Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION - LEVER AND LINKAGE - COLUMN SHIFT | ||||||||||||||||
| 05V462000 | DAIMLERCHRYSLER CORPORATION | from 06/01/2002 to 07/31/2005 | V (Vehicle) | 250433 | 03/20/2006 | ODI | CHRYSLER GROUP LLC | 10/06/2005 | 10/06/2005 | |||||||
| Defect Summary | On certain pickup trucks equipped with diesel engines and automatic transmissions, in an attempt to exit the vehicle quickly without shutting off the engine and removing the key, the driver may inadvertently leave the automatic transmission shift control in indicated reverse. | |||||||||||||||
| Consequence Summary | This error is an unintended action that may result in a lack of transmission park pawl engagement and possibly delayed rearward movement of the vehicle. | |||||||||||||||
| Corrective Summary | Dealers will perform a software modification to equip these vehicles with an out-of-park alarm. owners may contact daimlerchrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Daimlerchrysler campaign no. e17.this action is deemed a safety improvement campaign and is not being conducted under the safety act.the company has informed nhtsa that it will provide the modifications described above free of charge. | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN | |||||
| 2101505 | 09/01/2005 | 10017000 | 45rfe/545rfe trans - delayed engagement due to cooler return filter replacement. *sc | 10/20/2005 | |
| 2101605 | 09/01/2005 | 10017001 | Rfe transmission - delayed engagement after an extended off period. *sc | 10/20/2005 | |
| 05009 | 06/03/2005 | 10016906 | Rapid response transmittal#05-009-transmission drain plug . the drain plug may not have been tightened to specifications. *sc | 10/14/2005 | |
| POWER TRAIN - MANUAL TRANSMISSION | |||||
| 2100907 | 05/24/2007 | 10022003 | 1-2 shift hunt at light throttle. *kb | 06/28/2007 | |
| 2100606 | 03/11/2006 | 10019633 | Transmission jumps out of reverse. *tt | 04/12/2006 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | ||||||
| EA04025 | CHRYSLER GROUP LLC | 08/26/2004 | 12/22/2005 | FALSE PARK | 05V462000 | |
| The subject vehicles are heavy duty pickup trucks with diesel engines and automatic transmissions commonly used for commercial and work purposes.a column mounted shift lever is used for gear selection and an electronic prndl on the instrument panel provides gear position information to the driver.the subject vehicles are also equipped with a brake-transmission shift interlock that prevents the shift lever from being moved from the park position (when the engine is on) unless the brake pedal is depressed and an ignition-shift interlock that prevents key removal unless the transmission is in the park position.complainants generally report that the vehicle was being operated in a forward gear and brought to a stop through brake application on alevel surface, at which time the operator moved the shift lever to engage the park position.the operator then opened the driver side door and, without verifying park engagement (e.g., prndl gear indication), securing the park brake, or turning the engine off, exited the vehicle.initially, no vehicle movement was apparent, however, a short time later, typically reported as 10 to 30 seconds, the vehicle moved rearward under engine power.the incident often ended in a vehicle crash, and sometimes involved serious injury.two fatalities are alleged.odi | ||||||
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | ||||||
| PE05027 | CHRYSLER GROUP LLC | 05/16/2005 | 11/03/2005 | ENGINE STALL | ||
| On may 16, 2005,odi opened preliminary evaluation pe05-027 to investigate complaints of engine stalling in model year 2004-05 dodge durango suvs and ram 1500 series pickups equipped with the 5.7l v8 engine.information provided by daimlerchrysler during pe05-027 indicated that a large percentage of the complaints are related to an idle undershoot condition that may cause the engine to stall during turning maneuvers.in february 2005, daimlerchrysler revised the powertrain control module software in production vehicles and issued a technical service bulletin (tsb 18-013-05) releasing the new software as a service remedy for the idle undershoot condition.the bulletin was superceded by tsb 18-013-05a in april 2005.daimlerchrysler believes that the failure rate for stalling while driving due to the idle undershoot condition is low and that the bulletin has adequately addressed the problem. since pe05-027 was opened, odi has continued to receive complaints from owners of the subject vehicles who allege experiencing engine stall incidents under all types of driving conditions.in some instances the stalling has continued after the vehicle received the service bulletin repairs.this investigation has been upgraded to an engineering analysis (ea05-018) to further assess the scope, frequency, and safety consequences of the alleged defect in dodge durango and ram 1500/2500/3500 series pickup trucks. | ||||||
