Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| AS-21769 | 03/01/2011 | 10039053 | Ready | 07/06/2011 | |
| AS-21769 | 03/01/2011 | 10039053 | Ford: if there is an intermittent lack of power, surge, or hesitation while driving the brakes will override acceleration. *rm | 07/06/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE | |||
| 11/26/2012 | |||
| I had been having on-going issues with enging surging, stalling and gear skipping since i first purchased the vehicle in december 2010, which i had reported to the dealership and about which i was in the midst of lemon law proceedings under ga lemon law. they are best described as similar in nature to those reported in the nhtsa investigation here: http://www.usatoday.com/story/money/cars/2013/02/25/probe-ford-cars-suvs-stalling/1945799/ at times, the engine would cut out at high speeds and i'd be stuck in limp mode. other times the transmission would slip, then surge, making it feel as if i were hit from behind by another vehicle. still other times, it might stall out at slow speeds (i.e. while making a turn, etc.), leaving me stuck in an intersection and vulnerable to being hit by oncoming traffic. ford had attempted multiple times to fix this problem, but it kept reoccuring, even after many parts were rebuilt or replaced. finally, the unresolved issue culminated in an accident on 11/26/12. i was coming off on a highway exist ramp and the engine skipped and surged, propelling me into the rear of the car in front of me. no one was treated for injury at the time of the crash, but the driver of the other car did report injury after the crash. my issue is still unresolved by ford. they claim they can't duplicate the issue and have made no attempts to get me out of this vehicle, which i am stuck driving until i can complete the lengthy lemon law process. i fear for my life every day that i have to drive it and am afraid to transport my children in it. thank you for the opportunity to submit my claim. | |||
| 02/11/2013 | 37000 | 1 | |
| As i was leaving work and pulled out of the parking lot onto the main road and my car stalled after reaching approx 10-15 mph indicating me to see manual with a wrench on the screen then flashing check engine oil pressure. as i came to a complete stop my edge began to shake violently and the rpm's began to jump up and down frantically. i then turned my edge off for 30 seconds. when i restarted it, it started without issue and idled fine. i was able to back it up and drive it under 10 mph to park it over night. the following day (today) when i went to take it to the dealership the same thing happened except this time around only the see manual indicator flashed and i had to have it towed to the local ford dealership for servicing. still no word on what it could possibly be. i checked the oil level, it was normal and have been having it serviced every 3,000 miles. *tr | |||
| 02/11/2013 | 37000 | ||
| As i was leaving work and pulled out of the parking lot onto the main road and my car stalled after reaching approx 10-15 mph indicating me to see manual with a wrench on the screen then flashing check engine oil pressure. as i came to a complete stop my edge began to shake violently and the rpm's began to jump up and down frantically. i then turned my edge off for 30 seconds. when i restarted it, it started without issue and idled fine. i was able to back it up and drive it under 10 mph to park it over night. the following day (today) when i went to take it to the dealership the same thing happened except this time around only the see manual indicator flashed and i had to have it towed to the local ford dealership for servicing. still no word on what it could possibly be. i checked the oil level, it was normal and have been having it serviced every 3,000 miles. | |||
| 11/24/2012 | 20900 | 1 | |
| Two weeks ago my ford edge limited (2011), which i had for less than 2 years and it had ~21000mi, started to have serious problems. while driving on one of the busiest highways in houston, the acceleration suddenly disappeared (gas pedal went limp) when i was going 65-70mph. the car still had power and i was able to break and steer to the emergency lane. while doing that, almost got hit from the back twice. after complete stop at emergency lane, i restarted the car. it started fine, and i was able to get home, though i was afraid to take a highway. next day, same problem happened twice, and both times at about the same speed. these times, however, i felt strong vibrations when restarting the engine. all of the times, an orange wrench appeared on the dashboard indicating power train problems. after the second time, a light indicating that engine needs to be serviced soon also appeared. this light turned off on its own couple days later. i had plenty of problems with this car before. this was the last point when my patience with