Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 12/04/2011 | 0 | ||
| The mirrors on the edge are placed so that they continually block ,significantly, vision on either side of the vehicle. they are placed very high and are large enough to interfere with with left and right vision. this problem seems to be significant enough to have resulted in a lowering on the ford 150 trucks with the same high mirrow problem. | |||
| 03/13/2008 | 1000 | ||
| Tl* the contact owns a 2007 ford edge. a light tan material covering the dash board reflects onto the windshield, which impairs his visibility. a technician from the dealer concluded that the failure was a normal characteristic of the vehicle. he purchased a darker piece of material from walmart that remedied the failure. the failure mileage was 1000. the current mileage was 28,000. | |||
| 05/01/2007 | 500 | 1 | |
| Front windshield on passenger side has significant distortion that makes the view wavy looking. rear brake on drivers side makes a grinding noise. *tr | |||
| 05/01/2008 | 9400 | 1 | |
| This vehicle has a couple of problems i am concerned about. first, when you roll down the windows, reach speeds of 30+ miles per hour, then try to roll the windows up, it creates a terrible vacuum pressure inside of the car. this pressure always makes my ears hurt, and i believe may be damaging my eardrums. i find it disturbing that as a consumer, i can not roll down the windows of my car in acclimate weather, because of the pressure that is created inside of the car when i do so. also, i don't know if others have had the same problem, but this car is a shock hazard. i am constantly getting shocked every time i close the door of this car. it is a concern, and i always worry that when i go to a gas station it will create a spark (god-forbid). i have no contacted ford motor company, but i have every intention on doing so. right now, i have a laundry list of issues, but none as major, in my opinion, as these. i thank you very much for your time. it is my hope that if you get enough of these complaints, because i refuse to believe i am the only one, some changes will be made. hopefully, no one will have to sustain any ear damage or spark a fire, before these issues are resolved. *tr | |||
| 07/15/2008 | 1 | ||
| Vehicle engineering defect. dash board glare into windshield is distracting and at times obscures vision. very unusual and excessive. ford feels it meets all standards. i do not believe they have driven the car on a sunny day. *tr | |||
| 12/01/2007 | 4000 | 5 | 11/01/2007 |
| Tl*the contact owns a 2007 ford edge. the contact stated that the glare from the sun reflects off of the dashboard, which causes poor visibility while driving. he called ford and they notated his case; however, they did not say whether they would repair the failure. ford stated that the failure is not about how the vehicle is running and is not an electrical failure. the failure mileage was 4,000 and current mileage was 7,000. updated 05/05/08 *bf | |||
| 01/01/2007 | 45000 | 180 | 12/29/2006 |
| Purchased a new ford edge on 12/29/06. contacted ford motor at least 7 times. called my servicing dealer , called local dealer. visited 10 different auto agency's to discuss problem. ford has designed the windshield so that the entire dash board shows up as a double image in the windshield! this is not just a little portion , but the entire windshield. i have been in contact with glass manufactures, tinting companies etc., only to be told that i am wasting my time. in fact after numerous tries with ford motor customer service they say and i quote that my problem has been appropriately addressed, and that the problem is a normal vehicle characteristic ! i purchased this ford edge in good faith, and can not believe that this problem is safe, in fact i contacted consumer report, and they suggested i contact your office. it does not matter if the sun is shining or if the sun is not shining, you can not see out of the windshield safely, you must where polorized sun glasses at all times, including at dusk. this is wrong. i have done and said everything i can to make ford aware of this problem, and i got nowhere. the next step is to visit a opthamologist to see what damage is being done to the eye. in 6 months this ford edge has been driven only 1500 miles, by my wife, and i drove it another 1000 miles just to see if it was just me. after a long trip, i guarantee you will be taking a nap to rest your eyes. this is going to cause an accident. i also found upon inspection of other make cross overs, that ford is right, this is a design flaw in the new cross overs. i drive a cadiliac escalade ext, and i do not have to where sun glasses to drive this pickup. i hope this is not going to be swept under the carpet, as i really think this can be serious! i will wait to hear from you . i have also contacted mr. keith mc calls office and we will wait your reply. sincerely, j.a.h. *tr | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - HEATER CORE | |||
| 03/14/2008 | 3600 | 1 | 02/23/2008 |
| Tl*the contact owns a 2007 ford edge. freon was leaking from the vehicle and caused the contact to become ill. she took the vehicle to pep boys and they stated that the heater core was defective. the vehicle has not been repaired or taken to the dealer. the current mileage was 4,600 and failure mileage was 3,600. | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 03/09/2008 | 10 | 20 | 07/29/2007 |