| EA05018 | CHRYSLER GROUP LLC | 11/02/2005 | 08/29/2007 | ENGINE STALL | ||
| Analysis of the complaint, field report and warranty data shows that the majority of stalling incidents in the subject vehicles appear to be related to the engine calibration concerns that daimlerchrysler addressed with service bulletins releasing revised pcm software.analysis of the complaints and odi's survey of owners of vehicles that received engine management software updates under tsb #18-013-05 show that these stalling incidents have the following characteristics: - they occur at low speeds, often during parking lot ordriveway maneuvers; - they occur during decelerations, such as braking for a stop sign or traffic signal; and - the operator is almost always able to immediately restart the vehicle.when compared with other safety defect investigations and recalls of conditions that result in stalling during low-speed deceleration with immediate engine restart possible, the failure rate in the subject vehicles is low.analyses of complaint and warranty data also show a declining trend.accordingly, this investigation is closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.see document file for additional information regarding this resume. | ||||||
| POWER TRAIN - AUTOMATIC TRANSMISSION - GEAR POSITION INDICATION (PRNDL) | ||||||
| EA04025 | CHRYSLER GROUP LLC | 08/26/2004 | 12/22/2005 | FALSE PARK | 05V462000 | |
| The subject vehicles are heavy duty pickup trucks with diesel engines and automatic transmissions commonly used for commercial and work purposes.a column mounted shift lever is used for gear selection and an electronic prndl on the instrument panel provides gear position information to the driver.the subject vehicles are also equipped with a brake-transmission shift interlock that prevents the shift lever from being moved from the park position (when the engine is on) unless the brake pedal is depressed and an ignition-shift interlock that prevents key removal unless the transmission is in the park position.complainants generally report that the vehicle was being operated in a forward gear and brought to a stop through brake application on alevel surface, at which time the operator moved the shift lever to engage the park position.the operator then opened the driver side door and, without verifying park engagement (e.g., prndl gear indication), securing the park brake, or turning the engine off, exited the vehicle.initially, no vehicle movement was apparent, however, a short time later, typically reported as 10 to 30 seconds, the vehicle moved rearward under engine power.the incident often ended in a vehicle crash, and sometimes involved serious injury.two fatalities are alleged.odi | ||||||
| POWER TRAIN - AUTOMATIC TRANSMISSION - LEVER AND LINKAGE - COLUMN SHIFT | ||||||
| EA04025 | CHRYSLER GROUP LLC | 08/26/2004 | 12/22/2005 | FALSE PARK | 05V462000 | |
| The subject vehicles are heavy duty pickup trucks with diesel engines and automatic transmissions commonly used for commercial and work purposes.a column mounted shift lever is used for gear selection and an electronic prndl on the instrument panel provides gear position information to the driver.the subject vehicles are also equipped with a brake-transmission shift interlock that prevents the shift lever from being moved from the park position (when the engine is on) unless the brake pedal is depressed and an ignition-shift interlock that prevents key removal unless the transmission is in the park position.complainants generally report that the vehicle was being operated in a forward gear and brought to a stop through brake application on alevel surface, at which time the operator moved the shift lever to engage the park position.the operator then opened the driver side door and, without verifying park engagement (e.g., prndl gear indication), securing the park brake, or turning the engine off, exited the vehicle.initially, no vehicle movement was apparent, however, a short time later, typically reported as 10 to 30 seconds, the vehicle moved rearward under engine power.the incident often ended in a vehicle crash, and sometimes involved serious injury.two fatalities are alleged.odi | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 11/30/2008 | 20000 | ||
