Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN | |||||
| 022402 | 11/01/2002 | 10008361 | Loss of 4th gear (overdrive). *tt | 07/28/2004 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| 17810 | 05/01/2004 | 10008569 | Transmission failure where there is a large amount of metal or debris in the pan. *tt | 08/05/2004 | |
| 03261 | 01/05/2003 | 10008279 | New service part - number 5 needle bearing and race kit - 4r70w transmission - service tip. *tt | 07/26/2004 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| 042107 | 12/13/2004 | 042414 | 10014086 | General (pcm) power train control module programming procedures. *tt | 04/28/2005 |
| POWER TRAIN - AXLE ASSEMBLY | |||||
| 06216 | 01/01/2006 | 0644 | 10014100 | Limited slip axle chatter, shudder, binding sensation, or vibration during low speed turning maneuvers. *tt | 04/28/2005 |
| 0355 | 03/17/2003 | 10001920 | Rear axle shaft and/or axle bearing premature wear. *tt *jb | 07/25/2003 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| POWER TRAIN - AXLE ASSEMBLY - AXLE SHAFT | ||||||
| PE04010 | FORD MOTOR COMPANY | 01/22/2004 | 07/08/2004 | REAR AXLE FRACTURE | 04V328000 | |
| This pe was opened after odi became aware of two allegations concerning rear axle fracture and partial wheel separation involving my 2003 ford crown victoria police interceptors (cvpi).initially, the pe's scope involved all my 2003 grand marquis, crown victoria, and lincoln town cars (i.e., panther platform) produced through january 2003.while gathering information about this issue, it became evident that the failures were confined to long-wheelbase lincoln town cars and the cvpi's due to their unique weight distribution and usage profiles.ford's recall addresses these vehicles.both the company and odi are continuing to monitor the field performance of the axles and will take appropriate action as required. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 12/14/2012 | 85100 | 1 | |
| Investigated rear end noise. both axles have extreme ware . bearing failure. and must be replaced. ford recalled only police and commercial p70 p71 and p72 by order of nhtsa. ford new all models experienced this failure as identified in tsb 030505a issued 3-5-03. my ford cv a p74 model was made 11-05-02. only a silent recall. and not now honored after normal wrty expires. *tr | |||
| 12/14/2012 | 85100 | ||
| Investigated rear end noise. both axles have extreme ware . bearing failure. and must be replaced. ford recalled only police and commercial p70 p71 and p72 by order of nhtsa. ford new all models experienced this failure as identified in tsb 030505a issued 3-5-03. my ford cv a p74 model was made 11-05-02. only a silent recall. and not now honored after normal wrty expires. | |||
| 03/02/2010 | 44870 | 1 | |
| For over a year i heard a rumbling from the rear right of my car which a mechanic originally thought was a tire noise. on 3/2/10 the dealer reported hearing a bearing noise and on 3/11/10 replaced right rear wheel brg and seal also replaced axel was damaged fill rear diff ... i have the axle and bearings that were replaced in case you want to inspect them. at repair the car had 44884 miles on it. it cost me $694.57 to repair. the car was assembled at st. thomas and is not a police or fleet car. unfixed, the loss of drive function could have resulted in a crash. how many other units of this model have been involved in a crash or are a disaster waiting to happen? *tr | |||
| 03/04/2008 | 65000 | 1 | |
| 2003 ford p71 interceptor: right rear wheel bearing and axel shaft problem. rumble reported to ford. they said it was fixed on recall when owned by san antonio police dept. before i bought it. my mechanic found a broken bearing and worn axel shaft. both on recall. car only has 68,000 miles. ford says they fixed it once so too bad. i said you did not fix it right and put bad parts in again because it failed in 30k miles. they said too bad. replacing a defective part with a defective part is | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 09/09/2004 | 99299 | 1 | |
| While driving transmission slipped gears until consumer reached his destination. dealership was notified, but did not resolve the problem. *ak | |||
| POWER TRAIN - AXLE ASSEMBLY | |||
| 12/15/2005 | 39000 | 1 | 06/27/2003 |
| Rear axle bearings failed at 39,000 miles. out of warranty, there is a recall for fleet buyers. why not my car? i repaired it at my expense. *nm | |||
