Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 05/15/2004 | 51200 | 1 | 06/16/2002 |
| My 2002 dodge ram 2500 quad truck dash board started to crack about three years ago. when i checked with my dealer i was told that it would not be covered by warranty. shortly later i was walking in a walmart parking lot and notice a 2001 dodge ram 1500 which had a dash board cracked worse than mine. i then made a trip to many used car lots--i found that seven (7) out of ten (10) 2001+ dodge ram pickups i checked had cracked dashes. i contact dodge with my complaint and what i had observed in other dodge pick ups and asked about any recall for the problem. i was sent the typical form letter that said sorry not under warranty nor recall. now where cracks joined chunks of the dash have fell in leaving gaping holes with jagged edges. i have never had an accident in my truck and god forbid if i should--can just see all the jagged parts of the dash flying and with the force of the airbags just what injures would be received. in fact i have cut the passenger side air bag off for fear of additional injury to my wife in an event of an accident. also mine is not an isolated event--one could spend countless hours reading of the same complaint on the web. but to date dodge has done nothing. i have seen where some dealers have covered half the labor cost--you can rest assured that was from the dealer and not dodge just to maintain good customer relations! this is a safety hazard in that sever injuries could be received from the deployment of the air bags. *tr | |||
| AIR BAGS - FRONTAL | |||
| 05/06/2003 | 20000 | 2 | 04/02/2002 |
| Tl*the contact owns a 2002 dodge ram 2500 turbo diesel. in may 2003 the trailer that was attached to the vehicle detached and forced the contact's vehicle to crash into a brick wall at 60 mph. upon impact, the air bags failed to deploy. also, the seat belt failed near the fastener, but has been repaired. the contact stated that the same year while driving about 40 mph and approaching an intersection a vehicle turned in front of contact's vehicle and he struck the vehicle from the rear passenger side. the air bags failed to deploy. the vehicle's dashboard contained large cracks that he could fit his hand. the dealer stated that this vehicle was out of warranty. the contact stated that the air bags were a major safety issue because they may fail to deploy again if another crash occurred. the current mileage is 42,000 ,and failure mileage was 20,000.*ak updated 05/23/07. *jb | |||