| 2007 edge that was purchased 6 months ago from galpin ford, no matter if they are repaired, parts were replaced or not, the problems are on-going, the front passenger seat broke,the rollers on the windows are malfunctioning, the front brakes went out and i was unable to stop at a 4 way stop, the brakes had corroded, the brakes were replaced, the rotors were checked as well, the back tail lights will fill up with water once the car is washed or if it rains, those back lights were replaced,the same problems 4 times already, the inseam from the moon roof collapsed while i was driving on the freeway one day it was replaced, now it has some holes coming in the material, if you should look up at it in the sun, the screws on the floor in the back seat area are a safety hazards, the most dangerous is the gear shift pins will lock and it will not allow the gears shifts pins are not releasing properly this is most definitely a malfunction; okay, this is the most frightening to me as well as the brakes, you cannot judge when this is going to occur it will happen at a moments notice, sometimes everyday, sometimes once per day, sometime it will not occur and other times, you are ducking a dodging other cars and hoping and praying that they don't hit you, this is a crime, my life is endangered and i don't know what to do, i have called one of fords representatives she actually works for ford and refused to meet with to go over my concerns in reference to my car and she did not give me the time of day, they really could care less, they would much rather i disappear from the face of this earth. she has been maliciously negligent this is wrong. *tr | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 07/29/2007 | 2 | ||
| 2007 ford edge with several problems. consumer states that the vehicle is a lemon. here are some of the car's problems rear brake lights fill with water when it rains. seat broke, screw sticks up and cut a child's foot, brakes failed and more. *kb the pin in the gear shift did not engage properly, leaving the consumer unable to place the vehicle in park. the sun roof material came apart and fell down onto the consumers head while driving. *jb | |||
| 03/08/2008 | 9600 | 1 | 10/13/2007 |
| 2007 ford edge with factory vista roof (moon roof). vista roof shattered while driving down the road. no traffic around, nothing hit the sunroof, it just completely shattered. luckily i had the shade closed or my wife and i would have been seriously injured. service department at lasco ford in fenton michigan believed it was due to the extreme cold outside mixed with the warm air inside. they could not get ford to cover the defect, though, as they haven't had a problem yet with the vista roof. i had to file an insurance claim. this is unacceptable and ford needs to look into this issue before someone seriously gets injured. *tr | |||
| 02/20/2008 | 150 | 2 | 08/18/2007 |
| Tl*the contact owns a 2007 ford edge. when the vehicle was purchased, the front passenger seat failed. the vehicle was at the dealer for three weeks to repair the seat. the bolts in the seat were visible and injured one of the passengers. the dealer replaced the screws and covered them with a rubber seal; however, they continue to fall off and expose the screws. at 150 miles, the lining in the moonroof fell off of the vehicle and was replaced by the dealer. six months later, while driving approximately 5 mph, the contact heard a loud grinding sound when he depressed the brake pedal. the dealer diagnosed the failure and stated that the brakes were corroded. the brakes were replaced and the rotors were cleaned. the front and rear windows do not grip or seal properly when they are rolled up or down. the dealer diagnosed the window failure on four occasions and eventually stated that they had to change the paper on the rollers. the two rear exterior lights continue to fill up with water. the dealer diagnosed the failure on three occasions and replaced the tail lights; however, the failure continued. there seems to be a design failure. on several occasions, the gear shift failed to engage in park, drive, and reverse. a passenger had to stop traffic since the gear shift was locked in reverse. the failure recurred on february 20, 2008; however, the dealer stated that the earliest they could schedule an appointment would be on march 1, 2008. the failure occurs intermittently and has been in the repair shop every other week since it was purchased. the contact is the original owner. the dealer has offered no assistance in replacing the vehicle. the contact was advised to only have the vehicle serviced by a dealer that is one or more hours away from her residence. the failure mileage was 150 and current mileage was 8,000. updated 3/25/08 *cn | |||
| VISIBILITY - WINDSHIELD | |||
| 06/24/2007 | 100 | 1 | 05/26/2007 |
| The windshield has very bad glare. when driving in the day the glare does allow you to see out of the windshield. you only see a reflection of the dash board. *tr | |||
| 03/19/2008 | 1 | ||
| A reflection of my dashboard on my winshield. it looks as though i have two (2) winshields this is a major safety issue and ford should address the problem immediately. *tr i should be given a replacement vehicle. *tr | |||
| 02/20/2008 | 150 | 2 | 08/18/2007 |
| Tl*the contact owns a 2007 ford edge. when the vehicle was purchased, the front passenger seat failed. the vehicle was at the dealer for three weeks to repair the seat. the bolts in the seat were visible and injured one of the passengers. the dealer replaced the screws and covered them with a rubber seal; however, they continue to fall off and expose the screws. at 150 miles, the lining in the moonroof fell off of the vehicle and was replaced by the dealer. six months later, while driving approximately 5 mph, the contact heard a loud grinding sound when he depressed the brake pedal. the dealer diagnosed the failure and stated that the brakes were corroded. the brakes were replaced and the rotors were cleaned. the front and rear windows do not grip or seal properly when they are rolled up or down. the dealer diagnosed the window failure on four occasions and eventually stated that they had to change the paper on the rollers. the two rear exterior lights continue