Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE | |||||
| 0346 | 03/03/2003 | 10001899 | Instrument panel warpage repair. *tt *jb | 07/24/2003 | |
| STRUCTURE - BODY | |||||
| 6509 | 07/01/1999 | 610666 | Some vehicles may exhibit a glovebox squeaking or rattle noise as the vehicle is driven over bumps. *tt | 05/10/2000 | |
| 98164 | 04/07/2000 | 609732 | A transeal coating is on the front and rear bumpers. this coating must be removed before delivery to the customer. yd | 04/07/2000 | |
| 12896 | 06/01/1999 | 606925 | Concerns with glovebox squeak and rattle. *tt | 09/08/1999 | |
| STRUCTURE - BODY - DOOR | |||||
| 99-8-15 | 05/03/1999 | 606419 | Subject regarding door trim panel replacement - service tip. *tt | 01/05/2001 | |
| 99215 | 10/18/1999 | 6089665 | Subject regarding vehicles that have water leaking onto front floor from door panel area. *tt | 02/11/2000 | |
| STRUCTURE - BODY - TRUNK LID | |||||
| 12726 | 05/01/1999 | 6091702 | Information regarding decklid release issues. *tt | 11/09/2000 | |
| 6243 | 05/01/1999 | 607038 | Online service information pertaining to various decklid release issues. *tt | 11/03/2000 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| STRUCTURE | ||||||
| DP06004 | FORD MOTOR COMPANY | 10/23/2006 | 04/10/2007 | INSTRUMENT PANEL COVER WARPAGE | ||
| The agency has denied a petition requesting an investigation of instrument panel warpage for the subject vehicles. the notice of denial was published in the federal register, volume 72, number 67, on monday, april 9, 2007, pages 17605 and 17606.see document search for details. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 12/12/2008 | |||
| Tl- the contact owns a 1999 ford contour. the contact stated the entire top of the dashboard curled upward. the damaged dashboard caused problems with the defrost and air conditioner, because the windshield would not defrost. the contact plans to take the vehicle to the dealer. the contact was concerned about the safety issue because it was hard to see out of the window whenever it rained or the weather conditions were chilly. the failure mileage was unknown, but the current mileage was 170,000. rvk | |||
| 12/12/2008 | |||
| Tl- the contact owns a 1999 ford contour. the contact stated the top of the dashboard is curled up all the way across. the contact stated this causes problems with the defrost and the air conditioner, because the windshield gets foggy. the contact plans to take the vehicle to the dealer. the contact feels this is a safety issue because it makes it very hard to see when it rains or is cool outside. the failure mileage was unknown, but the current mileage was 170,000.rl | |||
| 12/07/2007 | 0 | ||
| I have a 1999 ford contour sport v6. my motor/tranmission mounts keep failing a have replaced numerous times. causing many engine issues. have taken several mechanics, even dealership. been told this is a manufacturing fault. why has nhtsa not made a recall. to make the company fix their mistake or at least a way to keep mounts from failing. all i keep getting is thats just how its made. when coparing the frod replacement part to those sold at my local auto parts store its the same thing. so as far as i can tell there is no improvement made to parts. had my trans mission replaced-the transmission leaked-they noted that the leak was do to failed mounts. | |||
| 02/15/2002 | |||
| Dash curling back. strap for fuel tank rusted, going to break, rust on brake line, rust under both back doors and spreading to underneath car, radio speakers out, car hesitates while accelerating, trunk leaks defroster not working properly because of dash. was not aware of a recall for dash. should be recall for corrossion problem as it is unsafe to drive. i have no other means of transportation so i take a huge chance everytime i drive which is 3 or 4 times a weekt o work.. fuel pump had to be replaced. check engine light comes on for no reason. piece of junk and i can't afford to buy another car. ford should be ashamed of themselves. they should have to fix these cars or replace them. the mechanic told me the strap for fuel tank is going to break. the car only has 61,000 miles on it. what a joke! | |||
| 01/01/1901 | 2 | ||
| Letter on behalf of constituent re concerns about the defective warping dash on various ford products such as his 1999 ford contour. *nj the consumer stated ford issued a recall in 2001 to replace the dash because of excessive warping. apparently, ford never fixed the manufacturing flaw because the replacement dash started to warp soon afterwards. the consumer stated it is a safety issue because the dash warped upwards, impacting the visibility of the driver. the warping also impacted the operation of the defroster, so the front window was not being defrosted which caused visibility issues. *jb | |||
| 06/05/2009 | 40090 | ||
