Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN | |||||
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| TSB-11-5-6 | 05/10/2011 | 10039121 | Ready | 07/08/2011 | |
| TSB-11-5-6 | 05/10/2011 | 10039121 | Ford: there may be a sluggish acceleration or hesitation feeling when rolling to a stop. this will be followed by a harsh bump. *rm | 07/08/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 12/01/2010 | 20000 | ||
| Tl- the contact owns a 2009 ford edge. while stopped at a traffic stop, the contact depressed the accelerator pedal and the engine rpms increased drastically, but the vehicle was hesitant to accelerate. the vehicle suddenly jerked forward without warning. the vehicle was taken to the dealer twice but the technicians were unable to diagnose the failure. the failure recurred four times intermittently. the vehicle was not repaired. the approximate failure mileage was 20,000. kmj | |||
| 12/01/2010 | 20000 | ||
| Tl- the contact owns a 2009 ford edge. while stopped at a light the contact depressed the accelerator pedal when he noticed the rpms increased but the vehicle was hesitant to accelerate. the vehicle suddenly jerked forward. the vehicle was taken to the dealer two different times. the technicians were unable to diagnose the failure. the failure occurred four different times intermittently. the vehicle was not repaired. the approximately failure mileage was 20,000. ds | |||
| 11/13/2010 | 28000 | ||
| The problem surfaced more recently over the last 5 to 6 thousand miles (current mileage 36,550) and is progressively getting worse. manifestation: on a reasonable incline, where most other vehicles i have tested do not roll back between the time the driver shifts the right off the brake pedal and on to the accelerator while the gear is in d mode, the ford edge will roll back. depending on the situation whether there is on coming cross traffic or not, one can depress the accelerator further and the car tends to slightly shoot forward. if there is cross traffic (vehicular or pedestrian) one must shift the foot back to the brake again very quickly, or else the car will roll back and hit whatever is behind. the roll back can, if allowed, continue for several feet depending upon the gradient. the dealer claims this issue to be normal for this transmission and has no fix for it. | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 05/31/2009 | 1200 | 1 | |
| Safety- on april 30,2009 i purchased a new 2009 ford edge. on memorial day, 2009, 1 month after it was purchased and with approx. 1200 miles on it in heavy traffic on the nys thruway it made a loud clunking sound, jerked and within 5 seconds just shut off. vehicle would not move, it had to be towed. was taken in for service, they found nothing. on october 31, 2009, again, i was on the nys thruway, it did the same identical thing, made a loud clunking noise, jerked and within 5 seconds just shut off. both times i was barely able to make it to the edge of the road. i called for a tow truck, but in the meantime this time it started after about 15 minutes. the check engine light was on until the next morning and then it went off. again, i took it in for service, again, they found nothing. they said there was no codes showing up for anything wrong. this is a severe safety issue. someone could get killed when this happens and i have very small grandchildren that could be with me. i am not comfortable driving this vehicle. i contacted ford direct and a specialist from ford contacted me today by the name of denise. she said ford wouldn't replace any parts without a code coming up in their computer. i asked her if they were going to just wait until someone was killed and she said that ford will not approve any parts being replaced since they don't know what the problem is. ford has now put approximately 500 miles themselves on the vehicle test driving it, and i still have no solution. this is not right. this is extemely dangerous and something needs to be done to rectify this situation. any help that you can offer would be very much appreciated. *tr | |||