to fill up with water. the dealer diagnosed the failure on three occasions and replaced the tail lights; however, the failure continued. there seems to be a design failure. on several occasions, the gear shift failed to engage in park, drive, and reverse. a passenger had to stop traffic since the gear shift was locked in reverse. the failure recurred on february 20, 2008; however, the dealer stated that the earliest they could schedule an appointment would be on march 1, 2008. the failure occurs intermittently and has been in the repair shop every other week since it was purchased. the contact is the original owner. the dealer has offered no assistance in replacing the vehicle. the contact was advised to only have the vehicle serviced by a dealer that is one or more hours away from her residence. the failure mileage was 150 and current mileage was 8,000. updated 3/25/08 *cn | |||
| 11/11/2007 | 150 | 1 | 10/29/2007 |
| On the 2007,2008 ford edge with tan or beige dash panels the glare in the windshield is so bad it interfere with straight-ahead vision of the road. after 2-3 hours of driving my ford edge i will get a headache followed by burning eyes. it is so bad i have to take a relief driver or stop for a while. *tr | |||
| 08/30/2007 | 0 | 1 | 01/15/2007 |
| Blinding glare from dash reflection on windshield, extreme safety hazard, this is present in sun and shade, we have been told its a characteristic of the vehicle and nothing can be done. the consumer provided various pictures of the defect. updated 09/19/07 *tr | |||
| 07/31/2007 | 0 | 1 | 07/31/2007 |
| Recently purchase a 2007 ford edge, this vehicle has such a glare that you only have about 50% visibility. you can see the full dash, to include all the vents and other items on the dash. i contact my local dealer to which they acted as if wow this is the first we have heard about this.. they advise that they did not have a answer. so i contact the ford customer relations dept. i went thru the problem with the person on the other end of the phone. he acted surprised and said they had not heard of a problem like this, but , get this, he had a ready remedy, he suggest that i go and buy a mat to cover the dash. i ask him if he would want to do that to a new vehicle that was just purchased. i suggested to him that he needs to get his engineers and persons in authority to read all of the blogs on the ford windshields , i told him that i found complaints where as the customers had contact ford about a major glare, that dated back to 2005 on the explorers. somebody needs to get the auto manufactures to take action, i will be more that happy to provide the links to the complaints on the ford edge if needed. thank you for your time. *jb | |||
| 06/30/2007 | 1 | ||
| 2007 ford edge the windshield of this vehicle has an unacceptable reflection from the dashboard that restricts and interferes with driver vision. also the light coming in from the top of the windshield prevents the driver from having a clear view the clock or the message center while driving. these are extremely small letters and numbers and suffer from the reflection from the windshield. *jb the severity of the reflection is not constant as lighting conditions vary. however the camel d | |||
| 01/01/2007 | 1 | 365 | 12/29/2006 |
| Design flaw windshield ! you can not see out of the windshield at any time of the day, morning, or dusk! there is a total mirror image of the dash-board in the windshield from side to side and top to bottom! you must where shaded sun glasses to drive this car even at night and when there is no sun shining!!!!!!??????? i have had numberious e-mails and visits to ford with no results. this is going to cause a an accident as you can not see out of the corner of the windshield. i visited our local state police office, and they have no answers, except that is against the law to darken the windshield ! no one wants to commit themselves or admit this is not a normal problem, as i do believe this is common on crossovers. *tr | |||
| 04/11/2007 | 600 | 20 | 04/11/2007 |
| Tl*the contact owns a 2007 ford edge. the contact noticed a glare from the dashboard when trying to look out the windshield. the failure only occurred during the daytime and under any road conditions. the failure was more prevalent on sunny days. the dealer noticed the failure, but could not determine the cause. the current and failure mileages were 600. *ak | |||
| VISIBILITY/WIPER | |||
| 10/15/2011 | 40000 | ||
| Tl* the contact owns a 2007 ford edge. while driving approximately 60 mph, the contact attempted to close the sunroof but it would not close. the vehicle was taken to the dealer for diagnostic testing. the technician applied lubricant to the sunroof. the failure continued. the vehicle was taken back to the dealer. the technician stated the sunroof would have to be replaced. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 40,000. | |||
| 10/15/2011 | 40000 | ||
| Tl-the contact owns a 2007 ford edge. while driving approximately 60 mph, the contact attempted to close the sunroof but it would not close. the vehicle was taken to the dealer for diagnostic testing. the technician applied lubricant to the sunroof. the failure continued. the vehicle was taken back to the dealer. the technician stated the sunroof would have to be replaced. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 40,000. kmj | |||
| 10/15/2011 | 40000 | ||
| Tl-the contact owns a 2007 ford edge. while driving approximately 60 mph the contact attempted to close the sunroof but it would not close. the vehicle was taken to the dealer for diagnostic testing. the technician applied lubricant to the sunroof. the failure continued. the vehicle was taken back to the dealer. the technician stated the sunroof would have to be replaced. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 40,000. da | |||