Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STEERING - LINKAGES - TIE ROD ASSEMBLY | ||||||||||||||||
| 11V350000 | CHRYSLER GROUP LLC | from 02/14/2008 to 03/28/2011 | V (Vehicle) | 242780 | 10/03/2011 | ODI | CHRYSLER GROUP LLC | 07/06/2011 | 07/11/2011 | |||||||
| Defect Summary | Chrysler is recalling certain model year 2008-2011 dodge ram 2500/3500 4x4, manufactured from february 14, 2008, through march 28, 2011; model year 2008-2011 dodge ram 3500 cab chassis 4x2, manufactured from february 14, 2008, through march 28, 2011; and model year 2008 dodge ram 1500 mega cab 4x4, manufactured from february 14, 2008, through august 15, 2008, because the left tie rod ball stud may fracture. this condition tends to occur during low speed parking lot type maneuvers when the customer is making a tight turn. additionally, model year 2003-2008 dodge ram 2500/3500 vehicles may have received the affected tie rod assembly as a replacement part during normal service. | |||||||||||||||
| Consequence Summary | This condition could result in the potential loss of directional stability in the left hand front wheel, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will inspect the tie rod ends for relative orientation and replace the left outer tie rod as required and perform a front end toe alignment as needed. this service will be performed free of charge. the safety recall began on october 3, 2011. owners may contact chrysler at 1-800-853-1403. | |||||||||||||||
| Notes | Chrysler safety recall no. l16.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||||
| SB19-001-11 REVA | 08/09/2011 | 10041904 | Dodge: bulletin providing alignment procedures for tie rod ball stud housing for the right and left. model yrs for cab chassis (reg and mega pickups and 4x4) 2003-2011. *pe | 11/16/2011 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STEERING - LINKAGES - TIE ROD ASSEMBLY | ||||||
| PE11009 | CHRYSLER GROUP LLC | 04/04/2011 | Outer Tie Rod Failure | |||
| On december 23, 2010 chrysler recalled (10v-657) certain 2008-2011 ram 4500 & 5500 vehicles for left (driver) side outer tie rod ball stud shear due to misalignment.the vehicles may experience a weakening and fracture of the left ball stud on the tie rod resulting in the potential loss of directional stability.odi is aware of 12 complaints of similar failures on 2008-2011 ram 2500 & 3500 vehicles.a preliminary evaluation has been opened to assess ball joint related issues on the subject vehicles.this investigation will determine if the subject vehicles have a similar steering system design that might also present a risk of ball joint failure. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 01/27/2013 | 60600 | 1 | |
| Vehicle began making a hissing noise in the area under the dashboard on the driver's side. while the engine speed was maintained above 1500 there are no noticed drivability issues. when the brake is depressed or the steering wheel turned the hissing ceased. hissing independent of engine speed. while driving at about 35 mph the vehicle's power steering and power brakes failed while entering a turn. to avoid an accident i was surprisingly required to use excessive force to turn the steering wheel while stomping the brake to slow the vehicle. the cause is a small plastic insert in the hydro assist hose that breaks loose and then moves along the hose until it gets pressed into a 90 degree angle cutting off or reducing the fluid flow. *tr | |||
| 12/04/2012 | 30000 | 1 | |
| I have a 2010 dodge 3500. while backing in to a parking space at work the driver side tie rod broke off. i had the recall done almost one year ago' went to dealership and got new tie rod end and put on my self.funny thing is the new part had same part number a was made in mexico. so i am assuming it is the same as the one that broke. i have had the (death wobble) since it was new .had it in shop many times and can not get it fixed. would like to see a recall. 51,000 dollars for a new truck that you cant keep on your side of the road! *tr | |||
| 01/27/2013 | 60600 | 1 | |
| Vehicle began making a hissing noise in the area under the dashboard on the driver's side. while the engine speed was maintained above 1500 there are no noticed drivability issues. when the brake is depressed or the steering wheel turned the hissing ceased. hissing independent of engine speed. while driving at about 35 mph the vehicle's power steering and power brakes failed while entering a turn. to avoid an accident i was surprisingly required to use excessive force to turn the steering wheel while stomping the brake to slow the vehicle. the cause is a small plastic insert in the hydro assist hose that breaks loose and then moves along the hose until it gets pressed into a 90 degree angle cutting off or reducing the fluid flow. *tr | |||