| Tl*the contact owns a 2005 dodge ram 2500 diesel. the vehicle was purchased brand new. in 2006, the vehicle rolled away on its own while in park. the dealer stated that the vehicle was included in nhtsa campaign id number 07e009000 (power train: automatic transmission: lever and linkage: column shift). the dealer stated that the failure was normal; however, they installed an alarm to warn the contact when the vehicle was going to roll. several weeks later, she parked the vehicle and turned the ignition off and the vehicle proceeded to roll. the contact attempted to stop the vehicle and injured her right arm in the process. she took the vehicle back to the dealer and they stated that the 2500 diesel's were made for farmers. she does not now how to use the vehicle and believed that she must have left the engine running when the failures occurred. the alarm only warns the contact while the vehicle is in park. a report was filed with the manufacturer and they advised her to take the vehicle to back to the dealer. the current mileage was 41,000 and failure mileage was 20,000. | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 08/05/2005 | 10000 | ||
| Tl- the contact owns a 2005 dodge ram 2500 quad. while the vehicle was parked the contact noticed there was power steering coolant leaking underneath it. the vehicle was taken to the dealer for diagnostic testing. the technicians stated the power steering line needed to be replaced. the vehicle was repaired. the transmission lines were cracked and needed to be replaced prior to repairing the vehicle. the computer in the transmission was reprogrammed. the vehicle was repaired. the contact stated upon purchasing the vehicle there were several failures. the manufacturer was made aware of the failures. the approximate failure mileage was 10,000. rvk | |||
| 10/18/2008 | 32750 | ||
| Tl*the contact owns a 2005 dodge ram 2500. the contact received a recall notice for nhtsa campaign id number 05v462000 (power train:automatic transmission:lever and linkage:column shift) and scheduled an appointment with the dealer. the dealer stated that they did not have the software to perform the recall repair. the current mileage was 33,076 and failure mileage was 32,750. | |||
| 04/06/2007 | 1 | ||
| 2005 dodge ram 2500 rolled back while parked and hit another vehicle. consumer states that the vehicle rolled backward and hit the other vehicle. consumer's insurance company would like reimbursement for paying for the repairs due to a recall sent out regarding the vehicle slipping out of park.* kb | |||
| 10/20/2007 | 46279 | 1 | 11/23/2005 |
| Was in my dodge truck in a parking lot. started vehicle and pulled forward about 6 feet and felt like i had run over a bottle or can. i stopped the truck, put the truck in park and looked at the indicator to make sure it was in park. with the engine running i began to exit the vehicle and after 1 foot was on the ground the horn started to blow and the vehicle went into reverse. it traveled backwards for about 8 feet before i could enter the vehicle and engage the brake. as it was going in reverse, the door hit a concrete pillar used to support parking lot lights and bent the door forward considerably past the point of normal opening. the door will have to be replaced along with some additional body work. *tr | |||
| 06/01/2005 | 2 | 08/30/2004 | |
| 2005 dodge pickup with park problems. customer states her husband put the truck in park and left it running and it starting rolling backwards. she states that the truck knocked her husband down. *kb the dealer informed the consumer there was nothing wrong with the park gear. the consumer received a recall in the mail relating to the problem she and her husband experienced twice and is requesting reimbursement for the damages incurred to their vehicle as a result of the malfunction. *jb the consumer check the box as being injured, however, the descriptions says he was not injured. updated 10/03/07. *jb | |||
| 09/12/2007 | 0 | 06/22/2007 | |
| Tl*the contact owns a 2005 dodge ram 2500. the contact stated that nhtsa campaign id number 05v462000 (power train:automatic transmission) applies to his vehicle, but he does not want the software modification work performed as mentioned in the recall notice. the dodge dealer has been notified. there had been no failure to date. the current mileage was 25,000. | |||
| 04/07/2007 | 23756 | 2 | |
| Transmission came out of park while vehicle was not running. vehicle was parked on slight incline in a busy store parking lot. about 30-45 seconds after walking into store vehicle rolled across parking lot. sales woman came and informed me. needed recall repairs, but vehicle was not running. campaign was for vehicle running. this the 2nd time this happened.*ak | |||
| 01/01/1901 | 1 | ||
| 2005 dodge truck customer states that the dealership refuses to repair or perform the necessary recall installments**cc the consumer received a recall regarding the out-of-park alarm system. *jb | |||
| 01/09/2007 | 1 | ||
| 2005 dodge ram 2500 customer took car in for recall and was charged when letter stated modification should be done with no charge. **cc the consumer stated the dealer charged him because they had to reconnect his xm satellite radio to complete the recall. *jb | |||
| 02/14/2007 | 25000 | 1 | |
