Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 02/13/2010 | 34000 | 1 | |
| My family and i were driving down the freeway when the panoramic moonroof on my 2008 ford edge shattered. we were not near an underpass or close to another vehicle. it does not appear to have been caused by any foreign object. we heard a loud pop, which my husband thought was a gun shot. he felt the shade and could feel pieces of glass weighing the shade down. he pulled over to inspect the roof. the entire glass was shattered, but sticking together for the most part. the edges were crumbling as were parts throughout in the center. as we drove home more pieces of glass started crumbling off. fortunately the shade was closed at the time or the pieces of glass would have landed on my husband while driving and on my infant son and me in the back seat. we were also fortunate that it was not raining at that moment (although it did later that evening). the dealership had closed for the weekend, so i waited until first thing monday morning and took the car in. i have the standard bumper-to-bumper warranty, an extended warranty and a maintenance package on the vehicle. however, ford claims that the roof is not covered by any of those because it is glass. i find it highly unusual that the glass used for a roof would not be made of durable glass similar to a windshield, given the likelihood of a rock hitting it or falling hail. had the shade been open or had the weather conditions been bad, the situation could have been worse. i have also learned that several sunroofs on the ford escape have had issues with shattering without provocation as well. my dealership offered to pay a portion of the $1300 replacement cost given that ford refused to cover any of the costs and given its desire to maintain good customer relations. however, ford has yet to be able to locate or manufacture a replacement glass (approximately two and a half weeks after the incident). *tr | |||
| 08/04/2008 | 9000 | 1 | |
| While driving down the road, my sunroof completely shattered. today was very hot approximately 110 f. upon inspection of the sunroof, there were no striking marks. the event was so fast and loud, some debris blew back onto following vehicles creating a hazard. at this time, the vehicle is at the dealership for assessment. the vehicle is a 2007 ford edge with less than 9000 miles. *tr | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 12/13/2012 | 70000 | 1 | |
| Driving home from work on hwy 99 i heard a loud pop (sounded like a gunshot) and heard the sound of glass. i pulled off the freeway and discovered my sunroof had completely exploded. i was alone on the road and was nowhere near an overpass where something could have fallen on it. it was a cold day and the heater was on so there was a temperature difference. i drove the car to ford after calling my insurance company. i was told today that there was no structural defect so ford was not responsible for the replacement. it is 1300 dollars for a new sunroof, 10 days before christmas. after doing some research online i found my car was not the only one to have had this happen. had the cover not been closed, shards of glass would have rained down on me as well as my son in the backseat. we could have been seriously injured either from the glass or an accident. this needs to be looked into and soon before someone gets seriously hurt or loses their life. *tr | |||
| 07/24/2008 | 5870 | 1 | |
| Enclosed are a description and the other information about the ford edge you requested. this is a part of what was sent to the ford motor company after the sunroof claim was denied on the basis that they feel something from the outside hit the sunroof. on july 24, 2008 at about 8:00 pm, my brother in laws was driving my car on interstate 75 just north of bowling green, ohio. he was driving 60-65 mph with the windows up, air conditioner on, and the sunroof closed. as he was driving, he reports a sudden explosion in the car, like he was shot. he and the passenger had small shards of broken glass rain down on them. they managed to safely pull the car to the brim of the highway without any further problems. upon examining the sunroof, they observed a hole the size of a small dinner plate in the center of the roof and all four corners missing. the glass in the middle and corners of the sunroof had the appearance ?like a volcano? out of the car. both the driver and the passenger reported that there were no overpasses or cars around them to kick up any object that could have hit the roof. the glass from the hole was not in the car. i feel this claim has been denied unjustly and that the ford motor company and planet ford of centerville are closing their eyes to an issue that should be investigated thoroughly by someone in person instead of sending ?digital pictures? to someone at corporate to make a decision. after all, this is a safety issue that could have been fatal, leaving ford with a much bigger problem than just replacing a faulty sunroof. sincerely, 2008 ford edge limited *tr | |||
| VISIBILITY - WINDSHIELD | |||
| 07/05/2008 | 17 | 1 | 07/04/2008 |
| Tl*the contact owns a 2008 ford edge. while turning into the driveway the left rear fender was scraped due to the windshield being distorted. the contact recently discovered that the windshield appeared to have waves going through the glass. he has taken the vehicle to have the windshield replaced. he feels that this is a safety issue because a much more serious crash could have occurred. the current mileage was 680 and failure mileage was 17. updated 08/27/08, *lj updated 08/28/08*jb | |||
| VISIBILITY/WIPER | |||
| 12/13/2012 | 70000 | 1 | |
| Driving home from work on hwy 99 i heard a loud pop (sounded like a gunshot) and heard the sound of glass. i pulled off the freeway and discovered my sunroof had completely exploded. i was alone on the road and was nowhere near an overpass where something could have fallen on it. it was a cold day and the heater was on so there was a temperature difference. i drove the car to ford after calling my insurance company. i was told today that there was no structural defect so ford was not responsible for the replacement. it is 1300 dollars for a new sunroof, 10 days before christmas. after doing some research online i found my car was not the only one to have had this happen. had the cover not been closed, shards of glass would have rained down on me as well as my son in the backseat. we could have been seriously injured either from the glass or an accident. this needs to be looked into and soon before someone gets seriously hurt or loses their life. *tr | |||
| 12/13/2012 | 70000 | ||
| Driving home from work on hwy 99 i heard a loud pop (sounded like a gunshot) and heard the sound of glass. i pulled off the freeway and discovered my sunroof had completely exploded. i was alone on the road and was nowhere near an overpass where something could have fallen on it. it was a cold day and the heater was on so there was a temperature difference. i drove the car to ford after calling my insurance company. i was told today that there was no structural defect so ford was not responsible for the replacement. it is 1300 dollars for a new sunroof, 10 days before christmas. after doing some research online i found my car was not the only one to have had this happen. had the cover not been closed, shards of glass would have rained down on me as well as my son in the backseat. we could have been seriously injured either from the glass or an accident. this needs to be looked into and soon before someone gets seriously hurt or loses their life. | |||