Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 04/01/2004 | 25000 | 1 | |
| At approximately 25,000 on my vehicle, in the year of 2004, i noticed small cracks starting to form on the dashboard this progressed into much larger cracks, completely destroying the entire dashboard over the years. this was a safety issue, because small segments of the plastic material fell into the back of the dashboard causing failure of the air conditioner vents, defroster, and illumination of the dashboard lights. a recall should have been issued based on the thousands of complaints by dissatisfied owners. chrysler corporation has agreed to repair the dashboard, but only if i agree to a $500 deductible, in which i have not agreed to, simply because i believe they are trying to charge me the difference between the wholesale and retail price, of the dashboard. i would appreciate any assistance in this matter. thank you. ..updated 01/17/2013 *bf | |||
| 04/01/2004 | 25000 | 1 | |
| At approximately 25,000 on my vehicle, in the year of 2004, i noticed small cracks starting to form on the dashboard this progressed into much larger cracks, completely destroying the entire dashboard over the years. this was a safety issue, because small segments of the plastic material fell into the back of the dashboard causing failure of the air conditioner vents, defroster, and illumination of the dashboard lights. a recall should have been issued based on the thousands of complaints by dissatisfied owners. chrysler corporation has agreed to repair the dashboard, but only if i agree to a $500 deductible, in which i have not agreed to, simply because i believe they are trying to charge me the difference between the wholesale and retail price, of the dashboard. i would appreciate any assistance in this matter. thank you. | |||
| 07/28/2008 | 75000 | ||
| This is my second complaint for cracking/crumbling dashboards on 2002 dodge ram 1500 quad cab. first complaint was made feb. 2009 with failure date of july 28, 2008, odi id number : 10259545. i have not seen any investigation reports only climbing consumer complaints. i can't believe there has been no progress. my fingers are crossed something will happen soon. | |||
| 11/21/2009 | 140000 | ||
| Tl-the contact owns a 2002 dodge ram 3500. the contact stated that the dashboard was cracking from the windshield to the molding. the contact was cut on the finger when the dashboard caved in and he attempted to pull it back out. the vehicle was taken to an authorized dealership where the contact was informed that the dashboard would be replaced at his expense. the contact called the manufacturer who offered no assistance. the vehicle had not been repaired at the time of the complaint. the current mileage was approximately 160,000. the failure mileage was approximately 140,000-bk | |||
| 08/28/2009 | 78000 | ||
| Dash cracking and collapsed in 2002 dodge ram 1500 crew cab truck. the damage continues to get worse and now my electrical system is in jeopardy, along with my lack of protection that is provided by a solid dash. | |||
| 05/20/2010 | 150241 | 1 | |
| I own a '02 dodge ram 1500 quad cab. dash is cracking while driving, once i hit a pot hole, a piece flew off and hit me in the face. i was lucky that no one was traveling from the other direction. i could have been in a head on collision because i jerk the wheel to the left when the piece hit me under my right eye. i am concern that this is a safety hazard than a cosmetic problem. i bought a dash cover so i would not get hit again, but the weight seems to have accelerated the cracking. the dash part cost over $700 and is made of the same material and the process will repeat. this is a safety issue!! please look into this problem, thank you. *tr | |||
| 07/01/2007 | 65000 | ||
| Top of dash is cracking in numerous places around the defroster openings. this leaves numerous sharp edges on top of the dash. | |||
| 02/28/2005 | 1 | ||
| Dash started cracking at 30,000 miles. dealership refuse to repair said it was my fault. texas heat. the dash material is literally disintegrating. material is defective, have other dodge vehicles that are older and nothing wrong with them and they are older and were never kept in garage. *tr | |||
| 11/15/2009 | 122000 | 1 | |
| 2002 dodge ram 1500 quad cab, dashboard is cracking for no specific reason. cracks are not just superficial but rather completely through the dashboard structure and therefore should be considered a safety hazard to occupants. pieces of the dash could become projectiles in the event of an emergency stop or if involved in a collision. there is no substructure to stop pieces of the dash from falling into the interior workings of the cab and perhaps causing instrument failure, fires etc. this default needs to be addressed before someone is seriously injured or killed. *tr | |||
| 10/20/2009 | 1 | ||