| Tl*the contact owns a 1999 ford contour. approximately six months ago, the contact noticed that the dashboard was falling apart in her vehicle. the failure occurred without warning. she first noticed the issue when the defrost vent was beginning to push outward due to the bending of the dashboard. when the glove box is opened, it falls to the floor because the entire dashboard has shifted. there was no impact to the outside or passenger compartment of the vehicle prior to the failure. the failure mileage was 40,090. | |||
| 02/23/2005 | 45000 | 1 | |
| Dashboard is curling up started on the right side. deal put some type of glue on it but its not staying down. now almost the whole dashboard is curling up. i read there was a recall. why were we not notified? not happy with ford *tr | |||
| 09/22/2005 | 60000 | 1 | 11/10/1999 |
| 1999 ford contour se sport dashboard peeling. my dashboard started to peel away at approx 60,000 miles. i now have 80,000 miles on my car. i did not receive notice of a recall on this matter, which was apparently a secret. i have owned 3 fords and will never buy another due to the lax customer service and failure to take responsibility for product failure. i have also had all the head gaskets replaced (i am 60 and hardly hot rodding), rear struts and something related to a loud humming sound under the hood that was essential for the car to remain in working order and problems with the key sticking in the ignition and also a fuel pump. *tr | |||
| 05/07/2007 | 1 | ||
| I contacted ford to find out recall information on the 1999 ford contour which dashboard was curling up and forward. i was told that this voluntary recall expired in 2002, and that it was not a safety issue. therefore , it will not be fixed, and i would need to pay. i wish to state that it should be a safety problem as it is curling up and forward in the windshield. when it curls up it causes obstruction to the driver's view. please if you would like i would be happy to take pictures. this car was becoming a safety hazard for me, and i will not be able to drive or sell it. to fix it would be more than the car was worth. therefore, because they did not want to take responsibility i will be out of a vehicle. *ak | |||
| 01/01/2004 | 1 | ||
| Warped dash .there is no help available for this, it's getting so bad that it's hard to see over dash the defroster doesn't do its job well ,and ford wants an arm an leg to fix there problem. this is a known problem and very wide spread. *tr | |||
| 07/01/2001 | 1 | ||
| Dashboard has detached at the windshield. it has experienced a severe warpage and is now resting upward about 5 inches higher than its normal position. the defroster grill popped out - it is blocking the view and redirected the defroster so that it will take much longer to clear windshield, but not completely. it has peeled back so far that it is now in the area of the passenger side airbag, which i felt it's a safety issue. dealer has consistently blown me off. *jb | |||
| 03/08/2007 | 32000 | 1 | |
| Warped panel. *jb | |||
| 01/29/2007 | 1 | ||
| Dashboard is warped and in cold weather warps and has warped even worse. it obstructs the driver's view, potentially decreases flow from defrosting vents, and the view is additionally obstructed as the plastic vent cover across the dash as it is no longer retained by the warped material. airbags may project pieces in case of deployments as cracks are visible in the dash. | |||
| 01/22/2007 | 38200 | 1 | 07/25/2002 |
| In july 2002, i purchased a 1999 ford contour from a ford dealer. the vehicle was a ford certified pre-owned vehicle. within six months of the purchase, the dash began to warp causing the defrost vent cover to pop out and not fit correctly. the ford dealer never made me aware of a ford customer satisfaction program (#01b78). also, i never received any notification from ford. over the past four years the dash has continued to warp badly. the warping has become so bad it could interfere with the operation of the passenger airbag. also, part of the dash is covering the defrost vent. i think ford needs to re-open the offer to repair this defect for safety reason. i agree with the petitioner in nhtsa action number dp06004, that . . . improperly retained instrument panel components can be detrimental to the desired performance of front air bag deployments as well as become projectiles during air bag deployments. *nm | |||
| 06/11/2004 | 40000 | 1 | 05/16/1999 |
| I have a 1999 ford contour. a few years ago the top of the dash warped, came up really high. it was an unsightly mess, noisy, and it also raised questions on whether the passenger side air bag would work correctly. at that time it was repaired by ford. however with time, the repair job makes some noises and doesn't look like it's holding as well as when it was done. ford has washed their hands of this. i believe this to be a potential safety issue and believe ford should stand behind this dashboard problem for the life of the car. thank you. *nm | |||
| 11/21/2004 | 85964 | 6 | |
