Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
STEERING - LINKAGES - TIE ROD ASSEMBLY
11V350000CHRYSLER GROUP LLCfrom 02/14/2008 to 03/28/2011V (Vehicle)24278010/03/2011ODICHRYSLER GROUP LLC07/06/201107/11/2011
Defect SummaryChrysler is recalling certain model year 2008-2011 dodge ram 2500/3500 4x4, manufactured from february 14, 2008, through march 28, 2011; model year 2008-2011 dodge ram 3500 cab chassis 4x2, manufactured from february 14, 2008, through march 28, 2011; and model year 2008 dodge ram 1500 mega cab 4x4, manufactured from february 14, 2008, through august 15, 2008, because the left tie rod ball stud may fracture. this condition tends to occur during low speed parking lot type maneuvers when the customer is making a tight turn. additionally, model year 2003-2008 dodge ram 2500/3500 vehicles may have received the affected tie rod assembly as a replacement part during normal service.
Consequence SummaryThis condition could result in the potential loss of directional stability in the left hand front wheel, increasing the risk of a crash.
Corrective SummaryDealers will inspect the tie rod ends for relative orientation and replace the left outer tie rod as required and perform a front end toe alignment as needed. this service will be performed free of charge. the safety recall began on october 3, 2011. owners may contact chrysler at 1-800-853-1403.
NotesChrysler safety recall no. l16.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .
09V005000CHRYSLER LLCfrom 02/29/2008 to 11/03/2008V (Vehicle)3278202/16/2009MFRCHRYSLER GROUP LLC01/09/200901/09/2009
Defect SummaryChrysler is recalling 32,782 my 2008-2009 dodge ram 2500, 3500 and 3500 cab chassis pickup trucks equipped with powers and sons steering linkage. the steering linkage drag link inner tie rod to pitman arm ball stud may fracture. also the steering linkage damper attaching the bracket may yield and shift on the linkage.
Consequence SummaryThis could result in a loss of steering control and the restricted ability to turn the vehicle in one direction increasing the risk of a crash without warning.
Corrective SummaryDealers will replace the steering linkage drag link inner tie rod end assembly, and inspect the steering linkage damper bracket free of charge. the recall is expected to begin on or before february 16, 2009. owners may contact chrysler at 1-800-853-1403.
NotesChrysler recall no. h36.customers may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .

Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
STEERING
0704811/15/200710023639Steering damper bolt that may not have been tightened to specification. *nj01/18/2008
STEERING - GEAR BOX (OTHER THAN RACK AND PINION)
RRT-08-09712/17/200810028388Chrysler:dodge: approximately 2969 vehicles, equipped with an automatic transmission, may have been shipped with a gearshift cable that may slip out of adjustment and not allow low gear selection. *pe03/27/2009
STEERING - LINKAGES - TIE ROD ASSEMBLY
SB19-001-11 REVA08/09/201110041904Dodge: bulletin providing alignment procedures for tie rod ball stud housing for the right and left. model yrs for cab chassis (reg and mega pickups and 4x4) 2003-2011. *pe11/16/2011

Investigations


NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
STEERING - LINKAGES - TIE ROD ASSEMBLY
PE11009CHRYSLER GROUP LLC04/04/2011Outer Tie Rod Failure
 On december 23, 2010 chrysler recalled (10v-657) certain 2008-2011 ram 4500 & 5500 vehicles for left (driver) side outer tie rod ball stud shear due to misalignment.the vehicles may experience a weakening and fracture of the left ball stud on the tie rod resulting in the potential loss of directional stability.odi is aware of 12 complaints of similar failures on 2008-2011 ram 2500 & 3500 vehicles.a preliminary evaluation has been opened to assess ball joint related issues on the subject vehicles.this investigation will determine if the subject vehicles have a similar steering system design that might also present a risk of ball joint failure.

