Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EXTERIOR LIGHTING | |||
| 11/23/2011 | 93500 | ||
| This incident involved failure of the headlight switch as described in safety recall #819 for 1995-1997 model vehicles, resulting in smoke and melting of connector and wires. inaction by dodge and a copy of the complaint follows: thank you for contacting the ram customer assistance center in regards to your 1998 ram 3500. your concerns, particularly in view of the expense and inconvenience involved in this issue, are understandable. however, your request for consideration in this matter must be declined, because the vehicle in question has exceeded the time or mileage limitations of the manufacturer's warranty at the time the expense was incurred. although a more favorable reply could not be provided, sharing your concern with us is appreciated. thanks again for your email. sincerely, jennifer customer service representative ram customer assistance center for any future communications related to this email, please refer to the following information: reference number: 21625558 email case number: 2649160 reply link: http://www.chrysler.com/wccs/brand_forms/us/reply.jsp?trk_id=kmm7555581v19546l0km& original message follows: ------------------------ us customer service - dodge brand site brief description: recall #819 headlight switch failure comments: although my dealer rep said that recall #819 did not apply to my vehicle, i experienced an identical failure on november 23, 2011 after driving the vehicle for 16 hours with the headlights on. the headlight switch connector and several wires were burnt. because it is obvious that this issue was not resolved for my vehicle (i am the original owner), i believe that dodge should provide support for the repair. | |||
| EXTERIOR LIGHTING - HEADLIGHTS | |||
| 01/10/2002 | 50000 | ||
| Tl*the contact owns a 1998 dodge ram 3500. the contact began to notice a burning plastic smell from the headlight area when the headlights were turned on for an extended period of time. the failure occurred five times. the vehicle was taken to an authorized dealership but no repairs were performed; the failure was repaired by the contact. the current mileage was approximately 220,000. the failure mileage was approximately 50,000. | |||
| 04/13/2006 | 71744 | 1 | 01/15/1998 |
| Plastic headlight lenses have become cloudy in my 1998 dodge ram 3500, reducing the amount of light substantially. the dealer where it was purchased wants to charge me $186 to replace them. this is a safety issue. dodge used inferior materials in the manufacture of the truck and they should replace them free of charge. they are familiar with the problem, so it is not an isolated incident. *nm | |||
| 05/01/2000 | 3 | 07/17/1998 | |
| Three times within past year; may/ november 2000, and may 2001 headlights/ dashboard lights went out while vehicle was in operation. dealership has examined vehicle, and could not determine cause of this defect. *ak *slc | |||
| EXTERIOR LIGHTING - HEADLIGHTS - SWITCH | |||
| 11/16/2007 | 75000 | 8 | |
| Tl*the contact owns a 1998 dodge ram 3500. over the past five years, the contact has replaced the headlight switch seven times. the switch currently needs to be replaced for the eighth time. his vin was not included in nhtsa campaign id number 99v024000 (exterior lighting: headlights: switch). the purchase date was unknown. the current mileage was 280,000 and failure mileage was 75,000. | |||
| 01/15/2005 | 134701 | 2 | 07/23/1998 |
| Headlight switch overheat/fire no headlights, driving lights. failure without warning replaced wiring and headlight switch with factory new parts. no recall available for my model, previous years had recall for headlight switch burnout. *jb | |||
| 06/15/2002 | 45000 | 0 | |
| Headlight switch failure while driving down highway at 65 mph. forced to drive down highway w/o lights, putting myself and my family at risk. cause: headlight swich failure, told at dealer this is a common failure. burnt harness wire block. replaced switch, and was told the only part available for the burn wire block--to replace the entire wire harness. cost over $1000 plus labor.*ak | |||
| 10/15/2003 | 45000 | 1 | |
| Driving down intrastate highway in 5th gear, complete loss of power (as if shifting into neutral). vehicle taken to transmission shop...nut holding 5th gear backed off--disengaging 5th gear. this is a well know problem with dodge diesels. dodge introduced a retrofit kit to hopefully resolve problem. if the problem requires a retrofit, why not recall the transmissions and fix the problem. a nut backing out cost me $1400 plus 2 weeks of no vehicle...an phelps. *ak | |||
| 09/11/2003 | 79500 | 1 | 03/06/1998 |
| Burning odor and light smoke from dashboard. all lights going on and off. turned of headlights and burning odor and smoke stopped. went to dodge dealer to check for recall - manufacturer's recall 819 was for similar problem but only applied to model years 1994 - 1997. this truck was 1998 model. purchased new headlight switch and replaced the burned switch along with some burnt wiring.*ak | |||
| 06/07/2000 | 1 | 11/01/1997 | |
| Thin stream of white smoke emitting from dashboard. headlight switch shorted out causing wires to burn behind dash. very close to an electrical fire. have heard other dodge pickup owners having same difficulty (at least 3 that i know). please investigate this problem!*ak | |||