Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 04/24/2005 | 57500 | 1 | 11/14/2004 |
| Dt: in the drivers seat about 3 inches from the left edge of seat around waist high has a piece of plastic that sticks in the drivers back. it has worn out the foam rubber and the seat cover. dealer says it will cost caller to fix it. manufacturer will not do anything to help. *nm *sb | |||
| SEATS - FRONT ASSEMBLY - POWER ADJUST | |||
| 01/17/2006 | 45000 | 3 | 08/12/2004 |
| 1. driver's power seat frame assembly failed for no apparent reason and without warning. 2. this failure results in the seat suddenly rocking forward or backward, especially under braking making it difficult to control the vehicle and rendering the vehicle inoperable. this is a serious safety concern. i understand that this part failure is not uncommon and understand that there is a factory technical service bulletin on this problem, tsb 23.033.01 3. part #5080615ab, left side power seat adjuster was replaced under factory warranty on 12/17/04. this same part and part #5080614ab, right side power seat adjuster were replaced on 8/5/05 under a factory extended service contract. these parts failed again on 1/17/06 and are scheduled to replaced as soon as the new parts arrive at the dealer. old parts are not available from prior repairs. failed parts from 1/17/06 failure will likely need to be returned as a warranty item to the manufacturer. *jb | |||
| SEATS - FRONT ASSEMBLY - SEAT HEATER/COOLER | |||
| 08/07/2006 | 88000 | 1 | |
| At 65 mph using cruise control, daytime, dry pavement, good weather, brake warning light and abs warning light illuminated with warning chime. at next exit, operator took vehicle to repair shop. technician found right front wheel bearing assembly worn, allowing tire/wheel assembly to be moved 1-2'' from vertical. vehicle had been checked during state inspection less than 400 miles previously and passed. a total failure in traffic at speed might have resulted in a loss of handling/braking that might have caused or worsened an accident. failed part is available. vehicle has also suffered numerous premature failures including: failure of driver heated seat, failure of electric fuel pump, nearly causing accident due to engine stoppage and loss of power steering, failure of instrument cluster, failure of front suspension components, and damage to spare tire due to mis-routed tail pipe. some of these are manufacturer design defects, others are troubleshooting or repair errors at dealer. two events (fuel pump, wheel bearing) might have caused accident with injury/death possible outcome. *jb | |||
| SEATS - MID/REAR ASSEMBLY | |||
| 07/19/2002 | 1 | ||
| Lack of rear seat head rests in 2002 ram 1500 quad cab. rear seat passengers seem to be at risk of a head injury in case of an accident. rear seat passengers heads' are on the glass due to the lack of rear seat head rests. i believe there is enough of a safety concern to warrant the retrofit of the current year rear seat head rests into the 2002 model year vehicles to mitigate the obvious risk of head injury to rear seat passengers. *jb | |||
| 03/10/2004 | 0 | 1 | 11/11/2001 |
| Letter written to the president of chrysler-dodge on 3/2004 regarding this important missing safety feature. dear mr. zetsche: i purchased a 2002 dodge ram 1500 quad cab in late 2001 of which i am currently making payments through chrysler financial. however, there has been a considerable safety concern of mine since purchasing my truck in late 2001. this concern revolves around the lack of back seat head rests (restraints) for the model year in question. i commute with my three daughters ages 16, 12, 10, and have always felt that my two youngest children, which ride in the rear seat, are at an considerable risk from head injury in the event of an accident. the lack of these rear seat head rests (restraints) places the back of the childrens heads directly against the rear glass of the cab. i recently visited my local dodge dealer - planet dodge in miami, fl. - and looked at the 2004 dodge hemi's with the possibility of trading up my truck next year. i immediately noticed that all of the 2004 dodge trucks have collectively incorporated this safety feature from the factory. i presume that there was a safety consideration which added to the design and development of this item. since these safety head rests (restraints) were not designed into the 2002 dodge ram 1500 quad cab that i purchased. i request that chrysler retrofit the newly designed head rests (restraints) as a safety precaution immediately. i welcome any opportunity to discuss this matter further with you. thanking you in advance for your attention in this matter tony quintana *la | |||