Consumer Complaints


Fail datemilesoccurencesPurchase date
STEERING
01/30/201230000
 Tl- the contact owns a 2011 dodge ram 3500. the contact stated that the front driver and passenger side tires were worn from the inside. the vehicle was taken to the dealer where it was determined that the tie rod ball stud had failed. the vehicle was repaired under nhtsa campaign number: 11v350000 (steering) but the failure recurred. the manufacturer was not contacted. the failure mileage was 30,000 and the current mileage was 50,000. mah
01/30/201230000
 Tl- the contact owns a 2011 dodge ram 3500. the contact stated that upon inspection, it was found that the front driver and passenger side tires were worn on the inside. the vehicle was taken to the dealer where it was found that the tie rod ball stud had failed. the vehicle was repaired under nhtsa campaign number: 11v350000 (steering) but the failure recurred. the manufacturer was not contacted. the failure mileage was 30,000 and the current mileage was 50,000. mah
01/30/201230000
 Tl- the contact owns a 2011 dodge ram 3500. the contact stated that upon inspection, it was found that the front driver and passenger side tires were worn on the inside. the vehicle was taken to the dealer and repaired under nhtsa campaign number: 11v350000 (steering) but the failure recurred. the manufacturer was not contacted. the failure mileage was 30,000 and the current mileage was 50,000. mah
08/05/200925001
 Vehicle has a death wobble, dealerships keep replacing steering damper, three times since 2009, it comes on unexpectedly, the problem is in the front end, just turned 40,000 miles, i will not allow anyone to drive this truck, it is an accident waiting to happen, dodge dealerships will not resolve the issue correctly. thus why it has only 40k on it. i do not want to even drive it over 45 mph. it has the problem again, i would like to trade it in, but do not want to give someone this headache. i will not even drive with my children in this truck. also have had egr valve issues. please force dodge to do something before someone that does not know how to handle vehicles like this get behind the wheels and kills a family. thank you. *tr
08/05/20092500
 Vehicle has a death wobble, dealerships keep replacing steering damper, three times since 2009, it comes on unexpectedly, the problem is in the front end, just turned 40,000 miles, i will not allow anyone to drive this truck, it is an accident waiting to happen, dodge dealerships will not resolve the issue correctly. thus why it has only 40k on it. i do not want to even drive it over 45 mph. it has the problem again, i would like to trade it in, but do not want to give someone this headache. i will not even drive with my children in this truck. also have had egr valve issues. please force dodge to do something before someone that does not know how to handle vehicles like this get behind the wheels and kills a family. thank you.
06/19/20121090001
 Driving 40 mph over a bridge, the front end of the vehicle became completely uncontrollable. the front wheels were violently shaking and the steering wheel could not be controlled due to the abrupt and violent steering shaking and vibration. it felt like the front wheels were going to break off the truck. i had to jam on the brakes and come to a complete stop in traffic. *tr
06/19/2012109000
 Driving 40 mph over a bridge, the front end of the vehicle became completely uncontrollable. the front wheels were violently shaking and the steering wheel could not be controlled due to the ubrupt and violent steering shaking and vibration. it felt like the front wheels were going to break off the truck. i had to jam on the breaks and come to a complete stop in traffic
04/05/201147000
 Vehicle was purchased in november 2010, and the so call death wobble was not noticed until april 2011. i had taken the vehicle into the dealership where purchased, they found nothing wrong with the front end, yet rotated the tires, re-aligned the front end and replaced a control arm. the chevy dealership where the vehicle was purchased also contacted a dodge dealer who denied any problems with the front end of these vehicle. the vehicle is driven little, and several times this month (december 2011) while driving on a major highway, while approaching a bridge doing 65 to 70 mph., or where the pavement is rough the vehicle started this death wobble, almost to the point there is no control. the driver can not gain full control of vehicle until the speed is reduced. i did notice on the net that chrysler did issue a service letter to their dealers that a problem may exist, yet nothing was mentioned to the chevy dealership when they contacted chrysler. this vehicle was purchased to tow a ten-thousand pound rv, and yet, i have not experenced a wobble while pulling that unit, i'm sure it is just a matter of time. chrysler needs to step up, come up with a solution, recall and fix these vehicles. customers deserve better than what chrysler is doing, after all the customers pays thousands of dollars for their product. there is a serious safety issue here that needs to be addressed.
11/18/201121834
 Tl* the contact owns a 2008 dodge ram 3500. the contact stated that the front driver's side tie rod fractured while accelerating from a stop. the vehicle was towed to an authorized dealer and was repaired. the manufacturer was made aware of the failure and the contact was informed that the vehicle was not included in the recall associated with nhtsa campaign id number 11v350000 (steering:linkages:tie rod assembly). the failure mileage was 21,834.
11/18/201121834
 Tl-the contact owns a 2008 dodge ram 3500. the contact stated that the front driver's side tie rod fractured while accelerating from a stop. the vehicle was towed to an authorized dealer and was repaired. the manufacturer was made aware of the failure and the contact was informed that the vehicle was not included in the recall associated with nhtsa campaign id number 11v350000 (steering:linkages:tie rod assembly). the failure mileage was 21,834. sm.
