Ford C-max Hybrid

Model C-max Hybrid made by Ford got 42 consumer complains as well as 1 recall. Consumer complaints with reference, among others things, to electrical system and engine. There was one recall concerning latches/locks/linkages .

Model 2013

Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
LATCHES/LOCKS/LINKAGES
13V085000Ford Motor Companyfrom 11/16/2012 to 11/21/2012V (Vehicle)5675MFRFord Motor Company03/07/201303/11/2013
Defect SummaryFord is recalling certain model year 2013 focus and c-max vehicles built from november 16, 2012, through november 21, 2012; and model year 2013 escape vehicles manufactured from november 14, 2012, through november 21, 2012. the left rear door child lock was built incorrectly. as a result, the child lock may not engage when the operator uses normal force to activate the child lock.
Consequence SummaryThe operator may incorrectly believe the child lock is engaged. however, the door may be opened from the inside, increasing the risk of injury to an unrestrained child.
Corrective SummaryFord will notify owners, and dealers will inspect the affected rear door latches, and replace them as necessary, free of charge. the recall is expected to begin march 25, 2013. owners may contact ford motor company customer relationship center at 1-866-436-7332.
NotesFord's recall campaign number is 13s02.owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.

Consumer Complaints


Fail datemilesoccurencesPurchase date
ELECTRICAL SYSTEM
12/10/2012800
 Cpm takes over vehicle operation and eliminates use of accelerator. vehicle self accelerates to maximum of 35 mph. electric brakes become very sensitive, becoming jerky and stop its movement very fast. the vehicle has repeatedly went into this mode at 800 miles, 1800 miles, 2200 miles, 2300 miles and approximately 2350 miles. for motor company and local ford dealership have not been able to remedy the problem after 4 attempts to do so. unable to get sufficient information from fmc to determine if its a fleet wide problem or a single vehicle problem. the unusual problem makes the vehicle very hazardous to drive and unreliable to use on public highways.
01/03/201328252
 Went to start car first thing in the morning for work and it was completely dead. had to jump start. took to dealer. they kept overnight and ran tests but could not find anything wrong. second occurrence on 1/25 - same thing - completely dead - this time it was mid afternoon after sitting all day at work. had to jump start again. taking to dealer in the morning. there appears to be no apparent reason it just doesn't recognize it has power and nothing works. *tr
01/03/20132825
 Went to start car first thing in the morning for work and it was completely dead. had to jump start. took to dealer. they kept overnight and ran tests but could not find anything wrong. second occurrence on 1/25 - same thing - completely dead - this time it was mid afternoon after sitting all day at work. had to jump start again. taking to dealer in the morning. there appears to be no apparent reason it just doesn't recognize it has power and nothing works.
ENGINE
01/15/201313001
 Vehicle was parked for approximately 45 minutes. upon return to the key was inserted and then turned to start. the gasoline engine immediately started and went to max engine rpm then appeared to shut down via the engine overspeed sensor. as soon as the engine speed dropped to zero, it again repeated the high rpm overspeed. this time the key was turned to the off position. it was noted that no warning lights or messages were displayed. the interior of the vehicle was examined and nothing was near the accelerator pedal. the key was returned to the start position with the same overspeed condition happening again. the key was immediately turned to off. again no warning lights or messages appeared. the vehicle was allowed to set for about 5 minutes. the key was turned to start. the engine did not overspeed, but was notably surging at idle. vehicle was placed in gear and driven four blocks, with the engine surging, to the owners driveway and parked. the ford dealer was contacted. they advised to drive it in so we can look at it. i advised that i felt it was unsafe to operate to the possible rapid engine acceleration. a wrecker was called, upon it's arrival, the vehicle was started by the wrecker driver, he stated that the car seemed to be fine. while driving the vehicle onto the wrecker bed, he experienced the sudden engine overspeed. he then stated, now i see why you don't want to drive this. the vehicle was then delivered to the ford dealership for examination, and hopefully, repair. *tr
01/15/20131300
