Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS | |||||
| 0713 | 12/01/2007 | 072514 | 10021218 | Power steering fluid leaks from steering rack and pump attachment joints. *kb updated 2/27/08. *nj | 03/23/2007 |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 04/03/2012 | 57970 | ||
| Around 57,900 miles, a clicking sound appeared whenever the wheel was turned to the left more than half way. the sound became progressively louder over the next few weeks. the sound only occurred in left turns and the sound came from the right front. the problem was diagnosed as a failed bearing in the right cv shaft. replacement of the shaft cost $600. according to the shop, this is an unusual failure for a car of this mileage. | |||
| 03/24/2011 | 33000 | ||
| My wife was driving the vehicle and upon acceleration from a complete stop, the vehicle randomly would go into a neutral-like state. rpms would increase dramatically, but the car would crawl between 3-5mph. the message, od read error would display on the dashboard, power steering would go out and brakes would not respond well (it was as if the car had turned off). when shifting from drive to park or reverse, the vehicle would jerk forward violently, as if rear-ended. once the car was turned off and started again, the problem would go away. we brought the vehicle to the dealership multiple times and the dealership even determined that the transmission needed to be replaced. this was only at 37,600 miles. the dealer said it was a transmission issue, but it appears to be an on-board computer issue as well. after transmission was replaced, 5 weeks later had issue with shifting into first gear. vehicle shifted very hard into first gear. car is back down at the dealership again. wrote a letter to ford expressing my concern and requested the car be repurchased, they denied my request. | |||
| 07/29/2011 | 28000 | ||
| Tl-the contact owns a 2008 ford edge. the contact stated while driving 60 mph the power steering function disabled. the contact was not able to steer because the steering wheel locked. the contact was able to pulled to the side of the road. the contact towed the vehicle to the dealer. the dealer notice the power steering belt disconnected from the lower crank shaft pulley. the dealer re-attached the belt to the crank shaft pulley. the contact stated the belt should not have fallen off the crank shaft pulley. the contact stated the vehicle was unsafe to drive. the failure mileage was 28,000. jo | |||
| 07/07/2008 | 3000 | ||
| Tl*the contact owns a 2008 ford edge. while driving approximately 60 mph on normal road conditions, there was excessive vibration and unintended resistance when the steering wheel was turned. the driver had to exert greater force to turn the steering wheel. the failures occurred intermittently and without warning. the contact made several attempts to maneuver the steering wheel before it resumed normal operation. the vehicle was taken to an authorized dealer for diagnostic testing and they stated that the power steering pump failed, which had already been replaced twice. the vehicle was taken to an authorized dealer on seven separate occasions for identical failures. the rack and pinion was replaced twice, including all of the hydraulic lines and oil cooler components in the power steering system. the failures continued without any resolution. the vehicle has not been repaired. the failure mileage was 3,000 and current mileage was 13,200. | |||
| 03/16/2009 | 10908 | 1 | |
| Events leading up to failure: was driving car at a very slow rate of speed (less than 5 mph) making a right hand turn into a commercial shopping center. failure: upon making turn, i heard a pop noise. after trying to accelerate the vehicle, it would not move. i got out of the car and noticed that the wheel had become detached from the axle and was only attached to the vehicle by the strut. bearings had fallen out of the related components and the wheel was at approximately a 60% angle with the pavement (other wheel was fine and was perpendicular to pavement). correction of failure: towing truck responded and the vehicle is currently being serviced under the manufacturers warranty. initial report from the service team is that it is most likely manufacturer defect. i have been told that all parts related in accident will be replaced or refurbished to maintain 100% working order. *tr | |||