Consumer Complaints


Fail datemilesoccurencesPurchase date
AIR BAGS
09/21/200728000504/06/2005
 At 28,000 miles the airbag light came on. the dealer said it was a seat belt retractor. they replaced it. i have had the air bag light come on every few months. they have replaced seat belt components and messed with the connectors. i have had it in 5 times now. *tr
06/25/200787000103/02/2005
 Tl*the contact owns a 2004 dodge stratus. while driving 45 mph, the vehicle crashed into a pole. the front midsection of the vehicle was damaged. the air bags failed to deploy. the driver was wearing a seat belt, but suffered injuries to her face and back. the vehicle was towed and determined to be destroyed. a police report was filed. the engine size, number of cylinders, and a valid vin were unknown. the contact has pictures. the current and failure mileages were 87,000.
07/25/200660000307/16/2004
 Dt*: the contact stated that the driver's side seatbelt caught on fire twice and the passenger side air bag deployed. during each incident the air bag light illuminated on the dash. on the first incident the dealership determined there was an electrical short in the airbag module and in the left and right front squids. the seat belt tensioner was determined to be faulty. the dealership replaced the air bag module and the air bag. the seat belt tensioner was repaired. the second incident resulted in injuries to the passenger of the vehicle. the air bag module was determined defective and the driver's side seatbelt retractor was faulty. the dealership replaced the air bag module, the air bag and the seat belt retractor. the seat belt is malfunctioning again. the air bag light is illuminated on the dash of the vehicle.
02/22/200632000108/01/2004
 Dt*: the contact stated while driving 45mph with steady brake pressure applied, the abs brakes locked up resulting in a rear end collision. upon impact, the vehicle rolled over and slid into a telephone pole coming to a final stop on its side. the airbags did not deploy. although the contact was wearing a seatbelt, no injuries were sustained. the vehicle was totaled due to the extensive damage. the police were on the scene and a report was taken. the insurance adjustor, as well as a factory representative, inspected the vehicle and determined the airbags should have deployed. the vehicle is a 2004 dodge srt4. *ak
03/17/200670000105/25/2003
 Dt*: the contact stated while starting the vehicle the airbag light illuminated without any prior problems. called chrysler dealer , who stated problem could be serious, not knowing which sensor malfunctioned. the air bag could deploy while driving without an accident. the mechanic at the dealer showed concern and initially wanted to help, but after finding out that the vehicle had 70,000 miles on it, he indicated there were too many miles past the warranty, and the dealer would not cover it. the contact insisted that it was a safety issue and that mileage had nothing to do with it. however, dealer refused to fix it. *ak
AIR BAGS - FRONTAL
06/25/20071
 2004 dodge stratus. ltr forwarded from fmcsa requesting investigation of consumer complaint re non-deployment of the airbags in her chrysler vehicle. *kb the consumer hit a utility pole. the consumer suffered injuries to her face. the manufacturer denied the consumers claim for any assistance. the manufacturers inspection revealed that the threshold for air bag deployment was not met. the impact was absorbed by the vehicle's crush points. also, during the electronic testing, no fault codes appeared that would have indicated any malfunction at the time of the incident. *jb
02/12/200750900106/01/2006
 Tl*- the contact'a vehicle crashed into a second vehicle which had spun out in front of her vehicle due to the icy conditions. the contact was traveling at 40 mph when she stuck the second vehicle. both vehicles proceeded to slide down a steep embackment. although the vechile was rendered inoperable the airbag did not deploy, it seemd that the seat belt pretentioner did engage and kept the driver from hitting the steering wheel. both the officer at the scene, and the insurance agent were surprised that the air bags had not deployed. the contact had a police report. the failure mileage was 50900 miles.
10/16/2005106/01/2005
 Dt: the contact's vehicle rear ended a vehicle at 40 mph. upon impact, the airbags did not deploy. the bumper was cracked, but the frame was not damaged. daimler/chrysler inspected the vehicle, but the contact received no report. a police report was taken at the scene. the vehicle is currently being repaired. *ak updated 02/13/06.*jb
07/15/200516680105/04/2004
 Dt: 2004 dodge stratus rt. last thursday consumer's car was involved in an accident. upon impact, the air bags did not deploy. consumer let someone barrow the car, and while driving at high speeds between 80 and 100 mph , the car hit concrete poles and totaled the car. there were no injuries; the seat belts were worn. the police came, but consumer was if a police report was filed. *ak
03/10/200588001
 Consumer's vehicle was involved in head on collision, whereby the seat belt did not secure the consumer, causing him to strike his head on the steering wheel, then, the air bags deployed only because his head hit the steering. consumer broke his nose, and had other multiple injuries. the vehicle was totaled.*ak