 Vehicle was parked for approximately 45 minutes. upon return to the the key was inserted and then turned to start. the gasoline engine immediately started and went to max engine rpm then appeared to shut down via the engine overspeed sensor. as soon as the engine speed dropped to zero, it again repeated the high rpm overspeed. this time the key was turned to the off position. it was noted that no warning lights or messages were displayed. the interior of the vehicle was examined and nothing was near the accelerator pedal. the key was returned to the start position with the same overspeed condition happening again. the key was immediately turned to off. again no warning lights or messages appeared. te vehicle was allowed to set for about 5 minutes. the key was turned to start. the engine did not overspeed, but was notably surging at idle. vehicle was placed in gear and driven four blocks, with the engine surging, to the owners driveway and parked. the ford dealer was contacted. they advised to drive it in so we can look at it. i advised that i felt it was unsafe to operate to the possible rapid engine acceleration. a wrecker was called, upon it's arrival, the vehicle was started by the wrecker driver, he stated that the car seemed to be fine. while driving the vehicle onto the wrecker bed, he experienced the sudden engine overspeed. he then stated, now i see why you don't want to drive this. the vehicle was then delivered to the ford dealership for examination, and hopefully, repair.
FUEL/PROPULSION SYSTEM
12/10/2012800
 Cpm takes over vehicle operation and eliminates use of accelerator. vehicle self accelerates to maximum of 35 mph. electric brakes become very sensitive, becoming jerky and stop its movement very fast. the vehicle has repeatedly went into this mode at 800 miles, 1800 miles, 2200 miles, 2300 miles and approximately 2350 miles. for motor company and local ford dealership have not been able to remedy the problem after 4 attempts to do so. unable to get sufficient information from fmc to determine if its a fleet wide problem or a single vehicle problem. the unusual problem makes the vehicle very hazardous to drive and unreliable to use on public highways.
FUEL SYSTEM, GASOLINE
02/01/2013110/01/2012
 2013 ford c-max. consumer writes in regards to vehicle not getting advertised mpg and seeks reimbursement . *smd the consumer stated the window stated the vehicle would get 47/47 mpg. the consumer stated he is getting 32.4 mpg.
POWER TRAIN
12/22/2012200
 I put the car in reverse to back out of the drive way and when i stopped, i couldn't go backwards. i pulled forward and parked. pulled back again and the car didn't do it again. the engine light did come on and i took the car to the dealership. they had it for two weeks. ford said it is a reverse delay problem and they know about it. ford is working on a fix. ford is knowing selling the c-max with a drive train problem and does not consider the reverse delay a safety problem. i do consider it as a safety issue and trying to get the car returned and ford will not take it back.
SERVICE BRAKES
12/10/2012800
 Cpm takes over vehicle operation and eliminates use of accelerator. vehicle self accelerates to maximum of 35 mph. electric brakes become very sensitive, becoming jerky and stop its movement very fast. the vehicle has repeatedly went into this mode at 800 miles, 1800 miles, 2200 miles, 2300 miles and approximately 2350 miles. for motor company and local ford dealership have not been able to remedy the problem after 4 attempts to do so. unable to get sufficient information from fmc to determine if its a fleet wide problem or a single vehicle problem. the unusual problem makes the vehicle very hazardous to drive and unreliable to use on public highways.
UNKNOWN OR OTHER
02/24/2013400
 I have a new cmax energi with navigation. the back up camera goes on when i go into reverse, but it sometimes does not shut off, so i have this distracting screen showing me what is behind me while i am driving forward. sometimes it changes to the correct screen immediately, but other times it can take up to 2 minutes. i have reset the system, but it did not help.
01/03/201328252
 Went to start car first thing in the morning for work and it was completely dead. had to jump start. took to dealer. they kept overnight and ran tests but could not find anything wrong. second occurrence on 1/25 - same thing - completely dead - this time it was mid afternoon after sitting all day at work. had to jump start again. taking to dealer in the morning. there appears to be no apparent reason it just doesn't recognize it has power and nothing works. *tr
01/03/20132825
 Went to start car first thing in the morning for work and it was completely dead. had to jump start. took to dealer. they kept overnight and ran tests but could not find anything wrong. second occurrence on 1/25 - same thing - completely dead - this time it was mid afternoon after sitting all day at work. had to jump start again. taking to dealer in the morning. there appears to be no apparent reason it just doesn't recognize it has power and nothing works.
VISIBILITY - GLASS, SIDE/REAR
02/01/20131
 2013 ford c-max. consumer writes in regards to defective rear window. consumer requests refund for repairs. *smd the consumer stated 15 days after purchasing the vehicle, the rear window shattered. the consumer stated she purchased an extra window coverage warranty. however, the dealer stated the coverage was only for the front windshield.

Car dealers selling


StateCityZipNamePhone
NYBREWSTER10590BRESTER FORD845-279-2992
WASUMNER98390RIVERSIDE FORD253-863-2211