| 1. dash warp causes visibility problems, defroster malfunction, loose trim 2. with the dash warp the vent trim is continually popping out . there has been no accident or incident but in the event of an accident i don't want the vent trim popping out and preventing airbag deployment or causing any further harm to me or my family. there have been repeated incidents of defroster causing visibility problems because of the vent trim not properly dispersing air. the vent trim was placed loosely onto the dash so the defroster would still be usable, but the warped dash prevents it from being properly secured. a new vent trim will not fix this problem. there was an old recall which included a 'repair kit', but it has expired. i would like to see the recall re-instated. *nm | |||
| 06/01/2004 | 39000 | 1 | 12/02/1999 |
| I received a letter from ford in august 2001 that stated the following the cover of the instrument panel has warped....at no cost to you, your dealership will evaluate this condition and repair as required. this program will be in effect until august 31, 2002, regardless of mileage. the dealership evaluated my car in late 2001 and stated that a repair was not necessary. however, by the summer of 2004, the warping has become so bad that the defroster grill bezel can no longer be retained by the instrument panel. engineers at my company (which make instrument panels) stated that the warping creates a safety concern as the airbag deployment may be affected. ford now refuses to repair the vehicle at their cost. i feel they should be liable as my vehicle was stored in the garage and therefore didn't receive the cumulative thermal energy required to warp the part prior to ford's replacement program expiring. *nm | |||
| 02/13/2006 | 1 | ||
| The front dash will warp, preventing proper air flow for the defroster to work on the front windows, creating a safety concern. also, as the dash warps upwards, the visibility of the driver greatly diminishes, creating a safety concern. i have been told by 2 ford dealerships that this is a problem that many have experiences with the contour, however, there is no recall on it, which seems strange because there is a very valid safety concern present. ford acknowledges the problem and offered a one time repair/replacement of the dash, which doesn't solve the problem if dash keeps warping. *nm | |||
| 08/16/2005 | 52543 | 1 | 12/14/2001 |
| Dash board on my 1999 ford contour's is curling up so bad, defrost air across the wind shield is blocked not clearing fog/frost on wind shield creating a safety hazard. also the blower fan only runs on high speed. i contacted my local dealer vollman ford of portland, mi. where i purchased the vehicle and spent over a $ 1000.00 extra dollars for a the ford extended warranty plan esp, and they said that they and ford would not cover it under warranty and there is no recall on these items. that is strange because i have read multiple complaints on various sites from contour owners experiencing the same problems. *nm | |||
| 11/03/2005 | 1 | 09/24/2005 | |
| 1999 vehicle, in a 6 year period, the dash warped and came unglued. this resulted in a very unattractive appearance, a non working defroster, and a dash that doesn't fit properly. i had to buy a $80.00 kit and physically remove the entire dash from the car to install a repair kit that ford no longer warrants to their customers. ford charges 2 hours labor at $85.00/hour, plus the $100.00 kit. it took me over 4 hours to do the install, and it still does not completely fix the dash. *nm | |||
| 12/09/2003 | 1 | ||
| Dashboard curls up and impairs vision out of the front of the car. can't use defroster up front or else the dash curls up even more. this is dangerous for contour owners and should be fixed immediately. *nm | |||
| 09/12/2005 | 105000 | 20 | |
| Dash warp / curl / delamination dislodges defroster vent panel. under high humidity conditions and during rain events, the defroster / defogging system is compromised and visibility is poor. *nm | |||
| 07/01/2005 | 1 | ||
| 1999 ford contour svt, dashboard warping. just started this past summer (2005). ford had a recall on this issue but it expired in august of 2002. dashboard has peeled up so it has limited site to about 4 above the bottom of the windshield. *nm | |||
| 10/01/2005 | 1 | ||
| Nhtsa website confirms 79 similar complaints of ford's known manufacture defects in dashboard assembly is a safety hazard that compromises the occupant/pedestrian saftey: warped dash panel and sprung out front defrost grill obstructs driver's view; loose grill strikes windshield while car in motion and could break it; deflects proper airbag deployment; proper airflow of defrost is deflected; ford knowingly manufactures and sells defective vehicles. then immediately issues a customer satisfaction program notice (in this case cps # 01b78) that has an expiration date designed to preempt manifestation of the defects by the customer. on my 1999 ford contour se, the defroster grill has sprung out and juts out of alignment so that the airflow from defrost mechanism is obstructed. dashboard warped and separated from windshield on the driver's side with the fissure spreading toward the