Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 01/08/2013 | 134240 | 1 | |
| I was sitting at a stop light and heard a loud snap and a crack in the dashboard snapped out and a piece of plastic also was popped out. *tr | |||
| 07/02/2012 | 95000 | 1 | |
| Got in to the truck and noticed the dash was cracked straight through the middle. *tr | |||
| 07/15/2009 | 65000 | 1 | |
| I have a 2004 dodge ram 2500 with several cracks in the top dashboard. in researching the internet, i read that this is a fairly common problem with dodge vehicles. i also read that the cracks have developed into holes. the debris from the disintegrating dashboards falls into the electrical system and also between moving parts. it has been reported that sunlight entering through the cracks and holes resulted in melted wires and electrical malfunctions. this problem was reported several years ago by several owners. also, a tv station in orlando did an investigative report. this is a safety issues and the dodge should recall and replace these defective dashboards before an electrical malfunction causes a fire or loss of headlights which may contribute to an accident. *tr | |||
| 06/15/2009 | 1 | ||
| 2004 dodge 2500 crew cab truck. the passenger side of the dash is cracked badly and was not a result of abuse or accident. these trucks have a very common issue of the dash cracking and pieces of the dash material coming loose completely. *tr | |||
| 10/15/2007 | 95000 | 1 | 03/01/2006 |
| Dash panel busted/cracked above passenger airbag. *tr | |||
| 05/31/2006 | 49000 | 6 | 11/17/2004 |
| Defective weathers tripping around front doors of my 2004.5 dodge ram truck. dodge did not inform me of defective design and will not repair it at their expense (carbon monoxide inhalation danger). electrical component and wiring harness defects, dealer has not notified me of defects, will not fix them under warranty,(fire hazard). deceptive practices by dodge dealer (kari dodge , kalispell montana). sold me a 7 year 70,000 mile warranty , specifically stating it was not similar to my previous warranty (insurance policy it turned out to be). i paid 1700 dollars for a warranty that does not cover what i was lead to believe it would. *jb | |||
| 09/20/2004 | 11000 | 4 | |
| The weather stripping in the door has been replaced 3 times and needs to be replaced again because they are pinching. the dealership indicated that this could cause leaks, which can result in an electrical failure. the manufacturer was aware of this problem and have re-designed the weather stripping in the newer model year trucks which is made out of a different material but fails even quicker than the original one. *jb | |||
| 12/30/2003 | 1 | 12/30/2003 | |
| The consumer noticed a distinct vibration on the truck that gets worse when traveling highway speeds. *la the dealer/regional service expert attempted to fix the vehicle on numerous occasions and was unsuccessful. the dealer had two other vehicles with the same problem. dodge 2500 2004 *sc *jb | |||
| STRUCTURE - BODY | |||
| 12/18/2011 | 25000 | ||
| Tl* the contact owns a 2004 dodge ram 2500 diesel. the contact stated that the shock absorber lift for the front hood failed, causing the hood to fall and drop on the contact but the contact was uninjured. the contact stated that the failure was most prominent in colder weather and the shock absorber was unable to hold the weight of the hood. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure who advised the contact to take the vehicle to the dealer. the vehicle was not repaired. the failure and the current mileage was 25,000. | |||
| 12/18/2011 | 25000 | ||
| Tl - the contact owns a 2004 dodge ram 2500 diesel. the contact stated that the shock absorber lift for the front hood failed, causing the hood to fall and drop on the contact but the contact was uninjured. the contact stated that the failure was most prominent in colder weather and the shock absorber was unable to hold the weight of the hood. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure who advised the contact to take the vehicle to the dealer. the vehicle was not repaired. the failure and the current mileage was 25,000. kmj | |||
| 12/18/2011 | 25000 | ||
| Tl - the contact owns a 2004 dodge ram 2500 diesel. the contact stated that the hood shock absorber lift gave out letting the hood drop on him. the contact mentioned that during cold weather the gas within the shock absorber contract as a result the lift become weak and it not able to hold the weight of the hood. the contact did not sustained any injuries. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure who referred him to the dealer. the vehicle was not repaired. the failure and current mileage was 25,000. pm | |||