this car had ended. besides, i could get into a serious accident. luckily, all of the times i was driving after the rush hour and traffic was not too bad. otherwise, i would be definitely be hit by someone. in any case, i brought the car to the dealership and traded it in. no wonder, i was told in the dealership that they are not aware of any problems like this and offered servicing the car. i refused it, because of multiple problems i had with this car before and just didn't want to keep it anymore. ford definitely needs to recall 2011 ford edge with such problems. i will call them and complaint to them as well. for now, i would recommend people not to buy 2011 ford edge as it has so many issues, especially with electrical wiring/components and sync. this was the most expensive and most unreliable car i've ever had. *tr | |||
| 11/24/2012 | 20900 | ||
| Two weeks ago my ford edge limited (2011), which i had for less than 2 years and it had ~21000mi, started to have serious problems. while driving on one of the busiest highways in houston, the acceleration suddenly disappeared (gas pedal went limp) when i was going 65-70mph. the car still had power and i was able to break and steer to the emergency lane. while doing that, almost got hit from the back twice. after complete stop at emergency lane, i restarted the car. it started fine, and i was able to get home, though i was afraid to take a highway. next day, same problem happened twice, and both times at about the same speed. these times, however, i felt strong vibrations when restarting the engine. all of the times, an orange wrench appeared on the dashboard indicating power train problems. after the second time, a light indicating that engine needs to be serviced soon also appeared. this light turned off on its own couple days later. i had plenty of problems with this car before. this was the last point when my patience with this car had ended. besides, i could get into a serious accident. luckily, all of the times i was driving after the rush hour and traffic was not too bad. otherwise, i would be definitely be hit by someone. in any case, i brought the car to the dealership and traded it in. no wonder, i was told in the dealership that they are not aware of any problems like this and offered servicing the car. i refused it, because of multiple problems i had with this car before and just didn't want to keep it anymore. ford definitely needs to recall 2011 ford edge with such problems. i will call them and complaint to them as well. for now, i would recommend people not to buy 2011 ford edge as it has so many issues, especially with electrical wiring/components and sync. this was the most expensive and most unreliable car i've ever had. | |||
| 09/28/2012 | 18500 | 1 | |
| I was driving with my two children on the highway going 65 miles per hour/average speed limit when all of a sudden my car acceleration went limp and the car engine stalled. the accelerator pedal no longer worked and a little orange wrench flashed in the digital dash. there was no warning. i put on my hazards. shut off the ar, then restarted and it was fine. this happened two more times. ford dealership can't find anything wrong with the vehicle and can't recreate the problem. i looked online and there are consumer complaints all over user group websites complaining of this problem but when i call ford customer care they say that no one has ever filed this complaint with them. call ford. blow up their hotlines and if you are having this problem get the word out to them and everyone else including consumer affairs, bbb and more. someone is going to get killed. it's so dangerous and clearly a manufacture defect that they will not acknowledge because they don't' know what it is. *tr | |||
| 09/28/2012 | 18500 | ||
| I was driving with my two children on the highway going 65 miles per hour/average speed limit when all of a sudden my car acceleration went limp and the car engine stalled. the accerlator pedal no longer worked and a little orange wrench flashed in the digital dash. there was no warning. i put on my hazards. shut off the ar, then erstarted and it was fine. this happened two more times. ford dealership can't find anything wrong with the vehicle and can't recreate the problem. i looked online and there are consumer complaints all over user group websites complaining of this problem but when i call ford customer care they say that no one has ever filed this complaint with them. call ford. blow up their hotlines and if you are having this problem get the word out to them and everyone else including consumer affairs, bbb and more. someone is going to get killed. it's so dangerous and clearly a manufacture defect that they will not acknowledge because they dont' know what it is. | |||
| 09/15/2012 | 33000 | 1 | |
