Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
| SIS-21841 | 04/01/2011 | 10038965 | Ready | 06/29/2011 | |
| SIS-21841 | 04/01/2011 | 10038965 | Comm-trans lund: some 2009-2011 models may have the air bag inicator flashing with a stored trouble code. this is a software problem. *rm | 06/29/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 11/18/2012 | 82000 | ||
| 2009 ford edge -- major issue-- ford needs to cover costs--- i was driving my 2009 ford edge sel approx. 4 miles. once i rolled to a stop at a traffic light the car began to idle and then stalled. no warning lights.. i started the engine and pressed the gas (no acceleration). the engine ran at around 1-2k rpm. i pressed the gas again, no acceleration. i shut off the car called aaa for a tow. i started the car once more to check the gauges, no service lights. when i checked the other indicators it stated, car temp -- ok, oil pressure - ok, etc... all ok.. no warning lights, no issues. the car was in about 1.5 months ago for oil, 3-4 months for service. about 8-9 months ago, moroone ford of margate (under warranty) fixed an electrical issue (where no lights were showing) they claimed it was a ford issue and they replaced it (no cost). well now this happened and moroone ford of margate said, blown engine, $7,700 to replace + $400 for cooling fan. they said the cooling fan broke (no warning) and the engine blew. no warning, lights, etc... when i looked under the hood waiting for aaa (no smoke, no smell... yet a blown engine (full replacement)... i will fight this because i believe this is an electrical issue that they tried to fix prior and this happened again. i also don't believe the engine was destroyed. hopefully the government and ford will research and cover the repairs / replacement. no warning lights oil temp -- ok oil pressure -- ok car idled and stalled... approx. miles 82,000 | |||
| 01/15/2011 | 18500 | ||
| Tl- the contact owns a 2009 ford edge. while driving approximately 10 mph the vehicle stalled. the contact turned the ignition on and the vehicle was able to start. the contact stated the failure occurred approximately ten different times. the vehicle was taken to the dealer three times. the technicians were unable to diagnose or duplicate the failure. the technicians performed a computer update but the vehicle continued to stall. the manufacturer was contacted and stated the dealer could not duplicate the failure so no repairs could be made. the approximate failure mileage was 18,500. ds | |||
| 05/31/2009 | 1200 | 1 | |
| Safety- on april 30,2009 i purchased a new 2009 ford edge. on memorial day, 2009, 1 month after it was purchased and with approx. 1200 miles on it in heavy traffic on the nys thruway it made a loud clunking sound, jerked and within 5 seconds just shut off. vehicle would not move, it had to be towed. was taken in for service, they found nothing. on october 31, 2009, again, i was on the nys thruway, it did the same identical thing, made a loud clunking noise, jerked and within 5 seconds just shut off. both times i was barely able to make it to the edge of the road. i called for a tow truck, but in the meantime this time it started after about 15 minutes. the check engine light was on until the next morning and then it went off. again, i took it in for service, again, they found nothing. they said there was no codes showing up for anything wrong. this is a severe safety issue. someone could get killed when this happens and i have very small grandchildren that could be with me. i am not comfortable driving this vehicle. i contacted ford direct and a specialist from ford contacted me today by the name of denise. she said ford wouldn't replace any parts without a code coming up in their computer. i asked her if they were going to just wait until someone was killed and she said that ford will not approve any parts being replaced since they don't know what the problem is. ford has now put approximately 500 miles themselves on the vehicle test driving it, and i still have no solution. this is not right. this is extemely dangerous and something needs to be done to rectify this situation. any help that you can offer would be very much appreciated. *tr | |||