Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||||
| 05002 | 04/28/2005 | 10015075 | New water pump for 3.7l engine - no longer common with 4.7l. advanced service information #05-002. *tt | 05/17/2005 | |
| 1801705 | 04/21/2005 | 10015060 | Long crank times in ambient temperatures below freezing. *tt | 05/17/2005 | |
| 1801305 | 04/19/2005 | 1801305A | 10015058 | Idle fluctuation/diagnostic trouble codes. *tt | 05/17/2005 |
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| 1803704 | 09/27/2004 | 10010488 | Fuel economy improvement, white smoke on start up, accuracy of fuel mileage in overhead console display. flash. *tt | 11/29/2004 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 06/01/2011 | 60000 | ||
| Tl-the contact owns a 2004 dodge ram 2500. the contact stated that the vehicle stalled while decelerating at low speeds. the contact also stated that the vehicle would not always restart after stalling. the vehicle was towed to an independent mechanic on numerous occasions, but the failure was not diagnosed. some of the engine coils were repaired, but the failure continued. the manufacturer was not made aware of the failure. the failure mileage was 60,000. sm. | |||
| 10/01/2007 | 60000 | ||
| Tl* the contact owns a 2004 dodge ram 2500 diesel. the contact was driving 60 mph and towing a trailer when the alternator warning lamp illuminated and the contact was unable to engage the brakes or steering wheel. the contact stated that he was able to merge to the side of the road and used the electric brakes on the trailer being towed in order to stop the vehicle. the vehicle was taken to the dealer who diagnosed that the water pump barring failed and as a result, the water pump and the fan belt needed to be replaced. the contact mentioned that he had to replace the water pump a total of three times. the manufacturer was not made aware of the failure. the failure mileage was 60,000 and the current mileage was 125,000. | |||
| 10/01/2007 | 60000 | ||
| Tl - the contact owns a 2004 dodge ram 2500 diesel. the contact was driving 60 mph and towing a trailer when the alternator warning lamp illuminated and the contact was unable to engage the brakes or steering wheel. the contact stated that he was able to merge to the side of the road and used the electric brakes on the trailer being towed in order to stop the vehicle. the vehicle was taken to the dealer who diagnosed that the water pump barring failed and as a result, the water pump and the fan belt needed to be replaced. the contact mentioned that he had to replace the water pump a total of three times. the manufacturer was not made aware of the failure. the failure mileage was 60,000 and the current mileage was 125,000. kmj | |||
| 10/01/2007 | 60000 | ||
| Tl - the contact owns a 2004 dodge ram 2500 diesel. the contact stated that while 60 mph that the alternator warning lamp illuminated and he was not able to engaged the brakes or steer the vehicle. the contact stated that he was able to merge to the side of the road and used the electric brakes on the trailer he was towing to stop the vehicle. the vehicle was taken to the dealer who diagnosed that the water pump barring failed as a result the water pump and the fan belt needed to be replaced. the contact mentioned that he had to replaced the water pump a total of three times. the manufacturer was not made aware of the failure. the vehicle was repaired. the failure mileage was 60,000 and current mileage was 125,000. pm | |||
| 07/01/2008 | 70000 | ||
| Tl- the contact owns a 2004 dodge ram 2500. while driving approximately 60 mph when the front end started shaking. the contact stated the shaking occurs intermittently. the vehicle was taken to the dealer where the technicians were unable to diagnose the failure. the contact stated repairs were made but was unaware of the repairs that were made. after those repairs the failure continued. the vehicle was not repaired. the approximate failure mileage was 70,000. ds | |||
| 12/20/2008 | 96663 | 1 | |
| Was driving down icy road and without warning the engine accelerated to near redline, sent the truck sideways and within seconds of disaster the engine finally decelerated and i got control of the truck. after cautiously limping the truck home, lost all throttle response, then after short time was erratic. this is a possible deadly situation if this occurred in the wrong situation. dodge/chrysler needs to address this problem before someone is killed. a code of p2121 and p2123 came up and i have been told the part alone is 530.00 to replace. have not taken any action yet to get this item fixed. will not drive the truck, will have to be towed. not at all impressed with dodge's product and will be the last time i purchase an american made product. vehicle: 2004 dodge ram 2500 4x4 automatic engine: cummins h/o turbo diesel outside temp -10f snowy conditions, *tr | |||
| 12/13/2004 | 20 | 01/30/2004 | |
