Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 09/12/2012 | 135500 | 1 | |
| The entire dashboard is cracking and disintegrating. obviously due to substandard material and/or workmanship. this is leaving pieces of plastic with very sharp jagged edges and points covering the top of the dashboard. this is a very dangerous condition as these sharp edges can cut or blind someone in even a minor accident. *tr | |||
| 04/16/2008 | 70000 | ||
| Tl-the contact owns a 2002 dodge ram 2500. the contact stated the entire length of the dashboard exhibited numerous hairline cracks. the vehicle was not repaired. the manufacturer was not made aware of the problem. the approximate failure mileage was 70,000. the vin was unavailable. kmj | |||
| 04/16/2008 | 70000 | ||
| Tl-the contact owns a 2002 dodge ram 2500. the contact stated the entire length of the dashboard exhibited numerous hairline cracks. the vehicle was not repaired. the manufacturer was not made aware of the problem. the approximate failure mileage was 70,000. the vin was unavailable. js | |||
| 05/30/2011 | 88000 | ||
| Tl-the contact owns a 2002 dodge ram 2500. the contact stated the vehicle was parked when he began to perform maintenance on the radio. while performing maintenance, the dashboard began to crumble and the contact noticed the dashboard was cracked and brittle in numerous locations. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was made aware of the failure, but offered no assistance. the failure and current mileages were 88,000. sm. | |||
| 09/19/2010 | 46000 | ||
| Tl- the contact owns a 2002 dodge ram 2500. the contact stated the wedge that holds the spare to break and the spare bounced onto the windshield of truck following the vehicle causing damage. the contact was by the manufacturer that this failure is not under recall. the failure mileage was 46000 and the current mileage was 48000.rl | |||
| 06/16/2005 | 28832 | ||
| Flying sharp objects. from dodge cracking dash. this problem is not caused by sunlight since my truck is parked under cover and is not available to the sun. the sharp shards of plastic break and crack off and make for a very bad place to impact the human body if a saftey restraint were to malfunction or fail completely. the flying debris also poses a risk during an impact or collision. | |||
| 01/13/2010 | 145000 | ||
| Dash board cracking right down the middle from front to back | |||
| 01/01/2004 | 40000 | 1 | |
| Very badly cracked dash on my 2002 dodge ram truck. also-- extreme oxidation on the hood and roofs paint. *tr | |||
| 06/19/2008 | 90000 | 1 | |
| Tl*the contact owns a 2002 dodge ram 2500. the contact noticed that the dashboard was abnormal in june 2008. in september of 2009, he was walking toward the vehicle and noticed a hole in the dashboard and that it was caving inward. the manufacturer advised him that they were unable to offer him any assistance since it was not a safety issue. the manufacturer later stated that they would pay 25% towards the repair if it was repaired at an authorized dealer. the vehicle had not been repaired. the current mileage was approximately 132,000. the failure mileage was approximately 90,000. updated 1/11/09 *cn updated 01/13/10.*jb | |||
| 04/02/2009 | 137000 | ||
| Tl*the contact owns a 2002 dodge ram 2500. the contact stated that the dashboard was cracking, breaking, and falling apart. he noticed chunks of the dashboard falling to the floor. the dealer stated that there was no recall and provided the contact with a repair estimate. he was advised to call the dodge manufacturer. the failure mileage was 137,000. | |||
| 05/27/2004 | 40000 | 1 | |
| I have a 1997 dodge ram pu with the dashboard falling apart thought it was just normal wear and tear until i inherited my father's 2002 dodge ram diesel pu. i noticed a couple of years ago his truck's dashboard was cracking but did not realize the extent until i received the truck last year. the dashboard on both my trucks are in terrible condition with gaping holes in each. both have exposed wiring that you can see from just looking at them. *tr | |||
| 12/11/1997 | 94500 | 1 | |
| Cracked dashboard dodge 2500 pick up lights don't always work. *tr | |||
| 10/30/2002 | 500 | 40 | 09/17/2002 |
| Tl*the contact owns a 2002 dodge ram 2500. the contact stated that the clutch locked up and the vehicle was inoperable. while driving 55 mph, it seems as if the clutch releases and the rpms increase before the vehicle begins to drive normally. the contact took the vehicle to a dealer approximately twelve times, but they can never duplicate the failure. the clutch has been replaced twice. the failure occurs intermittently. the current mileage was 35,000 and failure mileage was 500. updated 01/24/08 *bf the dealer stated wiring plug fuse blown, alarm will go off with key in ignition or not, pdc cover broken, difficult to start in cold weather, noticed a burning smell, and fuel injection. updated 01/24/08 *tr | |||
| 05/15/2004 | 51200 | 1 | 06/16/2002 |
| My 2002 dodge ram 2500 quad truck dash board started to crack about three years ago. when i checked with my dealer i was told that it would not be covered by warranty. shortly later i was walking in a walmart parking lot and notice a 2001 dodge ram 1500 which had a dash board cracked worse than mine. i then made a trip to many used car lots--i found that seven (7) out of ten (10) 2001+ dodge ram pickups i checked had cracked dashes. i contact dodge with my complaint and what i had observed in other dodge pick ups and asked about any recall for the problem. i was sent the typical form letter that said sorry not under warranty nor recall. now where cracks joined chunks of the dash have fell in leaving gaping holes with jagged edges. i have never had an accident in my truck and god forbid if i should--can just see all the jagged parts of the dash flying and with the force of the airbags just what injures would be received. in fact i have cut the passenger side air bag off for fear of additional injury to my wife in an event of an accident. also mine is not an isolated event--one could spend countless hours reading of the same complaint on the web. but to date dodge has done nothing. i have seen where some dealers have covered half the labor cost--you can rest assured that was from the dealer and not dodge just to maintain good customer relations! this is a safety hazard in that sever injuries could be received from the deployment of the air bags. *tr | |||
