Consumer Complaints


Fail datemilesoccurencesPurchase date
OTHER
05/17/2003700001
 The floor mat on the driver side, slid forward and became tangled in the steering universal joint. this caused the steering wheel to be hard to turn. *jb
02/19/2003
 Impressed with the sporty style of my sister's 4-door dodge stratus, i purchased one for my wife in 1998 (a 1998 dodge stratus). it wasn't long before my sister began having problems with her car. i blamed her and told her that she was too rough on her car (she has a lead foot). my wife and i take very good care of our cars and i was confident we would not run into the same problems. well, recently i noticed the presence of a small oil-puddle were my wife keeps her car. i learned that the head gasket was in need of replacement. i've yet to have this done but was quoted and estimate of $700-750. the mechanic informed me that this was a very common problem for the stratus. so common that he predicted the diagnosis before ever looking under the hood. my stratus only has 55,000 miles on it. its been well maintained and driven with care. turns out, my sister had the same problem (head gasket failure) at/near 65,000 miles. in typing the words dodge stratus head gasket in an internet search many articles, complaints, and reviews noted this all-to common problem. i also learned many of those who have had this failure received zero to little compensation/compassion from the manufactuer for the obvious defect. it appaers dodge has identified this problem and has re-designed the gasket multiple times. two seperate mechanics informed me that i can have the gasket replaced but i should expect the problem to happen again soon after. this doesn't seem fair. i understand defects occur but feel people should be compensated when they do. dodge needs to stand behind their product and admit they are responsible. this defect has led to much frustration.. a response of what i should/can do would be appreciated
12/11/20020005/07/1998
 I have a 1998 dodge stratus with a 2.4l 4 cylinder engine with 86,000+ miles that has recently developed a head gasket oil leak. i am aware that this is a common problem with this engine and the associated tsb(09-05-98). when i noticed the leak, i took my car to the dealer in town and was told that the regional office denied my request for payment of the repair. i did not have the repair done, but got an estimate for $800. next, i contacted the chrysler customer service line in detroit, mi.(1-800-992-1997). i was told politely that they would like to help me but that my car was too far out of warranty and that there was no warranty extension for this problem. i asked why some people received assistance for the same problem while others did not, and was told that this office would not have authorized those payments. i asked for a number or address to make an appeal to this decision and was told that they had already made the final decision, there was no one else to appeal to, and the decision would not be overturned.
01/01/200210/01/1998
 They want me to pay $900 for a defect that occurred to the 1995 model. nlm
12/25/2000112/01/1997
 Check oil light alerted me to a problem which was confirmed by a licensed mechanic. the problem is a blown head gasket. while car was in the shop, mechanics suggested i look for a recall. none at the present time. talked to dodge dealer. was told that since i had over 75000 miles and a non-dodge mechanic was repairing the problem, there was nothing they could do. it has become obvious that this is a growing problem. this should be addressed as a recall. i caught it early. dodge should step up and fix the problem, regardless of the number of miles on the vehicle. some poeple properly maintain their vehicles. *ak
01/01/2000
 No summary
02/10/1999102/01/1998
 I noticed my car oil light came on - so i checked the oil and much to my amazement i showed no oil level on the dip-stick so i added oil until it showed on the dip-stick which ended up being 2 qts low. since january i have added at least 3 qts a day, costing me a numerous amount of money. also my windshield has been cracking since feb, 99 the crack has almost reached the drivers side. *ak
01/20/2000
 While driving into a parking lot the rubber boot is too small that it won't slide over the coupling mechanism to keep something from getting into it. the factory issued floor mat got caught in the turn coupling, and driver couldn't turn the wheel. avoided a near miss. contacted dealer. *ak
01/01/2000112/01/1997
 No summary listed for above vehicle. *ak
 Unspecified.