Consumer Complaints

Fail datemilesoccurencesPurchase date
WHEELS
12/27/201231500
 We recently experienced a tire blowout of the left rear tire on our 2010 ford edge while traveling south on interstate 81 south just outside of scranton pa. at the time of the blowout we were traveling about 60mph. when i went to change the tire i observed that the wheel (rim) had started to collapse and the outer rim had separated from the hub about 75% of the way. we did not run over anything that we can remember. there was no noise that would normally be expected if something was in the road and neither of us heard anything but the noise of the tire blowout. (if there was something in the road, how did the front tire not contact it as well??) the road was clear ahead of us. i immediately pulled over, but had to inch along the side of the road for about 200yds to get to a safe point to change the tire. after that, we went to a local ford dealer for assistance, as we were not comfortable driving another 500 miles on a mini spare tire. the dealer shared with us that they had never seen anything like this before. after some examination we did notice a tiny puncture of the tire on the inside surface of the tire. there is a corresponding pushed in surface of the aluminum wheel. (i have photos available, as well as the wheel and tire). i report this as a concern for the safety of others as this could have been a terrible accident had the wheel separated. ford motor company did nothing to assist with this defective wheel. we are also not feeling comfortable that won't happen again if we get another blowout. so far this has cost us about $1,000 for replacement wheel & tire.
08/11/201228000
 Serious issue with daily loss of tire pressure ranging from 3 to 18 lbs, in 2010 ford edge sport with 22' wheels. tsb from ford indicates they are aware but will not recall/replace wheels. tsb indicates problem caused by corrosion/dirt on tire bead seat area, preventing proper seal. vehicle has been returned to dealer 8 times, rims/tires cleaned, bead sealer added every time, valve stems changed, tire slime added every time, mount, rebalance & rotate every time, yet still no resolution. tire pressure loss occurs within 4 days every time returned from dealer. currently escalated, through numerous phone calls to ford motor co, and awaiting response.
12/27/201231500
 We recently experienced a tire blowout of the left rear tire on our 2010 ford edge while traveling south on interstate 81 south just outside of scranton pa. at the time of the blowout we were traveling about 60mph. when i went to change the tire i observed that the wheel (rim) had started to collapse and the outer rim had separated from the hub about 75% of the way. we did not run over anything that we can remember. there was no noise that would normally be expected if something was in the road and neither of us heard anything but the noise of the tire blowout. (if there was something in the road, how did the front tire not contact it as well??) the road was clear ahead of us. i immediately pulled over, but had to inch along the side of the road for about 200yds to get to a safe point to change the tire. after that, we went to a local ford dealer for assistance, as we were not comfortable driving another 500 miles on a mini spare tire. the dealer shared with us that they had never seen anything like this before. after some examination we did notice a tiny puncture of the tire on the inside surface of the tire. there is a corresponding pushed in surface of the aluminum wheel. (i have photos available, as well as the wheel and tire). i report this as a concern for the safety of others as this could have been a terrible accident had the wheel separated. ford motor company did nothing to assist with this defective wheel. we are also not feeling comfortable that won't happen again if we get another blowout. so far this has cost us about $1,000 for replacement wheel & tire.
08/11/201228000
 Serious issue with daily loss of tire pressure ranging from 3 to 18 lbs, in 2010 ford edge sport with 22' wheels. tsb from ford indicates they are aware but will not recall/replace wheels. tsb indicates problem caused by corrosion/dirt on tire bead seat area, preventing proper seal. vehicle has been returned to dealer 8 times, rims/tires cleaned, bead sealer added every time, valve stems changed, tire slime added every time, mount, rebalance & rotate every time, yet still no resolution. tire pressure loss occurs within 4 days every time returned from dealer. currently escalated, through numerous phone calls to ford motor co, and awaiting response.
12/27/201231500
 We recently experienced a tire blowout of the left rear tire on our 2010 ford edge while traveling south on interstate 81 south just outside of scranton pa. at the time of the blowout we were traveling about 60mph. when i went to change the tire i observed that the wheel (rim) had started to collapse and the outer rim had separated from the hub about 75% of the way. we did not run over anything that we can remember. there was no noise that would normally be expected if something was in the road and neither of us heard anything but the noise of the tire blowout. (if there was something in the road, how did the front tire not contact it as well??) the road was clear ahead of us. i immediately pulled over, but had to inch along the side of the road for about 200yds to get to a safe point to change the tire. after that, we went to a local ford dealer for assistance, as we were not comfortable driving another 500 miles on a mini spare tire. the dealer shared with us that they had never seen anything like this before. after some examination we did notice a tiny puncture of the tire on the inside surface of the tire. there is a corresponding pushed in surface of the aluminum wheel. (i have photos available, as well as the wheel and tire). i report this as a concern for the safety of others as this could have been a terrible accident had the wheel separated. ford motor company did nothing to assist with this defective wheel. we are also not feeling comfortable that won't happen again if we get another blowout. so far this has cost us about $1,000 for replacement wheel & tire.
08/11/201228000
 Serious issue with daily loss of tire pressure ranging from 3 to 18 lbs, in 2010 ford edge sport with 22' wheels. tsb from ford indicates they are aware but will not recall/replace wheels. tsb indicates problem caused by corrosion/dirt on tire bead seat area, preventing proper seal. vehicle has been returned to dealer 8 times, rims/tires cleaned, bead sealer added every time, valve stems changed, tire slime added every time, mount, rebalance & rotate every time, yet still no resolution. tire pressure loss occurs within 4 days every time returned from dealer. currently escalated, through numerous phone calls to ford motor co, and awaiting response.
12/13/20115000
 Tl- the contact owns a 2010 ford edge sport. the contact stated that the front tires would lose pressure constantly. the vehicle was taken to the dealer several times for the failure. the dealer rotated the tires, replaced the tires valves and reprogrammed the computer system, but the failure was not corrected and the tires continued lose pressure. the vehicle was not further repaired. the failure mileage was 5,000 and the current mileage was 16,000. kmj
12/13/20115000
 Tl-the contact owns a 2010 ford edge sport. the contact stated the front tires lose pressure constantly. the vehicle was taken to the dealer several times for the failure. the dealer rotated the tires replaced the tires valve, and the reprogrammed the computer system, the failure was not corrected. the tires continued lose pressure. the vehicle was not repaired. the failure mileage was 5,000 and the current mileage as 16,000. li
03/24/201014201
 Tl* the contact owns a 2010 ford edge. the contact noticed a total of 73 nicks and scratches around the wheels. the vehicle was taken to an authorized dealer but there were no repairs made. the failure mileage was 1,420 and the current mileage was 1,600. updated 05/19/10 *bf updated 05/20/10.*jb

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