| 08/05/2004 | 67707 | 1 | 06/24/2003 |
| My 2003 ford crown victoria, developed a grinding noise in the rear end on 8/05/04. took it to have it checked on 8/12/04 and found out that the rear axle bearings were bad and that they had cut into the axle shaft. i had to have the axle shafts, bearings and seals replaced at a cost of $513.45. i searched the internet and found out that there had been a recall on the 2003 ford crown victoria fleet vehicles (recall #04s16) for the same problem. i called ford on 8/13/04 and found out that it only applied to vehicles assembled at the st. thomas facility between 12/01 and 12/02. they also verified by my vin#(2fafp74w83x134151), that my car was assembled in the st. thomas facility in 7/02. i was informed that my car is not involved in this recall. i also found that ford had issued a technical service bulletin (tsb) advising dealers to be on the lookout for service complaints centering around rear axle noise in the 2003 crown victorias, and two other models manufactured prior to 01/01/03 and included all chassis configurations (not only fleet vehicles) except heavy-duty limousine and hearse chassis. according to fords recall information, early bearing failure and ultimately axle shaft fracture would lead to loss of drive function and could lead to a crash. i also found that it could lead to a wheel-off failure and a resulting crash. i also find that ford issued a silent recall or secret warranty to deal with customer problems prior to the end of the factory warranty (dealer operation code 030505a). my car had approx 21000 miles on it when i bought it and now has approx 69000 miles on it. in my opinion, ford is aware of this problem and has decided to be selective in which vehicles they are recalling without regard for the average person. i believe this is a safety issue and not something that should overlook the many people that ferry their families around on a daily basis in a car that is not deemed a fleet car but that apparently still has a problem.*ak | |||
| 01/01/1901 | 1 | ||
| Foia request all documents, complaints, defect investigations, recalls, service bulletins, etc relating to nhtsa's investigation into the power train assembly, axle shaft of the 2003 ford crown victoria, nhtsa no: pe 04010, es have no records. (nar) *la *cb *jb | |||
| 01/01/1901 | 25300 | 1 | |
| Four 2003 ford crown victoria police cruisers were inspected and mechanic found three out of four had damaged axles. *ph the problem was with the rear axles. one out the axles was said to have damage to the point the vehicle wasn't drivable. the unit had 25,300 miles on it. the dealer made repairs. *sc *jb | |||
| POWER TRAIN - AXLE ASSEMBLY - AXLE SHAFT | |||
| 09/04/2007 | 69500 | 1 | 12/07/2006 |
| Noise in rear of car. when i looked at right rear wheel i saw oil. i then took it to the closes auto repair shop in midland texas which was allen s auto repair. they tore the rear end down and found that both rear axles were worn considerably they also told me there was plenty of oil still in the rear end. they also showed me a bulletin that ford motor co. put out on this problem, so apparently they have had problems in the past. when i got home in bander texas after getting the repairs that cost me $677.00 two different people told me that they ha d the same problem one even lost a wheel. the car had less than 70,000 miles when this happened. i had just delivered 5 grand children to the air port. this could have locked up or ran a wheel off. the axles were worn down quite a bit. *jb | |||
| 08/30/2007 | 69500 | 1 | 12/02/2006 |
| Went to midland texas from bandera tx. which was around 300 mi. was having noise in left rear wheel upon inspection saw oil on wheel. it was on week end i had a reputable auto shop check it out and found both rear axles were worn real bad. their was plenty of oil in differential. they had abulletin making them aware of the problem so ford knew their is a problem. since i have had two more people in bandera tx. that had the same problem one had a wheel come off. *tr | |||
| 05/01/2007 | 102753 | 2 | 10/17/2003 |