| Tl *- the contact called regarding the 2005 dodge ram 2500. the contact stated that he left the vehicle running and exited the vehicle. he walked approximately 20 ft when the vehicle accelerated in reverse and struck a light pole. there was damage to the driver's door and the front and rear bumper. there were no injuries. the failure mileage was 25,000. the contact had not taken the vehicle to dealer for diagnosis. after the incident, the contact received recall 05v462000 concerning the power train : automatic transmission. *ak updated 03/30/07. *jb | |||
| 01/01/1901 | 1 | ||
| Consumer complaint concerning the out of park alarm. *ts the consumer received the recall for the installation of an out of park alarm. the software modification will help ensure that the consumer has properly placed the shifter lever into the park position before attempting to exit the vehicle. the out of park alarm, which is the blaring of the horn, is only linked to the driver's door. if any of the other doors were opened while the vehicle was out of park the driver would not be notified. recall number 05v462000 . *nm | |||
| 11/17/2005 | 6000 | 20 | 06/30/2005 |
| (1)i put the shift selector in 'park' got out of my truck, opened the tail gate started to unload cargo (2) the transmission shifted into reverse and the truck tried to run over me (3) i got out of the way and stopped the truck. it has happened many times since then but since i expect and anticipate the incident it is without consequence. *jb | |||
| 10/10/2006 | 24000 | 1 | 02/01/2005 |
| Dt*: the contact stated that recall # 05v462000 pertaining to the power train: automatic transmission was a cover up for the diesel park problem. by installing an alarm that only activated when the door was opened does not alleviate the problem. this action by the manufacturer was to avoid fixing the real problem. the service dealer and manufacturer were notified. | |||
| 05/10/2006 | 1 | ||
| Vehicle type : 2005 dodge 2500 diesel automatic transmission. truck was recalled for a problem with transmission not going into park. the fix was to install an alarm that sounds the horn when the truck is in reverse, driver's door is open and the foot brake is released. this is the condition a truck driver would use when hooking up to a boat, utility trailer or a rv. this is not a fix for the real problem but generates more problems by making it very hard to look to the rear out of the door when backing up to make a hookup with out the horn sounding. it is causes a problem in camps sites and boat ramps where backing up and needing to look out the door for safety. *jb | |||
| 09/05/2006 | 1 | 07/01/2005 | |
| Dt*: the contact stated the vehicle was in park and without changing gears went into reverse and crashed into another vehicle. the vehicle was not taken to a service dealer to address the problem and a police report was not taken.*ak | |||
| 08/01/2006 | 1 | 12/01/2004 | |
| 2005 dodge 2500 consumer received recall for gear shifter. mechanic did not repair the issue. *kb the consumer was informed by the manufacturer that the recall had been completed and nothing else could be done. the consumer stated the original defect had not been corrected. the consumer noticed that the vehicle was becoming more difficult to shift into park and sometimes when he opens the door while backing up the horn does not sound. therefore, the original safety hazard still exists. the consumer assumed the dealer was going to adjust the shift linkage, but he soon discovered, they had done nothing to the shifter. *jb | |||
| 07/18/2006 | 18000 | 1 | 03/17/2005 |
| Dodge refuses to fix a problem for which there is a service bulletin #2101605 i have been three times to get something done. the dealer says i am not covered by the bulletin, but that i do have the problem. the dealer called dodge and they will not approve the repair. they say it is okay to have a 4 to 10 second delay in the transmission being operable when shifted into gear. the engines revs up and the truck rolls, until it finally catches into gear. i have 24,000 miles on my 2005 ram 2500. i told them (on the third visit july 18) that i became aware of the issue being known about after some one told me it was a common problem. dodge said they were unaware of it up until i provided proof otherwise. i need my vehicle fixed. my problem is getting worse. what good is my warranty when they will not fix a significant defect? *nm | |||
| 05/01/2006 | 1 | 08/01/2005 | |
| Consumer 2005 dodge ram 2500 slipped out of park in to reverse. *ts the consumer stated the recall work had already been performed, however, the vehicle still slipped into reverse, the alarm did however activate, but it didn't warn the consumer before he exited the vehicle, which was suppose to activate once the consumer left the door open. *jb | |||
| 05/01/2006 | 13775 | 1 | 05/01/2005 |