passenger side. ford customer service declined to do repairs/replacement at no charge, stating ford is no longer liable because the customer service program expired august 2002. instead, the ford dealer service department offered me the loyal customer service deal of making the repair for cost of only $1638.12. i purchased the vehicle new in february 1999 for $18077.16 (financed price of $24318.40)!!! my car loan has been paid in full february 2004 with no late payments. my vehicle's routine maintenance was done by the ford dealer's service department. i am a second time ford owner; my previous vehicle was a 1992 ford tempo. however, lord willing, the 1999 contour will be my last. these are just some of the additional expenses i incurred seldom used a/c repair $275 faulty engine light 02 sensors replace $500 dealer cut brake roters too low $800. *nm | |||
| 03/01/2005 | 3 | 02/01/2005 | |
| Dt: the contact stated the dashboard warped. it touched the windshield, and was pulling the passenger's air bag piece. the air bag light came on a couple of days ago. the light has not been on since. he stated now that he was using the defroster, it was coming up more. often. the vehicle has not been inspected to see why this was occurring. *ak | |||
| 09/16/2005 | 37639 | 1 | |
| Consumer dash board panel popped up. *ts the vehicle was taken to the dealer and the consumer was told that since he didn't reply to the recall before the expiration date they would not be responsible for replacing the panel free of charge. *nm | |||
| 10/04/2002 | 40000 | 2 | 10/01/2001 |
| I along with many other people have had the same issue with my dash board peeling back. i took it in for the recall instead of repairing it they just reglued it. a year later it came apart again and they would not fix it agin. i called ford they said the recall had expired but since i did have it fixed once i would have to take it up with the dealership. they said the same thing and that i would have to pay out of my pocket to fix it. i don't have that type of money and feel as if there should be an additional recall on this issue. | |||
| 07/01/2005 | 82000 | 1 | 12/01/2004 |
| Dt: consumer owned 1999 ford contour. dashboard warped blocking the defogger/defroster vent. the consumer knew of other people with the same problem. consumer bought the vehicle six months ago. *ak *nm | |||
| 06/15/2003 | 1 | 04/15/2002 | |
| Dt: the contact owns a 1999 ford contour se. the dashboard on the passenger side has curled to the point to where the air bag is beginning to be exposed. consumer's concern is that the air bag will deploy without an accident or will not deploy in an accident. ford dealership stated that the dashboard assembly repair parts would cost $771.00, labor $561.00 plus tax. *ak *nm updated 06/05/06 *jb updated 06/05/2006 - *nm | |||
| 01/01/1901 | 1 | ||
| Consumer received a recall letter regarding the instrument panel for the 1999 ford contour. the consumer's vehicle started having problems with the instrument panel after the recall had expired.*mr the vehicle was taken to the dealer who determined that the entire dashboard had warped. the consumer presented the recall notice but was told that her vehicle was not included in the recall. the manufacturer was contacted and agree to pay 80% of the repair cost but the consumer declined service. the consumer felt that ford should pay 100% of the replacement cost (customer satisfaction program 01b78). *nm | |||
| 08/01/2001 | 1 | 11/24/1998 | |
| The dash vinyl covering became unglued. the consumer has contacted the dealership and ford motor company. | |||
| 07/15/2004 | 1 | 03/20/2000 | |
| Dash board is pulling away. there was a recall in 2002 which we just discovered, we never received a notice and we are the original owners and the original recall was prior to the incident. *jb | |||
| 10/19/2004 | 1 | 02/18/2004 | |
| Dashboard, near the windshield, has lifted (warped) to the point that the defroster does not properly defrost the windshield. dealer wants $1700 to repair the problem, because the car is 6 years old, and this was part of an expired recall. at the time of the recall i did not own the car, so i couldn't have had it repaired. now i am held responsible for a costly repair that the dealer should repair, due to faulty craftsmanship. *jb | |||
| 07/20/2004 | 2 | ||
| While driving 30 mph the dashboard lifted up on its own. this caused the driver to have poor visibility. the cause has not been determined. *ak | |||
| 10/29/2004 | 1 | 10/29/2004 | |
| I just bought my vehicle a few days ago. i was notified of a defect of the dashboard, and could plainly see it. the dashboard has warped very badly, causing my sight to be limited. i am also having a problem with fuel injection. i had it checked by a computer and it reported that the engine was not getting enough fuel. *ak | |||
| 10/19/2004 | 1 | ||
| The consumer stated that her air bag was making a popping sound, and the dash board buckled up. *jb | |||
| 06/18/2001 | 78006 | 2 | |
