Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - SOFTWARE | ||||||||||||||||
| 11V128000 | FORD MOTOR COMPANY | from 10/25/2010 to 11/20/2010 | V (Vehicle) | 8022 | 03/07/2011 | MFR | FORD MOTOR COMPANY | 02/24/2011 | 02/25/2011 | |||||||
| Defect Summary | Ford is recalling certain model year 2011 ford f-150, f-250, f-350, f-450, f-550, edge, and lincoln mkx trucks manufactured from october 25, 2010, through november 20, 2010. these vehicles were inspected using integrated diagnostic system (ids) that had a custom software routine to read the suspect body control module (bcm) serial number. based on the serial number the bcm was either not affected or replaced. the custom software routine was not reading the correct set of characters, and was not able to identify a bcm that required replacement affected bcms may have the potential for an internal short. | |||||||||||||||
| Consequence Summary | If an electrical short develops, an overheating condition may occur which could result in a vehicle fire. | |||||||||||||||
| Corrective Summary | Dealer will inspect the body control module and if necessary replace it free of charge. the safety recall began on march 7, 2011. owners may contact ford motor company customer relationship center at 1-866-436-7332. | |||||||||||||||
| Notes | Ford safety recall no. 10s14.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| APU-11A03-1 | 04/10/2012 | 10045083 | Ford/lincoln: see document search button for owner letter. information regarding improve overall software system functionality upgrade on voice recognition, response to touch, simplify screens for easy use, and screen refresh rates. | 08/17/2012 | |
| APU-11A01 | 03/05/2012 | 10044851 | Lincoln/ford: see document search button for owner letter. a software program has been provided to improve response to touch, screen refresh rates, overall system functionality, and voice recognition. *pe | 08/01/2012 | |
| APU-11A02 | 04/10/2012 | APU-11A02-1 | 10044853 | Ford/lincoln: see document search button for owner letter. information provided regarding upgrade of touch software to improve overall system functionality and to simplify screens. *pe updated 8/3/12. *pe | 08/01/2012 |
| APU-11A02 | 03/05/2012 | 10044853 | Ford/lincoln: see document search button for owner letter. information provided regarding upgrade of touch software to improve overall system functionality and to simplify screens. *pe | 08/01/2012 | |
| CSP-10B20 | 01/07/2011 | 10041257 | Ford service campaign: see document search button for owner letter. software update. *rm | 09/21/2011 | |
| CSP-10B20 | 01/07/2011 | 10041257 | Ready | 09/21/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| SIS-21841 | 04/01/2011 | 10038965 | Ready | 06/29/2011 | |
| SIS-21841 | 04/01/2011 | 10038965 | Comm-trans lund: some 2009-2011 models may have the air bag inicator flashing with a stored trouble code. this is a software problem. *rm | 06/29/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 12/03/2012 | 50000 | ||
| Door ajar warning light will not go away when closing the drivers door and occasionally pops on while driving turning on the interior lights. especially dangerous at night. multiple reports of this same issue with the drivers door latch specifically on 2011 ford edges. in order for the door to close and not have the door ajar warning light come on the driver must loosen the latch before closing the door. even if one does this, it does not garantee that it would not pop on while driving. extremely dangerous. | |||
| 11/24/2012 | 20900 | 1 | |
| Two weeks ago my ford edge limited (2011), which i had for less than 2 years and it had ~21000mi, started to have serious problems. while driving on one of the busiest highways in houston, the acceleration suddenly disappeared (gas pedal went limp) when i was going 65-70mph. the car still had power and i was able to break and steer to the emergency lane. while doing that, almost got hit from the back twice. after complete stop at emergency lane, i restarted the car. it started fine, and i was able to get home, though i was afraid to take a highway. next day, same problem happened twice, and both times at about the same speed. these times, however, i felt strong vibrations when restarting the engine. all of the times, an orange wrench appeared on the dashboard indicating power train problems. after the second time, a light indicating that engine needs to be serviced soon also appeared. this light turned off on its own couple days later. i had plenty of problems with this car before. this was the last point when my patience with this car had ended. besides, i could get into a serious accident. luckily, all of the times i was driving after the rush hour and traffic was not too bad. otherwise, i would be definitely be hit by someone. in any case, i brought the car to the dealership and traded it in. no wonder, i was told in the dealership that they are not aware of any problems like this and offered servicing the car. i refused it, because of multiple problems i had with this car before and just didn't want to keep it anymore. ford definitely needs to recall 2011 ford edge with such problems. i will call them and complaint to them as well. for now, i would recommend people not to buy 2011 ford edge as it has so many issues, especially with electrical wiring/components and sync. this was the most expensive and most unreliable car i've ever had. *tr | |||