| Dt*: the contact stated a recall remedy was performed. nhtsa recall # 05v462000, regarding power train: automatic transmission. the remedy that was performed is a horn blowing alarm alerting the vehicle it is not in park. when the vehicle is in reverse and the driver's door is opened the horn blows to alert the driver. also, when the vehicle is in park and the vehicle is exited, when it is put into reverse and the door is closed the alarm will sound until the vehicle is put back into the park position. updated 06/12/06. *jb | |||
| 04/10/2006 | 11000 | 1 | 01/21/2006 |
| Dt*: the contact stated while using the tow haul button, the button engaged into the wrong gear. this was especially hard to maneuver when declining and towing a trailer. the vehicle was speeding up instead of down shifting. it was taken to the dealer for inspection; however, the dealer determined the vehicle was designed that way and operated correctly. | |||
| 03/28/2006 | 1 | 05/31/2005 | |
| 2005 dodge ram with diesel and automatic transmission. received a recall notice march 28, 2006 that will add alarm function if driver door is opened, engine running and vehicle not in park. this is not a fix to a problem reported by others that the vehicle will inadvertently shift into reverse with the shifter indicating park. if there is a problem with the shifter mechanism, it must be fixed. many drivers backup the last foot or two with drivers door open when connecting truck to a trailer. the proposed fix in the recall makes the vehicle less usable. i would not have purchased this new truck if i had been aware of the rube goldberg bandaid patch rather than fixing the shifter problem. i would encourage nhtsa to disapprove the current recall and demand that the problem be solved with a functional shifter mechanism. i consider the fix proposed by the recall to be totally unacceptable and refuse to have it incorporated on my truck because it makes connecting to a trailer more difficult and time consuming. i have not had a problem with my truck but now always set the parking brake when getting out of the truck because of uncertainty of the shifter. *jb | |||
| 03/28/2006 | 5 | 02/10/2005 | |
| My 2500 dodge ram diesel 2005 has a factory recall for not going all the way into park although seems as though it is in park. the dealership is too far away for me to drive there and they are not providing me with any assistance in getting my vehicle to the dealership to have this recall repaired. i have no means of getting my vehicle to the dealership for repair of this defect. i have noticed this problem with my vehicle before receiving the recall letter in the mail. *jb | |||
| 03/27/2006 | 8000 | 1 | 09/01/2005 |
| Dt*: the contact stated a nhtsa recall # 05v462000, concerning the automatic transmission was received. however the vehicle did not have the problem associated with the recall. the vehicle has not been taken to the dealership because the contact does not approve of the manufacturers remedy. | |||
| 09/14/2005 | 3700 | 1 | 07/16/2005 |
| I purchased a 2005 ram 2500 in july. i had a similar problem with mine jumping from park to reverse. no people were hurt, but it destroyed the entire side of my pickup. when it jumped from park to reverse the truck went across the street and hit another truck. this issue happened a few time before, but i was in the truck these times. i think dodge has a serious problem to take care of before someone gets killed. now my truck has been in the body shop longer than i got to drive it. hope dodge is going to take care of all of us. an independent investigator has looked at my truck and chrysler is supposed to contact me with the results of his investigation. *jb | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - GEAR POSITION INDICATION (PRNDL) | |||
| 11/29/2006 | 1 | 06/22/2005 | |
| On certain pickup trucks equipped with diesel engines and automatic transmissions, in an attempt to exit the vehicle quickly without shutting off the engine and removing the key, the driver may inadvertently leave the automatic transmission shift control in indicated reverse. consequence: this error is an unintended action that may result in a lack of transmission park pawl engagement and possibly delayed rearward movement of the vehicle. remedy: dealers will perform a software modification to equip these vehicles with an out-of-park alarm. owners may contact daimlerchrysler at 1-800-853-1403. dodge is saving a bundle of money by going this route.....instead of fixing that slippery indent between park and reverse selector positions we have to live with a horn blowing. i sometimes need to open my door while backing up. now i have to listen to a horn blowing as well as my neighbors. tell chrysler there are putting a band aid over an open would that needs stitching. *nm | |||
| 07/12/2006 | 26000 | 8 | 06/13/2005 |