| I have a 2003 ford crown victoria with a 4.6l v8 and automatic transmission. in the last 44,000 miles i have had two rear axle failures that necessitated the replacement of the axle shafts, seals etc. the first failure was at 57,902 mi and was covered under warranty. the second at 102,753mi - 44,851 miles. i have found that ford does have a recall on these vehicles but will not cover my vehicle as it is not a taxi/police/fleet vehicle. i am nearly 60, drive mostly freeway and country roads, do not race anyone, do not tow anything and work to get the best gas mileage i can from my car. i drive it gently. i have had the rear axle serviced per the schedule and it was only about 3,000 miles after my last axle service that this new failure occurred. i saw fluid all over the wheel well and upon removing the tire saw fluid coming out of the hub area. thinking it was an emergency brake failure took it to a certified shop and found out it was the axle seals going and the axle shaft deteriorating. this was a $458.31 repair that i feel should not have been necessary. my axle has failed at 57kmi and 44kmn later. i have read on the web of numerous individuals who have had rear axles go and that some of these caused accidents. i was lucky both times because i have been working on cars for over 40 years as a hobby and watch my cars carefully. i feel fords position of using only vin numbers, rather that incidents, is a danger to the general public and an obvious safety issue. *tr | |||
| 08/05/2004 | 67707 | 1 | 06/24/2003 |
| My 2003 ford crown victoria, developed a grinding noise in the rear end on 8/05/04. took it to have it checked on 8/12/04 and found out that the rear axle bearings were bad and that they had cut into the axle shaft. i had to have the axle shafts, bearings and seals replaced at a cost of $513.45. i searched the internet and found out that there had been a recall on the 2003 ford crown victoria fleet vehicles (recall #04s16) for the same problem. i called ford on 8/13/04 and found out that it only applied to vehicles assembled at the st. thomas facility between 12/01 and 12/02. they also verified by my vin#(2fafp74w83x134151), that my car was assembled in the st. thomas facility in 7/02. i was informed that my car is not involved in this recall. i also found that ford had issued a technical service bulletin (tsb) advising dealers to be on the lookout for service complaints centering around rear axle noise in the 2003 crown victorias, and two other models manufactured prior to 01/01/03 and included all chassis configurations (not only fleet vehicles) except heavy-duty limousine and hearse chassis. according to fords recall information, early bearing failure and ultimately axle shaft fracture would lead to loss of drive function and could lead to a crash. i also found that it could lead to a wheel-off failure and a resulting crash. i also find that ford issued a silent recall or secret warranty to deal with customer problems prior to the end of the factory warranty (dealer operation code 030505a). my car had approx 21000 miles on it when i bought it and now has approx 69000 miles on it. in my opinion, ford is aware of this problem and has decided to be selective in which vehicles they are recalling without regard for the average person. i believe this is a safety issue and not something that should overlook the many people that ferry their families around on a daily basis in a car that is not deemed a fleet car but that apparently still has a problem.*ak | |||
| 06/14/2004 | 4 | 05/06/2003 | |
| 1) rear axle wheel seal leak, rear axle play 2) axle grooves and vehicle stability and handeling (driveabilty) problems, brakes coated with grease causing brake preformance issues. *ak 3) axle and bearings replaced | |||
| 05/10/2004 | 40559 | 1 | 03/12/2003 |
| Premature bearing and axle wear. if not repaired axle may break. this was found on 7 of 8 cars checked. cars built 02-04-03. mileage 29278 to 40559.*ak | |||
| 10/21/2003 | 1 | ||
| At 40000 miles a 2003 ford crown victoria developed a loud noise. the local mechanic determined the axle's were soft and were worn down in spite of one of the bearings being well lubricated and in good condition. this is a police package cruiser. this defect could effect thousands of police departments and cost lives. *la | |||
| POWER TRAIN - AXLE ASSEMBLY - AXLE SHAFT - SEAL | |||
| 08/23/2007 | 82000 | 14 | 08/01/2002 |
| Tl*the contact owns a 2003 ford crown victoria. while driving 25 mph, the contact heard a grinding and knocking noise coming from the driver side rear tire. he stated that the bearings punctured the axle shaft. the mechanic stated that the bearings and axle shaft needed to be replaced. the current and failure mileages were 82,000. | |||