| 08/16/2007 | 32275 | 1 | 12/10/2002 |
| During a routine stop at red light on 55 mph road the metal brake line ruptured where it is routed along the frame between the gas tank and frame. rusted through, no way to inspect. dealer reported this was a common failure on dodge pick-ups. during this stop the pedal went to the floor, able to pump and get a little front brake, and the abs and brake lights came on in the dash assembly. i crimped the line added brake fluid and limped to local dealer for replacement. dealer knows about problem so dodge has to know and should change material or routing of brake line. george *tr the consumer provided a repair invoice. updated 09/05/07 *tr | |||
| 08/01/2007 | 140000 | 1 | 05/23/2007 |
| Dashboard is decaying. not normal wear, but excessive cracking. same problem is occurring in daughter's dodge pickup. *tr | |||
| 01/05/2007 | 7500 | 01/27/2002 | |
| The dashboard on my 2002 dodge ram pickup has started to crack with no apparent reason. the cracks are growing and there are more populated. | |||
| 05/08/2007 | 52000 | 3 | 01/02/2005 |
| Dashboard cracked in several places on 2002 dodge ram 2500.*ak | |||
| 04/29/2007 | 41000 | 1 | 07/15/2002 |
| No event led to failure. issue is a potential safety issue that has been documented in an investigative report on www.local6.com out of orlando. my 2002 dodge ram 2500 quad cab has a defective dashboard that has begin to collapse. the report referenced documents identical issues leading to everything from electrical shorts and loss of lights during night driving to loss of vehicle operation. problem is apparently widespread, specific to dodge and expanding. most vehicles are older than mine but cracks appear to be starting in the same place and all proceed to collapse. scott cooper was the investigative reporter for channel 6 news. *tr | |||
| STRUCTURE - BODY | |||
| 11/05/2008 | 62000 | ||
| Dash started to crack. now i have a large hole in the dash, several cracks and a small hole in the dash. i also have holes and cracks in the bezel. it is a shame dodge is not replacing the dash. i have a 74 camaro and the dash is not craceed, have a few 95 chevys, a 95 buick, 99 chevy in my family and none of them have the issues with the dash. this is a issue with just about every dodge ram owner of the same year! | |||
| 07/26/2011 | 209070 | ||
| Tl-the contact owns a 2002 dodge ram 2500. the contact stated that the dashboard was cracked. an authorized dealer was notified and referred the contact to the manufacturer. the manufacturer denied any assistance with repairs to the vehicle. the vehicle was not repaired. the failure mileage was 209,070 and the current mileage was 210,000. sm. | |||
| 07/26/2011 | 209070 | ||
| Tl- the contact owns a 2002 dodge ram. the contact stated that there was a crack in the dash board. the dealer referred the contact to the manufacturer. the manufacturer denied any assistance with repairs to the vehicle. the failure was not remedied. the failure mileage was 209,070 and the current mileage was 210,000. nw | |||
| 07/01/2011 | |||
| The dash has several cracks in it. | |||
| 12/17/2003 | 45000 | 1 | |
| Bed started separating from the body of the vehicle on both rear sides. dealer admitted they had a problem with those vehicles. manufacturer was nasty, and indicated that by law they guaranteed vehicle for three years or 36000 miles. *ak *mr | |||
| STRUCTURE - BODY - TAILGATE | |||
| 12/21/2003 | 50000 | 1 | 05/02/2002 |
| Have had nothing but trouble with my 02 ram 2500 truck. rear brake pads had nothing but rust holding the pads in place, had the turbo and fuel pump replaced, u-joints and yoke on 4wd shaft worn out and hanger bearing on rear drive shaft worn out at about 70,000mi, tail gate cable broke after only two years, when clicking from high beam to low beam occasionally all lights go out, cannot use heated mirrors because they will blow a fuse and i won't have any heat, and now all ball joints and tie rod ends are worn and need replaced. i bought this truck new with only 75 miles on it, when i had the fuel pump and turbo replaced at around 78,000 miles, my mileage increased from about 350 miles per tank to about 550 miles per tank of fuel. highway driving is much higher mpg. fuel gage no longer works, empty at half tank of fuel now. was quarter tank and empty. i'm sure the transmission will be next, i've been putting special fluid additive in that, this seems to help with smoothness of shifting and power. never ever will i waste my money on a vehicle made by the big three again. there is a good reason why toyota is taking over the market.*tr | |||
| STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS | |||
| 04/03/2006 | 2 | 08/15/2002 | |
| Tailgate support cable corroded and broke. 8jb | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 12/17/2001 | 1 | 12/17/2001 | |
| The vehicle oscillates violently on cement roads due to stiffness of the frame and wrong wheel base. the dealer is unable to fix the problem. *yh | |||