Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| FUEL SYSTEM, OTHER - STORAGE - TANK ASSEMBLY | ||||||||||||||||
| 00V350000 | FORD MOTOR COMPANY | from 05/20/1997 to 04/14/2000 | V (Vehicle) | 3750 | 11/30/2000 | MFR | FORD MOTOR COMPANY | 10/30/2000 | 10/31/2000 | |||||||
| Defect Summary | Vehicle description: bi-fuel vehicles. these vehicles may have a fuel tank filler pipe grommet that could have been damaged during the installation of the bi-fuel system. if the grommet is damaged, fuel could leak. fuel leakage in the presence of an ignition source could result in a fire. dealers will replace the fuel tank filler pipe grommet. | |||||||||||||||
| Consequence Summary | If the grommet is damaged, fuel could leak. fuel leakage in the presence of an ignition source could result in a fire. | |||||||||||||||
| Corrective Summary | Dealers will replace the fuel tank filler pipe grommet. | |||||||||||||||
| Notes | Owner notification began november 30, 2000.owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact ford at 1-800-392-3673.also contact the national highway traffic safety administration's auto safety hotline at 1-888-dash-2-dot (1-888-327-4236). | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| FUEL SYSTEM, GASOLINE | |||||
| 03102 | 05/26/2003 | 10002766 | Compressed natural gas (cng). rough idle or no start when cold. vehicles equipped with cng bi-fuel engine only. *tt | 09/16/2003 | |
| 01231 | 11/26/2001 | 630331 | Some compressed natural gas (cng) vehicles may exhibit rough idle or no start when cold. *tt | 04/16/2002 | |
| 01136 | 07/09/2001 | 620986 | Subject regarding overview of bi-fuel cng vehicle parameter identification data (pid), inputs and outputs as a diagnostic aid for bi-fuel vehicles. *tt | 09/05/2001 | |
| 0085 | 04/17/2000 | 613579 | Due to an internal design change to the solenoid tank valve, the pressure release device (prd) can no longer be removed from the tank valve without first venting the fuel tank. **mr | 07/21/2000 | |
| FUEL SYSTEM, GASOLINE - DELIVERY - HOSES, LINES/PIPING, AND FITTINGS | |||||
| 12291 | 12/01/1998 | 615538 | Brief information regarding vehicles equipped with the new single point crash sensing system. *tt | 01/18/2001 | |
| 5375 | 12/01/1998 | 615450 | Brief information regarding the new single point crash sensing system. *tt | 01/16/2001 | |
| FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY | |||||
| 020503 | 03/21/2005 | 0556 | 636417 | Guidance for cng tank inspection for vehicles produced after december 2, 1996. *tt update. *tt | 11/08/2002 |
| FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY - FILLER PIPE AND CAP | |||||
| 6501 | 07/01/1999 | 610658 | Some vehicles built between 7/1/98 and 12/31/98 may exhibit a fuel filler door not closing properly. *tt | 05/10/2000 | |
| 99204 | 10/04/1999 | 6089645 | A condition with fuel filler door unable to close completely. *tt | 02/10/2000 | |
| 12888 | 06/01/1999 | 606917 | Concerns with fuel filler door not closing properly. *tt | 09/08/1999 | |
| FUEL SYSTEM, OTHER | |||||
| 0398 | 05/12/2003 | 10002780 | Malfunction indicator lamp (mil) illumination with diagnostic trouble codes p0442, p0455, p0456, p0457, p1442 or check fuel cap lamp illuminated with diagnostic trouble code p0457. *tt | 09/17/2003 | |
| FUEL SYSTEM, OTHER - STORAGE - TANK ASSEMBLY | |||||
| 0253 | 03/18/2002 | 636042 | Subject regarding alternative fuel vehicle compressed natural gas tank inspection. *tt | 11/04/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL SYSTEM, GASOLINE | |||
| 04/08/2011 | 180000 | ||
| Tl* the contact owns a 1999 ford contour. while the contact inspected the vehicle, he noticed that the fuel tank straps were rusted. the vehicle was not repaired and the manufacturer was made aware of the failure. the failure mileage was 180,000. the vin was unavailable. | |||
| 04/08/2011 | 180000 | ||
| Tl-the contact owns a 1999 ford contour. while the contact inspected the vehicle, he noticed that the fuel tank straps were rusted. the vehicle had not been repaired. the manufacturer was made aware of the problem. the failure mileage was 180,000. the vin was unavailable. js | |||
| 04/07/2011 | |||
| 1999 ford contour, fuel constantly cutting off and not restarting. shows gas but acts like no gas in car. said to be fuel pump problem. no one can find issue. i have babies and had been stuck on freeway for over two hours when someone had to come and get us and tow vehicle home. still not working. | |||
| 03/03/2011 | 73556 | ||