| Vehicle was recalled to remedy failure to go into park. mfr's. solution was to make the horn blow if the truck wasn't firmly in park. this was never explained to me, and i thought the horn blowing was an electrical problem in the steering column. if the dealer doesn't take the time to explain the so-called fix to the vehicle owner, it's a useless exercise. as far as the horn warning goes, this is only a band-aid on a serious problem. the hazard still exists. *nm | |||
| 08/15/2005 | 2000 | 1 | 02/19/2005 |
| Dt*: the contact stated while the vehicle's gear position indicator was in park the vehicle rolled backward. while standing outside of the vehicle with the engine running it rolled and hit a parked vehicle. although the gear position indicator was in park, when the indicator was inspected after the incident, the position indicator was found in reverse. the police filed a report at the scene. however, no injuries were reported. the vehicle sustained damage to the bumper with additional property damage to the other vehicles. the vehicle was taken to the local dealership for inspection. the dealership could not duplicate the problem. the contact claimed wife was in the passenger's seat at the time of crash, but could not get to gear shift in time to stop vehicle.,she had left arm in a sling due to rotator cuff surgery. the vehicle continued to have the problem of the gear shift jumping into reverse. the indicator definitely wa sin park momentarily before changing back to reverse. the contact's liability insurance paid for repairs to the other vehicle in clash , and the insurance premium increased as a result of the accident. also, the contact enclosed a copy of the safety recall notice which he received from daimler/chrysler. he felt damage to the vehicle has not been repaired , and he felt this was a dodge problem. *ak | |||
| 11/22/2005 | 14200 | 3 | 05/26/2005 |
| Dt: the contact stated when putting vehicle in the park position the selector will indicate park, but must be careful because sometimes it will say that it was in park but actually it will be in another gear. this could result in an accident. while backing up he put the vehicle in park, got out of the vehicle, and vehicle started rolling and hit the garage door. he contacted the dealership and manufacturer. the vehicle is under warranty.*ak | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - LEVER AND LINKAGE - COLUMN SHIFT | |||
| 10/23/2007 | 15000 | 1 | 10/04/2005 |
| I received a safety recall notice from daimler chrysler stating that i need to have an out-of-park alarm system installed to correct a shift lever issue. model years 2003 through 2005 heavy duty pickup trucks with automatic transmissions and a diesel engine are affected. i am appalled at this obvious inadequate attempt to correct a shift lever issue. chrylser's fix is nothing more than an annoying idiot alarm used to mask the real problem. i refuse to have this alarm installed on my truck. *tr | |||
| POWER TRAIN - DRIVELINE - DRIVESHAFT | |||
| 09/02/2007 | 26000 | 1 | 09/02/2005 |
| I was driving on an access road with my wife when a vehicle pulled out in front of me. i hit the brakes to avoid hitting the other vehicle. i maintained control of our vehicle and stayed in the same lane not hitting anything, but we heard a pop and the vehicle started shaking making it hard to control. i could not keep the steering wheel straight anymore. then we smelled a burning odor and heard something scraping the ground. we pulled over and saw that the 4 wheel drive shaft was hanging down. we then talked with the service advisor and he informed us in his opinion that this was the result of an accident and we would have to file under our insurance. we looked at the damage and saw a small dent in the front differential casing, broken drive shaft, two suspension arms bent, and dent in oil pan from the axle being pushed back. we informed the service advisor that we did not hit any vehicle or any objects in the roadway. we are not going to make a false claim on our insurance for something that is a manufacturing defect with the truck. the service advisor believes that we hit something which made the small dent in the differential casing and this caused all the other damage described above. there is no way a small dent in the differential casing could cause all the damage that occurred. this dent could have occurred from a rock hitting it; it is a very small dent. if we would of hit something, there probably would have been damage to the front bumper and transmission as well which sits lower than the differential. also, if we hit the differential, which is made from aluminum, there probably there would have been a substantial amount of damage to it. his theory does not make sense to us. we believe there could be a defect with the suspension bars on my vehicle. also the drive shaft could have catapulted us causing a serious collision and injuries to us. *jb | |||