| 11/24/2012 | 20900 | ||
| Two weeks ago my ford edge limited (2011), which i had for less than 2 years and it had ~21000mi, started to have serious problems. while driving on one of the busiest highways in houston, the acceleration suddenly disappeared (gas pedal went limp) when i was going 65-70mph. the car still had power and i was able to break and steer to the emergency lane. while doing that, almost got hit from the back twice. after complete stop at emergency lane, i restarted the car. it started fine, and i was able to get home, though i was afraid to take a highway. next day, same problem happened twice, and both times at about the same speed. these times, however, i felt strong vibrations when restarting the engine. all of the times, an orange wrench appeared on the dashboard indicating power train problems. after the second time, a light indicating that engine needs to be serviced soon also appeared. this light turned off on its own couple days later. i had plenty of problems with this car before. this was the last point when my patience with this car had ended. besides, i could get into a serious accident. luckily, all of the times i was driving after the rush hour and traffic was not too bad. otherwise, i would be definitely be hit by someone. in any case, i brought the car to the dealership and traded it in. no wonder, i was told in the dealership that they are not aware of any problems like this and offered servicing the car. i refused it, because of multiple problems i had with this car before and just didn't want to keep it anymore. ford definitely needs to recall 2011 ford edge with such problems. i will call them and complaint to them as well. for now, i would recommend people not to buy 2011 ford edge as it has so many issues, especially with electrical wiring/components and sync. this was the most expensive and most unreliable car i've ever had. | |||
| 06/15/2011 | 200 | ||
| Tl- the contact owns a 2011 ford edge. the contact stated that while parked the contact noticed the sync technology on the touch screen was not functioning properly affecting the air conditioner, radio, cell phone sync, and navigation system. the contact stated he was constantly distracted and looking away from the road to cancel or switch functions on the screen. the vehicle was taken to the dealer for diagnostic testing fourteen different times. the technician performed various software updates and replaced the computer three different times but the failure continued. the vehicle was not repaired. the approximate failure mileage was 200. pmb | |||
| 06/15/2011 | 200 | ||
| Tl- the contact owns a 2011 ford edge. while parked the contact noticed the sync technology on the touch screen was not functioning properly affecting the air conditioner, radio, cell phone sync, and navigation system. the contact stated he was constantly distracted and looking away from the road to cancel or switch functions on the screen. the vehicle was taken to the dealer for diagnostic testing fourteen different times. the technician performed various software updates and replaced the computer three different times but the failure continued. the vehicle was not repaired. the approximate failure mileage was 200. da | |||
| 01/27/2011 | 300 | 1 | |
| I purchased my 2011 ford edge in december of 2010 and have not had a day when there hasn't been a problem with with either the sync or sirius system. i have had my auto serviced six separate times and still have issues. among these six visits, four involved either recalls or full flash reprograms, in addition to the major software update with the usb ford sent out. currently my radio suddenly switches bands, or presets malfunction, and my radio won't turn off without a complicated series of screen adjustments. also when this happens my memory seat function is disabled and no longer works. i consider these problems not merely cosmetic, but functional safety issues since the service department cannot figure out how the radio/sync issues affect the memory seat function and thus could ultimately affect a more critical auto function and these occur while driving which has caused me momentary disorientation. *tr | |||
| 01/27/2011 | 300 | ||