| This complaint was sent via e-mail.i would like to report a problem with my car. for the second time since i have owned this automobile my dashboard has buckled at the windshield and vent popped out and wouldn't snap back into it's original location. the first time this happened, my car was still under warranty and the entire dashboard was replaced. shortly after the replacement, i received a notice of a recall for the contours for this exact problem. the dashboard is buckling again. *jb | |||
| 09/01/2004 | 1 | ||
| The deck over the dashboard beneath the windshield became deformed. *sc | |||
| 09/23/2004 | 74862 | 1 | |
| Dashboard separated from the front windshield. this caused water to leak down into the vehicle. dealership was notified, but did not resolve the problem. *ak | |||
| 08/16/2004 | 1 | ||
| While driving, the dashboard panel became unattached from the console. please fill in additional information. *jb | |||
| 08/09/2004 | 1 | ||
| When the vehicle was being inspected,the consumer was informed the dashboard was separating from the structure extending 1/4 higher than normal. they also stated that recently they've seen at least nine vehicles with this same problem. please describe details. *jb | |||
| 08/06/2004 | 2 | ||
| Consumer noticed that the dashboard on passenger's side unexpectedly came apart. this could cause the passenger's side air bag to go off inadvertently. consumer drove the vehicle to dealer for inspection, and mechanic indicated that there was a recall on this vehicle. but at this time it expired due to fact that consumer was the second owner. time elapsed for this recall at this time. *ak | |||
| 07/16/2003 | 65000 | 2 | |
| Consumer took the vehicle into the dealer on a recall for a cracking dashboard one year ago, and was told that the problem did not appear to be serious enough to be repaired. currently, the dashboard cracked again and lifted up, blocking heat and air. manufacturer was contacted, and stated that the date for the recall expired. however, consumer took vehicle back to the dealer to see if they would repair it at consumer's expense. however, dealer will not repair it. *ak | |||
| 07/13/2004 | 2 | 04/20/2001 | |
| The consumer noticed that dash board cover lifted up, exposing installation. the dealership and manufacturer were contacted. *ak the speedometer was replaced shortly after the dash began to come apart. the entire defroster cover was coming off and was pushing insulation out into the vent. *sc *jb | |||
| 06/29/2004 | 1 | ||
| While driving dashboard became unglued and popped up, causing poor visibility. dealer and manufacturer were contacted. *ak | |||
| 03/01/2003 | 3 | ||
| Nar 06/19/2003. *mr the consumer had his vehicle towed to vista ford approx 3 times in one month for a broken fuel pump that needed to be replaced.the vehicle had a b roken radio antenna and a vibration which was coming from the tires. in addition to all the other problems the dashboard was coming apart and the floor material under the hood of the driver and passenger seat was coming apart. ford has not offered any assistance in expediting fees and cost of repairs. please assist in resolving matters. *cb *jb | |||
| 05/08/2004 | 6 | ||
| My ford contour only has 69000 miles. already, brakes have had to be replaced twice, dashboard curling up about 6 inches and defrost cover has come loose blocking view, now the timing belt is going bad, had to replace to motor mount. fuel pump also went out.*ak | |||
| 04/07/2004 | 1 | 04/06/2004 | |
| My dashboard is warping. i bought this car used and it appears to be the second dashboard put in. this is a dangerous issue. it does obstruct the view. the dashboard is curling toward the inside of the car.*ak | |||
| 03/28/2004 | 1 | 09/11/2000 | |
| Dashboard is peeling up from windshield, defrost panel is now free floating on the dash. at this time the dash is peeling up near the air bag and i have concerns of it deploying while driving. i have contact ford there was a recall on this very item which has now expired. i was not notified (i am the only owner). they have refuse to extend the recall to cover this defect. i have been told that it will be $1500.00 to replace the dash. i was told by ford that i indeed was not notified and that the dealerships were aware of this problem and should have noticed it. my cat was in the shop for 3 months during the recall time and the dealership never checked my vehicle for this defect. i feel that ford should at their cost replace my dash. this is a extreme safety hazard.*ak | |||
| 08/01/2005 | 30000 | 3 | 07/01/2001 |
| Consumer complained about dash board problem. the dashboard warped, causing a visual obstruction. this was the second dashboard installed, which was done during a customer's courtesy recall. this dashboard was under warranty for 1 year only. currently, vehicle needed another dashboard. *ak the dealer replaced the dashboard after the consumer contacted the manufacturer. *nm | |||
| 12/23/2003 | 1 | ||
| The dashboard curled causing the vent to come out. *ph *mr | |||
