Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 11/01/2007 | 60000 | ||
| The steering in the 2nd generation rams is subpar. they road walk, and get so far out of alignment they can not be properly aligned. this is shown as dodge went from one steering design (a better one) to another in 2000 year trucks. in 2003 they tried to improve on the system but it was not any good. now they are putting on the 2009/10 steering componts on the 2003-2008 trucks leaving the 2000-2002 trucks to suffer from a highly dangerous and unreliable steering setup. the trucks road walk all over the road, the steering constantly shifts and the steering wheel is never truly in the correct position. dodge needs to come up with a redesigned steering replacement for these trucks and stop leaving it up to the owner to fix their mistake! | |||
| 03/24/2011 | 109000 | ||
| The vehical in question is a 2002 dodge ram 2500 pickup.although no failure was experienced, it came very close. steering became very loose and was allowed to go till there was a1/2 inch travel of the steering wheel from side to side. upon inspection and removal of the intermediate shaft it was discovered to have the lower universal joint in complete failure do to corrosion and complete loss of the bearing. the vehicle is out of warranty but dodge was asked to review the case. i was offered a free oil change and was told because the truck was out of warranty they woul;d not offer any assistance. this ia safety issue and should be addressed. looking online there are numerous complains of the this part having to be changed out many times in the cousre of the trucks life. typically any where from 4500 miles and up! | |||
| 05/29/2010 | 120000 | ||
| Tl- the contact owns a 2002 dodge ram 2500. while traveling 2 mph attempting to park the contact noticed that the gear box shaft had shattered under the steering wheel. the vehicle has not been diagnosed and the contact personally replaced the steering shaft. there were no prior warnings. the current and failure mileages was 120000 .bml | |||
| 05/10/2004 | 0 | 1 | 08/23/2003 |
| There has been no failure yet that i know of but i own a 2002 dodge 2500 with the cummins turbo diesel engine. this truck was built with only two (2) grease fittings in the steering gear. this is an insufficent number and will cause premature failure of the ball joints and tie rods. *la | |||
| STEERING - GEAR BOX (OTHER THAN RACK AND PINION) | |||
| 08/02/2002 | 2 | 01/01/2002 | |
| I have been to dealerships in california and find that their job is to rufuse to address problems with truck. no safety defect listed. *ak | |||
| STEERING - GEAR BOX - SHAFT SECTOR | |||
| 08/03/2005 | 1 | 12/01/2002 | |
| Dt: the contact owned a 2002 dodge ram 2500 quad cab diesel. while her husband was driving the steering shaft broke. prior to this she heard a grinding noise, but they never could detect where the problem originated. the vehicle is cufrrently at the dealership and they were going to replace steering gea rbox shaft. during an accident consumer was unable to steer the vehicle. he lost full control of the vehicle. luckily he was pulling into a parking lot. was not going very fast at the time. *ak | |||
| STEERING - LINKAGES | |||
| 05/10/2002 | 1 | 02/28/2002 | |
| Truck wonders all over the road, bump steer. *jb | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 17000 | 1 | 03/01/2002 | |
| The vehicle's tie rods and ball joints experienced problems. please provide any additional information. *nm *mr | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 1 | |||
| Consumer states steering column is defective. *tt | |||
| Upon purchasing vehicle and after accumulating 500 additional miles steering would make a tremendous grinding noise. problem has progressed to turning either direction with same noise problem with additional popping. dealership replaced steering column and shaft with no change in condition. *ak | |||