| I purchased my 2011 ford edge in december of 2010 and have not had a day when there hasn't been a problem with with either the sync or sirius system. i have had my auto serviced six separate times and still have issues. among these six visits, four involved either recalls or full flash reprograms, in addition to the major software update with the usb ford sent out. currently my radio suddenly switches bands, or presets malfunction, and my radio won't turn off without a complicated series of screen adjustments. also when this happens my memory seat function is disabled and no longer works. i consider these problems not merely cosmetic, but functional safety issues since the service department cannot figure out how the radio/sync issues affect the memory seat function and thus could ultimately affect a more critical auto function and these occur while driving which has caused me momentary disorientation. | |||
| 02/27/2012 | |||
| I purchased a new ford 2011 ford edge in july of 2010 and was extremely pleased with the performance of the car and the sync system. as the end of the year neared, the sync system started acting very erratic, bluetooth disconnecting, navigation sd card failure, maps extremely slow to load and when the car was shutoff the sync did not power down. on then next power up, it would disable bluetooth and not allow navigation system to load. there was a new software update available feb 2012 that according to the description would solve all these issues. after finally getting it to load on a usb stick from the sync site after multiple tries, i got it done. also contacted for sync service and they said there are known issues with the download from the sync site. software was loaded successully in the car and alas, it seemed all my problems were cured....for about 2 days and now the navigation system continues to try loading and then displayes sd card fault, really handy when you use this for work. i've been in contact with ford and they admit there is a software bug in the last release...working for an electronics company, i would say there wasn't much validation done. they said it would be a month before a fix is in place and will mail everyone new sd cards. what a joke! maybe ford should call apple instead of microsoft. | |||
| 12/05/2011 | 15000 | ||
| Purchased my2011 edge limited dec. 2010, had intermitent sync problems starting approx june 2011. did an upgrade off the sync my ride website in nov 2011 and that started all the sync problems. they include: navigation failure while on a trip, that was fun, being lost with 2 cars of family following us. backup camera works or not, depends on the day. dashboard lights blinking on & off while driving, bluetooth disconnecting my phone almost everyday. the sync system likes to turn off, black screen, resets itself without doing anything except turning the car on! sometimes when i leave the car the sync system & radio will stay on even after i lock the car. 2x it has gone to the dealer, 2x i get the car back & am told i have to deal with it as there is no fix to the glitch in the system. so, 42k for a new car, also purchased an extended warrenty, when all warrenty's are expired who will pay for fords glitch? i will never recommend this car to anyone. | |||
| 01/26/2012 | 28000 | ||
| Tl* the contact owns a 2011 ford edge. the contact stated the vehicle was equipped with a sync system which controlled the satellite radio, gps navigation, touch screen feature and other functions. while driving various speeds the satellite radio, gps navigation and touch screen feature would not operate. there were also other functions which would not operate within the sync system. the failures were sporadic and a distraction when driving. the voice command would continuously activate whenever the vehicle was in operation which became annoying. there was a recall related to the defect under nhtsa campaign id number 11v128000 (electrical system: software). the dealer stated the part was not currently being produced and they were unable to provide any additional information regarding the arrival date for the recall part. the technician advised the contact to disconnect the battery whenever a failure occurred within the sync system and then reconnect after waiting five minutes. the vehicle was been taken to an authorized dealer three times for the similar defect. the manufacturer was not notified of the problem. the contact expressed concern of a potential safety hazard. the approximate failure mileage was 28,000. the vin was unavailable. | |||
| 06/01/2011 | 2000 | 2 | |
