Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 09/08/2009 | |||
| Dash is cracking in several places dropping parts of dashboard into fan motor to overheat causing interference with air conditioner operation | |||
| 09/01/2011 | 90000 | ||
| Rear door wiring failure causing the wires to short out the instrument cluster, speedometer, door locks, power windows, doom lighting. the wiring failure is due to a poor design and poor quality of materials used on both sides of the read doors wiring system between the b pilar conector and the door. this can be identified by removing the black rubber booth. | |||
| 06/12/2009 | 90000 | ||
| 2009 the rear door wiring shorted due to faulty design, and shorted the instrument cluster leaving the vehicle without any instruments readings, instruments lights or a way to drive at night. currently the back doors accessories power doors locks and windows don't work as the problem has been found to be the wiring of of the back doors with this feature. the wiring began to rub against each other exposing wires thus creating a short to the instrument cluster and lighting system. | |||
| 06/10/2010 | 48000 | ||
| Took truck to dealer because the headlights, taillights were going on and off intermitently whether the light switch was on of off and the key was in the run position (started or not) and windshield wipers would turn off when this happens. i about had a terrible accident when i found out the wipers quit working, imagine that! took my 2002 dodge ram 4x4, 3.7l quad cab sport to dealer and they said it was the pdc (power distribution center (fuse box)) that they are prone to corrosion and they have replaced many of them. why no recall when many lives are at stake here and so many problems with these found? could have been me, and i have 3 children that depend on me, so chrysler own up to it and do the right thing. | |||
| 11/04/2008 | 42000 | 1 | |
| No response from larry green chrysler dealer 760-921-8900 for recall g28-ignition/park shift interlock. 3 calls to the service department and all 3 times ... i'm out of the parts. i will order some and call you. *tr | |||
| 06/01/2006 | 80000 | 1 | 10/13/2001 |
| Dashboard is cracking and falling in exposing electrical components to sunlight and intense heat. the problem is getting worse as time goes on. *tr | |||
| 08/07/2006 | 88000 | 1 | |
| At 65 mph using cruise control, daytime, dry pavement, good weather, brake warning light and abs warning light illuminated with warning chime. at next exit, operator took vehicle to repair shop. technician found right front wheel bearing assembly worn, allowing tire/wheel assembly to be moved 1-2'' from vertical. vehicle had been checked during state inspection less than 400 miles previously and passed. a total failure in traffic at speed might have resulted in a loss of handling/braking that might have caused or worsened an accident. failed part is available. vehicle has also suffered numerous premature failures including: failure of driver heated seat, failure of electric fuel pump, nearly causing accident due to engine stoppage and loss of power steering, failure of instrument cluster, failure of front suspension components, and damage to spare tire due to mis-routed tail pipe. some of these are manufacturer design defects, others are troubleshooting or repair errors at dealer. two events (fuel pump, wheel bearing) might have caused accident with injury/death possible outcome. *jb | |||
| 10/21/2005 | 20 | ||
| We own a 2002 dodge ram 1500 quadcab 4x4, just shortly over a year and about 27k miles, my wife and i started having problems with the engine just shutting off. we've taken the truck in several times to the shop, under the initial warranty, and even after the warranty time out its been in the shop several times under the same ticket. the dealership finally convinced us to let them allow one of their workers to drive it back and forth to work to have the problem happen to someone that works there and after two days, it just shut off on him. they are aware of the problem, they contacted the district manager for chrysler and we've been told they have no clue how to fix it so we have to deal with it. we purchased the extended warranty and it still doesn't matter. now they wont even return our calls. just last week my wife was driving the truck, taking the exit from creswell, or and getting onto i-5 to head into eugene, which the on-ramp is a standard circular ramp, and as she was turning, only going about 20 to 30 mph, the engine stalled again, leaving her powerless in the middle of the turn forcing her off the ramp and into the muddy middle section almost causing a three car pileup. this has got to stop, this engine is failing at least once a week if not more and is going to end up killing us and chrysler doesn't care. *nm | |||
| 10/17/2005 | 58000 | 6 | 11/10/2003 |
