Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 01/18/2012 | 60000 | ||
| Tl* the contact owns a 2009 ford edge. the contact stated that while driving at approximately 30 mph, burning oil fumes were emitted into the vehicle. the vehicle was taken to a dealer for a diagnostic testing. the technician stated there were no failures detected from the vehicle. the contact stated the vehicle was taken weeks later to an independent mechanic. the mechanic stated there was a broken seal from the axle which needed to be replaced. the manufacturer was made aware of the failure and stated the vehicle was not included in any recalls. the vehicle was not repaired. the approximate failure mileage was 60,000 and the current mileage was 70,000. the vin number was not available. | |||
| 01/18/2012 | 60000 | ||
| Tl - the contact owns a 2009 ford edge. the contact stated that while driving at approximately 30 mph, burning oil fumes were emitted into the vehicle. the vehicle was taken to a dealer for a diagnostic testing. the technician stated there were no failures detected from the vehicle. the contact stated the vehicle was taken weeks later to an independent mechanic. the mechanic stated there was a broken seal from the axle which needed to be replaced. the manufacturer was made aware of the failure and stated the vehicle was not included in any recalls. the vehicle was not repaired. the approximate failure mileage was 60,000 and the current mileage was 70,000. the vin number was not available. pmb | |||
| 01/18/2012 | 60000 | ||
| Tl - the contact owns a 2009 ford edge. while driving at approximately 30 mph the contact stated she smelled burning oil from the vehicle. the vehicle was taken to a dealer for a diagnostic testing. the technician stated there were no failures detected from the vehicle. the contact stated the vehicle was taken weeks later to an independent mechanic. the mechanic stated there was a broken seal from the axle which needed to be replaced. the manufacturer was made aware of the failure and stated the vehicle was not included in any recalls. the vehicle was not repaired. the approximate failure mileage was 60,000 and the current mileage was 70,000. the vin number was not available. dr | |||
| 03/25/2009 | 4020 | ||
| Tl*the contact owns a 2009 ford edge. the contact stated that the suspension was faulty and the brakes failed. when she depressed the brake pedal at 8 mph, she heard a loud grinding noise and the vehicle would not stop. if the abs had not engaged, she would have been unable to stop completely. the dealer test drove the vehicle and could not find any failures. the contact informed them that the suspension needed to be repaired first and then the vehicle should be test driven at over 40 mph in order to duplicate the failure. the dealer informed the contact not to bring the vehicle back. the failure mileage was 4,020. | |||
| SUSPENSION - FRONT | |||
| 05/21/2009 | 45 | 1 | |
| I contacted the nhtsa in may of 2009 because ford motor company refused to honor my warranty and give my a car that was drivable. i purchased a brand new ford edge with 45 miles. the dealer told me to hit the road after three service request, to repair my car delivered with a bad frame. i have been forced to drive this car for almost one year now with no help from anywhere. i complained at least four times to nhtsa about my steering, suspension and my brakes failing. toyota owners get help, but not americans. ford motor company told me do not come bring my car back for service anymore because there are not going to honor my warranty. almost one year later i guess they were right. what is a warranty? my hands hurt and there is no justice for american consumers stuck with bad products, only death or injury will help you get a dependable american made car. *tr | |||
| SUSPENSION - REAR | |||
| 05/21/2009 | 45 | 1 | |
| I contacted the nhtsa in may of 2009 because ford motor company refused to honor my warranty and give my a car that was drivable. i purchased a brand new ford edge with 45 miles. the dealer told me to hit the road after three service request, to repair my car delivered with a bad frame. i have been forced to drive this car for almost one year now with no help from anywhere. i complained at least four times to nhtsa about my steering, suspension and my brakes failing. toyota owners get help, but not americans. ford motor company told me do not come bring my car back for service anymore because there are not going to honor my warranty. almost one year later i guess they were right. what is a warranty? my hands hurt and there is no justice for american consumers stuck with bad products, only death or injury will help you get a dependable american made car. *tr | |||