| 2002 dodge ram 1500 quad cab, dashboard is cracking for no specific reason. cracks are not just superficial but rather completely through the dashboard structure and therefore should be considered a safety hazard to occupants. pieces of the dash could become projectiles in the event of an emergency stop or if involved in a collision. there is no substructure to stop pieces of the dash from falling into the interior workings of the cab and perhaps causing instrument failure, fires etc. this default needs to be addressed before someone is seriously injured or killed. *tr | |||
| 03/12/2005 | 80000 | 1 | |
| Collapsed dashboard. *tr | |||
| 09/28/2009 | 92000 | 1 | |
| Dashboard on my 2002 dodge ram 1500 quad cab snapped in four pieces while driving over a speed bump. i searched for a dashboard on the internet and found a lot of complaints that this is happening to a lot of dodge vehicles, even some 2006 models. it seems that the plastic that they used to make this dashboards its not durable at all. thought maybe the south texas heat had caused the dash to weaken, but have also found out its happening in a lot of different zip codes. there is some vehicles that have holes on the dash that are in 18in in diameter, i have become very concerned about this issue, and have contacted chrysler with no success on even taking a look at what happened to my vehicle, they are apparently not doing anything about it. i think with a crash and these dashboards breaking, the pieces are sharp and the airbag deploying it can cause a much larger damage, also with the holes on the dash it exposes the wiring and electronic parts to the intense heat the can cause it to overheat ant catch on fire or malfunction of other electronic parts, i don't know if i am the only one complaining to you guys about this, but something has to be done, please investigate before something tragic happens when one of these vehicles participates on a accident, i fear for my safety and my passengers. *tr | |||
| 01/01/2006 | 40000 | 1 | |
| Dodge ram 1500 2002 model dash board falling apart so bad it is now cracking around the air bag area i feel this is a safety hazard and dodge should replace this dash before an accident occurs and someone get hurt because of sharp edges around the dash from falling apart. *tr | |||
| 04/24/2009 | 30000 | 1 | |
| I have a 2002 dodge 1500 pickup truck. it has approximately 30,000 miles and has always been garaged. it is in like new condition except for the dash board which has recently formed many hairline cracks. i have been reading on line, motor trend thread, that this is an apparent problem with these vehicles and can develop into grave safety issues. in fact the dashboards in some vehicles have collapsed and have caused electric problems. also the airbags integrity is questioned. you may have already received complaints from other people regarding this issue. i have contacted chrysler/dodge regarding this problem and have not heard back from them. please let me know what i can do to assure my families safety? outside of not driving the truck i am unsure what else to do? *tr | |||
| 06/28/2008 | 65000 | 1 | |
| Many cracks on dashboard which could cause safety issue if airbag is deployed. searching on internet and found many customers with same issue. one florida tv station did a report on this problem in 2007. there needs to be an investigation so a recall can happen. *tr | |||
| 01/01/2005 | 60000 | 1 | |
| 2002 dodge ram 1500. dashboard is cracked in multiple areas and caving in. reported to dodge at 60,000 miles (now 114,000 miles) dodge claimed it was not covered under any warranty. now the dash is caving in and pieces fly around cabin when sharp movements are made. *tr | |||
| 05/09/2008 | 95000 | 1 | |
| The dash on my 2002 dodge ram is cracking for no apparent reason and dodge will not do anything about it and there are plenty of people across the u.s. having the same trouble. *tr | |||
| 10/13/2008 | 48000 | 1 | |
| The dashboard in my 2002 dodge ram quad cab pick up truck is falling apart. it is breaking off in large sections causing the wires to be exposed. the cost to repair it apx. 2000 dollars. i have seen numerous complaints about this. why is dodge not being held responsible for a recall on this ?????? *tr | |||
| 08/11/2008 | 1 | ||
| Dash cracked. *tr | |||
| 02/07/2008 | 64000 | 1 | |
| This 6 year old dodge truck has developed three cracks in the dashboard that run from the front to the back. i believe that the function of my air bags may be affected in a crash due to these cracks. dodge has indicated that there is no defect in this part and i am responsible for any and all repairs. *tr | |||
| 05/01/2008 | 77000 | 1 | |
| The dashboard on my 2002 dodge ram 1500 pickup is cracked in multiple places and some of the grill pieces that cover the defroster ducts have fallen into the ducts. the truck is only 5 years old and i am the only owner. i have friends that have fords and chevy's from the same year or earlier and their dashboard isn't cracking in such a way. *tr | |||