| On 10-17-05 carried my 2002 dodge ram quad cab into my mechanic to have checked out ac was not working and the heater was not either he traced the problem to the ing wires and found they were burned. carried my truck to a local dealer in my hometown because bought my truck out of town. the service department at local dealer was very rude and unhelpful. swore to my self i would not use them again. called the dealer where bought my truck there service department was not any better. ask to speak to person over service he told me if it was same problem as last time then they did not have to fix it because they only had to fix recalls one time only. so when i was off the phone with them i called dodge recall center to check on this. when they told me the dodge dealers had to fix gave local dealership one more try. there service department said there was nothing wrong with blower but ing wires were burned. i told them this in the first place so i had to pay for them taking one hour and 50 min to find this out and put a new part in. service department was still not very nice but had to have my truck so i can work. them number of times it quit working before it went out all the way is 6 or 7, hope other people have better luck than me. i would think if wires are burning up that dodge would fix at their cost not mine but guess they don't give a damn. *nm | |||
| 09/29/2005 | 64000 | 1 | 01/17/2002 |
| Dt: contact owns a 2002 dodge ram 1500 quad cab. contact got out and hit the automatic door locks. contact tried to open doors with the key, but door locks would not work. once inside the vehicle contact turned vehicle on and no lights on dashboard came on. the only indication that he had the dashboard lights was a small red light. no door locks, no indication for cruise control was on. contacted dodge, and was told that no recalls were on this vehicle. contact was told that this vehicle was not under warranty. no crashes. no police reports. *ak the consumer was told the instrument cluster had failed. update 11/15/05. *jb | |||
| 01/01/2004 | 1 | 07/01/2002 | |
| Problems with side view mirrors, blow motor, electric rear door locks won't work, turn signals and paint on the hood. *ph the gauges on the dash panel failed. the lights remained illuminated intermittently. when the right turn signal was activated the left signal flashed, sometimes both signal illuminated simultaneously. the paint on the hood and front panel began to chip. *nm | |||
| 12/01/2002 | 3 | 06/05/2002 | |
| Electrical - cannot charge a cell phone in any of the receptacles. works in other vehicles. transmission - changes gears very rough, somtimes on acceleration, all the time when decelerating. steering - at times the steering does not want to work. will not turn, very hard as if no rack and pinion. truck slides out at times during turns, steering gets pulled.*ak | |||
| 03/30/2004 | 15000 | 5 | 07/05/2002 |
| Excessive stoplamp failures, replaced lamps due to melting of base repeatedly,4th time in 8 mos. no service kit or upgrades available, check chevy, same tail light board set-up, same problems, perhaps they have a bulletin on problem?*ak severe shaking under braking, started at 15k miles, servicer refuses to cover under warranty (12k warranty), have found numerous issues with these rotors. severe shaking on sweeping right hand freeway turns, presently scheduled for service at antioch/delta dodge. engine intermittently stalling, unable to duplicate problem when in for service, not noted on service tickets. independent front end leakage, presently scheduled for service at antioch/delta dodge. this my 3rd dodge truck since 1996, 1st one was great, 2nd had repeated rearend issues, 3rd seems to be having excessive issues across the spectrum of components, i would like help in resolving these issues, as presently i still view dodge as the leader in customer satisfaction. | |||
| 02/17/2004 | 10000 | 4 | 06/26/2002 |
| Currently own a 2002 dodge ram quad cab. i have had numerous problems with my truck. i myself have also experienced the same problems with the transmission jerking as well as the vehicle completely shutting off when idling (and not even at long periods of time). at times when putting into reverse, the vehicle will not move at all and i have to completely shut off the truck and restart it to get it to move. i haven't had it reported at the dealer yet because they will be unable to duplicate. just noticed a problem with my rear taillights. at different times, different bulbs would seem to go out causing the lamp out indicator lamp to illuminate. when i went to change the bulb myself (cause bulbs are not warranty), i found that the sockets were causing the bulb housing to melt inside the sockets as well as on the bulbs. i took it to the dealer and they only replaced one side because the other they did not have in stock, yet they did not even bother ordering the other side. i have already had my rack & pinion replaced because it was leaking and also have had to have my tcm and pcm reprogramed because they were causing my check engine light to come on as well as making my air conditioning inoperative. *ak | |||
| 05/24/2002 | 7000 | 15 | 02/24/2002 |
| I purchased a 2002 quad cab 4x4 in february 2002. from about the third month, and until now, at times the truck will shut off itself, normally at a stop sigh or light. there are times when the truck was rolling to a stop that it shuts down. this seems to happen more in cooler temperature. i had the dealership check the truck approximately 10 times for this condition and they say nothing and they cant duplicate the problem. then they installed a vdaq system (the only one in this country) to monitor the computer and be monitored by chrysler 24hrs a day 7 days a week. about 3 weeks ago i get a call from the service writer, rob, asking me if on the 25 and 26 of august if i had started and turned off the truck 6 times in 15 minutes on those two days. those were work days so the truck was parked. after the last time it stalled on september. 25 i waited to hear from chrysler, no call. on monday the 29th i called rob at service and asked him if he had heard from chrysler. he said that the last he heard they wanted me to take the truck in to remove the monitoring device, i told him they could have the whole stinking truck back. i also have a bell that sounds with a light on the dash that comes on then shuts off. this lemon dodge will be the last dodge i will ever own. *la | |||
