Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 02/10/2011 | 170000 | 1 | |
| The two piece dash on my 2003 ram 3500 truck has cracked in several places. this continues to get worse with additional cracks showing up in several areas. the edges of this dash along the cracks is very sharp and in a crash this would cause a severe safety hazard. chrysler is not responding well to these defective parts as well even though this problem is happening in several year models as well as other car models. *tr | |||
| 08/20/2011 | 276000 | ||
| Tl-the contact owns a 2003 dodge ram 3500. the contact stated that the vehicle was parked when he noticed that the dashboard was developing cracks throughout the surface. the vehicle was not taken to have the failure diagnosed or repaired. an authorized dealer was notified and informed the contact that this failure was a known issue. the manufacturer was made aware of the failure, but offered no assistance. the failure mileage was 276,000. kmj | |||
| 08/20/2011 | 276000 | ||
| Tl-the contact owns a 2003 dodge ram 3500. the contact stated that the vehicle was parked when he noticed that the dashboard was developing cracks throughout its surface. the vehicle was not taken to have the failure diagnosed or repaired. an authorized dealer was notified and informed the contact that this failure was a known issue. the manufacturer was made aware of the failure, but offered no assistance. the failure mileage was 276,000. sm. | |||
| 07/01/2009 | 100000 | ||
| I purchased this truck, dash panel is severely cracked and coming apart in several places, this has been reported as early as june 2006 to the nhtsa, this is a mfg. defective that has effected many truck of this model, i have always taken care of the interior of the truck, my brother has a 2002 and its the same way. this is a safty issue, can't lay anything on it, have to ware gloves when you clean. | |||
| 10/17/2010 | 57000 | ||
| The dashboard in my 2003 dodge ram 3500 truck has two cracks that appeard over night while it was parked one runs completely accross the center the other crack is on right side. this truck has only 57,000 miles and has never been off raod is driven 3 miles round trip a day and has been maintained. | |||
| 07/01/2009 | 85000 | ||
| I have a 03 dodge and my dashboard is cracking, dodge will do nothing to rectify the problem of which they know they have. once it begins cracking if you are in a wreck the platic pieces will act as a flying projectile and could harm someone. | |||
| 01/01/2009 | 99000 | ||
| I own a 2003 dodge ram 3500 pick up truck and the dash board is severely cracked and falling in. these pieces of hard, sharp plastic could become projectiles in a collision and/or interfere or damage the airbags underneath the dash. this is a serious problem and could be very dangerous. there are many people have the same problem with their dodge trucks. these are not just small cracks. there are large holes where the dashboard has actually caved in. | |||
| 01/12/2003 | 99000 | ||
| 2003 dodge cummins 3500 4x4 dash cracked in several places several owners i know have the same problem, this could break out in an accident an injure someone. | |||
| 11/04/2009 | 68000 | ||
| 2003 dodge ram 3500 pick up truck ... the dashboard is severely cracking. the dashboard starting cracking in nov 2009 starting off as a small crack. now in march 2010 the dashboard is cracking everywhere. was told by a dealership in 2009 the dash was $500. now dealership in march 2010 saying dash n/a in the usa. spoke w/ dodge corp lodged a complaint. told by dealership april 2010 that new dash is around $1800 because new dashboard and duct work area needed (that a new system of dash/duct are now being used.) this indicates that there is a problem on the dashes that dodge corp is a ware of - but not enough concern to issue recall. this is a known problem with all rams from '98 to '03 - there are complaints listed on the internet and on the news (channel 6 news, orlando, fl 2007 and wlbt3, ms 5/2008). the cracking dashboard can act as shrapnel in an accident causing serious injury. the exposed wires in the sunlight can cause malfunctions while driving which can lead to an accident. | |||
| 03/01/2008 | 1 | ||
| The dash on my 2003 dodge ram 3500 has multiple cracks that have occurred from normal driving no wrecks or accidents. i feel that the pieces of hard plastic could become lethal projectiles in an accident. *tr | |||
| 11/30/2008 | 43000 | 1 | |
| Cracked dash board that could become projectiles in the event of a crash. these dash boards are made of cheap plastic and crack bad. *tr | |||
| 11/10/2008 | 110000 | 1 | |
| Dash cracked up. *tr | |||
| 04/23/2009 | 44000 | 1 | |
| Dash just cracks pieces, although small for the moment, fell out of the dash. *tr | |||
| 10/15/2008 | 80200 | 1 | |
| Dashboard on 2003 dodge ram 3500 cracking. dealer does will not stand behind product. i have read on the internet that this is a recurring problem with the dodge ram trucks. *tr | |||
