Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 05/25/2011 | 12650 | 1 | |
| Upon hitting a bump, hump, or hole in the pavement while driving at highway speeds the steering wheel begins to vibrate and move side to side unexpectedly; the front end of the truck shakes and bounces violently until speed reduces to near stop. brakes and steering are near ineffective until the violent shaking stops. it feels as if the whole front end is about to break loose from the vehicle, and driver control is severely compromised. this has happened 8-10 times in two years of ownership. it is always unexpected with no warning. i have become very uneasy about road trips in this vehicle. i am about to take it to a dodge dealership one more time as the problem occurred again two days ago. i have only 700 miles of warranty left. past trips to dodge dealerships have given no relief with the comment always being we could not get the problem to occur when we test drove the truck, and all front suspension tolerances are correct. *tr | |||
| 05/25/2011 | 12650 | ||
| Upon hitting a bump, hump, or hole in the pavement while driving at highway speeds the steering wheel begins to vibrate and move side to side unexpectedly; the front end of the truck shakes and bounces violently until speed reduces to near stop. brakes and steering are near ineffective until the violent shaking stops. it feels as if the whole front end is about to break loose from the vehicle, and driver control is severely compromised. this has happened 8-10 times in two years of ownership. it is always unexpected with no warning. i have become very uneasy about road trips in this vehicle. i am about to take it to a dodge dealership one more time as the problem occurred again two days ago. i have only 700 miles of warranty left. past trips to dodge dealerships have given no relief with the comment always being we could not get the problem to occur when we test drove the truck, and all front suspension tolerances are correct. | |||
| 04/13/2012 | 19400 | ||
| After accelerating on an interstate highway on-ramp, the vehicle went over some bumps then started shaking violently at about 45 mph. there was a complete loss of steering as the truck vibrated and shook across lanes, but i was able to somehow avoid collisions with other vehicles and safely pull off the highway. after stopping and finding nothing wrong, the vehicle was slowly accelerated to interstate speed and driven another 300 miles to destination without further incident. a few days later, a tucson dodge dealer inspected the truck and found two issues. first, the front steering damper was found to be defective and was replaced under warranty. the second item, an imbalanced front driver's side wheel, was found and corrected. the problem has not reoccurred, but i am extremely nervous about the event repeating itself, particularly if it happens when pulling a 5th wheel trailer. i am not confident that that the violent shaking of the vehicle and loss of steering was caused by a defective steering dampener and a slightly out-of-balance front wheel. this problem, an apparently somewhat widespread occurrence among dodge trucks, has been widely reported as the death wobble throughout the past 8 years or so. my understanding is that it had been fixed recently through suspension changes by chrysler engineers, but obviously not. | |||
| 03/30/2012 | 42000 | ||
| On 10-17-11, i took truck to 5-star dodge @3068 riverside dr-macon, ga 31210. it had 4 recalls - k-17,k-33,k-34 and l-16. the l-16 being left tie rod end. i pick truck up 10-18-11(tues). sat - 10-22-11 i called service dept and tell them my steering wheel is not aligned and truck is pulling to right. they tell me to bring in 10-24-11 and they will take care of it. the steering wheel centered and truck alignment done. on 11-5-11, called service center to report that my new tires on front were showing wire sticking out and it was vibrating in front. again it was sat and no one was there to look at it, so i took it back on 11-7-11, the dealership had to replace to front tires and said they were sending it to the warner robins dealership for the alignment, they could not do it, so they sent it to raffeild tire in warner robins. upon picking truck up they tell me it is still not aligned. so i recommended a tire business in bolingbroke that works on big trucks and i knew they could align it, they do all our work trucks and we have never had any problems. now 3-30-12, i pick up a load of hay for horses(2400lbs plus trailer) and come home, i leave to pick up my daughter from school and i loose control of truck in alley at cemetary behind our house, the left tie rod end is broken. the truck cannot be towed, it has to be repaired on sight. i called the dealership to report this and they do not seem concerned and never called me back to check status of truck. i had watts service center come and look at truck and replace the left tie rod end. it is my belief that the recall was never done (l-16) on my truck, i have the part that was taken off and it looks to be the original left tie rod end that came on truck when purchased . i had nothing but problems ever since i took the truck in and its only been 5 1/2 months since the recall. did they get paid for something they didn't do? | |||
| 09/27/2011 | 27000 | ||
| Tl- the contact owns a 2010 dodge ram 3500. the contact stated while driving approximately 5 mph out of his driveway the front passenger tie rod end fractured. the vehicle was towed to a dealer for diagnostic testing. the vehicle was not repaired. the failure and current mileage was approximately 27,000. rvk | |||
| 09/27/2011 | 27000 | ||
| Tl-the contact owns a 2010 dodge ram 3500. the contact stated that while driving approximately 5 mph out of his driveway the front passenger tie rod end had fractured. the vehicle was towed to a dealer and they have yet to diagnose the failure. the vehicle has not been repaired. the failure and current mileages were approximately 27,000. tb | |||
| SUSPENSION - FRONT | |||
| 09/06/2010 | 3000 | ||
| I have a 2010 dodge 3500 heavy duty that starts wobbling form right to left as i am traveling along the highway at any speed above 50 mph whenever the truck encounters an uneven surface all of a sudden. a pot hole or a bump in the road will also cause it to start wobbling from the front like crazy. the dealer states that there is nothing wrong with the truck, but there is definitely something wrong with it. | |||