Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| FUEL SYSTEM, DIESEL | |||||
| 18-011-11 | 02/18/2011 | 10038104 | Ready | 06/09/2011 | |
| 18-011-11 | 02/18/2011 | 10038104 | Chrysler group: there are diagnostic enhancements for the fuel system. *rm | 06/09/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL SYSTEM, DIESEL | |||
| 03/01/2007 | 27000 | ||
| 2005 dodge 2500 diesel. starting at aprox. 27,000 miles, the truck began to idle roughly and was increasingly harder to start. at about 30k miles, the truck was taken to the dealership for repair. after about a week, the dealership informed us that the fuel was not diesel in the truck, and they did not know what it was. in fact it was diesel from our very own tank, and our fuel salesman told them it was ulsd, with a mountain dew appearance for highway. the dealer removed the fuel from the truck and replaced it with their own, only to then tell us we ruined the entire fuel system, which would need to be replaced at a cost of @ $14,000. then they added that we had voided the vehicle warranty from contamination. we took the truck directly to cummins, who diagnosed 2 faulty injectors and replaced them at a cost of @$1700. the truck ran fine for 3 years, then same trouble again, took it back to dodge at our mechanics request, and got the same total replacement scenario. went back to cummins yesterday, where they service tech told me 1. dodge buys the engines from cummins just above cost, and carries the entire warranty, 2. dodge locked cummins out of the engines through programming and different plug connector 3. he had many people with the same experience as we did, turning the problem back on the owner and refusing service. he said in fact he did not know of dodge honoring engine warrantees at all, and it was a sore issue for cummins reputation. cummins sent us to a third party, were the truck is now. while talking to dodge corporate the first time around, they told me they count on their dealers to be the eyes and ears of the company and leave it to them to decide warranties. it is not right to void over a faulty component, one which the dealer could not even diagnose. if i took it to a regular mechanic for a spark plug and they told me i needed a new engine, that would show extreme negligence. | |||
| 06/22/2009 | 100000 | ||
| Tl*the contact owns a 2005 dodge ram 2500. on june 21, 2009, the holder failed and detached from the fuel injection line. the failure occurred without warning. since the part is in demand, there are no dealers that currently have it available for purchase. the failure mileage was 100,000. | |||
| 03/19/2007 | 42218 | 1 | 01/06/2007 |
| 2005 dodge diesel truck under warranty. one day the truck stalled out. took it to anniston lincoln dodge of anniston al. they had it for 16 days. they called and said the lift pump was the problem and was replaced under warranty. next they called and said replacing the lift pump did not resolve the problem. next they said they were stumped and had referred it to chrysler. chrysler told them it was contaminated fuel and recommended replacement of the entire fuel system. the dealer gave me a parts list totaling $11,000. before i committed to a large project like that, i requested that a fuel sample be taken and analyzed. the dealer said they did not do that and did not know where it could be done. the truck still had a fuel priming problem that was not addressed. they said if the fuel system was going to be replaced anyway; the priming problem would be repaired. they charged me $1700.00 for their efforts. i decided to take the truck to bill stafford pontiac-cadillac-gmc of talladega al. this was the dealership where i had purchased the truck. they had the truck for 17 days. an $11,000 repair warranted a second opinion to at least confirm the path forward on the repair. i also requested a fuel sample be taken, but they also said that they did not do that and did not know where fuel could be analyzed. bill stafford had the truck for 17 days. during this time, they eliminated fuel contamination as the problem. their diagnosis was that there was a fuel priming problem. they then informed me they did not have the tools for repair or further diagnosis i was welcome to come and tow my truck someplace else. they did not charge me anything for their efforts. next i took it to miller-sutherlin automall of pell city, al. the truck was at this dealer for 10 days and they called me to come and get my truck because i was wasting their time. it already had a star case #9258138 (a result from the first repair attempt) for contaminated fuel. *tr | |||
| FUEL SYSTEM, GASOLINE | |||
| 04/18/2012 | 100202 | ||
| Driving home from work i noticed a strong smell of diesel fuel in the cab, looking in the rearview mirror i noticed that all the cars behind me had slowed down to a distance of approx. 300 feet and white smoke trailing behind the truck. when i had the chance i pulled over in a store parking lot and exited the cab to see fuel pouring out under my truck and white smoke coming out from the left front wheel well. i had the truck towed to closest dodge dealer where they discovered the number 4 injector line had ruptured and coated the whole engine bay. they also indicted that i was lucky that this did not cause a fire or possibly an accident from the fuel spilling on the roadway. while reading a cummins forum online i have discoved this to be a fairly common problem. | |||
| 11/14/2005 | 2 | ||
| I was in a single car accident on november 14, 2005 in a 2005 dodge ram pickup truck . i hit a deer and then hit a tree going 45-50 mph. my air bag did not deploy and the fuel switch did not turn off. i do not understand why the airbag did not deploy as it should have. *nm | |||
| FUEL SYSTEM, OTHER | |||
| 06/11/2010 | 131261 | ||
| While driving home from work friday the #4 fuel tube that comes from the fuel bar and goes into the injectors started leaking causing diesel to leak over my entire motor and undercarriage of vehichle. i drove the vehicle about 20 miles as i did not know there was a leak. i could see smoke coming from what i thought was my exhaust behind the truck but then noticed my fuel gage started going down quickly and when i made it home smoke started coming from under hood. an extreme amount of smoke. about 10 gallons of diesel was leaked out. this could have ignited and / or exploded causing serious injury or death to myself and surrounding vehicles / homes. i was able to find the leak and purchaed replacement part from my local dodge dealership. the parts department told me the #4 tube, which is the one i replaced, was very common to leak. if this is very common...something should be done. if one tube is common to leak all others are questionable as well. the part cost me $52.60 plus labor to change. | |||
| FUEL SYSTEM, OTHER - FUEL INJECTION SYSTEM | |||
| 12/01/2005 | 2 | 06/11/2005 | |
| The consumer experienced sudden acceleration in his 2005 dodge ram 2500 quad cab. *nm the consumer also stated the vehicle was becoming difficult to start, so he replaced the fuel filter. the consumer dropped the vehicle off at the dealer. the dealer informed the consumer, they could not get the vehicle started, because the fuel was contaminated with a fluid that was real dark. the consumer had the vehicle towed to another shop where he was then told there was a lot of rust in both manifolds and the head, but the fuel looked fine. the mechanic recommended the injectors be replaced. since the replacement of the injectors the vehicle is now drivable. *jb | |||