| I attempted to park behind a parked vehicle. i backed out of a driveway approx 60' from the parked car and when i put the car in drive the engine started to race & rev very quickly (6 - 7 rpm) like the accelerator was stuck. the car raced forward and would not stop until it hit the parked vehicle. i tried to brake immediately but the car continued to move forward. i applied both feet with more pressure on the brake and the car would not stop. the only thing that finally stopped the car was the parked car in front of me. my husband was the passenger and can verify the facts. another person (female) who lives at the house next to the parked vehicle also came out to verify that she heard a car's engine racing/revving up before the actual impact. there were others in the yard (graduation party) across the street that also heard the revving/racing engine before they heard the impact/crash. there was no fault of mine that this car had a mind of it's own and proceeded to accelerate forward and the brakes could not stop it from hitting a parked car. i am just glad that we were not injured and that no one else was hurt or killed. *tr | |||
| 09/15/2012 | 33000 | ||
| I attempted to park behind a parked vehicle. i backed out of a driveway approx 60' from the parked car and when i put the car in drive the engine started to race & rev very quickly (6 - 7 rpm) like the accelerator was stuck. the car raced forward and would not stop until it hit the parked vehicle. i tried to brake immediately but the car continued to move forward. i applied both feet with more pressure on the brake and the car would not stop. the only thing that finally stopped the car was the parked car in front of me. my husband was the passenger and can verify the facts. another person (female) who lives at the house next to the parked vehicle also came out to verify that she heard a car's engine racing/revving up before the actual impact. there were others in the yard (graduation party) across the street that also heard the revving/racing engine before they heard the impact/crash. there was no fault of mine that this car had a mind of it's own and proceeded to accelerate forward and the brakes could not stop it from hitting a parked car. i am just glad that we were not injured and that no one else was hurt or killed. | |||
| 08/11/2012 | 40130 | 3 | |
| This is the 3rd time in the past 3 months that my ford edge has stalled. the first two times were on the highway going 55mph. this time was in my neighborhood going 35mph. car just sporadically goes limp and loses all acceleration, with wrench light coming on. have been able to coast to side of road each time. ford refuses to fix. they keep saying they can't duplicate the problem. i'm going to get killed in this car if something isn't done about it. apparently i'm not the only consumer with this issue. *tr | |||
| 08/11/2012 | 40130 | ||
| This is the 3rd time in the past 3 months that my ford edge has stalled. the first two times were on the highway going 55mph. this time was in my neighborhood going 35mph. car just sporadically goes limp and loses all acceleration, with wrench light coming on. have been able to coast to side of road each time. ford refuses to fix. they keep saying they can't duplicate the problem. i'm going to get killed in this car if something isn't done about it. apparently i'm not the only consumer with this issue. | |||
| 06/21/2012 | 37550 | ||
| My wife was driving home from work on the freeway when all of a sudden her vehicle went limp. while the vehicle was in limp' mode there is no acceleration and you can feel huge vibrations as if the engine is about to die. she was forced to maneuver her way through 3 lanes of traffic with her hazards on in order to get to a safe spot. the only way she was able to get out of the situation was to turn off the vehicle and restart it. the on board computer had a wrench light up and a message asking to look in our manual. per our manual this is a powertrain issue. this has happened 2 more times in less than 4 days and twice our 3 month old son was with us/her. my wife is currently taking the vehicle to a ford dealership and she just called to inform me that it had happened the third time. this is a dangerous thing and has disaster written all over it! | |||
| 05/29/2012 | 54917 | ||
| Tl- the contact owns a 2011 ford edge. the contact stated that while driving 55 mph the vehicle stalled. the contact was able to pull the car to the side of the road and restarted the vehicle. the vehicle traveled another 15 miles at 65 mph before stalling again. the contact took the vehicle to the dealer for a diagnosis and the throttle body was repaired. the failure and current mileages were 54,917. kmj | |||
| 05/14/2012 | 36600 | ||