| 08/10/2007 | 60000 | 1 | |
| 2002 dodge ram 1500 4x4 with cracked dashboard. *tr | |||
| 01/15/2007 | 65000 | 1 | |
| Dashboard cracks - small crack approx. 1inch, 1 yr. ago. and now, 4 large cracks, 2 on the pass. side and the other 2 at the center of the dash. i purchased the veh. brand new. *tr | |||
| 03/22/2008 | 32000 | 4 | |
| Dash on 2002 1500 dodge quadcab bought new in 2003 has been cracking for more than 3 years. the dealer knows it is a problem but the factory is in denial. now it is causing electrical problem. my light have gone out suddenly. my alarm wiring was cut by the dash and the engine shut off. the speaker have been ruined. it is now becoming a safety issue. *tr | |||
| 01/01/2007 | 105000 | 5 | 01/01/2005 |
| 2002 dodge ram quad cab dash board is cracked/split in 5 or more places. in other words the dash is deteriorating. the material is apparently very brittle. dodge told me it would cost $1500 to replace it with the same dash that would crack again in 5 years. i called dodge and was told there were no reported problems and they would not consider any help in replacement or admit a design flaw. other places are reporting the entire dash is falling in and effecting the electrical system operation. *tr | |||
| 10/10/2006 | 5 | ||
| Multiple dash cracks. *tr | |||
| 01/10/2008 | 40000 | 1 | 12/11/2001 |
| 2002 dodge ram 1500 quad cab. sun visor keeps falling. started out not going up all the way. over time it will only go up part way. *tr | |||
| 06/01/2007 | 1 | 02/05/2002 | |
| The dashboard in my 2002 dodge ram 1500 quad cab is cracking. i have heard that this is a known problem in many dodge trucks and that daimler chrysler is aware of this and may or may not issue a recall. chrysler needs to replace these dashboards before major mechanical or electrical problems occur. the crack is getting bigger all the time and others are starting. *tr | |||
| 12/26/2007 | 1 | ||
| I own a 2002 dodge ram truck that has 63,000 miles and the dash is cracking all around in different spots. i have read on many different web sites that my truck is not the only one having the same problem. i contacted dodge about the problem and was told that there was nothing that was their responsibility. so the next step was to file a complaint with the safercar.gov to see if they would look into the problem. *tr | |||
| 05/21/2004 | 70 | 3 | 08/23/2002 |
| Dash board cracks, requesting a replacement at company's cost. *tr | |||
| 08/24/2007 | 70000 | 1 | 03/15/2002 |
| Complete failure of dodge ram 2002 pu dash. the dash has cracked in multiple places (more than 20) and has disintegrated. the truck has not been parked in excessively hot or dry climates. *tr | |||
| 08/15/2007 | 96000 | 4 | 08/20/2004 |
| 2002 dodge ram 1500 quad cab. the dash on the passenger side developed a total of four seperate cracks within a 6 week time frame. the cracks run from the windshield in the top section down into the section that contains the passenger side airbag. 3 of the cracks are in the top section while the fourth one is in the airbag section of the dash. *tr | |||
| 08/20/2007 | 52000 | 3 | 08/22/2002 |
| Dashboard is cracking in several places from front to back for unknown reason. no chemicals used on dash. believe this may cause pass. side airbag from deploying or may cause pieces of the dash to turn into projectiles if airbag deploys. *tr | |||
| 03/28/2007 | 93000 | 4 | |
| Purchased 2002 dodge ram used. at first service interval, rack and pinion boots were leaking, main seal was shot. also had manifold leak, along with a steering problem that causes shaking at 40 mph. steering problem still remains, and there is a loud rattle that the dealership cannot find. this vehicle has been a nightmare, most recently, my fuel pump decided to quit working. also, the interior trim, namely the hand grips on the driver and passenger door have been replaced numerous times, due to the cheap plastic that is used as a holding ring. do not purchase this type of vehicle. have had nothing but headaches with the truck, from the simple things, to the expensive things...was just told that my head gaskets are shot as well, have spent thousands on this truck, with no returns, do not get this year/model of ram 1500. *jb | |||
| 08/27/2007 | 70000 | 1 | 05/10/2006 |
| The dashboard of my 2002 dodge ram 1500 has several large cracks and parts are starting to brake away. i feel that this could cause harm to me or my passengers if involved in an accident. i feel that it is very unsafe due to sharp hard plastic parts of the dash that could do serious harm. i also feel that this could affect the defrost duct and cause the defroster to not work properly. *tr | |||
| 07/20/2007 | 1 | 03/30/2002 | |
| The main dash in my 2002 dodge ram is cracked just above the passenger side airbag. heard that other dodge owners had the same problem and got it fixed under warranty from the dealership. *jb | |||