| Dt: the contact stated while driving the vehicle it stalled intermittently. the vehicle was taken to the dealership multiple times. however, the dealership was not been able to duplicate the problem. the manufacturer has been contacted.*ak | |||
| 01/15/2005 | 7000 | 9 | 09/15/2004 |
| Dt: the head blew on the engine at 7,000 miles. prior to engine light come on. took vehicle to dodge, and mechanic determined that there was a bad plug. the vehicle is at dealer currently, and has been there for 30 days, it has had numerous problems. they have replaced oxygen sensors, the engine head twice , intake manifold, air conditioner, the defective window seals , and catalytic converter. *ak | |||
| 03/05/2005 | 3000 | 1 | 11/21/2004 |
| Dt: vehicle dies while driving and has no stopping power. consumer has taken vehicle to service department and it has been fixed twice. the last time he took it in they didn't want to put it on the machine to check to see if anything was wrong. this happened at least once every week.*ak there was a problem with the front suspension making a clicking/popping noise. even though dealer could not get it to duplicate they tightened the suspension bolts. *tt *nm | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 04/24/2006 | 32000 | 1 | 08/17/2005 |
| First the freeze plug blew out of the engine within 2 months of purchase (which took approx. 30 days for them to fix ) and then (and now ) i'm still running back and forth to the dealership complaining about the wind and water leakage in the front doors , the wind is sometimes so loud you have to yell at each other just to talk in the vehicle. the doors visibly shake while driving, allowing the wind and water in. and h.w. hunter dealership keeps saying there's nothing wrong with the truck. we let them test drive it alone which they did for 600 miles , and claim they heard nothing and then i drove while the district and service managers while in the truck with me they both stated that they could hear the wind but according to them that was normal. so i told they that the commercial advertised a smooth quite ride and this is not either . then once again i contacted chrysler and they said basically it is what it is and deal with it. i think after putting $18,500 down on this truck and still paying for it, it should be as advertised. not to mention the fact that the doors moving like they do has to be a safety issue , because they way they move i feel they are eventually they are going to fly off or something terrible like that. the date i'm using here is the date of the last time i took it in. *nm | |||
| 03/06/2006 | 64000 | 1 | 03/19/2004 |
| Dt*: the contact stated while driving 70 mph a loud bang was heard. the consumer pulled the vehicle off the road and had it towed to the dealership. the dealership determined there was water in the air filter which caused the rod to go through the engine block. the engine needs to be replaced. updated 3/22/2006 - *nm | |||
| 01/16/2006 | 29000 | 12 | 07/22/2005 |
| Dt*: the consumer stated the vehicle intermittently stalled when the gas pedal was lightly depressed. in the mornings when the vehicle is first started, the engine made a pattering sound. when the transmission was shifting gears and the gas pedal was depressed the rpm's ranged at 6,000 and the engine revved. the vehicle was inspected by the local dealership, but the problem could not be duplicated. *jb | |||
| 12/08/2005 | 26300 | 12 | 06/16/2004 |
| 2004 dodge ram 2500 hemi stall w/loss of power steering and brakes. my truck was bought new from hood river dodge, oregon, and has been in for repair because of the engine dying right after accelerating from a stop with loss of power steering and braking. they have had it 9 times starting last april and it has happened 12 times. most of the time in the middle of an intersection and one on a narrow interstate bridge. there are numerous reports on the web of this happening all across the country with 2004 and some 2005 dodge ram trucks and some durangos equipped with the hemi engine. dealer has worked with daimler chrysler tech's and engineers to no avail. dealer says it is chrysler problem and they need to come up with fix. i have contacted the dodge consumer line, 800-992-1997, 9 times. they prompted me to send in card in owner's rights under state lemon laws booklet and i was called on 11/10/05 and told they received the card and would contact me in 7-10 days. i have not been called back so i called 800# again and they said it was in the hands of there zone office, mark hyland, 866-337-7515 ext 3391, where i left a message on 12/22/05. i have also filed 3 nhtsa safety complaints. when i asked the daimler rep named nikki, id 7cs, on 12/22/05 to speak to a supervisor she told me that they did not talk to customers. when i became irate she put me on hold and a man named dante came on and gave me the info about the zone office, what is daimler chrysler and the nhtsa waiting for people to be injured or killed before reacting? i have left messages twice at the zone office and they will not return my calls. *nm | |||