| 12/04/2012 | 30000 | ||
| I have a 2010 dodge 3500. while backing in to a parking space at work the driver side tie rod broke off. i had the recall done almost one year ago' went to dealership and got new tie rod end and put on my self.funny thing is the new part had same part number a was made in mexico. so i am assuming it is the same as the one that broke. i have had the (death wobble) since it was new .had it in shop many times and can not get it fixed. would like to see a recall. 51,000 dollars for a new truck that you cant keep on your side of the road! | |||
| 01/27/2013 | 60600 | ||
| Vehicle began making a hissing noise in the area under the dashboard on the driver's side. while the engine speed was maintained above 1500 there are no noticed drivability issues. when the brake is depressed or the steering wheel turned the hissing ceased. hissing independant of engine speed. while driving at about 35 mph the vehicle's power steering and power brakes failed while entering a turn. to avoid an accident i was surprisingly required to use excessive force to turn the steering wheel while stomping the brake to slow the vehicle. the cause is a small plastic insert in the hydro assist hose that breaks loose and then moves along the hose until it gets pressed into a 90 degree angle cutting off or reducing the fluid flow. | |||
| 12/04/2012 | 30000 | ||
| I have a 2010 dodge 3500. while backing in to a parking space at work the driver side tie rod broke off. i had the recall done almost one year ago' went to dealership and got new tie rod end and put on my self.funny thing is the new part had same part number a was made in mexico. so i am assuming it is the same as the one that broke. i have had the (death wobble) since it was new .had it in shop many times and can not get it fixed. would like to see a recall. 51,000 dollars for a new truck that you cant keep on your side of the road! | |||
| 01/27/2013 | 60600 | ||
| Vehicle began making a hissing noise in the area under the dashboard on the driver's side. while the engine speed was maintained above 1500 there are no noticed drivability issues. when the brake is depressed or the steering wheel turned the hissing ceased. hissing independant of engine speed. while driving at about 35 mph the vehicle's power steering and power brakes failed while entering a turn. to avoid an accident i was surprisingly required to use excessive force to turn the steering wheel while stomping the brake to slow the vehicle. the cause is a small plastic insert in the hydro assist hose that breaks loose and then moves along the hose until it gets pressed into a 90 degree angle cutting off or reducing the fluid flow. | |||
| 12/04/2012 | 30000 | ||
| I have a 2010 dodge 3500. while backing in to a parking space at work the driver side tie rod broke off. i had the recall done almost one year ago' went to dealership and got new tie rod end and put on my self.funny thing is the new part had same part number a was made in mexico. so i am assuming it is the same as the one that broke. i have had the (death wobble) since it was new .had it in shop many times and can not get it fixed. would like to see a recall. 51,000 dollars for a new truck that you cant keep on your side of the road! | |||
| 01/27/2013 | 60600 | ||
| Vehicle began making a hissing noise in the area under the dashboard on the driver's side. while the engine speed was maintained above 1500 there are no noticed drivability issues. when the brake is depressed or the steering wheel turned the hissing ceased. hissing independant of engine speed. while driving at about 35 mph the vehicle's power steering and power brakes failed while entering a turn. to avoid an accident i was surprisingly required to use excessive force to turn the steering wheel while stomping the brake to slow the vehicle. the cause is a small plastic insert in the hydro assist hose that breaks loose and then moves along the hose until it gets pressed into a 90 degree angle cutting off or reducing the fluid flow. | |||
| 12/21/2012 | 47000 | ||
| Tl* the contact owns a 2010 dodge ram 3500. the contact stated that while parked, the driver's side tie rod fractured. the vehicle was inspected by an independent mechanic, who advised the contact that the tie rod ends needed to be replaced. the contact mentioned that the vehicle was repaired under nhtsa campaign id number: 11v350000 (steering:linkages:tie rod assembly) previously for the same failure. the manufacturer was not contacted. the vehicle was repaired for the recent failure. the approximate failure and current mileage was 47,000. | |||
| 12/21/2012 | 47000 | ||