| 06/20/2000 | 1 | 12/18/1999 | |
| Dashboard on 1999 ford contour has buckled and there was a customer satisifaction recall for the work and was never told there was an expiration and i want to have it fixed and ford will not. the vehicle is not safe to drive because the view is blocked.*ak | |||
| 2 | |||
| Instrument panel and dashboard warped on a 1999 ford contour.*mr the dealer was suppose to replace the instrument panel again but they refused to and the consumer needs repairs because it's defective. *cb *jb | |||
| 70000 | 1 | ||
| The consumer complained about a dashboard problem which affected the use of the defroster. there was no air movement.*ak | |||
| 06/17/2003 | 1 | ||
| In summer, 2003, the dashboard warped which caused the defroster grill to separate and resulted in poor visibility at the lower portion of the windshield. *nlm | |||
| 1 | 03/15/1999 | ||
| Vehicle's dashboard is curled up and the air vent has popped out. *mr the consumer also stated the windows did not defrost properly and the air condition fogged the window because the dashboard curled up to the point it touched the windshield. *jb *nm | |||
| 1 | |||
| The consumer noticed that the dashboard was warped. this allowed big pieces of plastic to fly through. some of the plastic pieces were sharp and came in contact with the occupants. the dashboard warping is due to the sunrays and heater blower. *nlm | |||
| 11/22/2003 | 1 | 11/19/2003 | |
| Ford contours and alike experience problems with the dashboard warping. ford should fix this defect at no charge. the warped dash causes obstruction of view out of the front windshield. *la | |||
| 08/01/2003 | 1 | 07/07/1999 | |
| Warpage of instrument panel (dash) near the windshield is severe. *la | |||
| 09/30/2003 | 1 | ||
| Consumer stated that the dashboard was detaching from the grill, and it was unsafe to drive. dealer had been notified. *ak ford developed a customer satisfaction program so consumer's affected by this problem could get the vehicle repaired at no cost to them. *ph *nlm | |||
| 09/30/2003 | 1 | ||
| Consumer stated that dashboard was detaching from the grill, and it was unsafe to drive. dealer has been notified.*ak | |||
| 09/30/2003 | 1 | ||
| Consumer stated that dashboard was detaching from the grill, and it was unsafe to drive. dealer had been notified. *ak | |||
| 09/30/2003 | 1 | ||
| Consumer stated that dashboard was detaching from the grill, and it was unsafe to drive. dealer had been notified. *ak | |||
| 03/12/2003 | 1 | 03/13/1999 | |
| Dashboard was curling up. the consumer is concerned that air bag will be defective. *ak the dashboard was curled so badly that an air vent popped out. the windows do not defrost properly and the air conditioner fogs the windows because the dashboard curled to the point that it touched the windshield. the consumer is concerned that this curling may affect the deployment of the air bags. *nlm | |||
| 09/03/2003 | 50000 | 1 | 03/01/2001 |
| Consumer stated he was afraid to drive the vehicle because the material that covered the dashboard was peeling badly. he is afraid the air bag will prematurely deploy, and cause him harm. *ak *jb | |||
| 1 | 03/01/2001 | ||
| Consumer called complaining about dashboard problems on passanger's side.*ak | |||
| 08/06/2003 | 62000 | 1 | |
| The dashboard is blistering and flaking. consumer is barely able to see over the dashboard because of the warping.*ak | |||
| 48000 | 1 | ||
| Dashboard has wrapped and separated from the structure. this is reducing driver's visibility because the dashboard has lifted upwards infront of the windshield. an owners notification letter was sent out prior , but the failure had not occurred, so it wasn't repaired. *ak | |||
| 08/12/2003 | 1 | 06/01/2000 | |
| The dashboard separated from the windshield and caused the defroster to fail. the dealer was notified. *ak *scc *jb | |||
| 01/01/2002 | 30000 | 1 | 12/01/1998 |
| The dashboard warped which caused the defroster grill to separate and resulted in poor visibility at the lower portion of the windshield. *ak *ts | |||
| 35000 | 1 | 12/10/1999 | |
| The dashboard separated from the windshield which caused the defroster vent to malfunction and blocked the driver's vision. ak the defroster vents popped out of the dash. the dash slid up into the windshield and caused a sizeable gap between the two which restricted the drivers view. the problem may cause the passenger side air bag to deploy. owner of the vehicle/daniel vires *scc *jb | |||
| 07/05/2003 | 8 | ||
| Several items first the dash bowed in from both sides,a month after picking the car up the air conditioner went out the dealership said my problem, the tires were bad we replaced them they are bad all the time have to be replaced more then a normal tire should , the car broke down last year on the highway again my problem the rotors and other things were bad somthing i as a consumer would not have known about , cannot get car inspected because the horn does not work and cannot be fixed due to airbag again my problem o yes was in a finder binder airbag did not work minor injries , the drivers seat rocks the rear seat belt will not work more problems this car is worth nothing i on;y drive to and from work in it and the way it is falling apart youd think i travel across country in it ...this is not a good car to ever purchase will never buy from ford again!!! srb this prblems have been on going from 2000-2003. *ak | |||