| 08/01/2004 | 1 | 01/01/2004 | |
| Dt: the contact stated while driving vehicle stalled. the dealer replaced a computer chip to correct the problem. the replacement corrected the problem. currently, while the vehicle was idling at a stop or when the brakes were applied quickly, the vehicle seemed like it was going to stall. the manufacturer was aware of the problem, but they were waiting to receive another type of software to install in the vehicle. *ak | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||
| 09/24/2005 | 21122 | 9 | 06/16/2004 |
| Making right turn onto narrow interstate bridge engine died with loss of power steering and braking. this is 9th time it has happened and has been to the dealer 7 times and about 5000 miles ago dealer replaced computer. almost was rear-ended and almost drove into oncoming traffic. there have been complaints like this all over the country with the hemi engine. when is the gov't. going to act before someone is killed. dodge is ignoring the severity of the situation. *jb | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||
| 05/01/2004 | 1 | 1 | 04/11/2004 |
| I purchased a 2004 dodge ram 2500 cummins truck. there are horrible diesel oil fumes entering the cab from the engine compartment. i was first told by the dealer that it was due to the engine being new. after 15,000 miles i was told that they have an oil additive available to 'fix' the problem by making it smell better. my 9 month pregnant wife cannot ride with me. the fumes are horrible and are causing nausea, headaches, and possibly poisoning which i have no way to verify. the smell is so bad i am not sure what to do, but it is completely unacceptible and seemingly very dangerous and could be fatal in the winter months when the windows must be rolled up. i have researched this issue on several online forums and many people are having this issue with the 2003 and 2004 dodge ram cummins 2500 and 3500 trucks. *ak | |||
| 01/22/2004 | 25 | 1 | |
| Consumer complained about fumes permeating the interior of the vehicle. the fumes were causing the occupants to suffer headaches, nausea, and drowsiness when the window was up. *ak | |||
| 03/04/2004 | 100 | 1 | 03/03/2004 |
| Diesel exhaust fumes in cab with heater/ac fan on. many complaints of similar problem from other owners of this model as researched from website forums. problem is documented as esential parts missing from heater/ac system which allows fumes from engine compartment to be drawn into the driver /passenger compartment. probable carbon monoxide hazard to driver and occupants. vin 3dk7ku28c14g171791, manufacture date 12/09/2003. *ak | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||
| 01/15/2005 | 7000 | 9 | 09/15/2004 |
| Dt: the head blew on the engine at 7,000 miles. prior to engine light come on. took vehicle to dodge, and mechanic determined that there was a bad plug. the vehicle is at dealer currently, and has been there for 30 days, it has had numerous problems. they have replaced oxygen sensors, the engine head twice , intake manifold, air conditioner, the defective window seals , and catalytic converter. *ak | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL - CATALYTIC CONVERTOR | |||
| 01/15/2005 | 7000 | 9 | 09/15/2004 |
| Dt: the head blew on the engine at 7,000 miles. prior to engine light come on. took vehicle to dodge, and mechanic determined that there was a bad plug. the vehicle is at dealer currently, and has been there for 30 days, it has had numerous problems. they have replaced oxygen sensors, the engine head twice , intake manifold, air conditioner, the defective window seals , and catalytic converter. *ak | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL - GAS RECIRCULATION VALVE (EGR VALVE) | |||
| 04/04/2010 | 150000 | ||
| Tl*the contact owns a 2004 dodge ram 2500. while driving 74 mph the contact heard a banging sound, within a few seconds a hole appeared near the drive shaft and flames had begun to enter the vehicle through the hole. the contact drove onto the emergency lane and got out of the vehicle, seconds later the entire vehicle was engulfed in flames. the fire department was called to extinguish the fire and a police report was filed for the incident. the manufacturer was contacted and informed the contact that they could not offer any assistance regarding the failure. there were no prior warnings. the current and failure mileages were 150000. | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - MANIFOLD/HEADER/MUFFLER/TAIL PIPE | |||
| 01/15/2005 | 7000 | 9 | 09/15/2004 |
| Dt: the head blew on the engine at 7,000 miles. prior to engine light come on. took vehicle to dodge, and mechanic determined that there was a bad plug. the vehicle is at dealer currently, and has been there for 30 days, it has had numerous problems. they have replaced oxygen sensors, the engine head twice , intake manifold, air conditioner, the defective window seals , and catalytic converter. *ak | |||