| Tl - the contact owns a 2010 dodge ram 3500. the contact stated that while parked, the driver's side tie rod fractured. the vehicle was inspected by an independent mechanic, who advised the contact that the tie rod ends needed to be replaced. the contact mentioned that the vehicle was repaired under nhtsa campaign id number: 11v350000 (steering:linkages:tie rod assembly) previously for the same failure. the manufacturer was not contacted. the vehicle was repaired for the recent failure. the approximate failure and current mileage was 47,000. kmj | |||
| 12/21/2012 | 47000 | ||
| Tl - the contact owns a 2010 dodge ram 3500. the contact stated that while parked, the driver side tie rod fractured. the vehicle was inspected by an independent mechanic where the mechanic stated the tie rod ends needed to be replaced. also the contact mentioned the vehicle was repaired before under nhtsa campaign id number: 11v350000 (steering:linkages:tie rod assembly) for the same failure. the manufacturer was not made aware of the failure. the vehicle was repaired. the approximate failure and current mileage was 47,000. dr | |||
| 05/25/2011 | 12650 | 1 | |
| Upon hitting a bump, hump, or hole in the pavement while driving at highway speeds the steering wheel begins to vibrate and move side to side unexpectedly; the front end of the truck shakes and bounces violently until speed reduces to near stop. brakes and steering are near ineffective until the violent shaking stops. it feels as if the whole front end is about to break loose from the vehicle, and driver control is severely compromised. this has happened 8-10 times in two years of ownership. it is always unexpected with no warning. i have become very uneasy about road trips in this vehicle. i am about to take it to a dodge dealership one more time as the problem occurred again two days ago. i have only 700 miles of warranty left. past trips to dodge dealerships have given no relief with the comment always being we could not get the problem to occur when we test drove the truck, and all front suspension tolerances are correct. *tr | |||
| 05/25/2011 | 12650 | ||
| Upon hitting a bump, hump, or hole in the pavement while driving at highway speeds the steering wheel begins to vibrate and move side to side unexpectedly; the front end of the truck shakes and bounces violently until speed reduces to near stop. brakes and steering are near ineffective until the violent shaking stops. it feels as if the whole front end is about to break loose from the vehicle, and driver control is severely compromised. this has happened 8-10 times in two years of ownership. it is always unexpected with no warning. i have become very uneasy about road trips in this vehicle. i am about to take it to a dodge dealership one more time as the problem occurred again two days ago. i have only 700 miles of warranty left. past trips to dodge dealerships have given no relief with the comment always being we could not get the problem to occur when we test drove the truck, and all front suspension tolerances are correct. | |||
| 06/22/2012 | 39332 | ||
| Tl-the contact owns a 2010 dodge ram 3500. the contact stated that the vehicle was repaired under the recall associated with nhtsa campaign id number 11v350000 (steering: linkages: tie rod: assembly) in november of 2010. the contact also stated that while driving 3 mph on a dirty road surface, he turned left and the front driver | |||
| 06/22/2012 | 39332 | ||
| Tl- the contact owns a 2010 dodge ram 3500. the contact stated the nhtsa recall campaign id: 11v350000 (steering: linkages: tie rod: assembly) was performed in november of 2010. the contact stated the front driver side tie rod end was replaced and then failed and destroyed the ball joint as well. the contact was traveling 3 mph on a dirty access road and made a left hand turn at the time of the failure. the failure mileage and current mileages were 39,332.rl | |||
| 04/13/2012 | 19400 | ||
| After accelerating on an interstate highway on-ramp, the vehicle went over some bumps then started shaking violently at about 45 mph. there was a complete loss of steering as the truck vibrated and shook across lanes, but i was able to somehow avoid collisions with other vehicles and safely pull off the highway. after stopping and finding nothing wrong, the vehicle was slowly accelerated to interstate speed and driven another 300 miles to destination without further incident. a few days later, a tucson dodge dealer inspected the truck and found two issues. first, the front steering damper was found to be defective and was replaced under warranty. the second item, an imbalanced front driver's side wheel, was found and corrected. the problem has not reoccurred, but i am extremely nervous about the event repeating itself, particularly if it happens when pulling a 5th wheel trailer. i am not confident that that the violent shaking of the vehicle and loss of steering was caused by a defective steering dampener and a slightly out-of-balance front wheel. this problem, an apparently somewhat widespread occurrence among dodge trucks, has been widely reported as the death wobble throughout the past 8 years or so. my understanding is that it had been fixed recently through suspension changes by chrysler engineers, but obviously not. | |||