| Tl* the contact owns a 1999 ford contour. the contact was refueling the vehicle when he noticed large amounts of fuel spilling from the vehicle and onto the ground abnormally. the vehicle was towed to a local repair shop where the mechanic advised him that the fuel tank filler pipe grommet was leaking. the contact referenced the recall associated with nhtsa campaign id number: 00v350000 (fuel system, other:storage:tank assembly) but was advised by the manufacturer that the vehicle was not included in the recall. the contact was able to secure an appointment to have the vehicle repaired at his expense but was awaiting the required parts needed for repairs, which were on backorder. the failure mileage was 73,556. | |||
| 03/03/2011 | 73556 | ||
| Tl-the contact owns a 1999 ford contour. while fueling the vehicle the contact noticed a large puddle of fuel on the ground. as the contact was fueling the vehicle the fuel was leaking out. the vehicle was towed to a local repair shop. the mechanic advised him that the fuel tank filler pipe grommet was leaking. the contact referenced recall nhtsa campaign id number: 00v350000, component: fuel system, other:storage:tank assembly and was advised by the manufacturer that the vehicle was not part of the recall. the contact stated the parts were on back oder for the repair. the failure mileage was 73,556. vwb | |||
| 10/29/2004 | 1 | 10/29/2004 | |
| I just bought my vehicle a few days ago. i was notified of a defect of the dashboard, and could plainly see it. the dashboard has warped very badly, causing my sight to be limited. i am also having a problem with fuel injection. i had it checked by a computer and it reported that the engine was not getting enough fuel. *ak | |||
| 11/15/2003 | 0 | ||
| Since i took the ownership of my 99 ford contour svt, it has been nothing but trouble. i want to keep this short, so i will breifly tell you of the problems i have encountered. in less than 2 years this has all happened. fog lights have gone out, twice. cv axis boot had to be replaced due to flawed manufacturing. abs system failure, rear window defroster went out. its on its 3rd fuel pump. very tough starts when its cold, stock alarm malufuction, right rear tail light went out, left front speaker went out, drivers door handle malufuction, the dash came up from the windshield back about 6". honestly there is more, i am trying to pull all this from memory. to conclude i would like to say that i will never own a ford again. ever. | |||
| 13 | |||
| The vehicle had poor gas mileage. the drivers window jammed. the rubber piece around the frame of the right side rear passenger's seat constantly came off. the shoulder harness on driver's side and in the rear seats twisted and jammed. the dashboard cover came loose. the radio operated poorly. the trunk latch often required multiple pulls to open the trunk. the air bag light intermittently came on. while driving there was a whining/grinding noise. *ak *nlm | |||
| FUEL SYSTEM, GASOLINE - DELIVERY | |||
| 05/01/2003 | 50000 | 0 | 11/14/1999 |
| As soon as i exited the freeway (almost a full circle exit), my car started choking and finally stopped. no fuel seemed to be reaching the engine. i had aaa tow it home since i was close to home. the engine cranked but wouldn't start. this choking happened once before when i entered the freeway on a similar full-circle ramp, and then stepped on the gas to pickup speed. it coughed a bit but then ran fine. seems like the spin causes something to choke. other contour owners have experienced this before. it supposedly happens when the fuel is less than a quarter of the tank. ford had recalled the ford focus for fuel delivery system problems and my car exhibits the exact same symptoms. when i talked to ford customer service, they asked me to take it to a dealer, have it fixed at my expense and then they would consider re-imbursing the expenses, but they also said that i shouldn't count on a reimbursement. i explained to them that this could be very dangerous since it can happen while entering a freeway. i've seen a few more complaints like this on this site (www.nhtsa.org) but no solutions. some say that the dealer cannot figure out the cause. the solution should be the same as the ford focus recall solution and should be fixed at ford's expense. | |||
| FUEL SYSTEM, GASOLINE - DELIVERY - FUEL PUMP | |||
| 09/22/2005 | 60000 | 1 | 11/10/1999 |