11/18/201165000
 Tl- the contact owns a 2008 dodge ram 3500. the contact stated while driving, the vehicle would shake uncontrollably. the dealer made an attempt to repair the failure but the defect was not repaired. the manufacturer made the contact aware of the nhtsa campaign id number: 10e013000 (steering:gear box:shaft pitman) recall, but the vin was not associated. the failure and current mileage was 65,000. rvk
11/18/201165000
 Tl- the contact owns a 2008 dodge ram 3500. the contact stated that while driving the vehicle would shake uncontrollably. the dealer made an attempt to repair the failure on the vehicle, but the vehicle defect was not repaired. the manufacturer made the contact aware of the nhtsa campaign id number: 10e013000 (steering:gear box:shaft pitman) recall, but the vin was not associated. the failure and current mileage was 65,000. nw
08/20/200974890
 When greasing the front tie rod ends the right tie rod end does not allow grease to get into the fitting. called the local dodge dealership, zimmerman motors in sunbury, pa, who said that i need to bring the vehicle in for an inspection of the problem and that i would have to pay for the inspection. they also told me that if that tie rod had to be replaced they do not just replace that particular part, it now is part of a $500 repair kit. this pricing does not include the installation of the components. so i then called dodge 1-866-726-4636 and created case 21303145. the service specialist confirmed that i would have to pay for the inspection and they might help me out with the pricing of the part. the truck has not gone in for the inspection. i now have several issues with dodge. 1. there is a recall for the left tie rod on certain dodge ram trucks. since my truck is not part of that recall it is my responsibility to have this repaired, but dodge knows that they have a problem with this tie rod assembly since they have a $500 repair kit. 2. my opinion is that eventually this part will fail if grease does not get into the fitting. 3. i should not have to pay for the inspection since dodge knows that they have issues with the steering components.
07/06/2011
 I pulled into a parking space and backed up to get in straighter and the tie rod end snapped off. the left front tire folded and vehicle couldn't move. we have spent a lot of money on this vehicle, which is not good. it only has 60,000 miles and has had 2 or 3 recalls. dodge needs to check the front ends on these models and compensate us for monies we have paid for repairs.
07/06/201150000
 My wife and i just bought a 2008 dodge 3500 mega cab 2 months ago from a dodge dealer after 2 weeks of onwing the truck we were on the interstate going about 65-70 mph and hit a regular bump in the road the tires started shaking and the steering wheel and the truck became uncontrolable almost resulting in a crash. we finally got it to stop when we slowed to about 30mph on the interstate which is not fun at all. this has happened 4 or 5 times in the month in a half we have owned this truck. we took the truck back to dealer they said that the problem was the tires need balenced and rotated. we got the truck back and it still does the same thing. called the dealer back told them of the problem its been a week and no phone call back to us to get the problem fixed. i m very unhappy with this dealer and with dodge. i am very scared to drive this truck and to put my family in it. i own a bessiness along with my family and if there is something wrong we fix it if its our mistake. something is wrong with these trucks it should not take someones life to figure that out. dodge needs to buck up and face these people that have forked out so much money on thier so called best trucks. we want an anserwe and a fix befor its someones life. i challenge dodge big wiges to put thier family in a death wobble dodge and see how comfortable and confident they are then. your wife and kids will cry just like mine when your truck does the death wobble and almost goes under a semi doing 65 mph. its bull shit and you all are not taking my family away from me because of your mess up so *****fix it ***** if nothing gets done i will never own another dodge agin.
07/06/2011
 I pulled into a parking space and backed up to get in straighter and the tie rod end snapped off. the left front tire folded and vehicle couldn't move. we have spent a lot of money on this vehicle, which is not good. it only has 60,000 miles and has had 2 or 3 recalls. dodge needs to check the front ends on these models and compensate us for monies we have paid for repairs.
07/06/201150000
 My wife and i just bought a 2008 dodge 3500 mega cab 2 months ago from a dodge dealer after 2 weeks of onwing the truck we were on the interstate going about 65-70 mph and hit a regular bump in the road the tires started shaking and the steering wheel and the truck became uncontrolable almost resulting in a crash. we finally got it to stop when we slowed to about 30mph on the interstate which is not fun at all. this has happened 4 or 5 times in the month in a half we have owned this truck. we took the truck back to dealer they said that the problem was the tires need balenced and rotated. we got the truck back and it still does the same thing. called the dealer back told them of the problem its been a week and no phone call back to us to get the problem fixed. i m very unhappy with this dealer and with dodge. i am very scared to drive this truck and to put my family in it. i own a bessiness along with my family and if there is something wrong we fix it if its our mistake. something is wrong with these trucks it should not take someones life to figure that out. dodge needs to buck up and face these people that have forked out so much money on thier so called best trucks. we want an anserwe and a fix befor its someones life. i challenge dodge big wiges to put thier family in a death wobble dodge and see how comfortable and confident they are then. your wife and kids will cry just like mine when your truck does the death wobble and almost goes under a semi doing 65 mph. its bull shit and you all are not taking my family away from me because of your mess up so *****fix it ***** if nothing gets done i will never own another dodge agin.