| 07/03/2003 | 1 | ||
| Since the summer of 2002 dashboard curls up which causes poor visibility through the windshield. vehicle was taken to the dealer on 7/3/2003. dealer stated the vehicle was not on recall, and could be fixed at owners expense. *ak | |||
| 06/26/2003 | 17000 | 1 | 06/02/2000 |
| Instrument panel warpage - unsafe, blocking forward view of vehicle.ford will not honor recall 01b78 because it expired in august of 2002.this is not a cosmetic issue, an accident could easily occur if not properly repaired.*ak the panel was already repaired once under warrenty and was not repaired properly. | |||
| 10/05/2002 | 24000 | 1 | 12/28/1999 |
| Dashboard has warped upward and rigid air plastic gril popped out of location. warping has become progressively worse over time and is beginning to obstruct lower edge of windshield at center of dash. dealer says they are aware of problem but service bulletin authorizing repair under warranty has expired. they say customer must pay $1,400 to replace entire dahboard to effect repair. car is 40 months old and has only 28,000 miles.*ak | |||
| 05/03/2002 | 50000 | 1 | 02/12/2000 |
| The dash board on my 1999 contour has curled back and the vent mechanism has come out. now, the defroster is obstructed and does not defrost my windshield properly. my windshield has now cracked. the dealer said this was the subject of a recall, but the recall is now expired.other problems with the car: the radio speakers have failed. the driver's side were replace under my warranty, but now that i am out of the warranty, the passenger side speakers are shot; the dome light does not turn on when i open the driver's door but it does when the other doors are opened; my blower motor stopped working and i had to have it replaced, and it now smells like it is burning when i use it.*ak | |||
| 05/14/2003 | 5 | 06/18/1999 | |
| Over the past three years, the defroster panel in my 1999 ford contour has warped and become loose. the dealer has fixed the complaint 5 times, but the recurrence leads me to believe, there is essentially a flaw in the design. when the panel warps, the air from the defroster is not directed properly and does not defrost the windshield efficiently, thus leading to a visibility hazard. *jb | |||
| 13 | |||
| The vehicle had poor gas mileage. the drivers window jammed. the rubber piece around the frame of the right side rear passenger's seat constantly came off. the shoulder harness on driver's side and in the rear seats twisted and jammed. the dashboard cover came loose. the radio operated poorly. the trunk latch often required multiple pulls to open the trunk. the air bag light intermittently came on. while driving there was a whining/grinding noise. *ak *nlm | |||
| 1 | |||
| The dash board came apart which resulted in poor visibility through the windshield. *jb | |||
| 03/01/2003 | 1 | 02/09/2001 | |
| Dashboard is curling up from the windshield. since this has started the vent for the defogging systems has popped completely out, the warning bell for the lights left on and key in ignition have stopped working and the radio cuts in and out. i took it to my auto repair shop who contacted my extended warranty company (who supposedly cover me bumper to bumper according to the dealer i bought the car from) who state if it is not safety related they don't cover it. i then went to a local dealership with the problem as the car is a 1999 with barely 40,000 miles and expressed my concern about the things that have stopped working as well as the fact that as the dash rolls back it will deploy the passenger side air bag. the dealer stated it was not their problem even though they stated that the earlier models had the same problem which apparently was never fixed and gave me ford customer service. i then contacted ford who after 5 days informed me that they felt it was not their problem, that i should take it to my local dealer and pay approximately $1800 to $2000 for a new dash to be installed but that i should save my paperwork after the repairs are done in case of any further trouble. since the dash is in perfect condition aside from the curling, no cracks, discoloration or drying out i don't feel i should pay to have this problem resolved. if you can assist please let me know. *nlm | |||
| 08/05/2002 | 1 | 08/01/2002 | |
| The dash is curled up in the front. the interior trim peice that goes around the defroster vent has popped out of place. mr | |||
| 10/01/2002 | 1 | ||
| Consumer states that the dashboard is warping, consumer states that dash is rising up into the window and obstructing drivers vision. consumer states the defroster vent has popped out of the mechanism. nlm | |||