| 1999 ford contour se sport dashboard peeling. my dashboard started to peel away at approx 60,000 miles. i now have 80,000 miles on my car. i did not receive notice of a recall on this matter, which was apparently a secret. i have owned 3 fords and will never buy another due to the lax customer service and failure to take responsibility for product failure. i have also had all the head gaskets replaced (i am 60 and hardly hot rodding), rear struts and something related to a loud humming sound under the hood that was essential for the car to remain in working order and problems with the key sticking in the ignition and also a fuel pump. *tr | |||
| 07/29/2006 | 68158 | 1 | 07/26/1999 |
| While driving the vehicle on the highway, it lost power and would not respond to the gas pedal. i had to steer it to the shoulder and after a while it responded long enough for me to take it to a service station where it was diagnosed to have a defective fuel pump and flywheel. *nm | |||
| 04/06/2006 | 81600 | 12 | 05/25/2001 |
| My car sporadic stalled in traffic because the new fuel pump would shut off. the cause was faulty wiring that shorted out and in turn destroyed the cars computer. no parts are available so dealer was using parts from different make/model parts for repairs. i was told that this is a recurring problem. *jb | |||
| 06/27/2002 | 7 | 05/04/2001 | |
| My dash began to buckle to the point where the defrost vent would not stay in place. the dash face on the left side of the steering wheel is falling off. the floor on both sides in the front seat gets soaked every time i drive through puddles or rain. the dome lights would not go off. the door buzzer has tendencies to come on while you are driving even though all 4 doors are shut tight. the fuel pump went out and when the mechanic was going to replace it, he brought to my attention that all wires connecting to the pump had burned the wiring insulation. the fuel pump happens to be located in the fuel tank. there were bare wires in the fuel tank! (i do still have the fuel pump)the trunk latch located inside the drivers side front seat has not worked since 1 month after purchasing the vehicle. all of these things have happened since i purchased the vehicle in 2001 and i cannot seem to get ford to own up to any of them. the recall on the dash apparently is not important enough for them to assist me. i cannot get through to someone who will help me solve these problems at any of the dealers in my area. i am currently still paying for a vehicle i am afraid to drive and no longer care to be associated with. needless to say the car is sitting in the driveway and i will probably never drive it again. | |||
| 03/01/2003 | 3 | ||
| Nar 06/19/2003. *mr the consumer had his vehicle towed to vista ford approx 3 times in one month for a broken fuel pump that needed to be replaced.the vehicle had a b roken radio antenna and a vibration which was coming from the tires. in addition to all the other problems the dashboard was coming apart and the floor material under the hood of the driver and passenger seat was coming apart. ford has not offered any assistance in expediting fees and cost of repairs. please assist in resolving matters. *cb *jb | |||
| 03/17/1999 | 5 | 07/15/2001 | |
| The vehicle has not worked properly in a year, the vehicle had 5 new fuel pumps put on within a 8 month period, towed 3 times and periodically jerks and dies . the dealers service department can not find the cause of the problem. *jb | |||
| 5 | |||
| Vehicle has been in repair shop five times. when traveling vehicle would cut off at any speed. the first time at repair shop they told consumer that it was the fuel pump. second time, consumer was informed, that they had no idea what was wrong with vehicle. however, the third time consumer was told it was fuel pump sensor. vehicle is currently in repair shop. *ak | |||
| FUEL SYSTEM, GASOLINE - FUEL INJECTION SYSTEM | |||
| 1 | 03/01/2000 | ||
| Within 6 months of the purchase of my vehicle, the car started having problems with vibrations, shaking, and severe noise while driving. the engine idled rough and got more severe when the heating or cooling system was used. all tires have been replaced, a major brake job with rotors turned was completed, and the struts were replaced. regardless of this work, the shaking in the car has gotten progressively worse. i have taken my car to the dealership five times for the same problems. they have either said that it was normal contour or that it was the tires. finally, they indicate that there is a problem but they cannot determine what it is. my car makes a thumping noise and a squealing noise when i make slow right turns. on several occasions my foot has been on the brake pedal and my car surged forward. at one point i thought that the person behind me had hit me because the car jerked so hard and so unexpectedly. again, i am told that this is normal. this is the worst car that i have ever owned. *ak | |||