| 03/28/2005 | 69000 | 1 | 03/28/2005 |
| Recall campaign 04v328000 concerning rear axle shaft fracture. a roaring noise would come from the rear of the vehicle when driving at any speed. vehicle was taken to a repair shop, and mechanic determined that the rear wheel bearing, seals and the axle shafts needed to be replaced. he found this recall on all data, and suggested that the consumer contact the dealer. dealer informed consumer that this vehicle was not covered under this recall.*ak | |||
| 08/05/2004 | 67707 | 1 | 06/24/2003 |
| My 2003 ford crown victoria, developed a grinding noise in the rear end on 8/05/04. took it to have it checked on 8/12/04 and found out that the rear axle bearings were bad and that they had cut into the axle shaft. i had to have the axle shafts, bearings and seals replaced at a cost of $513.45. i searched the internet and found out that there had been a recall on the 2003 ford crown victoria fleet vehicles (recall #04s16) for the same problem. i called ford on 8/13/04 and found out that it only applied to vehicles assembled at the st. thomas facility between 12/01 and 12/02. they also verified by my vin#(2fafp74w83x134151), that my car was assembled in the st. thomas facility in 7/02. i was informed that my car is not involved in this recall. i also found that ford had issued a technical service bulletin (tsb) advising dealers to be on the lookout for service complaints centering around rear axle noise in the 2003 crown victorias, and two other models manufactured prior to 01/01/03 and included all chassis configurations (not only fleet vehicles) except heavy-duty limousine and hearse chassis. according to fords recall information, early bearing failure and ultimately axle shaft fracture would lead to loss of drive function and could lead to a crash. i also found that it could lead to a wheel-off failure and a resulting crash. i also find that ford issued a silent recall or secret warranty to deal with customer problems prior to the end of the factory warranty (dealer operation code 030505a). my car had approx 21000 miles on it when i bought it and now has approx 69000 miles on it. in my opinion, ford is aware of this problem and has decided to be selective in which vehicles they are recalling without regard for the average person. i believe this is a safety issue and not something that should overlook the many people that ferry their families around on a daily basis in a car that is not deemed a fleet car but that apparently still has a problem.*ak | |||
| POWER TRAIN - DRIVELINE - DIFFERENTIAL UNIT | |||
| 04/01/2007 | 80344 | 2 | 12/01/2006 |
| Tl*the contact owns a 2003 ford crown victoria. the differential on the vehicle is worn out. the rear bearings were worn and caused the axle to separate from the housing. while driving 45 mph, the bearings began smoking and smelled like hot asphalt. smoke also rose from the rear of the vehicle. the gear oil leaked out of the bearings and onto the brakes. the dealer inspected the vehicle and stated that permission was needed from the manufacturer because the vehicle was out of warranty. afterwards, the dealer repaired the failure under recall number 04v328000 (suspension:rear). the differential failed six months later and the dealer currently refuses to work on the vehicle unless the contact pays for the repairs. the current mileage was 94,000 and failure mileage was 80,344. | |||
| 08/20/2003 | 1000 | 1 | 08/15/2003 |
| I have had the car in my hands for 5 days and then it has been in the shop the last week. there is a problem with the rear end it was there when i got the car and got wrose in the 850 miles that i have been able to put on the car. ford now has the rear differential all a part and can't find the problem. i have said that it must be a bad baring and just put a new one on and ford will not. they would like to just rip apart my new car. *ak | |||
| POWER TRAIN - DRIVELINE - DRIVESHAFT | |||
| 06/27/2003 | 400 | 1 | 11/14/2001 |
| Vehicle has had repeated computer problems, vibration, excessive oil consumption, low gas mileage, check engine light, mirrors, cruise control, surging engine,engine dies, all of these have been repeat complaints.these complaints are over the last 16 months.*ak | |||