| 06/01/2006 | 80000 | 1 | 10/13/2001 |
| Dashboard is cracking and falling in exposing electrical components to sunlight and intense heat. the problem is getting worse as time goes on. *tr | |||
| 03/01/2005 | 1 | 06/17/2002 | |
| I have a 2002 dodge ram 1500 quad cab truck. the dashboard started cracking approximately 2 years ago. there are five cracks in the dashboard now. i thought it was just my vehicle. however, i have heard several other dodge ram owners having the same problem.*ak | |||
| 05/13/2007 | 61000 | 1 | 03/08/2007 |
| The dashboard on the v 2002 dodge ram was beginning to crack. the crack started off very small, and within a couple of days, it spread across the width of the dashboard. *ak | |||
| 01/01/2007 | 1 | 08/03/2002 | |
| I have a 2002 dodge ram that has 5 cracks in the dashboard. 4 of the cracks go from the window to the defroster vents ,and one goes from the side defroster vent to the glove box. at this time there have been no repairs or recalls to correct this problem.*ak | |||
| 04/09/2004 | 0 | 1 | 08/14/2003 |
| I own a 20 02 dodge ram 1500 quad cab. i am writing to inform you that the dashboard has cracked into many pieces. the truck was not in a wreck. i am one of quite a few people with the same problem. if dodge will not correct the problem of poor equipment, then at least don't charge 1500.00 to replace it. thanks for you time.*ak | |||
| 05/04/2007 | 79000 | 1 | 02/09/2002 |
| Dashboard has started to crack, about 6 inches and growing. *tr | |||
| 01/01/2005 | 40000 | 1 | 06/01/2002 |
| I own a 2002 dodge ram 2500 and for several years now, the dashboard has been cracked and is over time caving in. i brought this to the attention of boniface hiers dodge in merritt island, fl and they said it was not under warranty and therefore would be my expense if i wanted it replaced. recently, i have experienced problems with my lights and believe it may be caused by the dashboard issue. our local news channel is running a story on this issue right now (www.local6.com, click on problem solvers)and has located several people throughout central florida that are having similar problems. i did not realize this was such a popular issue and i definitely feel something should be done to repair this problem. some of the other owners are saying that the dashboard is causing problems with wiring and could cause headlights to fail. that is a huge safety issue and i would think this would need to be fixed before any fatalities occur. i am embarrassed of the way the interior of my truck currently looks. i try to take good care of my truck as i expect to own it for several more years and vehicle appearance is important to me. while i thought this problem was simply cosmetic, i was embarrassed but not compelled to push the issue with dodge. now that i realize this could be a safety issue and my life or my husbands life could be in danger, i am very concerned. i have pictures i would be happy to forward to you if they will assist in your review of my case. thank you for your time and i look forward to your response. *tr | |||
| 04/07/2007 | 60000 | 1 | 11/19/2005 |
| Dodge 2002 ram quad cab dash board cracking and collapsing. *tr | |||
| 06/15/2005 | 5 | 12/23/2002 | |
| Forward plastic dashboard failure. dash cracked and broke in about five places. *tr | |||
| 07/24/2005 | 86475 | 1 | 02/24/2004 |
| Dt: the drivers side assist handle that was used to get into vehicle came off in the consumers hand and he fell out of truck on his back. the consumer was not hurt. the consumer was concerned about his grandmother using the one on the passenger side to help her get in. the dealer replaced them all the time. *jb | |||
| STRUCTURE - BODY - BUMPERS | |||
| 12/31/2002 | 10000 | 01/31/2002 | |
| Rack & pinion steering leaks and very hard to turn when vehicle is cold, has been replaced twice and still a problem, also severe corrosion of front bumper, is ordered and will be replaced. | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 09/16/2004 | 26131 | 1 | 08/26/2003 |
| I own a 2002 dodge 1500 4x4 quad cab pickup & the front doors gasket seals are leaking at higher speeds. it get so bad that the door start to shake at the hinge side of door. i spoke with dodge about this; i was told this is not the only unit doing this, that it was a simple fix of re-bending the hinges at a body shop. they explained that if this was reported in the frist 12 months or 12,000 miles it would have been covered under warrianty. the truck has 28,040 miles on it now still under the 30,000 mile warrianty. i beleive this to be a problem inherit to the truck design.*ak | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 08/07/2011 | 61000 | ||
| Frame rails are corroding. driver's side has a 3' 6 section of badly corroded frame. there are holes large enough to put three fingers through. passenger's side is beginning to corrode. frame has not failed yet. | |||