| STRUCTURE - BODY | |||
| 10/14/2011 | 107000 | ||
| Tl* the contact owns a 1999 ford contour. the contact was driving 15 mph when the vehicle started to sway from side to side and exhibited a loud, abnormal noise. the vehicle was towed to a local mechanic who diagnosed that the rear sub-frame was completely corroded and advised the contact to call the manufacturer. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was no longer under warranty. the vehicle was not repaired. the failure and current mileage was 107,000. | |||
| 10/14/2011 | 107000 | ||
| Tl - the contact owns a 1999 ford contour. the contact was driving 15 mph when the vehicle started to sway from side to side and exhibited a loud, abnormal noise. the vehicle was towed to a local mechanic who diagnosed that the rear sub-frame was completely corroded and advised the contact to call the manufacturer. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was no longer under warranty. the vehicle was not repaired. the failure and current mileage was 107,000. kmj | |||
| 10/14/2011 | 107000 | ||
| Tl - the contact owns a 1999 ford contour. the contact stated that while driving 15 mph the vehicle started to sway from side to side and he heard a loud noise. the vehicle was towed to a local shop who diagnosed that the vehicle rear sub-frame was completely corroded and advised to contact the manufacturer. the manufacturer was made aware of the failure who did not offered any assistance since the vehicle was no longer under warranty. the vehicle was not repaired. the failure and current mileage was 107,000. pm | |||
| 10/18/2004 | 36950 | 1 | |
| Dashboard separated from the windshield. consumer contacted dealer, no help offered.*ak | |||
| 07/13/2004 | 55000 | 1 | |
| A recall was issued on dashboard separating from the instrument panel. manufacturer stated that the recall expired, and consumer was never notified since they were not in the database.*ak several months ago the dashboard began to raise and separate from the anchorage points which caused some instrument panel warpage and visibility problems. *nm | |||
| 07/01/2003 | 59545 | 1 | 04/09/1999 |
| 1999 ford contour. dasboard is coming apart from the windsheild and at the bottom where the light switches are located. *ak | |||
| 14 | |||
| Water leakage through the driver's door and through the trunk. vehicle has been in dealership for repairs (14) times, replacing different components with no change in condition. please describe details.*ak | |||
| 05/15/2000 | 7 | 10/01/1999 | |
| Said car had defects almost as soon as we purchased it, we noticed it had 2 different emblams on the fenders and they had to run the vin# so they could find out which it was. the car started leaking within 6 months of purchase, they worked on it 3 times to no prevail(still leaks) the dash has bowed up at the windshield and at the panel behind the steering wheel, instrument panel has smoked up, heater switch only works on high setting, pass. side front window fell out of door track while going down the highway, speaker busted, carpet ruined because of leaks. blancetts had all of these parts ordered for over 6 months and they still did not get all of them in, an d ford motor company has closed them down. i don't know the specifics of the reasons for closing them, but they had trouble once or twice with getting cars and trucks with mileage rollback problems. | |||
| STRUCTURE - BODY - DOOR | |||
| 05/03/2002 | 50000 | 1 | 02/12/2000 |
| The dash board on my 1999 contour has curled back and the vent mechanism has come out. now, the defroster is obstructed and does not defrost my windshield properly. my windshield has now cracked. the dealer said this was the subject of a recall, but the recall is now expired.other problems with the car: the radio speakers have failed. the driver's side were replace under my warranty, but now that i am out of the warranty, the passenger side speakers are shot; the dome light does not turn on when i open the driver's door but it does when the other doors are opened; my blower motor stopped working and i had to have it replaced, and it now smells like it is burning when i use it.*ak | |||
| 09/26/2000 | |||
| Vehicle was parked, and one of the doors was opened while talking for approximately 15 minutes. courtesy light fell down due to fixture overheating and burning off the fastener. dealer notified, and informed consumer to bring vehicle in. please feel free to provide further details. *ak | |||
| STRUCTURE - FRAME AND MEMBERS | |||
| 09/18/2009 | 37777 | 1 | |
| I was never notified of any recalls. i have had to pay out of pocket expenses lost control of vehicle replaced starter and brakes several times feels like suspension is falling apart and never notified i have small and older children shameful. these events starting taking place when i purchased the vehicle in 1999 arm control 3 times replaced i was lied to by ford and said i must of hit a bump bump my bump 3 times almost dead. *tr | |||