07/06/2011
 I pulled into a parking space and backed up to get in straighter and the tie rod end snapped off. the left front tire folded and vehicle couldn't move. we have spent a lot of money on this vehicle, which is not good. it only has 60,000 miles and has had 2 or 3 recalls. dodge needs to check the front ends on these models and compensate us for monies we have paid for repairs.
07/06/201150000
 My wife and i just bought a 2008 dodge 3500 mega cab 2 months ago from a dodge dealer after 2 weeks of onwing the truck we were on the interstate going about 65-70 mph and hit a regular bump in the road the tires started shaking and the steering wheel and the truck became uncontrolable almost resulting in a crash. we finally got it to stop when we slowed to about 30mph on the interstate which is not fun at all. this has happened 4 or 5 times in the month in a half we have owned this truck. we took the truck back to dealer they said that the problem was the tires need balenced and rotated. we got the truck back and it still does the same thing. called the dealer back told them of the problem its been a week and no phone call back to us to get the problem fixed. i m very unhappy with this dealer and with dodge. i am very scared to drive this truck and to put my family in it. i own a bessiness along with my family and if there is something wrong we fix it if its our mistake. something is wrong with these trucks it should not take someones life to figure that out. dodge needs to buck up and face these people that have forked out so much money on thier so called best trucks. we want an anserwe and a fix befor its someones life. i challenge dodge big wiges to put thier family in a death wobble dodge and see how comfortable and confident they are then. your wife and kids will cry just like mine when your truck does the death wobble and almost goes under a semi doing 65 mph. its bull shit and you all are not taking my family away from me because of your mess up so *****fix it ***** if nothing gets done i will never own another dodge agin.
07/31/200850000
 My husband and i just bought a 2008 dodge 3500 mega cab 4x4 4 weeks ago when you reach speeds of 60-70 mph and hit a normal bump in the road the truck starts to shake uncontrolably until you came to an almost conplete stop. the truck has 50,000 on it and in the past 4 weeks of ownign it has done it 4 or 5 times and almost caused a very bad wreck something is wrong with these trucks they need fixed. the dealer is giving us the run around about fixing it.
07/01/20083500
 Tl-the contact owns a 2008 dodge ram 3500. the contact stated while driving at low and hight speed the steering vibrated and caused the vehicle to swerve and the transmission would not shift from fourth gear. the vehicle was taken to the dealer numerous times for the failure. the dealer replaced the tires four times, the battery was replaced, but the failure was not corrected. the vehicle steering continues to vibrate and swerve the manufacturer was contacted but would not assist with the repair because the vehicle was not included in nhtsa campaign id number: 11v350000 component: steering: linkages: tie rod assembly. the vehicle has not been repaired. the failure mileage was 3,500 and the current mileage was 100,000. li
05/28/201160000
 Tl- the contact owns a 2008 dodge ram 2500. while driving at approximately 35 mph the steering wheel locked up and the vehicle went into anti theft mode. the vehicle was towed to the dealer. the technicians replaced the anti theft module, the power steering pump and fluid. the failure occurred a second time after the repairs. the vehicle was towed to the dealer. the anti theft module, the u joint, the power steering pump and fluid were replaced. after the repairs the contact noticed a grinding noise noise on the front drivers side wheel. the vehicle was not repaired. the approximate failure mileage was 60,000. ds
03/23/201174500
 Turning steering. right outer tierod joint failure. joint ball came out of it's socket causing steering linkage to fall down on right side and jam against tire locking wheel also. replace right outer tierod and align front end.
02/23/201139000
 I drive a 2008 dodge ram 3500 dsl 4x4 . i have experinced a front end shake so bad it is hard to maintane control of the truck. i have replaced tie rod ends and other front end parts including four steering stabilizers and still can not correct the problem. you hit mall bumps in the road and it starts. only have 45000 miles on this truck it started at 39000mi.
10/26/201055405
 The failure is related to the steering linkage. a total loss of steering control was the result. the tie-rod end ball joint broke off right at the pit arm. the truck has no modifications at all and was never involved in an accident. the incident happen while backing out of the driveway. if the incident would have occurred 15 min later in traffic a serious accident could have been the result. looking at the point where the failure occurred the ball joint had held on to only a small gross section of the pin. no indication or warning of a failure was noticeable in the days before. the parts are available for inspection or testing.
