Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 03/12/2011 | 48626 | ||
| I was stopped at a stop sign facing south with a front seat passenger when an on coming vehicle traveling south ran through the northbound stop sign and crossed into the southbound lane striking my vehicle head on. at the time of impact neither air bag deployed. | |||
| 04/18/2008 | 10973 | 1 | |
| We purchased our 2007 ford edge on april 18th 2008 at that time the air bag light was on...the dealer replaced the sensors. on may 2nd we took it back into our local dealership for the light was back on again. they replaced the correct sensor and it made it until october when the light was back on for the third time since we owned the vehicle. this time they replaced another sensor and worked on the sunroof for it was not closing right. in november 2008 the light was back on again and this time wiring was replaced. three weeks later the air bag light came on again circuits were checked for shorts? then in june 2009 the air bag light was back on and this time flickers on and off. they installed a new rmc, another sensor and the restraint control module. december 3rd we took it back to our service department with the air bag light on for the 7th time now, and the ford hotline had them checking all crash sensors, the right axel seal was leaking oil as well and the part was ordered to fix. took the car back on the 16th and they supposedly fixed all problems! two days later the air bag light was back on for the 8th time and ford has had my car since then. it is now january 2010 and they still are working on the air bag issue..headquarters has been contacted but doesn't seem to do us any good. the drivers side air bag sensor was replaced and we were told that it finally solved the problem but an hour later we received a call from the service department stating that the air bag light is on for the 9th time now and is currently awaiting another part to be replaced! this to us is a major safety issue that needs some attention! *tr | |||
| 08/04/2007 | 1200 | 1 | 07/11/2007 |
| Tl*the contact owns a 2007 ford edge. while driving approximately 35 mph, the front and rear driver side air bags deployed. the vehicle was not involved in a crash. the vehicle was towed to the dealer and is awaiting for the cause of failure to be determined. the current and failure mileages were 1,200. | |||
| AIR BAGS - FRONTAL | |||
| 12/03/2007 | 3913 | 1 | |
| Re: ford edge turned left into parking lot. rt rear tire hit curb. drove straight into parking space almost stopped. car accelerated, became airborn, made sharp left. 40mpr within 35-40 ft. hit steel pole/concrete head on. front & side air bags did not deploy & seat belts did not hold occupants. believe computer took over after hitting tire. computer is to bring car into control as if out of control on ice or snow but conditions were dry. police claim driver stepped on gas instead of brake. reported to ford. ford responded they had no recalls, and were not able to help. edge was new model & no time had been allowed for recalls. car repaired after 2 months. attorneys wanted $50,000 up front to investigate. owner did not have the finances to continue. 2 years of rehab & recovery with ongoing medical conditions. ford needs reported/investigated, same as toyota. several witnesses. *tr | |||
| 04/18/2008 | 10973 | 1 | |
| We purchased our 2007 ford edge on april 18th 2008 at that time the air bag light was on...the dealer replaced the sensors. on may 2nd we took it back into our local dealership for the light was back on again. they replaced the correct sensor and it made it until october when the light was back on for the third time since we owned the vehicle. this time they replaced another sensor and worked on the sunroof for it was not closing right. in november 2008 the light was back on again and this time wiring was replaced. three weeks later the air bag light came on again circuits were checked for shorts? then in june 2009 the air bag light was back on and this time flickers on and off. they installed a new rmc, another sensor and the restraint control module. december 3rd we took it back to our service department with the air bag light on for the 7th time now, and the ford hotline had them checking all crash sensors, the right axel seal was leaking oil as well and the part was ordered to fix. took the car back on the 16th and they supposedly fixed all problems! two days later the air bag light was back on for the 8th time and ford has had my car since then. it is now january 2010 and they still are working on the air bag issue..headquarters has been contacted but doesn't seem to do us any good. the drivers side air bag sensor was replaced and we were told that it finally solved the problem but an hour later we received a call from the service department stating that the air bag light is on for the 9th time now and is currently awaiting another part to be replaced! this to us is a major safety issue that needs some attention! *tr | |||
| AIR BAGS - SIDE/WINDOW | |||
| 12/03/2007 | 3913 | 1 | |
| Re: ford edge turned left into parking lot. rt rear tire hit curb. drove straight into parking space almost stopped. car accelerated, became airborn, made sharp left. 40mpr within 35-40 ft. hit steel pole/concrete head on. front & side air bags did not deploy & seat belts did not hold occupants. believe computer took over after hitting tire. computer is to bring car into control as if out of control on ice or snow but conditions were dry. police claim driver stepped on gas instead of brake. reported to ford. ford responded they had no recalls, and were not able to help. edge was new model & no time had been allowed for recalls. car repaired after 2 months. attorneys wanted $50,000 up front to investigate. owner did not have the finances to continue. 2 years of rehab & recovery with ongoing medical conditions. ford needs reported/investigated, same as toyota. several witnesses. *tr | |||