| 07/30/2003 | 600 | 08/01/2002 | |
| 2002 dodge ram 1500 4.7l truck will intermittenly stall or have rough idle at stop,also while driving the brake and abs light will flash. dealer says they cannot duplicate the problem and refuse to fix | |||
| 01/22/2003 | 2890 | 2 | 09/24/2002 |
| Check engine light comes on -- ran on drb iii found diagnostic trouble codess set for no communication from tcm to pcm called tec line was told to replace pcm reset values road tested vehicle-- mod po 8035029 * (1) was told wire connect tcm * (2) replaced pcm -- rental01/22/03 - 02/06/03. *nlm | |||
| ELECTRICAL SYSTEM - ALTERNATOR/GENERATOR/REGULATOR | |||
| 09/05/2003 | 14500 | 1 | 03/31/2002 |
| While driving during raining weather, the power steering became inoperable and the alternator died. dealer stated that he heard about this problem, but could not reproduce it yet. *ak alternator light comes on and steering is stiff while driving through rain.*ts *jb | |||
| ELECTRICAL SYSTEM - FUSES AND CIRCUIT BREAKERS | |||
| 01/17/2005 | 54800 | 1 | 03/08/2003 |
| 2002 dodge ram service bulletin 0800203 condensation builds up in the electric motor for the air conditioning fan, freezes and then trips the fuse. when the fuse is tripped, the check engine light turns on. muscatell dodge (moorhead, mn) said they have a couple to fix everytime we get a snow storm. dodge has issued a service bulletin (0800203) to deal with the issue. it calls for replacing the shroud on the fan. it is covered under warranty. unfortunately my warranty has expired. i was just unlucky enough to have this issue at 55,000 miles instead of 35,000. the service bulletin calls to replace the shroud. i feel that if dodge is replacing original parts with updated parts, there should be a recall, or at least own up to it, and replace the shrouds when or if the problem arises. *nm | |||
| ELECTRICAL SYSTEM - WIRING | |||
| 12/09/2005 | 40900 | 1 | 07/25/2002 |
| Electrical fire inside dash or under hood. brake and abs light kept flashing and a/c fan only worked on high gauges began to act defective and fire abrupted from the dash. *nm | |||
| 09/04/2003 | 14440 | 15 | 05/24/2002 |
| I have had my dodge ram quad cab in for service over 15 times for rust, wiring, two recalls, engine lights, bad gas cap, bad steering wheel, and list continues....*ak | |||
| ELECTRICAL SYSTEM - WIRING - INTERIOR/UNDER DASH | |||
| 03/22/2008 | 32000 | 4 | |
| Dash on 2002 1500 dodge quadcab bought new in 2003 has been cracking for more than 3 years. the dealer knows it is a problem but the factory is in denial. now it is causing electrical problem. my light have gone out suddenly. my alarm wiring was cut by the dash and the engine shut off. the speaker have been ruined. it is now becoming a safety issue. *tr | |||
| 02/18/2003 | 3364 | 1 | 09/24/2002 |
| Check engine light appt. 02/20/03 rey m 03/06/03 called me. 4:30 + - pm about part 4 cluster , arrived 11:15 am 02/07/03 asked 4 bill boyd, service dir. states u will b taken care off. jimmy lawrence called in, general. sales manager. doesn't like my reaction, storms out to see bill b, while my ram is being appraised for value, new credit form is brought out by art agguirre, sales agent states he needs to check my credit to see what kind of interest rates i can get, i state i'm not here to do another app gets me to see jimmy, i tell him i'm driving a rental more than my own, i mention you have been paying for a rental and states he didn't care, dealership spends thousands of dollars on rentals, and that i was crazy if i thought i was going to get another vehicle. it's only a bulb he says, and if the vehicle is drivable you drive it! wow! and threatens to call police to escort me out, art and i go to bill, which is also upset states i 'm not going to give you another vehicle, my wife is crying, she's upset and i'm up set. i told bill you told me you were going to call a chrysler rep. and notify me for a meeting . my time's valuable and i need a dependable vehicle, in time he reacted better, i've been here #'s xs and spend 4 - 6 hrs here. i don't like it. i should be here for regular. service only. my ram has been here 4 #'s check engine light, alignment (pulling light) doors adjusted., wiring to tcm, connection to pcm, computer changed, let us do pilot testing, right front has been hit/scraped, now a part four cluster, not to fuel up w/engine on, put best mechanic this time. now driving a rental again 02/20/03 to present time, left w/ wife crying 5 hrs later. i have to pick up my son from school & im out of town. it hurt to see my wife in that condition, and for agents to tell me there is nothing i can do! bill b. stated b-4 we left that he will call chrysler, and would contact us later. *nlm | |||