into a ceramic type material. now huge pieces are falling in. i ordered a dashboard cover when the problem first began but before it has even arrived i am concerned that there won't be anything left to place the cover on. *tr | |||
| 08/15/2010 | 40000 | ||
| Dash is cracking in four different locations and pieces are beginning to fall inside. i'm afraid that this will lead to electrical shorts or interfer with the airbag operation. dodge will do nothing except install new dash for $900. | |||
| 12/01/2009 | 60100 | ||
| Multiple fissures are developing in the dash and the structural inegrity of the the entire console is questionable. | |||
| 10/15/2007 | 120000 | 1 | |
| Dash cracks which may lead to ripped airbags on deployment. may also cut electrical wires causing sparks or fire. *tr | |||
| 01/01/2007 | 65000 | 1 | |
| My 1999 dodge dashboard started cracking and months later pieces are breaking away as i clean it. it is so brittle i can't touch it any more. i always use a sun shield and always leave my windows cracked open to allow proper air flow to prevent issues from happening. this is unacceptable. come on dodge what kind of garbage is this. i've had many other trucks with way more miles than this and had never had a problem like this. this is not normal wear. this is the sign of poor quality!!! do to the fact that dodge is turning a blind eye on this problem i will not buy another dodge again. *tr | |||
| 02/10/2009 | 80000 | ||
| I own a 1999 ram 2500 and my dashboard is also falling apart. over the last few months the dash is busted and cracked all the way across. the trim around the gauges is all cracked. *1 | |||
| 09/10/2004 | 1 | ||
| Over time the dashboard started cracking in multiple places. pieces have broken off. no excessive wear was placed on the dash. have not replaced the dash due to cost. *tr | |||
| 01/01/2009 | 90000 | 1 | |
| Dash in 1999 dodge ram cracking and falling apart. *tr | |||
| 08/01/2008 | 140000 | 1 | |
| My dash on my 1999 dodge ram 2500 has completely fell through causing wiring problems my lights will just stop working. *tr | |||
| 11/01/2006 | 135000 | 1 | |
| Cracked dash, many cracks across whole dash, large 8 x 8 hole broke through. *tr | |||
| 08/09/1999 | 102206 | ||
| Tl*the contact owns a 1999 dodge ram 2500. while driving 20 mph, the wheel detached from the wheel well. as a result, the contact crashed into two other vehicles, which damaged the axles. the vehicle was taken to a repair shop and the mechanic stated that the failure was due to a structural defect. she also spoke with the manufacturer and they stated that they would assist; however, the contact has not heard from them since the incident. there were no injuries. a police report was filed. there was a defect investigation case number pe99069, but it has been closed. the current and failure mileages were 102,206. | |||
| 11/01/2007 | 1 | ||
| The dash started cracking on the passenger side near the defroster vent this past winter. within the last week, the crack has grown to about 10 - 12 inches in length toward the passenger side airbag. the crack is growing each day now. *tr | |||
| 12/01/2006 | 95000 | 1 | |
| The dash first developed a crack but has now developed holes in the dash. *tr | |||
| 09/15/2006 | 152000 | 1 | |
| 1. dash cracking and collapsing...due to ? 2. vin plate no longer visible, pieces keep breaking off 3. nothing has been done to fix the problem. hoping dodge would recall. *tr | |||
| 02/01/2006 | 98000 | 5 | 04/10/2000 |
| 1999 dodge ram 2500. dash started cracking in 2006..now is much worse and getting even worse. eventually this dash will collapse completely, exposing wiring. i also am concerned that, in the case of an accident and if your head or neck struck the dash it would cause sever lacerations. passenger side included. *tr | |||
| 11/20/2004 | 70000 | 1 | 10/15/2001 |
| I have a 99' dodge 2500 diesel truck with a cracked dash. it is in pieces and am worried i will begin to have more problems with electrical components from all the pieces it is in and is constantly getting worse. i would like a new dash and an apology to keep me buying from dodge!! *tr | |||
| 05/26/2004 | 60000 | 1 | 04/28/2000 |
| 99' dodge ram 2500 quad 4x4 dashboard is cracked in 9 places and is completely free from it's anchors due to cracking at the attachment points. started to crack in 2004 but dodge denied any warranty coverage for it then. dodge dealer stated then it was due to climate conditions in ca. *tr | |||
| 04/14/2007 | 180000 | 1 | 03/17/2002 |
| Cracked dash issues which would cause airbag failures and lights from under the dash blinding the occupants at night. nothing has been done to correct the failure that i am aware of. *tr | |||
| 06/28/2007 | 1 | ||
| I own a 1999 dodge ram 2500 pick up truck. the dashboard on the truck is criss-crossed with many cracks. i feel that this is a safety issue because in an accident the jagged shards of the dash boardcould turn into deadly projectiles.*ak nothing led to the dash developing these cracks, it appears that the plastic wasn't designed to handle the stresses that day to day use places on it. currently the dash isn't replaced, if the manufacturer needs to see the dash they are welcome to view it. | |||
| 04/17/2006 | 106000 | 1 | 04/07/2001 |
| Dashboard cracking on the 1999 dodge ram 2500 4x4. *ak | |||
| 08/15/2004 | 36000 | 2 | 06/01/2000 |
| 1999 dodge ram 2500 entire dashboard cracked and fell apart. regular maintenance was performed, and it was usually in covered parking. pieces fell into the wiring and mechanisms stopping their use. i bought an oem replacement and it also cracked. i had to replace the ventilation controls because a piece of the plastic wedged into it and broke the levers. also, noticed two wires that had a sharp piece of plastic between them ,and the vibration had worn away the insulation. i replaced those wires before they could short out. *ak | |||