| FUEL SYSTEM, GASOLINE - FUEL INJECTION SYSTEM - FUEL RAIL | |||
| 01/11/2004 | 57394 | 3 | 09/18/1999 |
| Car just stalls while driving on the road. has happened atleast three times. | |||
| FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY | |||
| 10/02/2009 | 150000 | ||
| Tl* the contact owns a 1999 ford contour. while adding fuel to the fuel tank, gasoline began leaking. a technician concluded that the fuel tank seal caused the exhaust system hose to melt. the vehicle was in the process of being repaired . the failure and current mileages were 150,000. | |||
| 08/24/2007 | 100000 | 4 | |
| Tl*the contact owns a 1999 ford contour. the vehicle stalls and makes a lot of noise during acceleration. the overhead lights and other interior lighting will not dim when the vehicle is turned off. the contact must remove the bulbs to dim the lights. when the key is inserted in the ignition, the ignition switch locks up. a mechanic stated that the front sway bar was leaking and the brakes, rotors, and struts were corroded and needed to be replaced. the purchase date and powertrain were unknown. the current and failure mileages were 100,000. | |||
| 12/07/2005 | 1 | 08/16/2000 | |
| Recall 00v350000: fuel grommet leakage is for bi-fuel cars (contours) and my vehicle was at the mechanics and i am having the same issue but my vehicle is not a bi-fuel vehicle. while i was have my vehicle worked on i asked to check the fuel because as i store my vehicle in the garage for the winter i noticed a gasoline smell. the mechanic told me there was a recall and i contacted 2 ford dealers and ford itself and was informed that this vehicle is not on the recall. the is a very serious issue and should be included in the recall as it is the same specific information on the recall but not for my vehicle. *jb | |||
| 02/18/2002 | 51000 | 1 | 08/22/2000 |
| The fuel gauge needle floated erratically. the dealer diagnosed the problem as a defective fuel flow meter inside the fuel tank.*ak *jb | |||
| 05/19/1999 | 1 | 05/01/1999 | |
| No summary | |||
| FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY - FILLER PIPE AND CAP | |||
| 11/01/2004 | 53000 | 1 | 11/19/1999 |
| Consumer stated the fuel tank filler grommet was damaged and rusted. as a result fuel fumes seeped into the passenger compartment when the vehicle's tank was full .*ak *nm | |||
| 11/01/2004 | 525000 | 1 | 11/19/1999 |
| There was a strong fuel odor in the cabin of the vehicle after fueling. also, there was a fuel system tank assembly advisory on this issue. manufacturer was contacted, but provided no assistance. *ak.....strong fuel odors continue whenever consumer attempts to fill fuel tank. took vehicle to repair station on 12/31/2004, and the mechanic indicated that fuel tank filler pipe grommet was damaged rusted. *ak | |||
| FUEL SYSTEM, GASOLINE - STORAGE - TANK ASSEMBLY - MOUNTING | |||
| 07/06/2005 | 1 | 03/15/2000 | |
| Dt: contact owns 1999 ford contour. the gas tank strap which holds the gas tank broke. the contact felt this was a safety defect because it could break off and possibly cause a fire. this happened on july 6, 2005. *ak loudon motorcraft replaced the gas tank strap assembly. *tt | |||
| FUEL SYSTEM, OTHER - DELIVERY | |||
| 03/01/2002 | 1 | 10/01/2000 | |
| The front dash on my 99 ford contour has pulled away from the front windshield causing the defroster panel to pop out while driving. the defroster panel has popped out and blocked my view causing me to have two near incidents involving other vehicles. i called ford motor company (ref# 900850990) and was told by their representative that ford did have a customer satisfaction program on this part, but that the program had expired. i recieved no notice and now ford motor company is refusing to repair my vehicle due to the program expiring. please investigate and advise me if i have any other recourse. dt | |||
| 10/17/2002 | |||
| Consumer states that while driving and no warning the dashboard disconnected from the windshield causing a distraction to the consumer. dealer notified ts | |||
| FUEL SYSTEM, OTHER - DELIVERY - FUEL PUMP | |||
| 01/11/2004 | 57394 | 3 | 09/18/1999 |
| Car just stalls while driving on the road. has happened atleast three times. | |||
| FUEL SYSTEM, OTHER - STORAGE | |||
| Consumer states of having the fuel pump tank change several times.dealer was contacted. mr | |||