Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES, ELECTRIC | |||
| 08/20/2011 | |||
| The factory installed trailer brake controller does not work correctly. no matter how the gain is adjusted the brake controller either engages the trailer brakes to the point of lock up or the trailer brakes don't engage at all. this is very unsafe, in an emergency stop this could cause the trailer to jack knife or loss of control of the tow vehicle. i have read on many forums that this is a common issue with the factory installed brake controller. many people report that the controller works sporadically, either the trailer brakes lock up or they don't actuate at all. the factory installed trailer brake controller needs to be investigated. this is a faulty product and is very unsafe for towing. having your trailer brakes lock up or not come on at all is a life or death matter. i have read the owners manual and have adjusted the gain many times and it still does not work correctly. the factory installed trailer brake controller fails every time it is used. | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 11/01/2011 | 5 | ||
| Tl-the contact owns a 2011 dodge ram 3500. the contact stated that the lever for the integrated brake control system was positioned directly above his left knee area on the dashboard. as a result, the contact would repeatedly strike his knee on the lever. the contact expressed concerns over possible future injuries and stated that the lever should have been positioned elsewhere. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 5. kmj | |||
| 11/01/2011 | 5 | ||
| Tl-the contact owns a 2011 dodge ram 3500. the contact stated that the lever for the integrated brake control system was positioned directly above his left knee area on the dashboard. as a result, the contact banged his knee on the lever on multiple occasions. the contact expressed concerns over possible future injuries and stated that the lever should have been positioned elsewhere. the vehicle was not taken to have the failure diagnosed or repaired. the manufacturer was not made aware of the failure. the failure mileage was 5. sm. | |||
| 10/03/2011 | 450 | ||
| Tl* the contact owns a 2011 dodge ram 3500. the contact was driving 10 mph when the brakes were depressed but vehicle failed to stop properly. the vehicle was taken to the dealer and the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 450 and the current mileage was 5,600. | |||
| 10/03/2011 | 450 | ||
| Tl- the contact owns a 2011 dodge ram 3500. the contact was driving 10 mph when the brakes were depressed but vehicle failed to stop properly. the vehicle was taken to the dealer. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 450 and the current mileage was 5,600. rds | |||