| 11/05/2011 | 23213 | ||
| Tl* the contact owns a 2010 dodge ram 3500 mega cab . the contact stated that while parking, the driver side tie rod fractured. the vehicle was towed to the dealer who verified the failure and stated that the tie rod needed to be repaired. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and the current mileage was 23,213. | |||
| 11/05/2011 | 23213 | ||
| Tl - the contact owns a 2010 dodge ram 3500 mega cab . the contact stated that while parking, the driver side tie rod fractured. the vehicle was towed to the dealer who verified the failure and stated that the tie rod needed to be repaired. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and the current mileage was 23,213. kmj | |||
| 11/05/2011 | 23213 | ||
| Tl - the contact owns a 2010 dodge ram 3500 mega cab . the contact stated that while parking the vehicle the left side steering tie rod broke. the vehicle was towed to a dealer who verified the failure and stated that the tie rod needed to be repaired. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileage was 23,213. pm | |||
| 09/25/2011 | 107000 | ||
| Left front tie rod broke at low-speed parking lot type turning maneuvers. dodge will not cover this according to there hotline because the build dates don't match there recall dates. this recall needs to be expanded to more vehicles. | |||
| 07/05/2011 | 18000 | ||
| Tl - the contact owns a 2010 dodge ram 3500. the contact stated that the front driver side wheel would shake abnormally. the contact mentioned that it felt like the vehicle was losing control. the vehicle was taken to the dealer who was unable to diagnose the failure. the manufacturer was made aware of the failure who only offered to file a report. the vehicle was not repaired. the failure mileage was 18,000 and the current mileage was 22,000. kmj | |||
| 07/05/2011 | 18000 | ||
| Tl - the contact owns a 2010 dodge ram 3500. the contact stated that the front driver side wheel shakes. the contact mentioned that it felt like the vehicle was out control. the vehicle was taken to a dealer who was unable to diagnosed the failure. the manufacturer was made aware of the failure who only offered to file a report. the vehicle was not repaired. the failure mileage was 18,000 and the current mileage was 22,000. pm | |||
| 01/11/2011 | 2000 | ||
| I have a 2010 dodge 3500 cummins. had in shop three times for steering.lot of play in steering wheel. hard to keep from swaying back and forth. they told me it was nature of the truck. | |||
| 05/11/2011 | 12000 | ||
| 1. was backing up 2. left tie rod broke (believe fracture of left ball stud), resulted in loss of steering 3. dodge replaced part with the same - concerned failure could occur again and if at higher speed could this could lead to severe injury or fatalities | |||
| 01/03/2011 | 28000 | ||
| Tl-the contact owns a 2010 dodge ram 3500. while driving 15 mph the driver side tire rod end fractured causing the steering to fail. the steering would not turn it would only drive straight. the vehicle was towed to a local dealer. the dealer has not offered any assistance with the repairs. the manufacturer was called and a claim was file and informed him a representative will contact him within the next two days. the failure mileage was 28,000. =-mw | |||
| 03/16/2010 | 600 | ||
| Tl-the contact owns a 2010 dodge ram 3500. the contact stated that he heard a growl in the steering wheel when he made turns, even if they were slight turns. the vehicle was taken to an authorized dealership where the power steering pump and gearbox were replaced. however, the failure occurred. the vehicle was taken back to the dealership where another pump was ordered; the contact was awaiting the arrival of the pump. the dealer stated that the vehicle had the wrong power steering pump which caused the problem. the contact called the manufacturer and filed a claim. the current mileage was approximately 10,600. the failure mileage was approximately 600-bk | |||
| 09/06/2010 | 3000 | ||
| I have a 2010 dodge 3500 heavy duty that starts wobbling form right to left as i am traveling along the highway at any speed above 50 mph whenever the truck encounters an uneven surface all of a sudden. a pot hole or a bump in the road will also cause it to start wobbling from the front like crazy. the dealer states that there is nothing wrong with the truck, but there is definitely something wrong with it. | |||