09/15/201040000
 I was driving my 2008 dodge 3500 4x4 dually taking my newborn daughter to the doctor when i hit a small bump in the passing lane of the freeway and my steering whell was almost shaken out of my hands i had no choice but to immediately slow down from 70 mph (speed limit) to almost 50 mph with traffic on all sides of me. i almost hit two cars and was almost hit by a semi truck in my attemts to get my vehicle under control. the same thing has happened to me multiple times if i go over 65 mph when i asked the dealer ship about they said that since my warranty was over at 36000 miles i would have to purchase the new and improved parts for it. i think it should be a recall for a safety issue because now i have to come up with 800 dollars so i can feel safe driving my family around.
01/01/200910000
 2008 dodge 3500 dual rear wheels. anytime i hit a bump in the road , my truck goes into a uncontrolable shake. the truck is unsafe to drive and i will be selling it.
07/13/201056000
 Tl-the contact owns a 2008 dodge ram 3500. while the contact was driving approximately 35 mph, there was a sudden loss of steering control. the vehicle traveled uncontrollably and skidded off the road into a mound of dirt which caused the vehicle to stop. the contact stated the front passenger tire had completely turned in an outward position. the vehicle was towed to an authorized dealer where the technician informed that the tie rod had broken. the vehicle was repaired. there was a recall under nhtsa campaign id number 09v005000 (steering:linkages:tie rod assembly). however, the vin was excluded from the recall. the failure mileage was 56,000. js
12/11/200863500
 I have a 2008 dodge ram 3500, @ 63,000km i started to experience violent shaking of the front end. brought the vehicle to dodge and they said it was a sticky steering stabilizer. the service manager said that they changed the steering stabilizer and sent me on my way. a week later i had the same shake happen and got under and looked at the truck. turns out they had just greased the steering stabilizer shaft... i went back and complained and they gave me the run around so i decided to add a few aftermarket parts. they helped for a while but the shake came back. took the vehicle back to dodge and said all the suspension/steering components were within factory specs and basically told me i was imagining it. i told them to test drive the vehicle @ 110 km/h which is the posted speed limit where i always get the shake, and they flat out told me the techs will not drive a vehicle over 100 km/h. i ended up having the entire front end replaced on the truck only to still have the problem and the dealers won't even entertain taking a look at it since i'm out of my warranty but have been having the problem for the last 60,000km's
02/24/201038001
 Front end death wobble. all factory recall replacement has been done, but still has death wobble. non factory mechanic stated truck might need steering bracket because steering box is loose. feel unsafe while driving truck because of death wobble which causes vehicle to pull left or right. *tr
06/21/2008200
 Tl*the contact owned a 2008 dodge ram 3500. while driving between 55-60 mph, the steering locked and pulled to the left. the contact lost control of the vehicle and crashed into a concrete barrier. the air bags failed to deploy and the vehicle was destroyed. a police report was filed. the contact has pictures. the vin was unavailable. the current and failure mileages were 200.
05/09/20088000
 Tl*the contact owns a 2008 dodge ram 3500. while driving approximately 45 mph, the track bar failed in the steering column. the contact lost control of the vehicle and crashed into two trees. the vehicle was completely destroyed and none of the air bags deployed. he is in the process of notifying the manufacturer. a police report was filed. the failure and current mileages were 8,000.
STEERING - LINKAGES - TIE ROD ASSEMBLY
08/15/2012720001
 Pulling out from carport turned sharp to the left herd a loud pop. got out the truck to see tie rod snapped at the ball joint. *tr
01/22/201025000210/31/2007
 One of my tie rod ends just disintegrated while i was underway on smooth surface, resulting in loss of steering. i could have rolled the vehicle. this is the second tie rod end to go on this vehicle in less than 25k miles. *tr the universal joint was making noises. the consumer requested the dealer replace it. updated 04/19/10
11/01/200812000
 Tl*the contact owns a 2008 dodge ram 3500 which was purchased in may 2008. while driving at speeds of 5 mph out of her driveway, the steering wheel began to shake violently and she could not control the vehicle. the driver's side tires turned inward and she was able to stop the vehicle. the vehicle was taken to the dealer and repairs were made to the vehicle under a recall campaign (see nhtsa campaign id number:09v005000, steering linkages, tie rod assembly. the contact was not sure of the exact repairs made to the vehicle. on a separate occasion, while approaching a stop sign she lost steering control. the vehicle pulled toward the right and off the road barely missing a parked vehicle. the vehicle was towed to the dealer where they stated that the left tie rod assembly failed a second time. the left tie rod assembly was replaced under her extended warranty. the failure mileage was 12,000 and the current mileage was 52,000. updated 03/09/10. *lj