| 04/21/2007 | 155000 | 1 | 05/23/2006 |
| The dashboard in 1999 dodge ram 2500 is severely cracked in many places, and has been for months, and finally one day a section just fell in while i was driving, right above the instrument cluster. this was a concern at the time, and i was told by dodge to just purchase a new one. since the hole appeared the whole dashboard rattles while i drive . it is not only is annoying, but also distracting. *ak | |||
| 09/27/2006 | 66500 | 1 | 04/15/2002 |
| Dt*: the contact stated the am/fm radio volume control would not work. also, when raining hard, there was a leak inside the truck that stemmed from the roof of the vehicle. third, the undercarriage was rusted. fourth, the hydraulic brakes were fractured. the contact heard a leak noise and when the brake pedal was depressed, it went to the floor. the vehicle was parked in an idle position and there were no prior warnings. the vehicle was towed to the service dealer, who determined the brake line was rusted, fractured and needed to be replaced. | |||
| 01/01/2004 | 78000 | 1 | 06/01/2003 |
| The dash on my 1999 dodge 2500 pickup truck began to crack a few years back. thinking this was sun damage, i installed a dash cover to prevent further cracking however, the dash has continued to fracture in several places. i fear that if the air bags were ever to deploy, the cab would be filled with shrapnel and shards of plastic from the dash. in researching the automotive forums on the internet, i found this to be extremely common among these trucks. *nm | |||
| STRUCTURE - BODY | |||
| 04/18/2007 | |||
| Tl-the contact owns a 1999 dodge ram 2500. the contact stated that the dashboard cracked into pieces. the contact also stated that the manufacturer would not repair the dashboard even though the air bags were showing. the vin was not available. the failure mileage was unknown and the current mileage was 81,000. the vin was unavailable. sm. | |||
| 04/18/2007 | |||
| Tl- the contact owns a 1999 dodge ram 2500. the contact stated that the dashboard has crack into pieces. the contact stated the manufacturer will not repair the dashboard even though the air bags are showing. the vin was not available. the failure was unknown, but the current mileage was 81,000.rl | |||
| STRUCTURE - BODY - DOOR | |||
| 12/01/2008 | 152000 | 1 | |
| Dash pad cracked. *tr | |||
| STRUCTURE - BODY - ROOF AND PILLARS | |||
| 09/27/2006 | 66500 | 1 | 04/15/2002 |
| Dt*: the contact stated the am/fm radio volume control would not work. also, when raining hard, there was a leak inside the truck that stemmed from the roof of the vehicle. third, the undercarriage was rusted. fourth, the hydraulic brakes were fractured. the contact heard a leak noise and when the brake pedal was depressed, it went to the floor. the vehicle was parked in an idle position and there were no prior warnings. the vehicle was towed to the service dealer, who determined the brake line was rusted, fractured and needed to be replaced. | |||
| STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS | |||
| 12/19/2004 | 1 | 09/25/1998 | |
| Both tailgate support cables snapped (at the same instance) while standing on the tailgate while lifting approx 85 lbs. two individuals were on the tailgate with their total weight approx 390 pounds. the protective cover on the cables was worn but cable fraying was not evident. damaged parts are available. no replacement yet. *jb | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 12/10/2010 | 116225 | ||
| Tl-the contact owns a 1999 dodge ram 2500. the contact was driving approximately 70 mph, and heard a loud rattling noise coming from the front end of the vehicle. the vehicle was taken to an independent mechanic where they informed that the front frame completely rusted beyond repair. the vehicle was not being driven due to the safety hazard involved. the failure mileage was approximately 116,225. js | |||
| 08/14/2006 | 109000 | 1 | 04/09/1999 |
| Dt*: the contact stated while braking from various speeds, there was a clicking noise coming from the front end of the vehicle. it was first taken to a private repair shop, who determined there were cracks throughout the frame on the front end. the vehicle was then taken to a service dealer, who determined that the vehicle would need to be inspected by a factory representative. the manufacturer was contacted and the vehicle was inspected. the manufacturer deemed the vehicle unsafe to be driven. updated 12/18/06. *jb | |||
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||
| 09/12/2000 | 3500 | 24 | 05/12/1999 |
| While backing out of the driveway, the vehicle would intermittently stall. this stalling occurred six times. on one occasion, the dealer replaced the ignition coil, and on another occasion, the consumer kept hearing a pinging sound coming from the engine. the transmission was replaced, and the transfer case was still leaking. there had been a myriad of problems with this vehicle. also, there had been several recalls associated with this vehicle. the consumer claimed that the vehicle was in the shop more than it was in her possession. *ak the vehicle experienced the following: airflow noise/sucked air due to a possible vacuum leak, the passenger mirror vibration due to the bug shields, engine ticking, undershield rusted along with the driveshaft, u-joints, and the bumper, there was rust on the rear box panels, engine ping/noise, the check engine light had come on two times, rear window leakage, transmission did not shift properly/transfer case leaked, hard jumping when in reverse, revvs out more rpm's than normal, engine ping had gotten louder, and there were many times when the engine died. *scc | |||