| 10/05/2007 | 74420 | 1 | |
| My 2003 dodge ram 3500 truck dash board started craking in many places and is getting worse. *tr | |||
| 06/17/2006 | 97000 | 1 | |
| 2003 dodge ram 3500 quad cab - severe dashboard cracking in several places. not under warranty. *tr | |||
| 06/25/2007 | 38000 | 2 | |
| We own two 03' dodge rams a 1500 and a 3500, both of witch are experiencing cracks in the dashboards. *ak | |||
| 10/15/2005 | 75700 | 1 | 09/24/2005 |
| Dt: the contact owns a 2003 dodge 3500. when he bought the vehicle he was told this truck was in good condition. the contact took the vehicle to dealer to have running boards put on and the mechanic told him that the two bolts that hold the cab on the frame were missing. *ak updated 11/29/05. *jb | |||
| STRUCTURE - BODY | |||
| 08/12/2008 | 1 | ||
| Dash has cracked and there is a whole large enough to put your head into it. parts fell out onto my feet while driving. a pillar grab handles have pulled out while climbing into truck. i fell and cracked a rib. dodge refuses to do anything about this issue. both of these issues should be a recall as they are safety related. the dash pieces almost cut my foot open. if i had of been wearing shoes instead of boots it would have. my truck is a manual transmission. it fell on top of my ankle and wedged on the pedals while i was holding clutch in the boots protected my ankle when i let off the clutch to grab the plastic piece. if not it would have cut my ankle pretty good as it left a good mark in the leather of my boot. *tr | |||
| 08/12/2008 | |||
| Dash has cracked and there is a whole large enough to put your head into it. parts fell out onto my feet while driving. a pillar grab handles have pulled out while climbing into truck. i fell and cracked a rib. dodge refuses to do anything about this issue. both of these issues should be a recall as they are safety related. the dash pieces almost cut my foot open. if i had of been wearing shoes instead of boots it would have. my truck is a manual transmission. it fell on top of my ankle and wedged on the pedals while i was holding clutch in the boots protected my ankle when i let off the clutch to grab the plastic piece. if not it would have cut my ankle pretty good as it left a good mark in the leather of my boot. | |||
| 09/01/2009 | 35000 | ||
| Tl* the contact owns a 2003 dodge ram 3500. the contact stated the dashboard developed large cracks. the vehicle was not taken to the dealer to diagnose the failure nor was it repaired. the contact also stated that the cracks had become larger over time. the manufacturer was not made aware of the failure. the failure mileage was 35,000. | |||
| 09/01/2009 | 35000 | ||
| Tl- the contact owns a 2003 dodge ram 3500. the contact stated the dashboard developed large cracks. the vehicle was not taken to the dealer to diagnose the failure nor was it repaired. the contact also stated that the cracks had become larger over time. the manufacturer was not made aware of the failure. the failure mileage was 35,000. rvk | |||
| 09/01/2009 | 35000 | ||
| Tl-the contact owns a 2003 dodge ram 3500. the contact stated that the dashboard was developing large cracks. the vehicle was not taken to have the failure diagnosed or repaired. the contact also stated that the cracks were becoming larger over time. the manufacturer was not made aware of the failure. the failure mileage was 35,000. sm. | |||
| 05/02/2011 | 127520 | ||
| The hand grip in the cab of the pickup has broken away twice since i have had this vehicle. this time i wrenched my back when this broke away. i confronted dodge dealer and they said its not a lifting handle but an assist handle? if they put it in the truck they should make it safe enough so that someone won't get hurt | |||
| 06/10/2008 | 1 | ||
| I have a 2003 dodge ram 3500 w/cummins diesel. a year ago (2008) the dashboard developed a small crack in the dashboard. thinking that it was just a stress crack and comes with age i did not think anymore about it until as of late, the entire dash is shattering and collapsing onto itself. this is dropping shards of plastic into areas not intended to have plastic dropped into it. i thought that this was an isolated case until i started researching the problem and found that this is a very common problem with dodge ram trucks. dodge has evidently refused to acknowledge that this is a common problem with their quality control. *tr | |||
| STRUCTURE - BODY - DOOR | |||
| 05/17/2009 | 97000 | ||
| Tl*the contact owns a 2003 dodge ram 3500. while the contact was exiting the vehicle, the handle above the driver's side door failed while being used. the contact did not notice any differences prior to the failure. the vehicle has not been diagnosed by the dealer. the current and failure mileages were 97,000. | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 02/12/2010 | 104000 | 1 | |
| Was driving about 70 mph and the transmission and transfer case fell off the truck. *tr | |||