| 11/18/2011 | 120000 | ||
| 2004 dodge ram 2500 diesel 4x4. last friday the driver's door lock actuator just stopped working. cannot open door from the outside with the key fob or by turning the key. the plunger thingy moves up a bit, but not enough to unlock the door - and you cannot pull it up manually. just looked online and there are many many many reports of the same thing. would be interested if there were a covered recall for this | |||
| 08/01/2008 | 50000 | ||
| Ac does not blow cold on passenger side and freezes up losing power; took it to dealer under warranty on two occasions and they said they could not duplicate complaint. i also have taken it to the dealer while under warranty and complained that the drivers door never seals properly and the wind noise is ridiculous! they said they heard nothing and could not duplicate my complaint. i have replaced the rubber door strip which did nothing. the dash board cracked while under warranty and the dealer said that i would have to pay $600 even under warranty. online you can find that dodge clearly had a resin problem for several years causing their plastics to crack prematurely. i have looked online for all of these issues and there are numerous complaints out there for the same problems. no i have no warranty and still all the same issues. | |||
| 03/03/2005 | 40 | 11/29/2004 | |
| Rattle comes from center dashboard area. started approximately 7 months after purchase. 16 months after purchase ratler is still heard and rarely goes away as it did several months ago.*ak | |||
| STRUCTURE - BODY - BUMPERS | |||
| 10/01/2007 | 1 | 09/30/2004 | |
| 2004 dodge ram front bumper was loose. customer states he towed the vehicle to california and back before noticing the bumper. he was thankful the bumper didn't detach while towing the truck. *kb the consumer wanted to tow the vehicle behind his motorhome. the consumer purchased a 10,000 pound blue ox tow bar and the recommended blue ox truck attachment bar to go with the specific tow bar. the consumer noticed the bumper assembly was only attached to the frame with four 7/16 bolts. the bolts were the only thing that held the assembly to the frame with only 1/8 or less metal slotted brackets. the jarring movement of the towing had allowed movement of the brackets at the point of contact with the frame. *jb | |||
| STRUCTURE - BODY - DOOR | |||
| 04/24/2006 | 32000 | 1 | 08/17/2005 |
| First the freeze plug blew out of the engine within 2 months of purchase (which took approx. 30 days for them to fix ) and then (and now ) i'm still running back and forth to the dealership complaining about the wind and water leakage in the front doors , the wind is sometimes so loud you have to yell at each other just to talk in the vehicle. the doors visibly shake while driving, allowing the wind and water in. and h.w. hunter dealership keeps saying there's nothing wrong with the truck. we let them test drive it alone which they did for 600 miles , and claim they heard nothing and then i drove while the district and service managers while in the truck with me they both stated that they could hear the wind but according to them that was normal. so i told they that the commercial advertised a smooth quite ride and this is not either . then once again i contacted chrysler and they said basically it is what it is and deal with it. i think after putting $18,500 down on this truck and still paying for it, it should be as advertised. not to mention the fact that the doors moving like they do has to be a safety issue , because they way they move i feel they are eventually they are going to fly off or something terrible like that. the date i'm using here is the date of the last time i took it in. *nm | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 10/01/2007 | 1 | 09/30/2004 | |
| 2004 dodge ram front bumper was loose. customer states he towed the vehicle to california and back before noticing the bumper. he was thankful the bumper didn't detach while towing the truck. *kb the consumer wanted to tow the vehicle behind his motorhome. the consumer purchased a 10,000 pound blue ox tow bar and the recommended blue ox truck attachment bar to go with the specific tow bar. the consumer noticed the bumper assembly was only attached to the frame with four 7/16 bolts. the bolts were the only thing that held the assembly to the frame with only 1/8 or less metal slotted brackets. the jarring movement of the towing had allowed movement of the brackets at the point of contact with the frame. *jb | |||
| STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS | |||
| 02/29/2004 | 6500 | 1 | 10/31/2003 |
| 2004 dodge ram 2500 4x4 pickup caught on fire underbody and was completely totaled.*ak | |||