| Twice after backing up and shifting the car from reverse to drive, the car stalled/shut off. the first time it occurred after backing onto a busy street. while pushing on the gas with no forward movement, i saw a message displayed in the dash that the car must be in park to start. i was extremely lucky that in that instance i had enough time to start the vehicle and move prior to traffic reaching me as it occurred on a busy street. the approximate date for the first occurrence was in june of 2011. the second was on july 5, 2011, with approximately 2,450 miles. on november 3, 2011, and november 29, 2011, my cars battery died resulting in needing to call ford roadside assistance to tow it to the dealer. prior to that, i twice had a battery saver message displayed after i shut off my car, although everything was off. while at the dealer the second time it happened, the battery died for the third time after approximately 8 hours. the battery test always reported that the battery was okay. after a week at the shop they were still unable to determine the cause. two times my vehicle would not recognize that i had the key in my possession within the vehicle and therefore would not start. i do not know if all of these issues are possibly interconnected with the computer system. | |||
| 07/03/2011 | 5800 | ||
| The navigation is probably the most user unfriendly unit we have ever used and have written three times to correct the bad information in it; i.e. takes you to the wrong location. a navigational system that cannot be trusted is worse than not having one at all. there are many problems with this navigation system in addition to the other | |||
| 01/25/2011 | 200 | ||
| Tl* the contact owns a 2011 ford edge. the contact was driving approximately 55 to 70 mph when the electrical system failed. the contact was able to continue driving the vehicle and the vehicle was inspected by the dealer who was unable to diagnose the failure. the vehicle was not repaired. the failure mileage was approximately 200 and the vin was unavailable. | |||
| 01/25/2011 | 200 | ||
| Tl-the contact owns a 2011 ford edge. the contact stated that while driving approximately 55 to 70 mph the vehicles electrical system would suddenly stall, but the vehicle would still be able to drive. the vehicle was inspected by a dealer and they advised her that they were unable to diagnose the failure. the vehicle has not been repaired. the failure mileage was approximately 200. the vin was unavailable. tb | |||
| 04/14/2011 | 3980 | ||
| 1. leased car on 12/31/2010, the sync failed and screen went blank while driving. 2. backed out of driveway and rear camera froze. 3. doors and hood out of line 4. gas tank leak, dealer doesn't know when they can get a part. | |||
| 03/12/2011 | 2500 | ||
| Bluetooth inop ,does not allow connectivity after 3.0 months.worked fine .everything else functions correctly .love the vehicle .have already turned it of then backon .tried another phone . | |||
| 02/10/2011 | 500 | ||
| Tl* the contact owns a 2011 ford edge. the contact stated that the touch screen and instrumental panel failed by not displaying an accurate reading of speed traveled, gasoline fuel levels, etc. the vehicle was inspected by the dealer but the dealer was unable to determine a remedy for the failure. the vehicle was not repaired. the failure mileage was approximately 500. | |||
| 02/10/2011 | 500 | ||
| Tl* the contact owns a 2006 nissan titan. while driving approximately 30 mph, the vehicle exhibited a loud thudding noise. the vehicle was taken home where the driver examined the vehicle and noticed that a large spring from under the vehicle pierced through the flat bed. the vehicle was taken to an authorized dealer where the contact was told that the passenger side rear leaf spring fractured from the suspension system and pierced through the flat bed. the vehicle was not repaired. the failure and current mileages were 94,000. | |||
| 02/10/2011 | 500 | ||
| Tl-the contact owns a ford edge. the contact stated that while driving a various speeds the my touch screen and his instrumental panel had failed by not showing how fast he's going, the gas gauge, the speedometer, etc. the vehicle was inspected by a dealer and they are unsure of a repair. the vehicle has not been repaired. the failure mileage was approximately 500. tb | |||
| 01/26/2011 | 10 | ||
| Tl* the contact owns a 2011 ford edge. while driving approximately 55 mph, the entire dashboard screen and gps display screen failed. during the failure, the both screens displayed a message stating that the system was rebooting. the vehicle was taken to an authorized dealer where a software update was installed. the failure continued to recur intermittently whether the vehicle was in motion or at a complete stop. the vehicle was not further repaired. the failure mileage was 10 and the current mileage was 1,050. | |||
| 01/26/2011 | 10 | ||
| Tl-the contact owns a 2011 ford edge. while driving approximately 55 mph the entire dashboard screen and gps display screen stopped functioning. during the failure the screens displayed a message telling the contact the system was rebooting. the vehicle was taken to an authorized dealer where the contact was told a software update was installed. the failure continued to recur intermittently while driving or stopped. the failure mileage was 10 and the current mileage was 1,050. sm. | |||