| Was driving in morning rush hour traffic going about 50mph on a highway. car lost all acceleration and went limp without any notice. wrench light came on. was able to get car to side of road before it completely stopped. it was very frightening as cars were close behind me and could have easily rear-ended me. husband came to the scene and attempted to restart car and drive it. same thing happened again. had car towed to local shop owned by ford dealer. they concluded that we had carbon build up in the fuel system that was causing the problem. they cleaned out the gunk and charged us $350. four days later the same thing happened again. this time i had both of my children in the car and my dog. car lost all acceleration in the middle of 5pm traffic! wrench light came on again. was able to pull over in shopping center before it completely died. towed it back to dealer. this time they said they could not duplicate problem, but recalibrated it (whatever it is). i'm terrified to drive this car again for fear that it will happen when i'm going 65mph on a major highway! it's only a matter of time before it happens again. ford needs to take responsibilty and deal with this problem. from what i read, it has happened to many of their models and has typically involved the throttle body. | |||
| ENGINE AND ENGINE COOLING | |||
| 06/01/2011 | 2000 | 2 | |
| Twice after backing up and shifting the car from reverse to drive, the car stalled/shut off. the first time it occurred after backing onto a busy street. while pushing on the gas with no forward movement, i saw a message displayed in the dash that the car must be in park to start. i was extremely lucky that in that instance i had enough time to start the vehicle and move prior to traffic reaching me as it occurred on a busy street. the approximate date for the first occurrence was in june of 2011. the second was on july 5, 2011, with approximately 2,450 miles. on november 3, 2011, and november 29, 2011, my cars battery died resulting in needing to call ford roadside assistance to tow it to the dealer. prior to that, i twice had a battery saver message displayed after i shut off my car, although everything was off. while at the dealer the second time it happened, the battery died for the third time after approximately 8 hours. the battery test always reported that the battery was okay. after a week at the shop they were still unable to determine the cause. two times my vehicle would not recognize that i had the key in my possession within the vehicle and therefore would not start. i do not know if all of these issues are possibly interconnected with the computer system. | |||
| 11/15/2010 | 1695 | ||
| Tl- the contact owns a 2011 ford edge. while driving at approximately 65 mph and accelerating, the contact noticed an exhaust smell emitting from the rear of the vehicle. the vehicle was taken to the dealer for diagnostics four different times. the technicians stated the smell was caused by fuel bypassing the catalytic converter. the technicians stated there was no repair to resolve the smell emitted in the vehicle. the vehicle was not repaired. the approximate failure mileage was 1,695. vf | |||
| 11/15/2010 | 1695 | ||
| Tl- the contact owns a 2011 ford edge. while driving at approximately 65 mph and accelerating the contact noticed an exhaust smell emitting from the rear of the vehicle. the vehicle was taken to the dealer for diagnostics four different times. the technicians stated the smell was caused by fuel bypassing the catalytic converter. the technicians stated there was no repair to resolve the smell emitted in the vehicle. the vehicle was not repaired. the approximate failure mileage was 1,695. ds | |||
| 06/25/2011 | 800 | ||
| Tl-the contact owns a 2011 ford edge. the contact was driving approxiamtely 35 mph, the engine stalled without prior warning. the engine failed to restart and was towed to an authorized dealer for diagnosis. the engine pin connector was faulty and the vehicle was repaired. the manufaturer was notified of the defect. the approximate failure mileage was 800. js | |||
| 06/13/2011 | 40 | ||
| Tl-the contact owns a 2011 ford edge. the contact stated since the date of purchase the vehicle would not accelerate. the vehicle was taken to the dealer inspected the vehicle and stated that there was nothing wrong with the vehicle on june 13th 2011 the vehicle stalled while driving at 30mph without warning. the contact was able to control the steering and avoid crashing into to pole. the engine light illuminated after the failure occurred. the vehicle was towed to the dealer whom performed a diagnosed that located a leak in the engine. the vehicle has not been repaired. the vin information was not available. the manufacturer was contacted and advised that the vehicle did not have a recall and the contact would receive a call back. the failure mileage was 40 and the current mileage was 2,090. li | |||
| 04/16/2011 | 1500 | ||
| Engine failed since new. many trips to dealer ended in complete tear down. blows smoke clouds on the highway. | |||